I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The…read morebattery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service.

Very poor customer service. They clearly don't care about…read moretheir customers. It's happened multiple times, one person at the register and no urgency and about six working in the back. No one's moving as if they're really that busy back there. They just rather be in the back than helping a customer in the front. Another customer that was waiting said he had the same experience other times and that this is his last time to the store. I'm done as well.

It was great Marco is top notch I was having issues with…read morenot starting So they put a new battery in it Really nice knowledge and patient With there customers.

Replies were very quick and they provided price and scheduling. Very nice tool! It helps knowing…read morewhere to go and how much it will cost. I wasn't even aware these places existed until I used this and it provided me with lots of options. Thank you.

Good service in obtaining my Toyota's bi-annual smog certificate. Very pleasant employees that…read moreefficiently served several customers during my visit. Very fair pricing. Ideal location where you can do some shopping while you wait if you so desire. Plenty of good reading material to enjoy while you wait, too. In addition to being a Star Smog Station, they have the expertise to do repairs to get your vehicles smog system in compliance to pass the necessary tests. It's nice to be able to have a locally owned business that can provide good service at fair prices.

We take all our vehicles to sierra smog, the owner Steve is a solid guy and has helped adjust carb…read moreon my old truck to pass smog and also did my motorhome. He gets 5 stars from me! *****

Tried calling to ask if they carried a part I needed and the attendant wouldn't answer my question…read moreand he was rude to me the entire time, his phone etiquette sucks and he should be fired. He refused to tell me his name and hung up, I was very polite so I don't know what his problem was. Obviously this store doesn't want my business so I'll be shopping elsewhere

Had a chain advisory going through the mountains, so we stopped in here to ask some questions about…read morechains for our rental. The gentleman at the front with glasses and beard was hands down THE most condescending and rude associate I've ever spoken to. We went to O'Reilly down the street and explained the situation and they were extremely kind to us and also explained that they receive customers due to this poor service. Save yourself some time and go to O'Reilly a block up instead.

We have taken our RAV4 in for service twice in the past year. The first time we waited until late…read moreafternoon to receive an update on the service status. We finally had to call only to discover that nothing had been done to the vehicle. The paper work had gotten lost and that work could not begin until the following day. We had to go retrieve the vehicle after hours and scheduled the service with a different vendor on a later date. A complete fumble by Auburn Toyota and waste of time for us. That was the better outcome compared to the second service experience. The RAV4 has a design flaw that causes the rear lift gate to stick and not open. This is well documented and there are active class action lawsuits in process. We asked the general manager of the service department to fix this and he offered to split the cost. My wife agreed to this. We took it in for the service and the issue was fixed, but the windshield had a large crack that was not there when we brought the vehicle in for service. We showed the service rep the crack immediately. The gm was gone for the day and then was unresponsive so we went in to find out how they were going to handle this damage and they claimed that it was not their fault. Never ever trust the Auburn Toyota service department respect your time or to behave honorably.

I had my truck in for regular service. This was my third or fourth visit. Donna Bender was my…read moreservice Advisor. She was excellent. She visited me once with an update and when I would be ready to go. The entire staff and experience was great. There was a positive vibe there. I visited the parts counter and they were also excellent. I was in and out in less than an hour. The entire service area was very nice. I have been to several dealers in the last few years and this one is a keeper. I intend on having all my vehicle service needs taken care of by Auburn Toyota. I would highly recommend Donna Bender to anyone.

Service is always great - value great- Always take care of us. Thank you for job well done.read more

The tires came in quickly and Phil was able to get me scheduled in a timely manner. and the tires…read morewere affordable- and put on quick!

I did a lot of research before deciding on a place to have my car tuned. I'd heard a lot about…read moreTravis at Snail Performance and knowing he was a Cobb certified pro tuner who essentially specializes in Subaru's I knew I'd made the right choice. I made the two hour drive from the east bay to get to him and it was totally worth the drive. Travis works out of M45, a Subaru mechanic shop operated by Troy. The shop is full of Subaru's and every item you could imagine to fix and mod them. Travis was sure to help explain the process of the tune and asked me what my goals were. After explaining to him I wanted a nice linear power band with good power, he went to work. I got to sit in on the tune and see him work his magic. The car came out with 296/335 on 91 ACN. What's really impressive was the average power over a stock car. Average came out to 240/273 about 50-60 more HP/TQ average over stock. If you are looking to get your Subaru tuned you have to make the trip to see him. Great work.

Took my WRX up here in April. Was my first time getting a car protuned and Travis did not…read moredisappoint. Running a cobb sf redline intake, Cobb lf bpv, Cobb turbo inlet, awe Touring catback, and iag v2 street aos. Car runs strong!

The whole purchasing a car from this family is perfect. No pressure. Nothing the family works with…read moreyou. I would recommend this place to anyone that wants to go in and purchase a car and walk out without a headache, I love this family. They have treated me so kind.

Used vehicle dealership in Auburn California. Very responsive to my inquiries concerning a few…read morevehicles. Low pressure and full disclosure of any issues with the vehicle condition. Thank you Dara, for a good car buying experience.

This review is strictly based on customer service, because I have not had any work done on my car…read morehere (yet), but I was very impressed with the experience I had when I called to ask about my options for the trouble I'm having with my car. The person I spoke with provided a lot of very valuable information, including recommendations for transmission shops in the area based on my situation. I don't experience that level of honesty and transparency often, especially from auto repair shops, so I think it's important to acknowledge it. I will definitely bring my car here in the future and recommend them to others!!

My daily driver is a 2010 RX 350 with 195,000 miles. Bought…read moreit as a 1 owner vehicle in 2020 Has been highly reliable The Lexus dealer gave me a list of repairs and since they did an outstanding job on my SC430, I made an appointment with Logan. They did in my opinion a thorough check up and without pressuring me, shared what's going on. They went over the top to change out the front passenger axle as it was really stuck in the transfer case Because they are people of integrity instead of a $4000 bill, they got it done for about $800! This shop is the real deal! Thank you Logan and Staci and your technicians for your perseverance in this repair. Steve