I took my phone here and after they fixed the screen, the brightness adapter kept going dark and I…read morekept having to go to the display settings and make it brighter so I could see better. I finally gave up and turned off the adaptive brightness. Also, each time I use the camera it becomes blurry and it just hasn't been the same since I took it in. I agree with another reviewer on Google that they take it apart and take the best parts of your phone and replace it with cheap parts. I'm pretty sure that's what happened with mine. I can't remember how much it cost me. I just remember that it was a lot and that the tax made the price much higher. Batteries Plus Phone Repair cost $100 more, which is why I didn't take it there. Look elsewhere.

Had to go back three or four times after they replaced the screen on my iPhone mini because it…read moredidn't work right ...however, eventually they put in a higher quality part and worked well. I would just suggest the business owner to use higher quality parts from the beginning, so people don't have to keep comingback back-and-forth. Regardless the service is great and I would recommend this business because if something doesn't work out, you can go back until they fix it correctly

Shady as hell! Beware this business! Same owners as the Grass Valley Location. Find a real Verizon…read morestore or go online! These people will let you believe that you are getting the same deal you'd get if you were dealing with Verizon directly. You aren't! They charge extra setup fees and their phones are more expensive. We were fools and went in thinking that they were a Verizon store. We explained that we ran into a glitch while ordering a couple new lines of service on the website. They told us that they could help. At the end of the transaction, the cost was significantly higher than the Verizon website. When I questioned this, the clerk explained it as taxes and setup fees. When we got out to the car and looked over the paperwork in detail, we discovered that they didn't honor the same phone price as the Verizon website was offering and we paid $100 extra. When I went back in, 5 minutes later, to question this she said "Yeah. Sorry about that. Our phones are more expensive sometimes. Unfortunately, there is a $50 restocking fee (per line) if you want to return them". Cold blooded sharks out here taking advantage of people in this economy.

I went and upgraded my phone, Carson was very helpful and walked us through the whole process and…read morewas very polite. I highly suggest going to this location, as they are under new management and the reviews from a year+ ago are no longer accurate.

Great customer service from the lovely lady working the counter. Replaced my screen and charge…read morepoint. Dropped off at lunch and pick up after work. My iPhone now works perfectly again!

I dropped my phone and the screen quit working. I didn't ask ahead of time how much it would cost…read moreto repair - the charged $189. I dropped it again 6 months later and I took it to a different place because I didn't trust them. The new place (IDevice Repair in Granite Bay) took a quick look and told me the connector for the led screen came loose. They fixed it for $50 dollars and it's been fine since. I definitely feel I got ripped off.

Terrible company. Im a senior and sighned up for the $ 99 bundle internet phone. Couldn't use my…read morephone anywhere it just went out. Called to cancel the said but the phone they said was free was on instalment plan. it was only free if you kept it a year. so it will be two hundred dollars for quitting early ?So now im on the phone trying to get this off my bill I repeatly aske is it all 99 dollors and was assured it was. what a terible company ripping of old people never us this company, if i could give it negative stars i would.

I went in for a phone problem that ended up being an issue with ATT and was immediately given the…read morehard sell that my phone was too old and I needed a new phone even before she looked at it. (4-5yo IP13) Even after we found out it was an issue w ATT I still kept getting the high pressure you need a new phone sales pitch. I have previously had good experiences in this store.

I met three young people so far here! They were all friendly and so helpful. Crystal, Lily and West…read moreare the best. Service was excellent and you always get a value at T-Mobile.

Hands down the worst experience I've ever had with a business. I canceled my service in January,…read morebut surprise--bills kept rolling in like I ordered a subscription to nonsense. I called to sort it out, and they were like, "Oh, you don't owe anything!" Cool, right? Nope. The bills kept coming like they missed me. I was told to go into the store in person--because apparently, 2025 doesn't believe in resolving things over the phone anymore. I showed up with receipts, literally, showing my balance was zero per the creditors. The girl "helping" me looked like she had wandered in by accident and just decided to stay. Completely useless. This place is a total rip-off and an actual joke. There's a reason I canceled--and now I'm reminded exactly why. Negative stars.

June 20, 2026. We were desperate for a battery for our generator during a power outage. Taylene and…read moreKevin went the extra mile to help us out, which we deeply appreciated.

I needed a very specific battery and I was having trouble finding it online. I went in and showed…read morethem the battery I needed and they had it in stock for a great price, worked great!

This Best Buy location has always seemed like it's lonely. Giant parking lot shared with Mel's,…read moreT-mobile, Little Ceasers, and more... but this location just doesn't seem like it gets enough business. It must though, and how convenient that is for us today! Best Buy offers services like Geek Squad, a 24/7 tech support, virus removal, hardware installation, data backup, and PC tune-ups. Appliance services, cell phone services, recycling programs for your TVs, computers, and cell phones. Customers can book a service through the Best Buy website. My daughter needed a new set of headphones. Something lightweight with noise cancelation. As we walked into the store, we went from super bright sunlight to air conditioned and shade. The headphones were easy to find. They were just beyond the smart watches up front. While she glanced at the headphones, I checked out their smart watches, which were ok to look at, but you couldn't test any of them, so I lost interest quick. Just past those were the headphones. We were able to test a few of them, but most of them weren't hooked up to try. That's where they could've made a bit more money with us... but since we couldn't test those, my daughter decided on the Sony headphones. She felt they were suitable for her jogs and working out. No one was around to really help us out with talking about the perks of each of the headphones. Thankfully, these weren't locked up, as others were. Checking out was a little confusing with all the blue counters everywhere. Their actual check out counter was crammed in the very front in a corner. As I said, from the outside of this store it looks lonely... and the only interaction we really got was at the register and he looked like he didn't want to be there. We weren't offered an extra warranty, just the price of the headphones with tax. When we got home, she put them on right away. She let me try them, too, and they sounded great. We really like the noise cancellation. There is enough bass and not too much. We liked that we got into the store quickly and checked out fast since there was not a line.. After a few more days, she told me they stay on pretty good while she goes to the gym and for her jogs. Definitely worth the $83+tax.

Purchased Camera Battery Charger, $64, less than one month ago, after being assured it should work…read morewith my battery which I brought with me but salesperson could not open box. Turns out it doesn't work after all. When called customer service was told 15 days to return with no exceptions as they couldn't resell this product due to open package. BUT, if I had spent $199/yr on Best Buy Total Membership or $29/yr for Best Buy Plus, I would have a 60 day return, I guess it doesn't matter that they can't resell in this case. I have spent thousands of $ over the years, never will set foot in store again.

verizon may have good internet and cell service but they lack customer service to the point that…read morethe good cell service isn't worth the pain dealing with the support team. you go into the store and they can't help you, you call in and you'll spend several hours on the phone. If you are late on your bill because will completely shut off your service and the charge you $20 per line to reactivate it! they have done this to me every month for the past 9 months. their promise to pay is a joke so don't rely on it. they will still shut off your service. once it's off good luck getting anyone on the phone. they prevent you from being able to call 611! forcing you to pay all the ridiculous fees! worst customer service hands down. wish I never went with verizon. what a joke of a company.

Female employee was not helpful at all when I asked for help erasing my data and contacts when I…read morewas upgrading my phone. I will never go back and deal with lazy people

I highly recommend this store! Andrew is the best, he is very knowledgeable and offers outstanding…read morecustomer service.

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way