Called 3x to get appt for new tire after flat. NO answer then voice mail advising id get a call back. Never did. Very surprised at this poor service. Been going there 16 years. But no more. read more

I absolutely love my new 2026 Outback I just bought at Gold Rush Subaru in Auburn just two weeks ago. It was such a positive experience for me and the crew at Gold Rush Subaru did such an amazing job to make me feel comfortable while I was there. They answered all my questions and made sure I understood everything. It was the easiest car purchase I've ever had and I kind of felt like I was getting the VIP treatment during my entire visit. I made an appointment with Mike Carlson but I wasn't even sure I was going to buy an SUV that day. Mike did a really wonderful job from the moment I got there until I drove away at the end of the day in my new Outback. The whole process was relatively easy, from the test drive at the beginning to the financing option at the end. I didn't know a whole lot about Subarus when I got there, but I left feeling very comfortable with my purchase and new understanding of the Outback. Still a lot to learn with my new car, but I totally recommend Gold Rush Subaru in Auburn! read more

Service department is great. Easy to get an appointment. Fast service. Chris rocks! He helped us out with complicated CarMax warranty. He put in a lot of effort to get a denial of service overturned. Highly recommend their service department. read more

My experience with this location. Just moved to town and wanted to switch Subaru dealerships. I've bought two vehicles from shingle springs and have never had a bad experience there. This place quoted me around $350 for an oil change, tire rotation and a transmission fluid change. When I arrive they send me to a consultant who then says the price is $530 for everything. They said they might be able to discount it around $450 if they talk to management. Who then came out to feel me out about the situation. I told them give me the best price and I will pay it but the dirty sales tactics wasn't appreciated. They told me they wouldn't service my Subaru and to leave. Worst service experience I've ever had in my life. I work in sales and service so I know what they are doing. Beware!!! read more

This is a shout out to Jess Jasper at Gold Rush Subaru in Auburn, CA. I stopped by the lot in September and met Jess. I wanted to upgrade my 2016 Forester to a newer used model with low mileage. I told Jess exactly what I wanted and two months later she called me and said someone traded in a Forester with 20,000 miles on it and it was exactly what I wanted and more (it was a premium model). She was absolutely correct. It only took a couple of hours to trade in my vehicle and do the paperwork. Jess and the finance department made it very quick and easy. The entire process was smooth and stress-free. Afterwards, Jess sat in my vehicle and explained all the new safety features clearly and answered all my questions. She is a pleasure to work with and extremely knowledgeable and professional. I highly recommend Jess Jasper... She will go above and beyond to make your dream vehicle become a reality!! read more

My wife and I replaced our 2016 Outback after enjoying 192,000 trouble-free miles with a 2024 Outback lease return with 30,000 miles. The entire experience working with the staff, starting with our sales consultant Jessica Jasper followed by working with customer care manager Jim Sturgis, and concluding the purchase process with General Sales Manager Alex Sprock could not have been easier. At no time did we feel pressured and had all of our concerns and questions answered. BTW: we have regularly brought our 2016 to GRS for servicing and found their staff to be likewise very helpful and attentive. We highly recommend Gold Rush if you are considering buying a new vehicle. read more

I have brought my '17 Crosstrek here several times for service. I usually do oil changes myself, but, I'm getting older and don't always feel like it. They always do the job right and in an expedited manner. Subarus have their quirks and I think it's worth having Subaru trained people do the maintenance even if it costs slightly more. I bought this car in Utah, but I will likely buy my next one here. The folks here are professional and friendly. read more

Update: finally took the car out on the freeway today. It pulls severely to the right-- more than when we brought it in. We had asked for an alignment to be done and was told it was done. Lies!! Now we have to spend time and money having it done somewhere else!! I know that a lot of older folks use their service shop and I am seriously concerned if this is happening to me then how are they taking advantage of our seniors. Unbelievable. read more

The worse experience i have ever had with a dealership and their service department. Managers saying very perverse things towards young girls. Owners take no responsibility for their employees. I would not recommend gold rush, Subaru and if you're a woman, I wouldn't step a foot in there without your husband or significant other. read more

Nobody likes the car buying process but when you find a car dealership that does it the right way with full transparency, it makes it much easier. When we came to end of our Ascent lease, we were torn between the new Forester and the BMW SUV. Enter Jim Sturgis. He listened to our needs, found the perfect Forester, answered all our questions and greeted us with a smile when we came in to drive and sign. Jessica also greeted us with a warm smile and made sure we had everything we needed and all our questions were answered. Jesse provided an amazing walkthrough car delivery to get all our phones connected to the car and show us all the new gadgets on the 2025 (including turning off some of the alerting features we don't like). Alex made signing the paperwork a breeze and it felt like we were in and out very fast! Unlike any car purchase we have ever had! From the bottom of our hearts, thank you Gold Rush Subaru! We are happy customers. read more

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Kept getting hard-copy mail that first service was free for our 2025 Subaru Forester within a year of purchase (November 2025). June: Went in - 15 mile drive. No, it's not free - $99.99. Coupon needed. I didn't have coupon, too bad, $99.99. Received a hard-copy mail stating that Full Synthetic oil change cost $79.95. No, it costs $99.99. Maybe you need some coupon. We purchased two cars there and now we're going somewhere else - I'm done with these crooks - won't get service on either 2023 or 2025 Subaru at this place again. Service people are stupid. From now on, it's Shingle Springs, further away, but more honest and trustworthy. read more

As a follow up they did not end up charging us for the tire rotation nor a diagnostic charge. We simply asked for the oil change to be completed and to be able to take the car and go after a total waste of 2 hours 45 minutes. read more

Always receive the best service here and today was no exception. In and out super fast for my tire rotation and oil change app today and even got my forester on the racks early when I arrived before my appointment. They always go above and beyond and we will continue to come back to their Auburn location! Subaru is the best read more

I had a great experience with their service during my purchase. Although there was some miscommunication about the RecoverR option, they handled the issue professionally and resolved it to my satisfaction. I appreciate their effort in making things right! read more

They're the best!! Our salesperson by the name of Jess made our experience absolutely amazing. We went in there on the way to another dealership... just popped in to check. She greeted us, took all of my non-standard, no-nonsense checklist of things and said 'ok, I think I can do this, I'll check.' Since I was jaded from being at another dealership all day long the day before it was very refreshing. She was amazing! We did our test drive, she methodically walked us through everything and helped us tremendously. She goes above and beyond and is a straight shooter! I highly recommend them and her. We're huge fans and will be lifetime clients! Literally cannot say enough great things about her and the team. read more

incompetent mechanics. i am someone who takes the maintenance of their car very seriously. i have 225,000 miles on my car. i'm warning you, do not go here. you will waste your money. problems are "patched" not fixed. read more

These guys are clowns! Their diagnostics suggested over $15k in repairs! Took it to a real mechanic and car was up and running back on the road for $2,200. I had the code read before going into dealership and they tried to up sell on several other things that were none issues! Disappointing and dishonest for sure! read more

I've had my fair share working with dealers in the past, purchasing and leasing over 10 vehicles in the past 6 years. This was my first time working with the team at Gold Rush Subaru and the best experience I've ever had purchasing a vehicle. From the first moment I contacted Mike Carlson to when I drove off the lot in my new 2025 Subaru Forester, he was a pleasure to work with the whole way through. I wanted a very specific color & trim and not only did Mike find it on another dealer's lot in Nevada, he had it transported by the time I arrived. They are a family run business and understand the importance of customer service, I never felt pressured or uncomfortable throughout the process. Alex, in Finance, got me in and out, the transaction was very smooth and efficient. I will not hesitate to recommend the team at Gold Rush to any of my friends or family. Thank you for such a wonderful buying experience. read more

Gold Rush Subaru - Car Dealers Near Me - Auburn, California

Long mixed review ahead. Please be sure to read the positive as well: I've always trusted Gold Rush Subaru with my car's service needs. I even travel almost two hours one way to bring my Subaru to this service center, but my recent experience was a rollercoaster, to say the least. To start, in the summer of 2023, my LCD radio screen began to develop "bubbles" across it. When I called to inquire about it, I was told it was my fault for wiping it with a wet washcloth--which I knew was completely untrue. After doing a little of my own research online, I discovered Subaru of America had issued an extended warranty for this manufacturer defect. I called back to explain this to the service advisor, and we discussed bringing my car in for a replacement. Fast-forward to April 2024. After speaking with the service advisor, he said he would call me back within a week or two when a loaner vehicle was available. However, month after month passed. I even made multiple appointments that ended up being rescheduled--sometimes due to something on my end, but more often on theirs. In the meantime, a laundry list of issues developed with my car. These included a tear in my seatbelt, the TPMS monitoring system lights flashing on and off, and, worst of all, an extreme stutter that made the car nearly undrivable. When I finally dropped the car off, I explained to the service advisor that the stutter only occurred once the car was warmed up and driven at least 10 miles. The next day, I received a text message from the service advisor stating that there was nothing wrong with the TPMS system and that the mechanic was unable to duplicate my concerns about the stutter. He also said the radio and seatbelt would be replaced under the factory defect warranty from Subaru of America. However, he insisted that my car needed the 60,000-mile servicing. When I informed him that most of the major components of the 60,000-mile service had already been completed elsewhere, he suggested spark plugs and throttle body cleaning would help my supposed stutter--if there even was one--since the mechanic "couldn't duplicate the issue." His tone was condescending, rude, and dismissive throughout the entire conversation. Not only did he dismiss my concerns and make me feel like I was imagining the issue, but he also failed to follow my instructions to properly replicate the problem. Despite my clear explanation, he drove the car just 2 miles in the two weeks it was at the shop (as proven by the total miles at pickup)--nowhere near enough to trigger the stutter. He assured me that replacing the spark plugs would fix any problem I thought I had, which turned out to be partially untrue. While the spark plugs did make a noticeable difference, the stuttering issue persisted after coasting or at certain RPMs. The service advisor refused to acknowledge or apologize for being wrong at any point. He even charged me nearly $1,000 for warranty-covered work and unnecessary repairs. To make matters worse, when I picked up the car, I noticed they had replaced my dark gray/black seatbelt with a tan-colored one that completely clashed with the interior. His lack of accountability, dismissive attitude, and blatant disregard for my concerns completely destroyed my trust in the service center and their mechanics' capabilities. Thankfully, the service center manager, Marquis, stepped in and turned things around. Marquis was incredible--genuine, honest, and deeply committed to resolving the situation. He refunded the unnecessary charges, ensured all issues were properly addressed, and kept me informed throughout the process. Although it took another two weeks (a total of one month), Marquis personally ensured my car was fixed and safe to drive again. His professionalism and integrity restored some of my faith in the dealership, and I'm incredibly grateful for his exceptional customer service. On the drive home after picking up my car for the final time, my husband mentioned how refreshing it was to have a situation involving high emotions and a significant financial investment--having spent $40,000 on this vehicle--resolved so professionally. No one had to yell, fight, or scream. Everything was handled properly, and I left the establishment feeling heard, seen, validated, and deeply grateful. While I still have concerns about trusting the service center as a whole, Marquis's dedication saved this experience from being a complete disaster. If you need service here, I highly recommend requesting Marquis's oversight. read more

Loved the way we were treated by the employees, especially Edgar Cardenas! There was no pressure to buy. The Subaru is an extraordinary vehicle. We felt like we were their only customer and treated very kindly! The most enjoyable car buying experience we ever had!! Especially our sales person, Edgar Cardenas!! Thanks! read more

I was looking for a new car by using consumer reports' guidelines but it is not easy to find a good car. The Gold Rush Subaru Dealer helped me to find the best new car for me. They have good management in their business so they run their business successfully. I would like to recommend the Gold Rush Dealer to my family and friends to buy their new vehicles in the future. read more

This place has gone way down hill in recent months. You used to be able to get same day service on your vehicle. Not anymore. Called another service center and they could take me right away. I could see if I had called in the middle of the day or evening. But I called right when they opened and they refused to see me. This is after the broke the radio of my other car and I had to fight for them to replace it, since it was working when I got there. But that's a different story. Needless to say, I'm not going here for any services. Service shops are on every corner and they'll take you in with open arms, same day. read more

We are from out of town and blew two tires and busted our rim on some train tracks up north. Our car was towed to this Subaru location for repairs and tire replacement. Shoutout to Colin for walking us through all our options and being very responsive and flexible throughout the whole process. He was able to walk us through all of the damage and exactly what needed to be done, and also set us up with a loaner car in the meantime while the car was in the shop. The staff here is extremely friendly/helpful and work to get you in and out as quickly as possible. Also thank you Laurie for giving our pup some love and a "Chewbaru" toy we will love! :) read more

Gold Rush Subaru - Car Dealers Near Me - Auburn, California

BEWARE! Do not go to this dealership to buy a car or for maintenance! I have never in my life had worse customer service than my experience at this place of business! They do not care about you as a customer, they are liars, lazy, incompetent, rude, and VERY unprofessional! The service manager as well as the shop foreman should lose their jobs at this establishment for being completely incompetent! Do not waste your money, your time, or your patience here, instead go to Roseville Auto-Mall Subaru as you will definitely get the service you deserve! Gold Rush Subaru should be embarrassed! If you go over there you will notice that no one is in the lot looking to buy a single car...plan to stay there 3 hours if you go to the "service" department....these people are so incompetent they couldnt even fix my side mirror on my brand new 2024 impreza RS...first time they tried they say they tightened something in the mirror components and by the time i started to drive home it was like they didnt do anything....then I had then replace the same mirror 2 times and the mirror shakes so bad you cant even read or see clearly out of it when the passenger mirror is a rock like it should be....so now when i go out to me can i can physically take the passenger mirror and feel that it is tight to the car without shake and the driver side mirror you can feel there is play from where they attached it to the car and thats why it shakes!....THESE MORONS TRIED TO TELL ME THAT THERE ARE MOVING COMPONENTS IN MIRROR HOUSING AND THATS WHY IT SHAKES.....IF THATS THE CASE WHY DOESNT THE OTHER MIRROR SHAKE YOU IDIOTS?....if i notice this way didnt they? because they are incompetent and they think you'll just accept their crap service and go away instead of doing their job and actually fixing the problem they were hired to do. you have been warned! go someplace else!!!! they do not deserve your business, PERIOD! read more

Gold Rush Subaru - Car Dealers Near Me - Auburn, California

I had an excellent experience buying my car thanks to Alex the sales manager, and Jessica. From the moment I arrived, they made me feel at ease. Alex took the time to answer all of my questions and never once made me feel pressured to make a decision. Jessica kept the mood light and fun, offering us goodies and sharing laughs while we waited--definitely made the whole process enjoyable. They both really know how to create a positive, low-pressure environment, which made me feel confident in my purchase. Highly recommend them to anyone looking for a stress-free car buying experience! This is the third car I've gotten from Alex due to the positive experience along with honesty it goes a very long way when you're not looked at as a dollar sign. read more

10/10 recommend going to Gold Rush Subaru. I worked with Mike and he was so kind and patient. I had spent all day at dealerships and thought I was okay at Elk Grove Subaru, but I was wrong. Last minute I reached out to Gold Rush Subaru and they were so pleasant and kind and willing to answer all of my questions. Before I committed I had to go check their dealership out even though it was a little out of my way. Truthfully, it was the best decision I could have made. I saved so much money and had the best experience. Everyone was honest and kind and easy to work with. If you are looking for a car save yourself the stress and time of going to other dealerships and go here first. Ask for Mike if he is available, but honestly everyone I met from sales to finance was amazing. Overall, it was a stellar experience. Love my new car. read more

Thank you Jessica, you rock! Y'all go buy a car from Jessica! Seriously though this place rocks. I had never bought a brand new car before and this seriously was the most hassle free vehicle purchase ever! I am so stoked on my new crosstrek! Jessica was awesome with helping me purchase the vehicle and answered all the questions I had about trading in my old car. read more

Gold Rush Subaru - Parking lot with my new car - Car Dealers Near Me - Auburn, California

After a tire rotation, the lug nuts came off a wheel while driving. Gold Rush apparently can't service what it sells.

I am nearly 80 years old and have purchased more vehicles than I can recall. Gold Rush Subaru was the finest experiences I have ever enjoyed. I wish more businesses had the desire to help and serve their customers as Gold Rush Subaru had with me. I could write a book about how everyone had a desire to help me, and yet there was no pressure at all. I did my usual research investigating other dealers from Reno to the Bay Area. I purchased a great vehicle at a very good price. I am sold on purchasing my next vehicle from them. read more

Update. We are very happy to be in a loaner car while they fix our computer. Troy was nice enough to drive to our house to swap cars while we wait for ours to be fixed. Through all the frustration & inconveniences we've experienced. This is feeling like a more friendly way to do business. Now we have a car fully functioning while we wait for our new computer system. Great news that I'm happy to report. read more

Great customer service. First I've never purchased a car at this location. I have however had great experiences with the service department. They probably don't know that because I'm always shocked by the prices, but that's not their fault. All major branded dealers have that challenge. When we leave we always feel like they took care of us. They have been a classy organization and I will continue to do business with them. If you're thinking of going to Roseville, which will be similar in pricing, don't. These folks will take better care of you. It will be worth the drive. read more

Fantastic way to buy a car! The easiest and most efficient car buying experience I've ever had. I ordered a 2024 forester limited a couple of months ago. My sales guy Alex sent me a message letting me know the new ride was delivered. I filled out the credit app the night before pickup to speed things up. When I arrived Sunday morning, Alex had already sent the car to detail and filled up the gas tank for me. Breezed through finance in 30 minutes (maybe less). After signing was completed, Alex gave us more tips about the cars and showed how to connect and get CarPlay working. Oh, and we got an awesome price on the car to boot! I'll be back! read more

Let me explain the rating I gave Gold Rush Subaru. I gave them 5 Stars, but had you asked me back in 2016(?), I would have given them 1 Star. Fast forward to 2017, I would have given them 3.5. What changed? Most importantly, the salesman named Edgar Cardenas responded to my interest in a new car almost immediately. I had done my homework on the vehicle I wanted (2024 Forester Limited), did the "build" on the Subaru website and got a price that I could live with. Edgar and I discussed the trade in that I had (2017 Forester) and I knew that I could get more from a private buyer than what a dealership would offer. He assured me that he could make up the difference by giving me a lower price on the new car than I had anticipated. The major problem that we had was that the new car would have to be ordered, but that really wasn't an issue with me: I'm pretty patient. Anyway, I drove the 2017 Forester to the dealership to have the onsite appraiser take a look at it, and Edgar surprised me. He told me that they had the next model up ( the Touring), in the same color, and I was expecting him to put the hard sell on me and get me to buy up. The surprise? He said he would put the extras on the car and give it to me for the same price! I had to have him repeat what he said, because I couldn't believe my ears! Now, I know you are probably thinking that I must have been over-paying for the model that I initially had set my mind on but, as I said, I did my homework: It was a fair price! And, I'm an older guy who realizes that people in the auto sales industry don't work for free and a reasonable profit is, well, reasonable. About Edgar Cardenas, the human being, the guy exudes an honorable spirit. He's a family man with 3 kids and a wife, and I could tell that they are his world. I also felt a kinship with him because, like me, he's a Veteran (8 years) of the US Army. He had my back in the transaction and I got the feeling that he would have my back in any situation. A company is only as good as the people who work for it. There is no wonder why my rating for Gold Rush Subaru has increased from a low score of 1 to a high of 5 stars. If the company has upgraded the quality of it's employees across the board, they will be around forever! The world needs more people like Edgar Cardenas! read more

This is my third car sales from this great dealership. The salespeople are always courteous and friendly and NOT overbearing. At no time did I feel the usual car dealership pressure. They listen to what you want and/or need and they'll work with you. Of note, the people I worked with this time were Bill in sales and James in finance. True professionals. And look at the beauty I got!! read more

Gold Rush Subaru - Sweet! - Car Dealers Near Me - Auburn, California

We have left Steve the service advisor several messages to call us back. We have also spoke directly with him where he promised to call back never happened. This is not the first time this has happened with him but it is our last time dealing with it. Might be a good dealer to buy but not for service. read more

I've been bringing my car here for years and have always been happy with the service. Recently there was a recall on my daughter's Impreza. I was told to call and make sure they had the parts in stock before scheduling the service. I called to see if they had the parts and was treated very rudely by Steve. He said very gruffly that he was too busy and would call me back. A day later he still hadn't called back so I called again and they said they would have him call me back. Of course I heard nothing back. Very rude and dismissive. I will not be returning here. Now I have to drive to Roseville for service on our cars. read more

We had a great experience working with Bill McCoy during the purchase of our Subaru Foerster. Bill was extremely knowledgeable about all aspects of the cars that we inquired about. The perfect car for us just happened to be in stock at the time of our visit to Gold Rush Subaru needless to say we bought our Forester that very day. Jessica Jasper prepared the sales contract and was very knowledgeable regarding all of the paperwork and contract related items. We would recommend Gold Rush Subaru and especially Bill McCoy if you're looking for a Subaru. Bill is respectful and accommodating and most important, he is a zero pressure sales specialist. BTW The Forester is a great car to drive it is smooth, has great visibility and features and lastly the 2.5 L engine has ample power. Thanks Bill and Jessica from: J and T Pacifica read more

I just recently bought a new Suburu Forester at this dealership. The people were friendly and didn't try to push us into any of the extras that most try to encourage you to buy. It was pretty much a straight forward experience. The one thing I wished they had done is given us a little more training on all the bells and whistles but all in all we love the car. I encourage you to use this dealership if you are looking for a Suburu. They are very accommadating. read more

We recently purchased a new Subaru Outback. Our salesperson was Robbin Au. He was personable and knowledgeable. We completed the process in a little over an hour.! It was seamless with no haggling. We left the dealership feeling happy and energized. ( In the past when we bought a car we left feeling exhausted.) We highly recommend Gold Rush Subaru. read more

Went to buy an Ascent today. We went to test drive the car and we noticed a lot of moisture on the inside of the passenger front window. It wasn't just a little condensation, but dripping from the top down to the dash and covering the entire passenger side. When the salesman wiped the window the rag was very wet. We asked if it was a bad seal to the window. We were told by the salesman and the sales manager that all Subaru's have this problem and that all their cars do this every morning. When we asked more questions about the window and if the problem could be fixed both stated that they were too busy to help us. We left and bought another car and a different dealership. We knew something was "fishy" and we weren't getting answers to our questions. We asked two other dealerships about the story we were fed and both dealerships stated that Subaru's do not have problems with the window and it sounded like a bad window or seal. We will not be doing business with this dealership in the future. read more