I am a 14 year old, who was going with his father to get new phones. When we walked in, the workers already greeted us with kindness. They are very smart with the plan decisions for your phone, to upgrade. Since are phones were well, we got cheaper buys. The boss of this establishment is very good on making it cost perfect on any electronic. Theirs two guys that were very good... shayne and carson! Such good sellers. the photo represents an iPhone 17.. it went from an iPhone 13 to an iPhone 17!! read more

T-Mobile Authorized Retailer - iPhone 17 - Mobile Phones Near Me - Rocklin, California

T-Mobile on Douglas and Sierra College Boulevard has the best employees they are very professional. They are very kind. He was extremely helpful. I purchased an iPhone 17. He was very kind to show me all the benefits of what I just got. I highly recommend this Office. It's the best I have ever been in. I gave up on Verizon and I gave up on AT&T. I am now a T-Mobile fan. read more

I have been a long time T-Mobile customer for over 20 years. I had a terrible experience with the roseville Galleria staff ...I had technical issues with my text messaging. They did very little to help me and just tried to increase my data plan usage and tried to sell me more devices. They are interested in selling only and not addressing customer issues. I believe I will be switching to Verizon. Thanjs read more

The staff here are ALL fabulous! Very welcoming, patient, knowledgeable and helped us save about $500 per year!!! We're seniors so this really was a boost - especially in our soon to be tariff ridden future!!! We can't thank these guys enough - they really gave us a great experience! read more

Can't get advice to save your life. 30 minutes and not even a hello. Second day in a row. Without service nothing else matters

Outstanding T-Mobile store location. Ask for Maleena, she's fabulous! Her customer service is top notch. She knows the products and demonstrates genuine patience when navigating a multitude of questions. read more

disappointed customer service honestly they said something ellse when u want to buy phone and than they charge there words and also guy in front refused to help you as well read more

If we could give 0 stars we would. 2nd poor experience in the last month. We are long time customers of T-Mobile, about 8 years. Needed some assistance with updating our Cc on account - waited for 45 minutes with both associates chatting up other customers about new phones. When asked how much longer the associates would be, they said another hour so we promptly left. Today we went first thing to T-Mobile only to find a note stating that they would be opening late. Waited a long time patiently outside and when knocking on the door to find out what time they would open, the associates hid behind the back room door. We knocked again and the manager finally came out that they wouldn't open for another 15 minutes, which would be 10:45am. Very disappointed with the poor service. read more

T-Mobile Authorized Retailer - Supposed hours of operation. Beware of delays and opening late... - Mobile Phones Near Me - Rocklin, California

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Store says it's open from 10am to 8pm today. I'm here at 1pm and the door is locked, no one is inside, and no one is answering the phone. Sat outside for 32 minutes. There is no sign on the door stating a return time if someone took a lunch. I kept calling with no answer. This is so frustrating. read more

I went in looking for information regarding an upgrade from my sprint iPhone 11pro. The manager there, Melina, was so incredibly helpful and nice. She helped me special order the color and storage I was requesting for a new iPhone 13pro. She explained everything fully, down to the taxes and fees. Usually, going to get a new phone can be a whole ordeal, and can feel really sketchy if the sales person doesn't explain all the added fees and what to expect on my next bill. She called the customer service line on my behalf to order the phone for me, and even cut into her own lunch break to make sure that I got everything I needed. The other people working in the store at the time of my visit were also wonderful. I wanted to know how big the iPhone 13pro max was, and the other salesperson actually pulled out his own personal phone and let me check it out. All in all, this was such a great customer service experience for me, and I will definitely be back! This location rocks, and so does their team! Thanks guys!!! read more

Excellent service. Very professional. Hundo and Shayne are friendly, knowledgeable, helpful and efficient. Our family is very happy with all the lines we have with T-Mobile and we just added their internet as well. read more

Best cell phone customer service ever. These Rocklin sales people were awesome. Mike, Emily, and Emmie went out of their way to assist us. They gave us all the discounts available and were patient in explaining the detailed plans. Have never gotten that type of service at the other two major carriers. Bravo to T-Mobile Rocklin employees - it is the store on Commons Drive!!! Five star service read more

Well, I finalized my plan and items purchased. Turns out they have a real con job going on. They have more ways to influence a trade than any used car dealer I've seen in the last 35 years. Simply put, don't buy a device from T Mobile! Buy from someone else and once you own the device look closely at the service area you'll use the most. Then cost of T-Mobile. If it's the right price for you try them out but don't get locked into a long service contract. read more

I have been with Sprint/T-Mobile for over 21 years, with an average number of four lines at a time. I consistently upgrade my phones. I had a terrible time with customer service during the transition. Terrible service, nobody had a consistent answer, and nobody tried to help, just passed the buck. All that changed to the positive a few months ago when I got outstanding help from the staff at this store, particularly one person who solved the problems nobody else wanted to help with, upgraded phones, internet, and sold me other products. Today she wasn't there, and I'm back to "no service" service from the staff. A simple request to help add a Screensaver to my phone was answered with "did you buy it here? Otherwise I can't help you " The true colors are showing once again. read more

After feeling extremely frustrated on the phone Friday evening, we went in to this store and had very competent service from Both Steve and Edgar! read more

Emily you really took care of me and my husband Today! Made us feel special ! Thank you so much to Emily today!!! Yassssss Queen

My husband and I went into Rocklin T-Mobile with some complications from X-Finity Mobile, but T-Mobile was nothing, but helpful and professional. We got to T-Mobile right when they opened. We were welcomed with a bright smile, kind words, and listening ears. Steve and Edgar were able to answer all of our questions and reiterating things we didn't 100% understand. We are so happy with our experience to our new mobile family. We walked out with more knowledge and serious stress relief! THANK YOU THANK YOU THANK YOU STEVE AND EDGAR! read more

I had the best customer service today 3/27/2019. The two associates were the nicest of young men and women, helped get my iPhone 8 Plus set up in no time and were wonderful conversationalists. This store hires some terrific kids! Keep it up guys. read more

Wow where do I begin I can't say enough wonderful things about this particular T-Mobile store... Emily the assistant manager went way way out of her way to help me... And she made me feel like whatever I need it was OK... and helped me with things for me that I didn't even know I needed help with... Lol... This is not the closest T-Mobile to my house, however anytime I need help I will be going to this location... There was another young lady in there as well her name I cannot pronounce... But she was awesome too and so was Sol. And Emily again I can't think her enough for all the work she did for me and made me feel like I mattered... This is the first time I have felt like T-Mobile cared hands-down... Not my experience at other stores thank you Emily I am forever indebted... read more

I went to this store to switch from AT&T. The staff were vey friendly, the manager Nathan, and Darius helped me with my switch. They were very professional, and they were not pushy at all compared to all other phone stores. They took care of the process much faster than i expected it would be. They are a new store so they were not busy at all and were able to help us right away. I have my own business and i found out that I can sign up for a business account, which had some great features that i didnt know about. I did alot of research before switching to tmobile, and these people not only know what they're doing, but also are very honest as well. They helped me set up my note 5 and my wife's iphone 6s, and even put our screen protectors on for us. Will definitely be going back to this store for anything else i need. Keep up the great work! -Eric Sazama read more

Emmiee and Emily were awesome. They knew how to assist me without hesitation. Great vibe and would go back again and again.

Sometimes stuff just happens. In my case, a Christmas present ordered from T-Mobile website and to be delivered by UPS went awry. Of course, the promotion I ordered under giving a free phone on a new line had expired and I was stuck only being able to get 1/2 off the replacement phone to be able to give the planned Christmas present. But Santa, in the form of Branch Manager Scott, stepped in to save Christmas even though this local T-Mobile branch had absolutely nothing to do with the mess. He placed the last available iPhone SE the store had in a hidden spot for us, and got the corporate bigwigs to step up and fix the problem, ensuring we got the deal we wanted in time for a Christmas Miracle. Huge thanks to Scott and the Rocklin Commons Drive T-Mobile team! read more

Brand new store in Rocklin, the guys here are great, professional, and helpful. I live in Sacramento but will continue to come here for all my needs! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Rocklin, California

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Emmiee and Emily were AWESOME!!! Great experience at the store and they were beyond helpful. They gave me instructions and then even wrote tips on the back of the paper for me and encouraged me to come back in if I needed anything at all. Great store & employees! read more

Giving this place 5 stars or more ! Matter of fact all the associates there delivered customer service that is out of this world. Additional shout outs to Michael the store manager for coaching and piggybacking Daniel, who without a doubt irrevocably exceeded my expectations!! Alicia, and Austin showed tremendous support and who very knowledgable in not only the products but how to keep me a happy customer. Together they made me feel as if I am valued, and appreciated. Way to go T mobile! read more

Last night I went into T-Mobile looking for an iPhone 13 for my daughter for Christmas. I ended up getting wonderful service from Steve who went above and beyond to make sure I left with what I came in for and more lol. Edgar was also very helpful in assisting Steve get the transaction done faster. Both were personable and gave great customer service. Thanks again Edgar and Steve. My daughter will have a great Christmas. read more

The store manager is the greatest. Such an awesome dude. Helpful and professional. 5/5

The T Mobile store on Commons Drive in Rocklin is staffed by a young, super knowledgeable and helpful crew . Got me and my three lines surgically and quickly removed from my previous carrier . More features and morE benefits PLUS saving about $50 a month. Megan steered me through the process with added input from her fellow employees. Strongly urge making the switch if you're interested in better service for LESS MONEY! read more

Very nice and professional service from Emmiee, Michael, and Steve! They set me up with a new app called DIGITS and let me use a virtual sim really quickly and even cracked a few jokes read more

This Store have AMAZING costumer Service! I went in last week to buy an Apple Watch an I wanted the 42mm but they only had the 38mm. Michael was very helpful throughout the whole time I was in the store. I really wanted to leave with my Apple Watch that day so he told me if I get the 38mm one now I can exchange it for the 42mm. While I was in the store he called other locations to see if they had the watch I was looking for which was really awesome because I went to the Lincoln store a couple days before and they didn't not treat me with the same leave of respect and attentiveness that Michael in the Rocklin Sierra college store did! I called this morning to check in to see if they received any of the 42mm and the lady on the phone said yes but when I went into the store it was the Samsung watch that they had. I didn't mind because I should have clarified over the phone I was talking about the Apple Watch. Michael was there again and he was super helpful like last time. He called around to other stores and found a store that had the watch I was looking for and DROVE TO THE STORE TO PICK IT UP FOR ME!! I've never experienced such amazing costumer service in my life! Truly grateful for the T-Mobile team in the Sierra College store!! 10/10 would recommend to a friend!!! read more

Every time I come in they make sure I'm greeted right away. Brought my mom in to get her very first smart phone, and just upgraded my phone today. They go above and beyond to get you the best deal they can. Thanks!! read more

Love this location. Sincere guys with such patience! Always trying to accommodate and give the best bang for your buck

Danny is awesome he is help me with any problem that I've had on my phone and with my Facebook and he does it with a smile I can't thank him enough he's very professional very courteous very nice person thank you Danny he needs a raise$$$$ read more

Came in tonight to upgrade my phone but in the process they unfortunately never gave me a new SIM card. As of right now I can't make any phones calls or texts. Really inconvenienced as to me needing phone service for work but the staff was friendly and helpful. read more

Excellent!! Josh and Wyatt were very helpful, funny, and provided us with A+ service. Thank you again! read more

Absolutely love this store. Daniel and Mike are amazing. The gals are very nice as well. The customer service is top notch and I recommend anyone to get service here. Love my phone, my accessories and my new watch as well. Thank you so much Daniel!!! I always find great stuff and have fun buying as well. read more

Beware of the promotions they offer because I have been dealing with customer support for about 6 months to no avail. My wife, I, and my mother-in-law have been customers for about 3 years and with an outstanding pay record with them the entire time and we have a great credit rating. We continued to pay our bill even when we noticed them over charging our account gor promotions on 2 tablets we received and brought to the stores attention as well as their customer support team. Nearly the entire time we were told we were wrong and they can't see the charges we're talking about even when we printed our statement and showed them. Finally we requested to speak to One of their supervisors who told us he couldn't see it And that he was going going to transfer us to someone in their solutions center who could see stuff that they couldn't see About our account after spending 4 hours on the phone with someone named Savannah in Colorado who said she deals with problems that cant be figured out By their customer care staff For our entire area. Not only was she able to get into details about our account she was able to see that we had definitely been overcharged on our account for promotions offer 2 separate times in a year period For well qualified customers at T-Mobile Offering them free tablets if they paid the $10 a month for the service and if they didn't cancel those lines for that promotional period. So she told us that we would get a $400 credit to our account and have the tablets paid off because of the difficulties we had had not only with the store but with their customer support team. We also asked if we could sign up for auto pay to get the discount on our bill if we were T-Mobile one customers. My wife had pre ordered me the Samsung Galaxy Note 8 While this store was running a promotion if you purchase a Samsung Galaxy note 8 and activate a New phone line on T-Mobile one you get 1 free. Not only did their staff at the store fail to offer this plan to my wife They sold her the worst phone that they offer in their store, the Revvel. My wife had told the staff that were helping her that she wanted to get that phone on their jump on the Demand program that they offer, But their staff dropped the ball yet again failing to tell her that if you purchase a phone out right you can't get the jump on Demand program. My wife wanted the same Offer that all of our phones are on. So under the assumption that that phone was on the jump on Demand program, She came home to tell me and show me the new phone that she had gotten our son because I had gotten off of work. I told her why would you get that phone when T-Mobile is offering to give a free Samsung Galaxy note 8 if you purchase a Samsung Galaxy note 8 on pre order and get a free gift from Samsung of one of their 360 cameras for each phone. I asked Her if they had offered that deal to her because one of the conditions was to open a new phone line on their T-Mobile 1 program. Savannah had been told us after we had been on the phone 4 hours That that wasn't the promotion that they were running on their site. So we had dropped the issue on that and were told that if the store had offered us that we needed to talk to them but she was going to put a note on our customer file that they needed to put our phone we had purchased on jump on Demand and that they needed to honor it and that if we had any problems with them that they were to call her at the solution center and ask for Savannah that she was the only one there by that name. And we asking get signed up for auto pay so we could get the discount And she told us yes that we could get the discount a $30 a month. She also told us that we could get a discount if any of our lines used under 2 gigs of data and we told her yeah our mother in law doesn't even use data and that we would have to sign up her line for that discount. Then she switched our account to the original plan we had the simple choice promo plan and took us off T-Mobile one but she failed to tell us that if we went back to the 2 simple choice promo plan we wouldn't get any of those discounts. Not only do they drop the ball on thatAnd what they had told us about having the tablets paid off on their end and the $400 Credit to our account for over Paying. Well we receive the discount but our tablet for the promotion didn't get paid off they went up $8 some change on one line and $7 some change on the other. The way we had found this out was going into the store to jump our son's phone and so I could purchase the DEX Station for my Samsung Galaxy note 8. That was one we were told by the store staff that they couldn't see any notes about putting that phone on jump on demand and they told us that we needed to get ahold of Savannah and do the foot work on that and have her contact them and they refused to help us any further because they wanted to go home because it was now past their closing .If I could give a lower review than this read more

Had a great experience and got a great deal on phones and service. Thanks Darius and others for helping me and my fiancé find a new phone and save us money on a new plan. I'll be back to look for a tablet to purchase! read more