Over the years I've always use this O'Reilly and I truly don't think I've ever had a bad experience…read moreno one has ever made me feel silly for my car questions. I wanted to take the time to write this review because yet again another great experience on Sunday was a nice gentleman who helped me return a part and pointed me to the right direction on new windshield wipers and installed them!

I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The…read morebattery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service.

They have actually been very solid in getting the work done on my vehicle, and have continued to…read morehelp me to get what I need fixed! There have been a couple of mistakes that have occurred, but every time they have listened to me well, and Marco, my sales rep, has very good communication and understands fully my concerns are when I bring them up to him. He has always done the right thing to fix any of the problems of my vehicle, or fix any mistakes that may have been made, and I appreciate him being a stable terminal (point of communication) for me. Basically, when you go to Auburn Auto Drs., you will get a business willing to communicate, listen, and do the right thing - and this is very important, is worth more than GOLD. I recommend them as a solid business that is going to be around for a long time, and will not let you down!

Spouse had his car serviced here. Great customer service, we loved the detailed report they…read moreprovided after the inspection. We will be coming back! Oh and we love the cookies:)

Thank you so much Brayden for being patient and doing the leg work to get down to the bottom of…read morereturning a part that didn't work for me 100% recommend Palm Ave., Napa!

Tried calling to ask if they carried a part I needed and the attendant wouldn't answer my question…read moreand he was rude to me the entire time, his phone etiquette sucks and he should be fired. He refused to tell me his name and hung up, I was very polite so I don't know what his problem was. Obviously this store doesn't want my business so I'll be shopping elsewhere

You want quality parts at an affordable price this is the place. They also professionaly install…read moreeverything they sell.

Thank you Daniel for taking care of my order. You were zero…read morepercent at fault for my error and 100% deserving of gratitude for fixing the issue. Sincerely thank you for making everything go smoothly.

Ernie and Misty were both a big help. I called the store…read morelast night close to closing looking for a tow relay switch. Even though the store was soon closing, Ernie took the time to locate the part and made sure it would be in the store by the morning. He was right on the spot! This morning I went in and Misty greeted me right away, she helped me with trouble shooting my old one. She was most helpful and friendly! Thank you Ernie and Misty, you're great! Gene

Most all employees at Colfax Napa have work on cars. The…read morecitidiots are the ones that complain because their to dam stupid to get their cars to prepared for this area to reno. Small town not going to have alot of surplus. Get smart and prepare your vehicle in your home town before trying to climb this hill to Reno. I've lived in Colfax my entire life. An I have common sense unlike the people who come thru our town. I've never overheat in summer an I've never ever been stuck in the snow. I'm over 50. An I drive a rear wheel drive pickup. I've never lost control either. That comment I for the dumb assholes that come up here thinkin g they have 4wd. Yes that would work. But you have fucking city tires on them. Comon sence an use your fucking head if you come this way. An don't talk bad about someone that's smarter than you. Citidiots!!! That's for u.

Omg the sweetest service. Pulled over to get chains and they trusted me to come back to pay. THANK…read moreYOU for being the type of blessings we need sometimes.

Owner was super helpful. My husband and I are leaving the state and forgot to get chains for our…read moretires and he was super kind and helpful. Very reasonable prices as well. He was also very friendly. Super efficient. Got us back on the road.

Friendly, informative a d helpful. Gave us advice for a unique situation we were in and able to…read moreoffer us alternatives.

I would highly recommend Above Auburn Automotive. Grant was professional, knowledgeable, and an…read moreexpert mechanic. He replaced my brakes (front and back) and replaced my water pump. My brakes feel like they did when I drove my truck off the lot 13 years ago, and the water pump is working perfect. He performed all the work in my driveway and when he left there was no sign of the work that had been done. The best part was that he came to my home and the price was no more (actually less) than it would have been if I had taken it to a shop. Super trust worthy stand up guy. I will definitely call on him again next time I need work done on one of my cars. Thanks Grant!

I came in here with my family and immediately I was greeted by Christian D! He was extremely…read morefriendly and had a smile on his face which is refreshing to see when you don't see that much anymore in customer service! He delivered the most exceptional service to us and went above and beyond by checking on us to help find a specific oil that was on the floor. He went the extra mile to ensure the parts were perfect for us, since we were doing work on the road! His professionalism and friendliness made our experience here so valuable! I would highly recommend coming here and bringing your business and maybe if you're lucky enough you'll run into Christian D! He definitely deserves a raise for his exceptional efforts!

Everyone at Autozone here is very knowledgeable, helpful, and friendly. Shout out to Amber! She is…read moreso helpful and nice! Won't go anywhere else for now on. Highly recommend this place!

I was in this store today. Great service, fast and polite. Well done! Keep making me happy!read more

Always super helpful. Thanks for helping to replace my battery that was under warranty on 11/19/25…read more So relieved it wasn't something expensive to fix.

Quick trip inside and received exactly what I needed with the help of the man behind the counter.read more

Excellent friendly service, I purchased a set of wiper blades for my wife's GLC and Terry noticed…read moremy bandaged hand and took the time to install the blades on the car for me. I Highly recommend this store.