Horrible customer service. They were all rude except for Louie who was very helpful and nice. One of the other workers Rodney was talking down to him right in front of customers and it was really awkward. When we'd ask questions Rodney would chime in and say "that's not possible." Even though we went home and did the Verizon chat and did the things he said we couldn't do (like move a line from a watch to a phone). It seemed like no one knew the right answers to things and was overall a really poor experience. I couldn't wait to get out of there! read more

Zero stars. I never yelp. This experience was so bad I need to warn others. I went to get a replacement protective clear cover for my iPhone last week. System was down and they wanted me to return or if I had cash they could do it for $20. I didn't and totally understood things happen. I returned today and Louie helped me. He was the only one there. He tried charging me $65 (or more? I don't remember exact price?) and I said wow last week it was $20... he said he could do it for $20 if I filled out a survey. Great yes. Thanks for that offer after I had to question the price difference. He replaced my cover and didn't put it on correctly. Handed it to me with bubbles because someone else came in he wanted to help. I said wait this doesn't look right. He's like just press your finger down and the bubble will come out. So I did that and the whole protector slid off. It should not do that. Like he never had it sticking correctly anyway. So I tell him and he gets mad at me. Huffing! Gets up from the couple he was helping and tries to put the cover on again that is not sticking now. I just asked him straight forward so am I supposed to leave here with no protection that I just paid for? He says you should have come get me before doing that. Like shifting it on me like I took it off? I said well you walked away and helped another remember? He gets another one all pissed off and just went downhill from there. He made it seem like It was my fault when he didn't put it on right. It was very strange behavior. Reflecting and blame shifting and Manipulation at its finest. Zero customer service. Then he says he is going to buy my second one for $16 and Venmo me. I told him I wasn't paying for anything else. Says to me look it's 10am I'm not looking to argue. Umm I'm not looking to either. I just came in to get a screen protector replaced correctly. Gets his phone out says put your card in and I will charge you $16 and Venmo you. Huffing. So puts on 2nd one and hands it to me with 2 huge bubbles in the middle!! Quarter size. I just asked if he saw it and he actually acted like he could not see anything. I get he wanted to move on and help another costumer. He prob gets compensation. But WHAT THE F! Very very poor customer service I just left. He should be fired. Wonder if an older male came in if he would have treated him the same? No one else would have tolerated that behavior. Never going into that store again. Please don't either unless you want to be blamed for their actions like narcissistic behavior. The best part. one of my camera cover stickers had cracked too. I wanted to buy more to replace the sticker. He told me that I didn't have camera stickers on it and it must have fallen off. It was the actual camera that shattered and I need to take it in to replace whole thing. When I got home. I looked more and camera is not cracked! It was the protection sticker that cracked! Came right off and I'll order for cheaper on Amazon. Which he told me it was not the sticker cracked. gaslighting a customer at its finest. Never again. Good luck with your future at Verizon. read more

Went in to transfer my service from T-Mobile and the process went great! Alexander was so helpful and made the process seamless.

This place sucks. It usually only has one person here to help customers. Takes forever!!!! The sales people are actually nice, they just have no help read more

Carson was our rep who helped us out. He was very helpful, and knowledgeable. He treated us well and answered all our questions. While we like the devices and plan upgrades we got, what was most remarkable about our experience was the customer service experience. Thank you Carson for making our experience at Verizon a very positive one! read more

3 employees all doing a training during business hours. Can't complete a simple 30 second transaction. Complete waste of time. Do not come here. read more

I ordered an iPhone online and was having a hard time transferring all my data from old phone to new phone. Went into this location at 6pm an hour before close without an appointment . Matthew greeted me while helping other customers and let me know he'd be right with me as soon as he was done. I apologized for coming in an hour before close and he said it was no big deal. He spent a couple minutes and figured out my issue which worked successfully. Matthew is solid, has a great attitude and was rock'n Jordan 12's read more

The service Danielle gave me was atrocious. Even from the phone call she had a snarky attitude. She said it would be "too difficult" for her to help me out with a new device. What a joke read more

Customer service outstanding! Very knowledgeable and not intimidating. I recommend this Verizon over any of their competitors!

0 stars!! EVERYONE BEWARE. DO NOT GO TO THIS STORE. Worst experience I ever had, I am business owner and came in to port my company account from T-Mobile (9 year old account) to Verizon. Put the order for the 7 phones. Phones got there 10/29. Get there to pick up the phone and Dylan (Store Manager) says there's problem with the account calls Gio (business Manager) can't figure it out. Comes back the next day, they still can't figure it out. Gio has an "amazing" idea, cancel the account and resubmit it. Does that, we go over verifications because now there is 2 business with same name. Creates fraud alert, I spent an hour at the store verifying myself. Now the phones are attached to the first account that they canceled. Tells me we need 24 hours to submit a ticket to resolve this issue. It's been 5 days...no follow up call, they have ignored my calls. I show up to the store and no one can help because no one is knowledgeable to do so. The woman at the front desk said she "doesn't know what's going on and can't access tickets" This store is a joke, DONT EVER GO TO VICTRA VERIZON NO ONE KNOWS WHAT THEY ARE DOING!!!! Victra needs to train their employees!!!! read more

Wouldn't go here again. Came to this location to purchase two gizmo watches for my kids. Took a couple of weeks to arrive. When I picked up the watch, I had asked if there was a case or some kind of protectant. I was told there was not and the watch should not be submerged in water. 2 weeks later, my son fell in a PE class and shattered the poorly made watch. I called to explain my situation and was told I should have order a screen protector from Amazon. I know this location has no control of the gizmo watch which is garbage, but when I asked for a case I should have been told then about the screen protector. read more

I bought three lines on my business account back in March with the promotion promised by Dillion, a Verizon sales representative. Since I transferred from T-Mobile, my iPhone should have been almost free. I paid the difference, but since then I have been fighting to get the promotion applied. When I called after my first bill, Dillion was extremely rude and hung up the phone on me and the Verizon customer service representative. I have been trying to call Verizon customer service. They advised that I try to contact store. I called a couple of months ago because although I had been told that the promotion would be show up, it has not been applied, and I am still paying a huge bill and for the devices as well. Today, I called back, and he refused to recognize me, claiming things like "I see 1000 people every day." He continued to be very uncooperative, and didn't give me any further information such as the store ID. He even refused to recognize his own signature. Please stay away from any of the Verizon authorized dealers on Sunset in Rocklin. I am sure I am not the only one exploited by this kind of person. read more

My husband was having trouble transferring his cell number to his new iPhone. We decided to go to the store. Dylan helped us call customer support and when they were have some trouble as well, Dylan stepped in to help with customer support even though he did not have to. Thank you. read more

I rushed to the store due to my phone malfunctioning and made it with 16 minutes till closing per store hours. The doors were closed an employee waved me off say they are closed and refused to open the door or help me. very unprofessional and very rude as she sat on her phone I approached the door and pulled it saying arnt you open until 7 pm and I just got waved off again As she Yelling closed closed ! read more

Had such a great experience with Dacey, the manger. She helped us order a new phone through the app and even stayed after closing to make sure we got everything we needed!! read more

This facility is for selling cell phones, accessories and phone plans mainly. If you are having any difficulty with your cell phone, need a replacement (Insured) or any software issues than you'll need to go to one of their super store outlets. read more

Verizon - Mobile Phones Near Me - Rocklin, California

We wanted to switch our phone lines to Verizon. Walked in and waited 40 minutes no one could help us. They had two reps and both stayed busy with the same customer, super slow and long conversations. We got frustrated and left. Will never go back. read more

We are first time customers. We did an online order/service and was suppose to pick up our devices that day. Well we had some fraud issues and it took another day or so to pick up the phones. During those few days Nick and Dylan were so great to work with. I appreciated how patient and kind they were especially for being younger than my husband and I. Thank you all again! read more

I had gone in to get a screen protector for my phone and DION was great. He showed me a new product that I didnt know about called Liquid Glass and even put it on my phone for me. Later I had issues at home registering the Liquid Glass Protection warranty on my phone, so I went back and DION once again, took care of it all for me. It was taking a few minutes but he didnt get annoyed or give me attitude because I couldnt do it. He was polite, professional and handed me my phone when he was done. Customer service is a LOST art nowadays...people want to sell you things but not provide the service once you give them your money. DION was the complete opposite of that and I will visit this Verizon retailer again because of him. Thanks DION.... You made life easier for me and I really appreciate it! read more

Amazing service from Jerry and Jesse! They were awesome. They answered all of our questions and we came with quite a few for them. They were so helpful and fun while we took care of what we needed to! They definitely care about their customers. read more

I broke my phone, so I went in to the store to see if I should get a new one or file an insurance claim. With everything going on they had lots of specials. Made the most sense for me to get a new phone. They transferred my current phone to the new phone, stayed open later than scheduled just to finish the transaction. The experience was painless and representative was great! I believe his name is Jesse and he is the manager! read more

Store manager Dacey saved our lives....well, saved us from the evil mall stores screw up at least. She spent a lot of time with us and reversed unnecessary charges and fees that was added without us knowing. Dacey was very patient and answered our questions. She cleaned our bill up and explained everything perfectly read more

Do not buy any accessories for your phone here. I bought a car charger and the end came off of it a week later while unplugging it and they would not exchange it. Horrible policy. They said I would have to try my luck with the manufacturer warranty..... yeah right. They sell crappy products at a high price but don't guarantee them for any length of time. read more

Verizon - My lovely broken charger that they would not exchange. - Mobile Phones Near Me - Rocklin, California

I came here today for the very first time to upgrade my phone the guy helping me was very nice Jesse was his name he was very knowledgeable the phone and the information and also showed me recommendations of good phone cases to use and good protector cases he was very knowledgeable with everything he knew and help me find exactly what I was looking for I ended up getting the iPhone ex pro pretty much back in the day they used to be known as iPhone plus now they have different names for them LOL Jesse definitely help me have a great experience was very helpful with all the questions I asked and made sure that I had everything I needed before I left This is a very clean establishment very clean atmosphere with lots of different cellphones to choose from They definitely have a very wide selection to choose from I highly recommend this establishment for anybody looking to upgrade there phone The staff working here is very knowledgeable and very quick to help you get what you need I will definitely be coming back here again soon for my future visits and we're great services thank you Jesse for all your help you're awesome read more

We walked into this store this morning and commented how there were 3 customers and we would get good service. We were promptly turned away at the desk, after the statement "I'm sorry but we are extremely busy right now, so we can call you in about an hour". What????!! There were 3 total customers including us. All we wanted to do was upgrade my wife's phone due to the fact her new iwatch would not pair with her iPhone 6. Wow.. read more

My 6S would not charge and I took it here. Parking in front. No waiting at all. Edgar knew exactly what was wrong and had it working in about 1 minute!!! Best Verizon visit ever. Thank you Edgar!!! Saved my day. read more

Great service from Kyle ! Great store. No lines. Very professional. Took care of me very quickly. If you need service, go to this place. Hardly a wait or line. Thank you again, Kyle! read more

Associate refused to help me with a warranty replacement for my screen protector, since I purchased my phone at another location. I felt like he just wanted me to leave since there was no commission in it for him. read more

There was nobody in store. .. I just wish they were nicer. .. Basic Customer Service skills are needed Here.

Wasn't acknowledged in the store. Waited 15 minutes without even eye contact. There were three people in the store. Not like it was busy. I'll go somewhere else. read more

This store is terrible. The employees have no idea what they are doing and I am pretty sure the young man helping me was high. They told me my iwatch would be in on the 5th for pick up. I went in today, the 8th, and he told me nothing was in and didn't even ask my name or phone number. After I asked him to look up my information he told me yes it would be in on the 5th of January. I told him it is the 8th and he laughed and said "oops, I guess it's really not in yet. So what do you want me to do?" I wasn't in the mood to argue so I simply asked him to call me when it came in. He repeated my phone number wrong 3 times while his co-worker sat there and laughed. I highly advise Verizon customers to go to corporate stores. NOT a good experience last 2 times I have been in. read more

I wish I could give this place no stars. This will be the last time my family interacts with this Verizon location. I wish I had read the reviews here before continuing to come here because now it all makes sense. The employees here don't know what they're doing, everyone will tell you a different story when you ask the same question. My husband switched to the iPhone using his Edge contract and decided he didn't like it, and wanted to switch to the S6. This store ordered to phone and told him it would be in Monday, well it didn't arrive until Thursday. When he called to see if he could come get it, he was told over the phone it would be no problem to go in and switch it out. When he got there the rudest employee told him he couldn't perform the switch without bringing everything from the iPhone kit (including the screen protector that THEY put on the phone!! You can't resell that!!) and forced him to leave without the phone he already paid for(he was on his way to work). This is completely unacceptable when at a different location he switched to the iPhone and was able to take home his old Droid with him to transfer files at home!! Not to mention I'm familiar with the Edge contract (after reading allllll of the tiny fine print) and you do not need the entire kit to perform a switch- everything has to be cleaned, sterilized and relabeled to resell as refurbished. This store is obviously pulling some shady maneuvers and NO ONE should come here!! He's currently sitting there with ONE person at the front and THREE people in the store. The lack of customer service is atrocious. We will be contacting Verizon corporate directly to see what they say, but everyone else BEWARE. DO NOT COME IN HERE. read more

Worst place! Staff is rude. You wait forever to get service. WILL NEVER GO BACK!!! I suggest you do the same.

STAY AWAY. RUN FOR THE HILLS. GO TO ANY OTHER VERIZON STORE. I will never step foot in any 4G store again. On iphone 6 release day they were forcing a $100 bag of lame accessories with all iphone 6's. I waited in line an hour and wasn't told this until the end of the sales process. I was furious. How dare them try and squeeze more money out of their customers by manipulating them on the day the know they can get it. I left without the phone. Even the store manager didn't agree with the one-day rule. How bad is it when the store manager doesn't even agree with his own companies bogus antics? I wonder if they'd pay me the $100 to remove this review? Hope it was worth it! --sent from not your iPhone 6-- read more

I stopped by on a quiet Saturday and received immediately assistance. Rep was knowledgeable and courteous. Will visit again.

Went in to purchase a new phone with my upgrade. Chose the Galaxy Note 3 and needed some demonstration and explanations with the phone. The salesperson was knowledgeable, personable and polite. They were not super busy which was nice since the large Roseville main Verizon store is always a madhouse. They took time with me and made me comfortable with the phone. They passed on several discounts and I felt I received a fair deal. Forget the larger Verizon stores and go see these guys, it's worth it. read more

Undermining liars. LONG STORY please read!! I had my Verizon account for a very short time due to the fact that I got engaged and we consolidated our phone accounts. I knew I would have to pay fees, but you cannot even imagine the unscrupulous happenings!!!! I called and Verizon told me it would be $350 to deactivate early but then I was billed $310 PER PHONE!! The company called 4G (at that time I hadn't heard of) started withdrawing out of my bank account 40 dollars one day, the next day 350 and the next 550. My bank at this point shut of my debit card assuming someone in Irvine CA was buying phones with my card. Following this, 4G tried to charge another $310 dollars but my debit card was turned off ( the total so far is...$2180.) I never received one bill from 4G!! NOT ONE BILL!!! THEY JUST WITHDREW MONEY FROM MY DEBIT CARD!!!! I finally received a statement FROM a COLLECTION AGENCY for the $310.... not one normal billing statement was sent to my home!!!!!!! So, the final straw was that when I called the 4G collections representative she said that she was charging me for the phones I purchased. However, I had bought $20 dollar USED phones. Not new ones. I went into the Rocklin store and they said, "that's too bad"! So, if you like to be sent to collections, have no HONEST answers given to you, have your debit card shut off because they take money and send no bills- this might the company for you. I am ashamed that 4G can be that fraudulent. It is customer fraud and just undermining. I am an honest person paying what I owe. But my phones were used, 4G just helped themselves to my account. I have never seen anything so horrible in the consumer world. So, stash away an extra $2200 dollars in case they tell you it is $350. read more

I had an issue with my new iPhone6 I received shipped from Verizon. After calling Verizon they suggested I take it to a Verizon store (it was stuck in some weird mode as soon as I turned it on). These guys rocked! They were able to fix the phone issue and help with an issue on my other iPhone. They gave me helpful hints and really went above and beyond. I would definitely go back there in a heartbeat! read more

I normally do my payment online but I had a problem with my credit card being stolen so i had to go into a store I usually see verizon stores packed and takes forever to be seen but I pulled up and seen no customers in the store I almost thought they were closed I went In and was greeted politely and helped out immediately the gentleman was quick and had my payment processed fast if i had to go into a Verizon store again I would choose this location read more

I want to thank everyone for their comments about the 4G wireless location in Rocklin. Sometimes as leadership, we don't get to hear about the customer experience as often as we would like in order to better serve our customers. I would like every customer to know that this store has been reviewed and staff changes have taken place in order to better serve our customers with honesty and integrity. I also offer my own assistance for any issues arising in the location by asking the store to personally contact me with any issues that arise so that I am able to assist to resolve any customer issues. I understand that some relationships need to be repaired, but know this, I stand behind the new staff in the store to serve you and if in any way you feel that you were not treated correctly, I ask that you get in touch with the District Manager as I am always available to assist my customers on a daily basis. Thank you again for your support and I hope you can all give us a chance to show you why we are a leading Verizon Premium Retailer. Customer Service is my #1 priority! - Matthew Scott - District Manager - 4G Wireless, Sierra Foothills. read more