To the very competent, kind and hardworking young man that was working today, thank you. To say the…read moreleast, this young man deserves a raise, a promotion, and recognition. I came in with a screen glitch on my iPhone. This was stressful for me as my medical device is fully controlled from my phone. (Before anyone comes at me, yes I have backup options, they just are not as effective.) The young man quoted me and told me to come back in a couple hours. I expressed my concern with it controlling my medical device and he told me he would get it done ASAP. I sat in the shop and read my book while the shop kitty slept in my lap. What I witnessed over the next hour was impressive to say the least. He was the only employee. Person after person poured into the shop. One after the other he took the time to address what they needed and was polite and patient with them even when the person did not deserve it. He finished my replacement in an hour. An hour, that's it. In that hour not only did he replace my screen beautifully, he answered the phone, assisted customers with finding products, assisted customers with their phone issues, and answered customer questions. This young man did the job of at least four employees. I regret that I did not catch his name. If the business sees this review, I was there on 6/25/26 from 4pm-5pm. If anyone from that date and time leave a poor review on the business, please feel free to assume they are the customers that did not deserve this young man's patience or politeness. Highly recommend this business!

Here's the thing. If you know little about technology you can go have him " fix" your gadget. Based…read moreon my experience and many of my friends experiences, it's clear what he does js break your device so he can sell you another one for " a super good deal." I took my phone in that had a cracked screen. I was told to come back the next day, I did, wasn't ready, come back the next day, I did, still wasnt ready. On the third day of me driving 40 miles round trip he tells me the phone js broken but he can sell me a nicer one for 400$. Broken? No. Broken screen. Was working fine when I left it there and THEY broke it. So I ask for my phone back and he says he feels bad so he will get me a new iPhone and give my old one back. I go in at the time I was told and then sat there and waited over an hour for my old now broken phone to be put back together. Then they tried to give me my broken phone and charge me 150$ for another one. At this point I had already gotten a different phone up and running, day 5 and I needed a phone, I told them this and they still trying to convince me to buy this other phone i don't need after they broke mine. I had to threaten to call the police for them to even give me back my 40$ deposit. So 5 days later, I drove about 150 miles trying to get my phone, all I get back was my phone which was not broke when I left it there. I lost all of my information and a lot of photos. Had I known my phone would be broken I would have saved my info before dropping it off to have the screen fixed. This is the most unprofessional place I've ever seen and while Mohammed seems like he's trying to help, it's clear he is just a very good scam artist. The same thing happened to my friend with her computer, needed a software update and 3 months later went in after he was ghosting her and found her computer in the garbage bin, her hard drive swiped, lost everything. Go to auburn and watch the lady fix your screen while you sit there. It's honestly absurb and he has some lawsuits coming his way. In response to bS response.Why is it that you had someone call me to make sure I had saved my data after you already told me it was broken? And how am I supposed to back up information on a phone that no longer works? When you break someone's phone to the point of no repair, the data is lost. Your response is very unintelligent..And your several options to fix the issues all included me spending hundreds of dollars on a new device when mine wasn't broken in the first place. I've had my screen fixed several times and everyone has always done it right in front of me and it's never not turned back on or been broken. Having me come back day after day without even so much as a call to tell me not to drive there again if it's not ready. It's very unprofessional and based on other people's reviews this happens often, it's not a coincidence. Im sorry but yoh aren't fooling anyone. Im sure you've fixed thousands of peoples devices that don't know any better and just listen to your con and pay you. When I was there, a man came in that said he had now been there 4 times in the past month and his phone a week later after being fixed had more issues... you should truly stop taking advantage of people.

The work was very interesting and professional. All questions were answered well. I would recommend…read morethis shop for repairs and maintenance. The

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

I went to the Staples in Vacaville yesterday to have a passport photo taken. Unfortunately, I was…read moretold they didn't have any USB drives available and that there was no way for me to get a digital copy. The cashier suggested that I take a photo of the printed passport photo and upload that to the passport website, but unfortunately, that didn't work. Today, I stopped by the Staples in Auburn and was greeted by Wesley. I explained what had happened in Vacaville, and he immediately let me know that I had been given incorrect information. Wesley went above and beyond--he took the time to call the Vacaville store, arrange a refund for me, and make sure I received the proper digital passport photo I needed. The level of customer service Wesley provided is rare these days. He was knowledgeable, patient, and genuinely interested in making sure the problem was resolved. What had been a frustrating experience turned into a great one because of him. Wesley truly saved the day. Staples is lucky to have him. Thank you, Wesley!

I was in there to buy back to school supplies and saw Staples lined index cards. Cost $.85 for…read more100. Next to it is a pack of five individually wrapped 100 packs of lined index cards Cost $4.99. Let's do the math folks $.85 times 5 =$4.25. Why would I pay you $4.99 if I buy them individually it's only $4.25. I mentioned it to the representative as I was paying for my items and his response was oh well wow... Wow, sorry I don't make the pricing around here. What I was expecting was something more like, let me notify my manager, and we can get that fixed. But I guess you'll get what you pay for with respect to employees as well. Watch out people Staples is inter ripping you off.

Great customer service from the lovely lady working the counter. Replaced my screen and charge…read morepoint. Dropped off at lunch and pick up after work. My iPhone now works perfectly again!

Wife got a new battery and screen protector. Both are working fine still after a few days. I went…read morein a got a new screen protector. But my old case would buckle up the new glass screen protector. So, I got a new Otterbox case. Both cost more than I hoped, but are working fine after two days so far. Nice friendly, and knowledgeable folks. Still I would use them again.

Kayden is great! He came right to my house, showed up on time and fixed my phone so fast. I highly…read morerecommend calling Dr Robot for any cell phone needs, he can even teach you to use your phone!

My screen was completely shattered and it was going to cost me twice as much to get it fixed…read morethrough my phone carrier. He got it fixed in 2 hours and it was like I bought a new phone, I swear. You won't find a better price or a nicer and more professional person to fix your phone. I recommend Auburn Apple Tech to everyone I know!

I brought my iPad in for repair yesterday and they quoted me $100 (which I signed for). They called…read moreme back today and tried to tell me I had not signed a price agreement and that it would be $210. I went in to see if they would work with me on this, but they would not. If I were a small- business owner, I would eat the $110 for the sake of keeping the business of a family of 4 who has been coming to them for years (they have made $800 off my husband's phone this past year alone!!). If they had even met me halfway or something, that would have made me feel better. Nope, nothing. At least they refunded the $70 deposit I had given them yesterday.

If this outfit were not a Dell-authorized computer repair facility, I would not have gone within a…read moremile of it, given a name like UBreakIFix. This organization is a one-trick pony. They are laser-focused on identifying hardware components that are either failing or have failed. They do so by running a component "torture test" to identify which components are affected. I cannot speak to what they do when they find faulty components, because my computer passed their test, despite the fact that it has been freezing up while I am using it. Their technicians are arrogant and dismissive when asked about any possible software issues. Either they don't know anything about software problems, or they don't want to waste their time discussing that kind of problem. One suspects that hardware issues are the low-hanging fruit in the computer repair business. If you want to confirm that your computer problems are NOT hardware-related, this is the place to go. If your computer problems are software-related, find another option. I can say that they run their "torture test" quickly, so you will get the answer quickly, for $70.

Poor communication and slow response times…read more I attempted to hire Fix N Plug after they responded to my project posting, but the communication was incredibly slow. The gaps between messages made it frustratingly difficult to get direct answers or establish a concrete repair plan. I am now looking elsewhere due to the lack of responsiveness.

Wouldn't come here again, replaced battery for $80. Battery was VERY BAD QUALITY, I lost 70% in 13…read moreminutes. He replaced it with my old one. My phone couldn't even recognize it as a good battery. He was a man baby, sent me so many articles about how bad my iPhone was, my brother had to stick up for me. He left me a big, and unprofessional message after giving me a 2 star, which he deserves.

I went in and asked for a repair price, it was astronomical... MORE than Apple. I told my husband…read moreto go in and ask the next day and they told him half the price for the same exact repair. Still not competitive with Apple, just take it to the Apple Store.

Great service! Repair was completed fast and on time. Owner was pleasant and suggested accesories…read morethat were really helpful. And they're open 7 days a week!!!