Title: A Cautionary Tale: My Disturbing Experience with We Fix Your Gadgets and Owner Mohammed** **Introduction** In a world where reliable gadget repair services are crucial, my experience with "We Fix Your Gadgets," run by owner Mohammed, serves as a serious warning. Behind the facade of charm and seemingly heartfelt affection lies a troubling pattern of deception, inconsistency, and unprofessional behavior that should not be overlooked. **Initial Impressions and Price Discrepancies** My journey began in search of an iPhone screen repair, and I was unaware of the red flags that awaited me. After a brief phone call, Mohammed quoted me $69 for the repair. However, upon arriving just 15 minutes later, the price unexpectedly surged to $175. My need for communication forced me to accept this inflated charge, planting the seeds of distrust in this business. **Recurring Untrustworthiness** Subsequent visits only compounded my concerns. When I returned with an iPad, I noticed a disturbing pattern in Mohammed's business approach. He eagerly discussed the purchase of various gadgets, regardless of their origin, which felt suspicious. It was during one encounter that I sought to trade my desktop computer, valued at $800-$900, for a printer I desperately needed. Mohammed assured me it was the "newest on the market." After discovering that the printer was, in fact, a model from 2007, my frustrations peaked. Upon returning the printer to Mohammed, I was met with hostility. I waited approximately 45 minutes before he would acknowledge me, despite the printer being right in front of me. When I explained I wanted to return it, Mohammed became defensive, stating that no returns were allowed for trades and citing a new rule--yet there were no notices informing customers of such a policy. **Fluctuating Prices and Hostility** As if this weren't enough, I had previously inquired about cleaning my laptop and received three different prices, ranging from $65, then up to $150, and finally landing at $90 during my latest interaction. When I questioned these discrepancies, he lost his temper, telling me to leave and declaring he didn't want to see me again. This hostility was shocking and unprofessional. **Observing Mohammed's True Colors** During my time waiting in the store, I observed how Mohammed's volatility affected other customers, including a man trying to retrieve his phone after a repair. Quoted $100, the man struggled to come up with the cash, which visibly upset Mohammed. Feeling sympathy for the man, I offered $60--my last bit of cash--in the hopes of diffusing the tension. Mohammed accepted the money but continued speaking to the customer with visible frustration. Moreover, I noted the ever-rotating staff; each visit revealed different employees, which contributed to an unstable atmosphere. Mohammed's professed affection--"I love you" and "God bless you"--seemed increasingly hollow and contrived as his true character revealed itself. **Final Thoughts: Proceed with Extreme Caution** My experiences with Mohammed at We Fix Your Gadgets have unveiled a deeply concerning pattern of dishonesty, inconsistency, and volatility. While he may project an image of goodwill, the reality is far removed from this facade. Customers should approach with caution, scrutinizing both pricing and service quality. Based on these profound experiences, I strongly advise seeking alternative options for gadget repairs, as the integrity of service is paramount. Your devices--and your peace of mind--are undoubtedly better served elsewhere. Danny Luna read more

Following a series of misfortunate events that were outside of the control of any human being that left my guitar amplifier damaged, Muhammad immediately went online and ordered me a brand new guitar amplifier to replace mine, which was more than I expected or have ever seen any business owner do for a customer. Previously I gave this business one star because I was disappointed at what happened to my machine and I hadn't waited to talk to Muhammad first. I would love to delete that review but I don't know how to get back to it so this is my re-​do review. And I must say that before my guitar amplifier became victim to an act of God, I never had any problems or complaints with /against me Muhammad fix my Gadget collectively. Thank you 6 for taking what could have been a lemon situation and turning it into lemonade. Please disregard my previous review as it was written in haste and out of frustration. Thanks and God bless! read more

I heard from friends and read a lot of good things about Fix My Gadget.So I was excited to go and experience excellent customer service and treatment as a shopper. I was not disappointed and I find it very telling that He has ONLY five star reviews on Yelp! I have extensively researched numerous companies that I was going to do business with. I've been shocked by all the obvious fake reviews that some of these companies post. Notably, they all have very MANY bad 1-2 star reviews and are trying to counter all the truth being told. by customers Then owners are not smart and they only respond to thank the glowing reviews... WATCH OUT!! Do your Yelp! review research of ANY you are going to visit. At Fix My Gadget I entered and was warmly greeted. Mohammed, gave me a fair price to fix my screen and quickly fixed it while I waited. Fast, fair, friendly service what more could you ask for from a local business? read more

The owner here really cares about his business and his customers. It's been some time since I've been treated so well. Very personable and competent. Price was fairly average maybe a little below the other guy Ive been to. Ive only had two phones repaired before - so I don't really know what's pat for the course. Ur out of the two I've been to - this store is miles ahead! He had my phone repaired and working smoothly again in no time at all. This was such a breath of fresh air after my previous repair in a store in auburn, the guy broke my home button when he repaired my screen. When I called him on it, he said I was lying and threw me out of his store. I would recommend this store to anyone who deserves a call phone. read more

I ran a very successful desktop publishing, graphic design and multi-media productions management firm in San Francisco for almost 40 years -- which makes me an "oldster" ... and proud of it! Muhammed and his wife, at Fix My Gadget -- OMGoodness!! -- what a find in this Grass Valley/NVCity area. He's a real mechanical and electronics sub-genius aficionado. He's of the "Tinker, Tailor, Solder, Spy" with a real twinkle in his eye because he loves this stuff, and knows it through and thoroughly. It's a sport and a pass-time for this electronics master-of-repairs. I'm a FAN! I highly recommend. Reasonably priced and, in person, his energy is infectious. xoxo, Vicki read more

check it out...In THIS particular Industry/Niche whatever, Theres NO WAY to Possibly make EVERYONE happy! The majority of "Low Lifes" who Thrive on Making OTHERS Down or Miserable is Very prevalent in the "FIX" not "BÜY NEW" demographic of fools. Mohamed is ONE IN A MILLION! The man is UBER INTELLIGENT beyond most of us, His Hearts of Gold and He(Along with his Entire staff) Will go Above and Beyond for his People...US! Dont base an Opinion or Be Hesitant simply from a few "Po-Dunk" Reviews from those that EXPECT A Flip Fone to Mine BTC. Mohamed Iš A Trustworthy Man and I APPROVE this Meassage... read more

Mohamed was my hero today. I dropped my iPhone 6S one too many times and shattered the screen so badly only half of it worked. I got a new phone from Verizon but two Verizon stores were unable to transfer my data. I googled cell phone repairs and found Fix My Gadget. Mohamed without hesitation said he could help. He and Lisa retrieved my data to the new phone and then offered to buy my shattered iPhone. I am so relieved to have my data recovered. If you want a honest value with a great outcome, go to Fix My Gadget! read more

I wish i could give 10 stars. Incredibly kind people and fast service. Walked in with a broken screen on my phone and left with a new one in less than 20 minutes. I would definitely recommend this shop to anyone needing electronic repair. I wish i could give 10 stars. Incredibly kind people and fast service. Walked in with a broken screen on my phone and left with a new one in less than 20 minutes. I would definitely recommend this shop to anyone needing electronic repair. read more

After hearing and seeing a lot of positive reviews, I brought my phone to Fix My Gadget for a broken screen. Immediately, the clerk alerted me that my Battery was swollen and in danger of exploding!!! He easily convinced me that the cost of the screen replacement and new battery in my 3 year old phone wasn not worth it. I'd seen MANY authentic, really good reviews and took him at his word. I will definitely be using his business for all my repair needs!! read more

I brought my older iphone 8 in to be repaired and was given a loaner sim card, after the phone was fixed and it was noticed that my sim card wasn't working. Turns out the whole phone was bad and I was able to get a used phone and they deducted the cost of the repairs for my old phone and applied that to the cost of the new phone. Amazing customer service from everyone at the shop. I'll be a repeat customer in the future. read more

Fix My Gadget in Grass Valley, CA is an absolute gem for personal electronics! Mohammed's customer service is stellar, going above and beyond to ensure complete satisfaction. His expertise and attentiveness are simply remarkable. Entrust your gadgets to him and his staff and prepare to be dazzled by their exceptional care and knowledge. Again, thanks to Mohammed for his outstanding commitment to customer delight. read more

This shop can indeed fix just about anything! I cannot say enough good things about the owner Mohammed. He is friendly, kind, professional and so talented. Not only can he fix almost anything you bring to him, he will also recycle electronic equipment. If I have just about anything that is not working and I can load it into my car, Fix My Gadget is the first place I go! Mohammed is THE BEST! read more

We brought an iPhone in because it wouldn't take a charge so we could transfer the data to a new phone. Not only did he fix the old phone but he did the data transfer to the new phone! Wonderful people there. Very polite. He meets everyone as if you are already friends!! Goes well out of his way to make you feel like you belong!! read more

I brought in something that was not working at home, but was working when I brought it into the shop! Alittle embarrassing actually. They checked my item right away, were patient and did not charge for their time. I have something else, that is definitely broken(!), and will definitely return to their shop to have it fixed! read more

Excellent customer service, beyond expectations. Mohamed and his staff were delightful and the store has a surprisingly large supply of household items at low prices. I bought a weed blower that I have been looking at online for a great price. I highly recommend this store for phone repairs as well as accessories. read more

Straight up the most helpful honest person I have ever met in my life , the man is god driven with a beautiful heart if it has to do with electronics I would drive across the country for his expertise and no I dont work for him but comparing to every one else he saved me over $500 on phone repair and service read more

I usually don't write reviews BUT I had an A++++ experience at this store! My son needed his iPhone screen replaced and service was excellent which seems hard to get these days! we were in and out! I will definitely spread the word and definitely recommend this place to anyone! Check it out for yourself! :) read more

We came in to fix my partner's phone screen. They provided fast and high quality service, offered to reduce the price afterwards due to a misunderstanding regarding the severity of the screen's damage, and gave us a gift certificate for the coffee shop next door as we left. It's a nice space. read more

I had very intermittent problems on my MacBook laptop. They made quite an effort to find and resolve the problem, and then hardly charged me anything. They are obviously looking for happy customers and plan to stay around for a long time. It is great to have this service in town! read more