I took my phone here and after they fixed the screen, the brightness adapter kept going dark and I…read morekept having to go to the display settings and make it brighter so I could see better. I finally gave up and turned off the adaptive brightness. Also, each time I use the camera it becomes blurry and it just hasn't been the same since I took it in. I agree with another reviewer on Google that they take it apart and take the best parts of your phone and replace it with cheap parts. I'm pretty sure that's what happened with mine. I can't remember how much it cost me. I just remember that it was a lot and that the tax made the price much higher. Batteries Plus Phone Repair cost $100 more, which is why I didn't take it there. Look elsewhere.

Had to go back three or four times after they replaced the screen on my iPhone mini because it…read moredidn't work right ...however, eventually they put in a higher quality part and worked well. I would just suggest the business owner to use higher quality parts from the beginning, so people don't have to keep comingback back-and-forth. Regardless the service is great and I would recommend this business because if something doesn't work out, you can go back until they fix it correctly

The two employees were amazing. They helped me erase my data and contacts and were very friendly…read moreand courteous. The Verizon store on Elm in Auburn were lazy and it was a pleasure dealing with this store. I will definitely be back to this store for my Verizon needs

Shady as hell! Beware this business! Same owners as the Grass Valley Location. Find a real Verizon…read morestore or go online! These people will let you believe that you are getting the same deal you'd get if you were dealing with Verizon directly. You aren't! They charge extra setup fees and their phones are more expensive. We were fools and went in thinking that they were a Verizon store. We explained that we ran into a glitch while ordering a couple new lines of service on the website. They told us that they could help. At the end of the transaction, the cost was significantly higher than the Verizon website. When I questioned this, the clerk explained it as taxes and setup fees. When we got out to the car and looked over the paperwork in detail, we discovered that they didn't honor the same phone price as the Verizon website was offering and we paid $100 extra. When I went back in, 5 minutes later, to question this she said "Yeah. Sorry about that. Our phones are more expensive sometimes. Unfortunately, there is a $50 restocking fee (per line) if you want to return them". Cold blooded sharks out here taking advantage of people in this economy.

He precisely fixed my phone. Very nice and quick job. Efficient price and He finished it in time as…read moretold. Nice guy Very friendly!thanks smartphone fix! A and fully recommend this place Very nice location in auburn !!

I dropped my phone and the screen quit working. I didn't ask ahead of time how much it would cost…read moreto repair - the charged $189. I dropped it again 6 months later and I took it to a different place because I didn't trust them. The new place (IDevice Repair in Granite Bay) took a quick look and told me the connector for the led screen came loose. They fixed it for $50 dollars and it's been fine since. I definitely feel I got ripped off.

Mina was awesome! So helpful and fast at getting ya set up! Helped us set up a new line and…read moretransfer a line over so fast. Plus she got us the discounts we qualify for too

I cannot send or receive messages from some of my contacts. I also cannot get verification codes…read more The other phone on my plan works perfectly well. Prior to today, I have been on the phone with tech support for literally hours over the past few weeks and AT&T cannot fix the problem. I went into the AT&T store in Auburn, CA and they would not help either. They actually told me to go to Best Buy and ask the Geek Squad for help. I just got off the phone with tech support again and I was told my problem is unfixable. Great, now what. AT&T is taking absolutely no responsibility. I will be moving my services to Verizon!

I met three young people so far here! They were all friendly and so helpful. Crystal, Lily and West…read moreare the best. Service was excellent and you always get a value at T-Mobile.

Hands down the worst experience I've ever had with a business. I canceled my service in January,…read morebut surprise--bills kept rolling in like I ordered a subscription to nonsense. I called to sort it out, and they were like, "Oh, you don't owe anything!" Cool, right? Nope. The bills kept coming like they missed me. I was told to go into the store in person--because apparently, 2025 doesn't believe in resolving things over the phone anymore. I showed up with receipts, literally, showing my balance was zero per the creditors. The girl "helping" me looked like she had wandered in by accident and just decided to stay. Completely useless. This place is a total rip-off and an actual joke. There's a reason I canceled--and now I'm reminded exactly why. Negative stars.

This place is the best! My phone battery completely died and they were able to replace it quickly…read moreand it's working great again. The customer service is friendly and helpful. They have all kinds of batteries available and the staff is knowledgable. Very happy to have this helpful business in Auburn. Will definitely be back for future battery needs.

fantastic experience getting new keys for my car and truck. Came in quicker than expected and only…read moretook about 20 min each to program.

Getting regular maintenance of my computers, smart phones, printers at Best Buy has been a most…read morerewarding experience. That same kind of loyal and helpful service occurred today with a purchase of a new phone, my being helped by Taylor with final completion of transferring the data by Uriel from the one phone to new one with many questions asked but also pleasantly and helpfully answered made my experience there again memorable and appreciative.

Updated: DO NOT BUY…read moreAPPLIANCES FROM BEST BUY! Before you spend thousands of dollars on appliances, spend a few minutes on the internet and you will see that it is wise to avoid buying appliances from Best Buy. Many customers report horrible experiences with Best Buy appliance purchases, citing recurring issues like damaged deliveries, subcontracted installers making mistakes (or causing damage), repeated delays/rescheduling, and poor customer service, especially with warranty repairs or resolving delivery problems, leading to frustration and prolonged waits for working appliances. Common complaints involve scratched floors from installers, receiving dented or improperly installed items (like wobbly fridges), and difficulty getting issues resolved, with some customers stuck in cycles of failed deliveries or lengthy repair waits. My son has spent over 11 hours waiting for the delivery of the washer and dryer that I purchased for him. Then, they (third party delivery service) brought the dryer but "forgot" to bring the washing machine. They also brought the wrong plug for the dryer and said they didn't have any of the correct one in stock. They left the wrong cord and marked it as delivered. Then, a week later, they brought a broken washing machine... In store won't help you, they make you call the call center. After multiple phone calls and multiple hours on the phone, we now have to call a different number to talk to the "large product fulfillment resolution" center. This has been an absolute nightmare. I am a member of the "My BestBuy Total Membership" and have had no issues with in-store local purchases and customer service, but I will never again buy an appliance from Best Buy.

It's easy - the person helping wasn't prepared and didn't have a way of writing down and responding…read moreto our questions. Every deal was spoken and not put in a written format. No comfort level for me.

Female employee was not helpful at all when I asked for help erasing my data and contacts when I…read morewas upgrading my phone. I will never go back and deal with lazy people

Walked in with an iPhone screen that was malfunctioning. Walked out 10 minutes later with a new…read moreworking screen. He was nice, fast, and efficient!

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way