I took my phone here and after they fixed the screen, the brightness adapter kept going dark and I…read morekept having to go to the display settings and make it brighter so I could see better. I finally gave up and turned off the adaptive brightness. Also, each time I use the camera it becomes blurry and it just hasn't been the same since I took it in. I agree with another reviewer on Google that they take it apart and take the best parts of your phone and replace it with cheap parts. I'm pretty sure that's what happened with mine. I can't remember how much it cost me. I just remember that it was a lot and that the tax made the price much higher. Batteries Plus Phone Repair cost $100 more, which is why I didn't take it there. Look elsewhere.

Had to go back three or four times after they replaced the screen on my iPhone mini because it…read moredidn't work right ...however, eventually they put in a higher quality part and worked well. I would just suggest the business owner to use higher quality parts from the beginning, so people don't have to keep comingback back-and-forth. Regardless the service is great and I would recommend this business because if something doesn't work out, you can go back until they fix it correctly

Tomaso at the Verizon Store near Bel Air shopping center in Auburn was thorough, professional and…read morebeyond exceptional. He took the time handling my phone issues and resolving it all with ease. Thank you for your expertise.

Shady as hell! Beware this business! Same owners as the Grass Valley Location. Find a real Verizon…read morestore or go online! These people will let you believe that you are getting the same deal you'd get if you were dealing with Verizon directly. You aren't! They charge extra setup fees and their phones are more expensive. We were fools and went in thinking that they were a Verizon store. We explained that we ran into a glitch while ordering a couple new lines of service on the website. They told us that they could help. At the end of the transaction, the cost was significantly higher than the Verizon website. When I questioned this, the clerk explained it as taxes and setup fees. When we got out to the car and looked over the paperwork in detail, we discovered that they didn't honor the same phone price as the Verizon website was offering and we paid $100 extra. When I went back in, 5 minutes later, to question this she said "Yeah. Sorry about that. Our phones are more expensive sometimes. Unfortunately, there is a $50 restocking fee (per line) if you want to return them". Cold blooded sharks out here taking advantage of people in this economy.

Great customer service from the lovely lady working the counter. Replaced my screen and charge…read morepoint. Dropped off at lunch and pick up after work. My iPhone now works perfectly again!

Warning! Do not trust this business. They were able to…read moreswitch my phone without my permission. Went to Sheriff and was told they know about unethical practices at this business but it is a civil lawsuit. I had to buy a completely new phone due to spyware.

Terrible company. Im a senior and sighned up for the $ 99 bundle internet phone. Couldn't use my…read morephone anywhere it just went out. Called to cancel the said but the phone they said was free was on instalment plan. it was only free if you kept it a year. so it will be two hundred dollars for quitting early ?So now im on the phone trying to get this off my bill I repeatly aske is it all 99 dollors and was assured it was. what a terible company ripping of old people never us this company, if i could give it negative stars i would.

I went in for a phone problem that ended up being an issue with ATT and was immediately given the…read morehard sell that my phone was too old and I needed a new phone even before she looked at it. (4-5yo IP13) Even after we found out it was an issue w ATT I still kept getting the high pressure you need a new phone sales pitch. I have previously had good experiences in this store.

We recently switched to T-Mobile, and we regretted it almost immediately. We signed up through an…read moreonline promotion, but it quickly became clear that our bill wasn't going to match what was advertised. Hoping to get some answers, we went to this authorized retailer for help. Unfortunately, Jasmine and the store manager made promises that ultimately weren't true. We were told multiple times that we'd receive bill credits to correct the company's mistakes, so we made three separate trips to the store. When those credits never appeared, we were suddenly told that the store couldn't actually promise anything because everything has to go through customer care. It was incredibly frustrating and felt like we had been given the runaround. The final straw involved my elderly mother. I added her to the "third line free" promotion to help save her money. When her iPhone SE started overheating, she went into the store for assistance. She was told she could upgrade to an iPhone Pro for only about $11 more per month. Instead, I received a bill showing an increase of roughly $45 per month. Between the misleading information, broken promises, and wasted time, we've decided to switch back to Verizon as soon as possible. If you're already a T-Mobile customer, I'd avoid this location. And if you're considering switching to T-Mobile, read everything carefully and make sure you get any pricing or promotional promises in writing.

I met three young people so far here! They were all friendly and so helpful. Crystal, Lily and West…read moreare the best. Service was excellent and you always get a value at T-Mobile.

I needed a very specific battery and I was having trouble finding it online. I went in and showed…read morethem the battery I needed and they had it in stock for a great price, worked great!

fantastic experience getting new keys for my car and truck. Came in quicker than expected and only…read moretook about 20 min each to program.

This Best Buy location has always seemed like it's lonely. Giant parking lot shared with Mel's,…read moreT-mobile, Little Ceasers, and more... but this location just doesn't seem like it gets enough business. It must though, and how convenient that is for us today! Best Buy offers services like Geek Squad, a 24/7 tech support, virus removal, hardware installation, data backup, and PC tune-ups. Appliance services, cell phone services, recycling programs for your TVs, computers, and cell phones. Customers can book a service through the Best Buy website. My daughter needed a new set of headphones. Something lightweight with noise cancelation. As we walked into the store, we went from super bright sunlight to air conditioned and shade. The headphones were easy to find. They were just beyond the smart watches up front. While she glanced at the headphones, I checked out their smart watches, which were ok to look at, but you couldn't test any of them, so I lost interest quick. Just past those were the headphones. We were able to test a few of them, but most of them weren't hooked up to try. That's where they could've made a bit more money with us... but since we couldn't test those, my daughter decided on the Sony headphones. She felt they were suitable for her jogs and working out. No one was around to really help us out with talking about the perks of each of the headphones. Thankfully, these weren't locked up, as others were. Checking out was a little confusing with all the blue counters everywhere. Their actual check out counter was crammed in the very front in a corner. As I said, from the outside of this store it looks lonely... and the only interaction we really got was at the register and he looked like he didn't want to be there. We weren't offered an extra warranty, just the price of the headphones with tax. When we got home, she put them on right away. She let me try them, too, and they sounded great. We really like the noise cancellation. There is enough bass and not too much. We liked that we got into the store quickly and checked out fast since there was not a line.. After a few more days, she told me they stay on pretty good while she goes to the gym and for her jogs. Definitely worth the $83+tax.

HORRIBLE! You can't speak to a person/ manager at the store. You're only able to speak with someone…read morein a third world country who you can barely understand , and believe me, they DO NOT veer from their script. Best Buy is now a champion of crappy customer service! Don't bother shopping there for items , such as, appliances. The delivery service they use is rude and useless. My elderly, disabled, friend who is a veteran was not informed of what might be needed despite the fact that Best Buy sold her multiple accessories. There's just zero customer service and accountability any longer. We just purchased a freezer for our garage and was scheduled to pick it up this Saturday. We had people lined up to assist with setting it up, but suddenly, they won't have one available until next Friday. It seems big business just couldn't give a crap about good customer service any longer Meant to leave ONE STAR

Female employee was not helpful at all when I asked for help erasing my data and contacts when I…read morewas upgrading my phone. I will never go back and deal with lazy people

verizon may have good internet and cell service but they lack customer service to the point that…read morethe good cell service isn't worth the pain dealing with the support team. you go into the store and they can't help you, you call in and you'll spend several hours on the phone. If you are late on your bill because will completely shut off your service and the charge you $20 per line to reactivate it! they have done this to me every month for the past 9 months. their promise to pay is a joke so don't rely on it. they will still shut off your service. once it's off good luck getting anyone on the phone. they prevent you from being able to call 611! forcing you to pay all the ridiculous fees! worst customer service hands down. wish I never went with verizon. what a joke of a company.

Brought my laptop in to see if it was worth saving , ran into a good human being. The counter help…read morewas very friendly and resourceful and a wealth of knowledge. Next time I have electronic drama , this will be my first stop.

Took in my iPad with a ton of cracks in the screen. These guys were amazing. Only $130 and they…read morefoxed it on the spot. I was in and out in less than 30 minutes. Highly recommend them.