Over the years we have purchased several new cars from dealers throughout the Sacramento region …read more.. none that I can remember as good experiences UNTIL we were directed to Auburn Toyota in 2012. We felt immediate trust in the representative (Lee) who "wrestled" our car from another dealer and finalized the purchase with no dealer markup as seen from others in the region. Today, 13+ years later we had an experience that exceeded our expectations once again. Our representative, Rocky Robinson, spent four months with us searching for the vehicle we finally decided upon. He was relentless in searching for the Highlander model, type and specific colors both exterior and interior. We were very specific about options and Rocky was able to grab a factory build and slap a preference on it. Two months later it arrived and Rocky finalized the purchase with the same professionalism and dedication to our interests that we had in 2012 ... again with no dealer markup. We were not going to settle on an alternative and Rocky persisted in meeting our requirements. He kept us well informed throughout the process. We also appreciated the professionalism of Finance Manager Chris Carew. He breezed through the paperwork needing our attention yet was welcoming to our interjection with questions about various items like vehicle security, maintenance, warranties, and eventual payment.

Had an excellent buying experience at Auburn Toyota with Taylor April 20th. Looked all over the…read moreSacramento, Placer, and Bay Area for a Sienna Van in stock with factory installed inverter. . Auburn Toyota was the only dealer with not only one in stock, but one without Mark Ups or unnecessary ad-ons included in the Price. Most dealers didn't have one in stock; and the ones that did, wanted $5k markups or $5k in add ons, I got included at no charge at Auburn Toyota. Definitely worth the drive, especially since I came from Pacifica, just south of San Francisco. Will definitely be a repeat buyer here and recommend giving them a look before going local. They got me lower payments and int% after me

Just went in to ask some mechanical questions about my Jeep. Nick from the service department was…read moreextremely helpful with a niche problem I've been having. He took time to really talk to me about different options while going into detail that was easy for me to follow. His knowledge is critical but his personality was patient enough to be willing to help someone like me who has a limited understanding. You've got an invaluable employee on your team here.

They got me in for an oil/fuel filter change right off the bat. Staff was friendly and polite. In…read moreand out with no problems.

I absolutely love my new 2026 Outback I just bought at Gold Rush Subaru in Auburn just two weeks…read moreago. It was such a positive experience for me and the crew at Gold Rush Subaru did such an amazing job to make me feel comfortable while I was there. They answered all my questions and made sure I understood everything. It was the easiest car purchase I've ever had and I kind of felt like I was getting the VIP treatment during my entire visit. I made an appointment with Mike Carlson but I wasn't even sure I was going to buy an SUV that day. Mike did a really wonderful job from the moment I got there until I drove away at the end of the day in my new Outback. The whole process was relatively easy, from the test drive at the beginning to the financing option at the end. I didn't know a whole lot about Subarus when I got there, but I left feeling very comfortable with my purchase and new understanding of the Outback. Still a lot to learn with my new car, but I totally recommend Gold Rush Subaru in Auburn!

I brought my 2015 Subaru Crosstrek to Gold Rush Subaru for a diagnostic and was only informed of…read moreone issue. Because I still had concerns, I sought a second opinion from another shop (M45), where an additional issue was identified that was not caught during the original inspection. When I brought this information back to Gold Rush, the response felt more like backpedaling than accountability, followed by an offer to re-inspect the vehicle. Under normal circumstances that may be reasonable, but when you're dealing with transmission concerns and potential drivability/safety issues, it's frustrating to feel like you're back at square one after already paying for diagnostics. I understand diagnostics aren't always perfect, but confidence in the inspection process matters, especially when customers are making major repair decisions based on that information. I left feeling disappointed and questioning the value of the service I paid for. I'm hopeful management reviews situations like this and focuses on customer confidence and accountability.

I've been on the hunt for a civic hybrid for a minute. I contacted Auburn Honda and the GSM Trae…read morewas able to get me exactly what I wanted. Within a week he had the car ready sitting on their lot. He and his sales team gave me a no BS deal. I drove 80 miles from home to see Trae because I couldn't get exactly what I wanted at local stores. T in the finance office got me a great rate and had me in and out of her office in 30 minutes. Talk about efficiency! Auburn gets a 10/10 in my book and is worth the drive . Thank you Trae and team!

Great dealership. Amazing sales and amazing mechanics!…read more If you are looking to purchase a vehicle please ask for Barry! He will always take care of your needs and make sure you are taken care of!

Review written by my husband, and I endorse every word…read more "I purchased a used 2013 Chevy Tahoe SSV (special service vehicle) this July. I have to say that this was one of the easiest vehicle purchases I've ever made. Jim, our sales person was knowledgeable and honest about every aspect on the vehicle and financing. He assured me that EMC Motors would stand behind the purchase if anything went wrong with the truck. They TOTALLY lived up to their reputation to stand behind purchases, as I had 2 issues crop up after I took possession. One issue was a bad brake pedal sensor and easily fixed, the second issue was a front wheel bearing that again they fixed the next day after diagnosing the problem. Jason , their mechanic diagnosed it quickly and did quick work to repair it. Jason also advised me what EMC does to verify the mechanical condition of all their vehicles. Everything he said they had done was verified by my own inspection. I know this is a used vehicle and it would come with unforeseen problems, however Jim and EMC have assured me that they will stand behind the truck and 'make things right' . That's what they did! I couldn't be happier."

Very communicative and personable experience. Jimmy made the entire process easy. A rare find when…read moreit comes to car dealers. Definitely give them a call if you're in the market for a used truck!

I went in to the shop today to ask about getting a lift kit installed and some wheels with tires…read more I walked in and the sales guy completely ignored me, didn't ask me if i needed help. At the time he was talking to another customer, but he made no attempt to let me know he would come help me despite me staring him a couple times for the 10 minutes I was there. Seems like customer service is not their thing, so felt like leaving was the right thing to do.

Started off with a phone call with Rick and ended up with a lifted truck! Rick made the process so…read moreeasy that it was weird! You can't beat that in today's world! Did my research and they were the best shop to work on my truck. Highly recommend Norcal Motor Co. They did not fall short of my expectations.

Rude patronizing owner. Their lead mechanic insisted that it was just the road that was making my…read moresteering off, turned out to be the alignment like I was saying all along. Go to a different shop.

DO NOT PURCHASE FROM THIS DEALERSHIP!!!!!! 74 days after my…read morepurchase of a 2018 Chevy Sonic with 63k miles my engine overheat and my car is nothing but a money pit. I purchased the recommended extended warranty and the work is not covered. The dealership said there is nothing they can do. After inspection there was stop leak found on my cooling reservoir. They are CROOKS. Youve been warned

Quoted me 4000 to do a clutch, but offered me a 20% off coupon, taking it down to "only" 3200…read more I understand clutch jobs aren't cheap but come on now.

Super good experience for me. I had never bought a car from a dealership and the Salesman Ian…read moreGrimes made it an Easy day, I was stressed out just committing to spending the money for a nice vehicle, but they have really affordable cars there and a lot of Cool Subarus. The Mechanic there is very knowledgeable too, I had a small issue on my outback and their 90 day fix it policy is awesome. Thanks Ian Matthew Fowler

The experience was good and they worked with my credit score. The bad is we've been having issues…read morewith the vehicle after 7 mths. of having the car. The sensors keep going off. I had my mechanic check-out all the codes for the most part it checked out good. He did say the sensor probably should be replaced. Also one of the daytime driver lights quit working after a couple months still needs to be replaced. It would be nice if Cypress Auto offered to replace it for us. It's a 2011 Acura MDX.

We recently purchased a 3/4 ton crew cab long bed truck for our farm. Annie and Aaron were great to…read morework with and were so accommodating with our crazy schedule. I read some of the negative reviews, and I truly wonder if people are ignorant when it comes to buying a used vehicle. We bought a 2008 Chevy. If something goes wrong in a few months, I'm not going to blame the "shady used car lot". You want flawless or a guarantee? There are plenty of new truck dealers willing to let you plunk down $80,000 or more. Want a good older truck at a fair price? Visit Cypress. Thank you Annie and Aaron!

The whole purchasing a car from this family is perfect. No pressure. Nothing the family works with…read moreyou. I would recommend this place to anyone that wants to go in and purchase a car and walk out without a headache, I love this family. They have treated me so kind.

Used vehicle dealership in Auburn California. Very responsive to my inquiries concerning a few…read morevehicles. Low pressure and full disclosure of any issues with the vehicle condition. Thank you Dara, for a good car buying experience.