I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The…read morebattery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service.

Very poor customer service. They clearly don't care about…read moretheir customers. It's happened multiple times, one person at the register and no urgency and about six working in the back. No one's moving as if they're really that busy back there. They just rather be in the back than helping a customer in the front. Another customer that was waiting said he had the same experience other times and that this is his last time to the store. I'm done as well.

They have actually been very solid in getting the work done on my vehicle, and have continued to…read morehelp me to get what I need fixed! There have been a couple of mistakes that have occurred, but every time they have listened to me well, and Marco, my sales rep, has very good communication and understands fully my concerns are when I bring them up to him. He has always done the right thing to fix any of the problems of my vehicle, or fix any mistakes that may have been made, and I appreciate him being a stable terminal (point of communication) for me. Basically, when you go to Auburn Auto Drs., you will get a business willing to communicate, listen, and do the right thing - and this is very important, is worth more than GOLD. I recommend them as a solid business that is going to be around for a long time, and will not let you down!

I usually do not brag about mechanics To be honest , but these guys just went above and beyond…read more Marco was very transparent and shared with me every step of the way what they were doing with my truck with pictures, too. Did not try to upsell me on anything I didn't need. Really, really great experience.

Tried calling to ask if they carried a part I needed and the attendant wouldn't answer my question…read moreand he was rude to me the entire time, his phone etiquette sucks and he should be fired. He refused to tell me his name and hung up, I was very polite so I don't know what his problem was. Obviously this store doesn't want my business so I'll be shopping elsewhere

Had a chain advisory going through the mountains, so we stopped in here to ask some questions about…read morechains for our rental. The gentleman at the front with glasses and beard was hands down THE most condescending and rude associate I've ever spoken to. We went to O'Reilly down the street and explained the situation and they were extremely kind to us and also explained that they receive customers due to this poor service. Save yourself some time and go to O'Reilly a block up instead.

You want quality parts at an affordable price this is the place. They also professionaly install…read moreeverything they sell.

Thank you Daniel for taking care of my order. You were zero…read morepercent at fault for my error and 100% deserving of gratitude for fixing the issue. Sincerely thank you for making everything go smoothly.

Most all employees at Colfax Napa have work on cars. The…read morecitidiots are the ones that complain because their to dam stupid to get their cars to prepared for this area to reno. Small town not going to have alot of surplus. Get smart and prepare your vehicle in your home town before trying to climb this hill to Reno. I've lived in Colfax my entire life. An I have common sense unlike the people who come thru our town. I've never overheat in summer an I've never ever been stuck in the snow. I'm over 50. An I drive a rear wheel drive pickup. I've never lost control either. That comment I for the dumb assholes that come up here thinkin g they have 4wd. Yes that would work. But you have fucking city tires on them. Comon sence an use your fucking head if you come this way. An don't talk bad about someone that's smarter than you. Citidiots!!! That's for u.

Huge thanks and shoutout to, Zane! He was incredibly knowledgeable and helpful. We had an issue…read morewith our hitch. Not only did he help us with picking a new one but helped with the insulation on our truck and helped hitch our boat again! What a blessing he is!

Omg the sweetest service. Pulled over to get chains and they trusted me to come back to pay. THANK…read moreYOU for being the type of blessings we need sometimes.

Owner was super helpful. My husband and I are leaving the state and forgot to get chains for our…read moretires and he was super kind and helpful. Very reasonable prices as well. He was also very friendly. Super efficient. Got us back on the road.

I was referred to Grant through a friend as I was looking to buy a truck on private party. He was…read moreresponsive, flexible with scheduling and arrived on time. His knowledge was vast and inspection very thorough. He saved me buying a truck that could have been a lot of headaches. Highly recommend!

Excellent service. I needed a pre-inspection before buying a van. I got a quote very quickly and…read moreGrant came out to look at van within a few hours. He sent me photos and explained what he saw and what it would cost for repairs. Price was very reasonable for thorough inspection. I would definitely use them again and absolutely recommend them. Very professional

Always super helpful. Thanks for helping to replace my battery that was under warranty on 11/19/25…read more So relieved it wasn't something expensive to fix.

Bought windshield wipers and needed help installing them. There was only one guy working and he was…read morekind of busy. So I had to go somewhere else to get help! Very frustrating and poor customer service!