To the very competent, kind and hardworking young man that was working today, thank you. To say the least, this young man deserves a raise, a promotion, and recognition. I came in with a screen glitch on my iPhone. This was stressful for me as my medical device is fully controlled from my phone. (Before anyone comes at me, yes I have backup options, they just are not as effective.) The young man quoted me and told me to come back in a couple hours. I expressed my concern with it controlling my medical device and he told me he would get it done ASAP. I sat in the shop and read my book while the shop kitty slept in my lap. What I witnessed over the next hour was impressive to say the least. He was the only employee. Person after person poured into the shop. One after the other he took the time to address what they needed and was polite and patient with them even when the person did not deserve it. He finished my replacement in an hour. An hour, that's it. In that hour not only did he replace my screen beautifully, he answered the phone, assisted customers with finding products, assisted customers with their phone issues, and answered customer questions. This young man did the job of at least four employees. I regret that I did not catch his name. If the business sees this review, I was there on 6/25/26 from 4pm-5pm. If anyone from that date and time leave a poor review on the business, please feel free to assume they are the customers that did not deserve this young man's patience or politeness. Highly recommend this business! read more

Here's the thing. If you know little about technology you can go have him " fix" your gadget. Based on my experience and many of my friends experiences, it's clear what he does js break your device so he can sell you another one for " a super good deal." I took my phone in that had a cracked screen. I was told to come back the next day, I did, wasn't ready, come back the next day, I did, still wasnt ready. On the third day of me driving 40 miles round trip he tells me the phone js broken but he can sell me a nicer one for 400$. Broken? No. Broken screen. Was working fine when I left it there and THEY broke it. So I ask for my phone back and he says he feels bad so he will get me a new iPhone and give my old one back. I go in at the time I was told and then sat there and waited over an hour for my old now broken phone to be put back together. Then they tried to give me my broken phone and charge me 150$ for another one. At this point I had already gotten a different phone up and running, day 5 and I needed a phone, I told them this and they still trying to convince me to buy this other phone i don't need after they broke mine. I had to threaten to call the police for them to even give me back my 40$ deposit. So 5 days later, I drove about 150 miles trying to get my phone, all I get back was my phone which was not broke when I left it there. I lost all of my information and a lot of photos. Had I known my phone would be broken I would have saved my info before dropping it off to have the screen fixed. This is the most unprofessional place I've ever seen and while Mohammed seems like he's trying to help, it's clear he is just a very good scam artist. The same thing happened to my friend with her computer, needed a software update and 3 months later went in after he was ghosting her and found her computer in the garbage bin, her hard drive swiped, lost everything. Go to auburn and watch the lady fix your screen while you sit there. It's honestly absurb and he has some lawsuits coming his way. In response to bS response.Why is it that you had someone call me to make sure I had saved my data after you already told me it was broken? And how am I supposed to back up information on a phone that no longer works? When you break someone's phone to the point of no repair, the data is lost. Your response is very unintelligent..And your several options to fix the issues all included me spending hundreds of dollars on a new device when mine wasn't broken in the first place. I've had my screen fixed several times and everyone has always done it right in front of me and it's never not turned back on or been broken. Having me come back day after day without even so much as a call to tell me not to drive there again if it's not ready. It's very unprofessional and based on other people's reviews this happens often, it's not a coincidence. Im sorry but yoh aren't fooling anyone. Im sure you've fixed thousands of peoples devices that don't know any better and just listen to your con and pay you. When I was there, a man came in that said he had now been there 4 times in the past month and his phone a week later after being fixed had more issues... you should truly stop taking advantage of people. read more

Fix My Gadget - My cracked screen they were supposed to fix. Not a broken phone until they had it for 4 days. - Mobile Phone Repair Near Me - Grass Valley, California

They totally formatted my fathers phone WITHOUT his permission than tried to flip the blame and say his phone made them do it. He had photos of his grandchildren the last message from his grandmother who passed away a year ago this is a HORRIBLE most DEVASTATING thing. the lack of accountability is disturbing read more

This is the first I've heard about water damage. You did not mention that when I was there. And isn't it interesting how the phone didn't take a charge after your repairs, but charged great after getting a new chord from t-mobile. I am upset because I clearly told you I was traveling and my GPS was important. I was charged $100, plus left without a way to identify my route. Really disappointing because I liked you guys before this bad experience. read more

I brought a hard drive in and asked if they could fix it because I couldn't access the data. They told me they could transfer the data onto a new hard drive. Well, weeks went by. I never received a call. I came into the store wondering what happened, the owner handed me a flyer for an alternative systems for hard drive repair and told me to come back in a week. I came back after a week and they lost my external hard drive so i spent an hour with them looking for it. Once it was found they hooked it up to a computer and i could see my files being transferred. I was happy because this hard drive contained photos of my step daughter as a baby (she has since passed away) and the owner (the man) told me he would call me as soon as it finished. I never got a call. I have returned several times throughout the year and each time I go they tell me they will call me or to come back at a certain time. This entire matter has gotten completely out of hand and I am beyond upset that these photos have been lost forever. Irreplaceable. The least they could have told me was that they couldn't do anything with it instead of taking my property and losing it and completely unaware of where it even is. This store is a mess and i will never forgive them for the harm they have caused. ​ ​ read more

Buyer Beware. If you have a solid technology background, you'll probably be fine. If you're green, tread lightly. I needed a portable hard drive and the ones I was shown were not in boxes, were not labeled with a brand name, and were not priced. I was leery but bought one for $50. Less than 24 hrs later, I tried to return the item for a refund. I was told only credit was given. When I questioned that there was no indication of this policy on the receipt nor did anyone tell me of this policy at the time of purchase, I was told there was a sign at the register. A sign? This store is chaos; there is stuff everywhere. How could one ever see a policy? When I stated I wanted my money refunded, I was told to keep the hard drive AND I would still receive the $50 credit. What? Now I'm receiving the hard drive for free? I rejected the offer and left. And I thought shopping at a local store would help a local senior. read more

My boyfriend took his phone into this place with a cracked screen. I really wish I had read all these terrible reviews before we went in there because we are left with a phone in an even worse condition when we initially brought it in. The first screen they put in the phone cracked when plugging in the phone. Not to mention the back camera and flashlight also didn't work with this initial repair. We brought it back in for them to put on another screen since apparently they put on an after market one that was cheap and frail. Going in the second time for the second screen they wanted us to pay for $90 for labor and they were going to put first bad screen on it again since we didn't want to pay for another janky ass screen. Long story short my partner had to call the police to get back his phone. His phone now has numerous problems and will probably have to buy a new one. These guys are scammer. DO NOT GO HERE. I reported them to the BBB. read more

I had an oven control board that powered up, but one of the relays was bad and would not send power to the broiler. so I purchased a relay online and asked if they could solder out the old and put in the new (12 minute job - tops). After my wife made several trips to pick it up, because they never called, we picked it up and they charged "$50 because they usually charge $90" and were sorry for the delay (for a 12 minute soldering job). Any guesses? Yup, the board is fried now and won't power up. Looking at the clutter in their shop I can see how carelessness was a likely factor. I should have done it myself instead of hearing empty promises. Maybe they're good at cell phones, but it's risky to trust them with a $400 control board. read more

Never in a million years was I expecting that going to an electronic repair shop would be such a pleasant experience. These guys are so sweet and so helpful. I thought I was going to have to get a whole new phone, but they fixed it for me in about 10 minutes. They were so kind and I'm still just shocked at how pleasant they made that. Honestly, made my day! Making sure to tell everyone I know to go there when they need electronic work done! read more

I've had several positive experiences here with phone repairs. They were able to step in and solve my issue where Verizon was ready to leave me stuck with only unacceptable options. Mohamed is very fair and dedicated to keeping customers satisfied, going way beyond what I would normally expect. They also have two very cuddly cats to play with while waiting. read more

This place is amazing. Just watching Mohammed multitask -- making each customer feel that he or she is the most important person in the room, while simultaneously fixing everyone's phones -- is worth a visit to this store. When he ascertained that I was hungry for lunch while waiting for my phone to be fixed, he brought me a delicious Indian meal and heated it up in his microwave. When I returned a few days later after noticing that he had forgotten to install the screen protector I had paid for, he was extremely apologetic and immediately asked his assistant to install the most expensive screen protector they had -- a $50 value -- even though I had only purchased a $20 one. Mohammed continually expresses gratitude to customers for patronizing his business. What a great guy! And my iPhone works like new! read more

Do not trust this business. What started as a simple repair turned into a total disaster -- and possibly even fraud. I brought in my Mac because the screen was black, but the computer was still running. Instead of doing a diagnostic, they guessed the issue, ordered a screen (which took 3 days), installed it, realized that wasn't the problem, then replaced the battery. That wasn't the issue either. Had they done a proper diagnosis, none of this would have happened. Then, they randomly closed for 3 days, midweek, with no warning. I drove there 12 times total trying to get answers -- most of the time, no one could help because the owner, Mohammad, wasn't there. But the worst part? While they still had my computer in hand, I found out through a local community group (200+ members) that this business has a reputation for stealing computer parts and replacing them with cheaper, low-quality versions. I immediately picked up my laptop and asked if my original parts were reinstalled. Mohammad assured me they were. I took it to Apple the next day, who confirmed the battery inside was a third-party replacement -- not my original. I now have no idea what other internal parts were touched, damaged, or swapped without my consent. This isn't just poor service -- it's potentially criminal. Tampering with hardware and returning it to a customer under false pretenses is theft. When I asked for my original battery back and a refund of my deposit, I was met with aggression, dishonesty, and refusal. They also "lost" my battery and blamed me for not coming in soon enough to recover it.. ? Fix My Gadget caused serious damage to my business, my equipment, and my trust. This place should not be operating. Stay far away. read more

Called Mohammed today, because my I Phone 15 pro would not charge. He discovered it was corroded and said "this is very bad, very bad". but he also said I am going to see what I can do. He did whatever protocol he knew could possibly work to clear the corrosion. First we thought I would need a new phone, but then he was able to fix it and save me lots of money, time and aggravation, Wow I am so relieved, so happy! He told me exactly what to do from this time forward and there was a year warranty on his work!!! His is awesome and so is the female Owner as well and the friends who were there waiting for their phone to be fixed. It is such a friendly, customer service driven place. Nowadays, those are hard to find!!! Thank you Mohammed for your wonderful service and caring mannerism! I am sending everyone here!!! By the way, the case covers are off the chain! I am a bling girl and there are plenty of those! Mohammed I need and I15 Pro cover with musical notes on it!!! You're the best!!! read more

My phone screen broke after being dropped. They had my screen swapped out with a new one and back up and running within an hour for a reasonable price. Very polite and great customer service. read more

Great service! Lots of cool phone supplies, cases, cords. Reasonable prices. We had to replace a cracked screen protector. The nice lady was able to do the service while we were there. Recommended! read more

Fix My Gadget - The place to go! - Mobile Phone Repair Near Me - Grass Valley, California

I had my husband go in to get my phone diagnosed because the screen turned white and then turned black and would not turn back on. First they tried one screen after 4 hours of my phone being in their office it was glitchy and did not work. They tried another screen that one also didn't work then they tried a 3rd screen that they did not state was $350. They had my husband in there for 4 1/2 hours and even an hour past closing time. He was arguing with the owner of the shop over the phone for those entire 4 hours trying to get a refund for the $130.66 and they finally agreed to refund it since we did not want the screen and they took it off and put my broken one back on. They ended up giving him $87.00 back and scammed $43.66 out of the money we paid. No this did not include the $35 deposit that you have to pay to get your phone diagnosed which you do not get refunded which is understandable. They then came to the conclusion that the battery is bad in my phone and needed to be replace and the owner of the store wanted another $35 to diagnose if my battery is actually bad and then however much more on top of that to replace the battery he said no and left at 8pm last night. He went back in today and the owner was refusing to answer the workers phone calls because they have to get verification that they can give cash back. I did the math on the markup price of the original $150 screen replacement that they still wanted to sell to me even though it was glitching and malfunctioning. I found the website they order from and they are charging a 74.43% markup on replacing the screen. DO NOT GO HERE UNLESS YOU WANT MONEY SCAMMED FROM YOU. I will be going back myself and getting my money back. read more

When traffic held up the person that was specifically trained in repairing my device, I was promised that it would be ready first thing the next morning. When I returned, there was no delay handing me my device and letting me get back to my day. These guys made a speed bump as easy to handle as it possibly could have been. That's what brings me back: not just good work, but solving problems and putting the customer first! Thanks for being awesome! read more

They replaced a cracked screen on my iPad. But, getting it done was a nightmare. I was told $150 and it'd be ready the next day. it cost $340 and was done a week later. They never called to let me know the status. I always had to call or stop by. very frustrating. very disappointing. As I was leaving I said, "I'll never be back.". read more

Way, way too expensive. Had a piece of charging cable break off in my pad, they charged me $90 to remove it...if I only had a long tweezer, I could have done it myself. RESPONSE: Read your answer, I don't know who you saw or who you're thinking of, but it wasn't my husband. He's blind. I still think the fee was ridiculous. read more

What a great experience and the staff is so friendly! Mohamed is the best! I am SO happy to have a local tech repair shop. My son's battery blew up like a balloon on his Iphone. I thought there was no hope. But, Mohamed was able to fix it, no problem, and the same day! We just went back a 2nd time because my son was given an Iphone 13 that was dropped multiple times and was told if he can get it fixed, he can have it. The screen was broken on the inside and you could basically just see a faint green light. And, the camera lens was broken. I believe his wife fixed the screen and the camera lens, it looks perfect now. When we went back the 2nd time to pick up the 2nd phone, Mohamed recognized us and was just so friendly and welcoming. We are so thankful! read more

I love these folks- My samsung galaxy 23 ultra dropped on the cement. I had never had that happen, and I literally could not use the phone! gasp! I was close at the doggie training school with my puppy, and decided to go in. Xfinity was useless after several attempts to try to figure out my insurance. I ended up paying 400./ but it was worth it. They did a great job. The damage exceeded just the screen and they did surgery on it, overnight in the OR and I got it back the next day. They are so nice- they let me bring my dogs in. They threw in a case for my phone. GO here and avoid the red tape of your carrier plans that are a pain in the a$$. read more

This store is chaos. I Went for a phone case and i did get one at a fair price. Owner was friendly enough but almost in a pushy way. His assistant asked if i wanted help and then pretty much just got in the way and gave terrible insight on everything and had to keep asking owner who was busy when i just wanted to be left alone to look at cases. I walked in and he insisted i give him my phone so he could put a screen protector on it. I never asked for that service. When i asked about the line on my phone he insisted it would go away. It hasnt. I prefer tempered glass covers for this reason. He charged 25 for this stick on protector which i didnt ask for and alters the color of my phone and left a visible line across the middle. I shouldve took a picture of the store because it is so unorganized in there. I honestly just left because i was so frustrated with his pushy demeanor and the now line on my brand new phone which he persisted would "go away" im giving 3 stars because prices were fair but customer service made me uncomfortable and frustrated. I will not be going back read more

I will never go back to this place. I brought them an irreplaceable piece of medical gear from a company itout of business. On the phone, they said they would work on it the same day. We didn't need it back that fast, so we said we would pick it up in four or five days. What followed was a month-long odyssey of abysmal communication, them not knowing where the device was, and ultimately extracting the device from them still in its broken state. The place is chaotic and disorganized, usually with several people waiting. Calling on the phone was incredibly frustrating. The woman would tell me that she had to ask her boss and he wasn't available and she would call me back. Then she wouldn't call me back. Then I called the next day and even said that she had said she was going to call me back but she wouldn't, and was she really going to call me back today. She said yes, she was. Of course, I didn't ever hear from her. When my wife went in to talk to them a few days later, the woman said she had been busy as an excuse for not having called me back. Then when I called again and ultimately said we were going to pick it up unfixed, she said I'd have to pay a labor charge! Thankfully, the guy didn't try to make that charge when I did pick it up. All in all, we wasted about 4 1/2 hours. My device isn't the easiest job, I'm sure, but the extreme lack of communication and disorganization, and even being unable to locate the device the first time we went to pick it up, leaves me with zero confidence in them. --- Update: I read Mohamed's response. We were first told it was a capacitor on the power board. Then later told it was the motherboard. Unfortunately, it was always very thin info and more weeks of waiting with no updates. This message from Mohamed was about the most info I've gotten. read more

I was in the store about 3 minutes while a customer's transaction was completed. The owner immediately gave me his whole attention, diagnosed my problem with my camera, resolved the issue, sold me a $15 device I can use in the future & with a cheery smile sent me on my way. The whole experience took less than 10 minutes! I can't remember ever being treated better in a store. I highly recommend this business! read more

I would highly recommend coming here for any of you electronic needs. I was in the process of moving and my phone cracked and couldn't use my screen without getting glass in my fingers. Mohammad was very welcoming as soon as we walked in. They were kind and very helpful. Replacement was a good price, took about 8 minutes which is great! Most places take about an hour or more. They threw in a free screen protector and the repair has a life time warranty. Again I would recommend these guys! read more

Fix My Gadget - Before - Mobile Phone Repair Near Me - Grass Valley, California

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Warning: Deceptive and Unethical Repair Shop I brought my laptop here for a simple battery replacement, but it turned into a nightmare. The owner, Mohammad, uses fake friendliness--offering water, food, and "deals"--to gain trust, only to scam you later. Without my consent, the owner, Mohammad, supposedly replaced the keyboard along with the battery, even though he originally claimed the battery was the only issue. He charged me for the unauthorized keyboard replacement, and when I took the laptop home, it still didn't work. Worse, he deleted all my important files--years of music projects--despite me telling him I had no backup. When I asked for a refund, he refused and instead tried to sell me another laptop, pretending it was a favor. He even snatched my laptop without permission, hid it, and kept pressuring me to pay more. I later learned this is a pattern--he damages expensive devices, gives customers low-quality replacements, and resells their original machines for profit. Don't be fooled by his charm. If you value your time, money, and data, stay far away from this shop. The business operates with manipulative, unethical practices, and when confronted, the owner avoids responsibility and calls the police, making you out to be the problem. read more

Very helpful and honest business. They turned am unfortunate incident into a pleasant experience. Highly recommend

Wow Such care , patience, support provided by the whole team. Muhammad the owner was soooo honest and caring , he provided all information on options for new phone or computer that would support my lifestyle best. They also recycled all my old machines, cleared the information for me and gave amazing replacement deals read more

I'm not sure what's going on but the last couple times have been horrible. Rhe lack of communication and getting things back to have them break again in a couple days. They use to be good but now the service has been terrible. read more

This place is great , I had a broken screen on my work iPad. Fix my gadget was able to save the day for me and my customers with their fast service . They were great . I highly recommended them for all of your electronic needs . I'm read more

Unfortunately I had previously given FixMyGadget 5 stars, but my original repair broke the first day I got it back. Bad battery and face id sensor were identified as the problem originally, but turns out the display sensors were also bad and required a new display. This is of course fine and I totally understood the need for another repair as Mohammed explained it to me. What irked me somewhat is I was quoted an additional ~$120-150 for this repair, as Mohammed had promised me there would be no labor cost due to the mix up first time around. I had already paid $170 for a new battery as we thought that was the problem the first time. But when I came into pay after a week or so of back and forth I was charged $290 for the new display, double what I was originally quoted. I would have even been fine with this (mistakes happen!), but the display that was installed is a refurbished, 60Hz only low-brightness unit when the OEM part is 120Hz and much brighter. So I was given a substandard part for substantially more than quoted originally, and more than $400 repair in total. Of course both Mohammed and Sarah were very professional and both are very knowledgeable and capable. It was just disappointing to pay so much and to have a long mix-up saga trying to fix this phone. If there is one piece of constructive criticism I would give, FixMyGadget could do better organizing and prioritizing their repairs. They seem to be very popular and as such are understaffed and perpetually overwhelmed. Overall though, I would still recommend them, just be aware you may have some problems if you do not really nail down details about exactly what they will be doing and how much it will cost. read more

Following a series of misfortunate events that were outside of the control of any human being that left my guitar amplifier damaged, Muhammad immediately went online and ordered me a brand new guitar amplifier to replace mine, which was more than I expected or have ever seen any business owner do for a customer. Previously I gave this business one star because I was disappointed at what happened to my machine and I hadn't waited to talk to Muhammad first. I would love to delete that review but I don't know how to get back to it so this is my re-​do review. And I must say that before my guitar amplifier became victim to an act of God, I never had any problems or complaints with /against me Muhammad fix my Gadget collectively. Thank you 6 for taking what could have been a lemon situation and turning it into lemonade. Please disregard my previous review as it was written in haste and out of frustration. Thanks and God bless! read more

Fix My Gadget - Mobile Phone Repair Near Me - Grass Valley, California

Mr. M and Lisa helped me fix my gadget!! A ground wire detached from a PCB and Mr. M was able to soldered It back on in minutes! Thank you very much! Recommended! read more

Fix My Gadget - Phone - Mobile Phone Repair Near Me - Grass Valley, California

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I would give a 100 star rating to Mohammed!!! Long story short, he was so kind to me after I was scammed; he checked all my devices for free. I couldn't afford to upgrade my computer then, but have since returned, to the successful upgrade of my computer! He is knowledgeable, fair, helpful and so so kind. His business is a gem; I highly recommend him. read more

These guys are all about customer service. They do a great job, charge fairly and are kind humans on top of it all. Highly recommend!

GOOD VIBES ONLY! The gentleman that owns this place is one of the nicest people you will ever meet! Amazing prices! I would go here for anything cell phone related, repairs, screen, protectors, blue glass liquid guard, phone cases, computers, he's got it all! Did I mention great prices? read more

Mohammed and crew are amazing, very kind and polite. They definitely know how to fix your gadgets!!

It is rare to experience true customer service in these times! Mohammed and his team are wonderful and will definitely fix your phone or device. My iPhone had water damage, and they still fixed it in under one hour. Best of all, they treat everyone who comes in like they are the most wonderful, amazing people (like everyone should be treated). I will definitely be back, hopefully not "soon" because I don't want broken devices! But if it happens, just go to "Fix My Gadget" which says it all. Thank you so much for everything! read more

I came in with an iPhone that had stopped working. Just a few minutes later, walked out with a phone that worked, at no charge. I looked around their shop, as it was the first time I'd been in. I wound up getting an iPhone holder for the car. One of the store folks offered to come out to my car to help me figure out the best place to affix the phone holder. So - competent, very customer-focused. So glad to have them as a (new) local business! read more

Top Level service and friendlyness from start to finish!! My Pixel phone needed a new charging port. Mohammed told me up front what the cost would be and the repair was done in under an hour. He even ended up giving me a free charging cord *and* charged me less than he originally quoted. I cannot recommend this place enough! : ) read more