This review is for the managers of this particular store. Two of them were hiding or doing god…read moreknows what in the back for over an hour while two of their employees had their hands full with customers. The two employees were so kind and had asked the managers to come out and help multiple times. A manager sauntered out after one employee had to leave due to working well over her scheduled shift. It's clear management here doesn't care about their staff or their customers. Avoid this store if you can. On a positive note, Brytin, the employee who helped me was so kind and patient despite the piss poor management. Promote her.

It was terrible; I left the store feeling humiliated and insulted. I believe that the sales…read moreassociate, Andrey, behaved in an arrogant and haughty manner--it was truly awful.

I have had repairs on my phone done at iPhone Clinic a few times and there's no other place I'll…read moretake my phone when something is wrong. Yesterday, I was having an issue with a blocked charge port that prevented me from plugging anything into it. I've had the charge port replaced a few times on this phone, so I figured it was gonna be another 2-4 hours and $100ish. Turns out-- the kind gentleman at the front was able to perform an extraction service in about 60 seconds for a fraction of the cost! I couldn't be happier with my experiences here and definitely recommend.

Do not bring your electronics here!!!! No communication, lack of respect for their customers, and…read morethey have no idea what customer service looks like. Do not trust them with your electronics!!! Ended up calling another phone repair place. Got my repair completed for $40 cheaper than quote by this outfit and the communication was great. No issues whatsoever and less than 1 mile away from this location.

Mitchell is amazing. He has helped us on a number of occasions and is 100% of the reason we…read morecontinue to do business with Verizon. He is knowledgeable, professional, and engaged. He goes above and beyond to diagnose and help solve our problems. Not only willl we be back, we are recommending EVERYONE to go to this store and to ask for Mitch!

So I ordered an iphone 16 plus case online since it was onsale and only option is to pick it up in…read morestore so I chose the locker option since I know I'll passby the store after they closed. I got a notification that the order is in the locker, but when I got there, locker says no order in my mobile number, have no option but to go back the next day when the store is open. So the following day I came and tried the locker again, guess what - the locker finally opened EMPTY, meaning DO NOT TRUST their so called machines to disburse your orders and just come in to pick it up in the store when a real person can assist you. Although the guy who assisted me was very nice , still this is clearly a human error. Do better please. I have been a loyal customer for years.

WARNING: Predatory Sales Tactics and Deceptive Practices here!…read more The salesperson in this store engaged in a classic "bait and switch" with us. We were told we were signing up for one mobile plan, but the representative rushed us through the digital signing process and secretly enrolled us in a much more expensive plan that we cannot afford! I see from the comments we are not the only ones who were defrauded with a Bait-and-Switch in this place. They did not provide us with a copy of the contract before we left. We didn't see this until the bill arrived. This was clearly a deliberate attempt to hide the fact that the plan we signed for was NOT what we were promised verbally. Management has been zero help, dismissively telling us it is our problem. It is not a mistake; it is fraud. I am currently filing a complaint with the FCC, CPUC and the Better Business Bureau, as well as a consumer protection claim with the California Attorney General. Stay far away from this location. They rely on rushing and withholding paperwork to trap you in contracts you didn't agree to.

Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of…read more Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys!

I rarely write reviews, but today's interaction with Zelli absolutely deserves one. We went to the…read moreApple Store today due to my iPhone 16+ not turning on, at all. Apple said it was a hardware issue but their only suggestion was to buy a new iPhone. I could not have been less impressed with Apple. We came to this Apple location to see about upgrading my phone. THANK GOD Zelli was the person who helped us. Seriously the complete opposite of our experience with the Apple Store. Zelli went above and beyond to help us try to troubleshoot the phone. She talked to coworkers to see if they had any ideas of what was causing the issue. She went over our options. She was incredibly kind and patient throughout the entire interaction. Ultimately, I ended up getting an iPhone 17 Pro Max. She helped us get everything sorted out, was very upfront about what to expect as far as future bills, etc. Thank you, AT&T for having her as an employee. You did it right when you hired her. Truly.

My wife has AT&T and is having issues with her IPhone that she bought from this store. Upon…read morearriving at 11:25 am, we checked in and noticed two associates were working with other customers and we were eleven in line. No greeting, no acknowledgment from these two associates who have been working with the same customers for the last hour. The service here is the worst ever. Just a moment ago, a third associate emerged from the back and called out several names none of which were present. He then called a name of someone who was present and is now working with that person. I along with others have noticed much of what the two associates have been doing with the hour long customers is more social than business related and conversing about everything other than the business of AT&T. Beyond frustrating! There should be more associates working the floor, or quicker problem resolution. Customers should not have to wait hours for service. Zero star for AT&T Roseville Galleria.

$130 to transfer 2 lines over from Xfinity? Then I get a text message stating I only paid $60. $70…read morewent into somebody's pocket. This place (not MetroPCS itself) is very shady.

Excellent service by Paea Vahanoa & Cody! Received…read moreimpeccable service and they both assisted me with a new phone & new upgraded phone service!!!

Dude terrrible, don't go here!! You will get scammed. I went to cancel my service and found out…read moreI've been paying 2 extra IPADS !! I ended up paying for my service and bounced. 8 months later I get a bill from T-Mobile saying I owe $90 from those 2 iPads I had no idea about. Matter in fact the dudes name was Julian. Lightskin dude. Seemed like a good guy but deep down is just a guy that's trying to get into your wallet. It's insane just go take your phone to Verizon STAY OUT OF T-MOBILE IN THE GALLERIA MALL

It's Saturday during peak business. There is more than 2000 people in the mall. You have one…read morecustomer service representative trying to help a line of people and the district. The district manager stands there and watches him. This store is very disappointing, unprofessional and below par I would not recommend going to the store ever.

Best customer service ever! these guys work fast, I came in for a repair for my phone and they…read moreworked on fast and great people to talk to

Honest guy. Suggested I try T-Mobile first and ended up loosing a sale. I'd definitely go back.read more