My wife had lost her iPhone while we were traveling, so we went to the Douglas Blvd AT&T location…read morefor a replacement. We were served by Shaan initially but as the store customers increased Tyre also assisted. She purchased a new phone, our family plan was reviewed, specials included with the end result of having a new IPhonetotally returned to her prior phone's information by way of the Cloud. We were both impressed by the quality of service, knowledge, and courtesy extended to both of us. This proved to be a much more comfortable experience than we had anticipated, especially as our tech knowledge is minimal. Our thanks to Shaan, Tyre and AT&T Roseville.

This review is for the managers of this particular store. Two of them were hiding or doing god…read moreknows what in the back for over an hour while two of their employees had their hands full with customers. The two employees were so kind and had asked the managers to come out and help multiple times. A manager sauntered out after one employee had to leave due to working well over her scheduled shift. It's clear management here doesn't care about their staff or their customers. Avoid this store if you can. On a positive note, Brytin, the employee who helped me was so kind and patient despite the piss poor management. Promote her.

Brought my laptop in to see if it was worth saving , ran into a good human being. The counter help…read morewas very friendly and resourceful and a wealth of knowledge. Next time I have electronic drama , this will be my first stop.

Took in my iPad with a ton of cracks in the screen. These guys were amazing. Only $130 and they…read morefoxed it on the spot. I was in and out in less than 30 minutes. Highly recommend them.

There are few things I despise more than moving, buying a new car, or changing cell phone…read moreplans--but let me tell you, my experience with Cody at this Verizon location was exceptional. He was the most professional, patient, and thorough sales representative I've ever worked with. I switched from AT&T, where I'd been a loyal customer for 20 years and was paying $155 for two lines. With Cody's help, I now have four lines with brand-new phones for just $100 a month (only paying taxes on the devices). What truly set Cody apart was his sincerity and kindness. He took the time to explain everything clearly and even followed up later that evening to make sure everything was working perfectly. If you've had a less-than-stellar experience at this location, do yourself a favor and ask for Cody. He just might turn your miserable day into a great one. Thanks again, Cody!

I am writing this to share a deeply unacceptable experience at this Verizon location. As a loyal…read moreVerizon customer of over 15 years, I expect a basic level of transparency, professionalism, and respect when entering a store. Unfortunately, my visit today was hostile, unprofessional, and entirely uncomfortable. I was working with an employee named Eric to upgrade a device. When I politely asked for clarification regarding a price discrepancy between what he was showing me in-store versus what was displayed on the Verizon app, Eric became visibly irritated and short with me. As I continued asking simple, fair questions about the pricing difference, his frustration escalated. When I asked why he was getting so frustrated, he snapped, accusing me of "countering everything" he was showing him and claiming he wasn't trying to "rip me off." When I asked for his name, he initially refused, dismissively telling me, "You're good." Only after I pressed again did he give his name and point out his manager, Doug. When I approached Doug to explain how ridiculous it was to be treated this way for simply asking about pricing, Eric proceeded to openly talk about me to his coworkers right in front of me while I was attempting to resolve the issue with management. As a female customer in the store alone with my two young boys, being surrounded by 5 to 6 male employees, spoken to in such an aggressive tone, and talked about right in front of my face was deeply uncomfortable and intimidating. To be treated with such hostility simply for asking for price clarification is completely unacceptable. After 15+ years of loyalty to Verizon, this experience has made me seriously question whether I will remain a customer. I expect upper management to address Eric's behavior, as well as the overall environment in this store, immediately. No customer should ever be made to feel unsafe, mocked, or dismissed.

My husband and I had an amazing time at Verizon starting with warm friendly welcome from Manager…read moreRyan!! He also shared about the rewards option and got us signed up! Jeremy came over to help us and see what he could do with my damaged phone! He was fun, personable and took so much of his time to help us get to a solution! He even helped us set everything up on the new phone and took all that worry away of figuring it out ourselves! Jared another manager had come over introduced himself and shared an awesome deal we qualified for with our phone plan that he didn't want us to miss out on! He explained everything until we understood! It was perfect!! I could go on and on about all the goodness we felt, we just loved the experience and felt like we just met new friends! Thank you so much we are grateful for you all!

Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of…read more Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys!

Around 7PM I managed to transfer all the data to my new phone and I rushed to get to the closest…read moreATT store to turn in my old phone (trade in). Upon arriving, there were still (2) customers being assisted. I was still greeted right away and guided to fill out the info to check in. The gentlemen verified I was just doing a trade in and asked if I did a small check list of things (factory reset, removing the sim card, etc). When recognizing I did everything needed to proceed, he let me know someone will be able to help you soon and it will not take too long to get everything processed. I appreciated that. After roughly 10 minutes, Jasmine assisted me. She was very friendly despite closing time approaching and was able to process my trade in phone quickly and everything was seamless. Thanks ATT team for being ready, attentive and helpful despite it being so close to closing time!

I have a Samsung and no one can help me. Your hiring practice should include a little more variety…read morethan just iPhone. I've been to many stores and no help. I finally found one person out of all your stores I've called. thank goodness. I've wait over 1 1/2 for the person even with a appt. It isn't just once but many times. Angel is great but you need more like him that can help with other phones like google and others. AT&T doesn't just sell one phone or watches. step up to the 21 century

$130 to transfer 2 lines over from Xfinity? Then I get a text message stating I only paid $60. $70…read morewent into somebody's pocket. This place (not MetroPCS itself) is very shady.

Excellent service by Paea Vahanoa & Cody! Received…read moreimpeccable service and they both assisted me with a new phone & new upgraded phone service!!!

Dude terrrible, don't go here!! You will get scammed. I went to cancel my service and found out…read moreI've been paying 2 extra IPADS !! I ended up paying for my service and bounced. 8 months later I get a bill from T-Mobile saying I owe $90 from those 2 iPads I had no idea about. Matter in fact the dudes name was Julian. Lightskin dude. Seemed like a good guy but deep down is just a guy that's trying to get into your wallet. It's insane just go take your phone to Verizon STAY OUT OF T-MOBILE IN THE GALLERIA MALL

I just want to say Ivy is absolutely wonderful! I got a new phone at the Apple Store and brought…read moreit to TMobile to help with set-up. My original phone is very old and I knew I would have difficulties. Ivy took the time to set it up for me and explain things along the way. It took awhile to complete all the steps and she gave us her time. I'm so glad I went in because I was right I wouldn't be able to do it on my own. All I can say is I will stick with TMobile thanks to the great customer service from Ivy!

Best customer service ever! these guys work fast, I came in for a repair for my phone and they…read moreworked on fast and great people to talk to

Honest guy. Suggested I try T-Mobile first and ended up loosing a sale. I'd definitely go back.read more