Just wanted to thank gold Rush Chevrolet and Taylor for outstanding conduct for taking care of my Chevy Colorado see you guys soon ! read more

Gold Rush Chevrolet - Auto Repair Near Me - Auburn, California

Total waste of time. Dropped my vehicle off for an oil change and tire rotation with an appointment only to come back 2 hours later to find the vehicle had not even moved. Thanks for wasting my time. Never again at this place. read more

WOW - Excellent Customer Service - HUGE shout out to Victoria! We took our time looking over the truck and going on several test drives. We never felt any pressure to hurry up and make a decision. We made several trips to Auburn to make sure the truck we were interested in, was "the one" after our 3rd trip up there; we are happy to say we drove our "new to us" Chevy Silverado home. Victoria was very friendly and professional. I highly recommend Gold Rush Chevrolet in Auburn. read more

Excellent customer service. I purchased a 2025 Trax at this dealership a little over a month ago and have had experiences with both the sales team and the service center team since purchasing, and both experiences were great. I'm going to share these experience below for others considering this dealership: Sales: I had a lengthy email exchange with Victoria the day I purchased. She was professional, courteous, and answered all my questions with patience and clarity. I went into the dealership that day to purchase and met with Anna who took me for a test drive. She was pleasant and considerate, helping me adjust the seat which at the time was way too high for me. After finalizing the decision, Alex who was involved in the financing came in and was direct and knowledgeable about the financing. I met with Alex in the office to finalize the paperwork. He gave me a heads up about a few things I was appreciative of, asked and answered relevant questions, and guided me through the process. He presented the options available to me in a straightforward manner, was upfront about the paperwork, and the whole process was over fairly quickly. After that, I drove off in my new Trax. Then, on the way home with less than 50 miles on the car, the check engine light went on. Service: I took a snapshot of the check engine light and sent it to Victoria when I got home, she was very responsive and started organizing a courtesy vehicle and a tow of the Trax. This all happened the next day, and I was driving a courtesy Trailblazer with the Trax towed back to the dealership. Anna came with some others to pick up the Trax and was considerate enough to adjust the seating level in the Trailblazer before I got into it, knowing that I was too tall for the initial seat settings in the Trax. After confirming who my service advisor was, I got in touch with Noah who explained that the turbo needed to be replaced and that he would let me know when it arrived. I had some interaction with the service manager, Frank, for an issue that ended up being an OnStar app issue. Again, great customer service, wanted to make sure the issue was resolved from my perspective even though it had already been resolved on his end. At some point I received another courtesy vehicle, at which time I met with another service advisor, Taylor, who informed me that the part number for the new turbo was different than the old one, that he had another customer with a similar issue, the impression being that it looked promising and that Chevrolet may have investigated and made an adjustment. A week or two passes and I get a call to go in and pick up the Trax. I go in, pick it up, it was freshly washed, and I drove it off. It's been running great with no turbo issues since. Summary: Long story, but I think it illustrates how a dealership who cares about customer experience behaves. No red flags in the purchasing process, just a pleasant exchange of questions and answers. A quick, appropriate and thorough response when something went amiss, and the issue was solved. The only problem was with the manufacturer, the team at Gold Rush did everything they could after I reported it to make it right. If I want to purchase another Chevrolet or Subaru, I'll 100% purchase it from them. I'm grateful to have gone through this without experiencing so many of the negative qualities reported about other dealerships. read more

Oustanding sevice from a family owned dealership with great prices...thank you Gold Rush. A big thank you to Victoria and Shane. read more

Gold Rush Chevrolet - Purchased this 2025 Silverado RST. - Auto Repair Near Me - Auburn, California

These people are great, especially Frank Curtis, the service manager. They looked at my car twice and finally corrected my problem by merely doing some reprogramming. Total charge was less than $100. The dealer down the road at the auto center wanted $220 for a diagnostic fee before they even touched it, even though I had been in there twice while under warranty. Gold Rush for me!!! read more

I cannot say enough good things about Frank in the service department! I was desperate for some help with my truck that was dead and he squeezed me in and was able to get it fixed for much less than I was quoted and he saved my weekend. Just a really decent human being! read more

Recently I had to sell my Toyota Tacoma Dual Cab Prerunner 2013 because I need a vehicle that would fit comfortably in my carport. The back story to that carport replacement is rather lengthy, so... I went to Auburn Toyota, from which I had purchase the 2013 truck (that was in excellent condition)- they had no replacements available at that time, and I didn't want to go to Roseville. As I was leaving I remembered that the Gold Rush dealership was just down road on 49 a mile or so and decided to head there. I parked outside of the auto car part of the campus, was greeted nicely by Mr. Steven Pirro. I explained to him my conundrum, we sat down and chatted about the value of my truck, and the potential for a replacement vehicle. We then went out into the lot and measured a couple of vehicles, and discovered that a 2020 Subaru Crosstrek Hybrid fit the dimensions of the size I needed. We discussed the costs, minus the trade in of $18.5K, drove the vehicle to my home. It fit the new carport like a glove. The deal was sealed after we returned to the dealership. The financing part was pretty efficient, and I drove out of the parking lot with a full tank of gas, an extended warranty of 5.25 years for ALL parts, and a vehicle I liked. Amazing all the technology the manufacturer put into the car to make it easy and safe to drive. I highly recommend the dealership, located at 670 Grass Valley Highway (49), Auburn, CA., 95603. If you are looking for a car that is known to last quite a few years with regular tuneups/checkups, this is it. And don't forget to ask for STEVEN PIRRO. The phone number is 530-885-4019. read more

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A few months ago I was desperately calling dealerships to find ANY dealership to sell me an EV car at MSRP. The sales manager, Alex, immediately assured me that they sold all of their cars at MSRP with no mark ups and they pride themselves on being a family dealership. Alex told me he had an upcoming allocation and let me place a 500 dollar deposit on it. He even gave me a written contract guaranteeing the purchase price at MSRP. During the process earl and Alex kept me informed on the process and the status of the car. The car arrived about 2-3 months later and I went to pick it up. Earl and Alex were extremely friendly and the process at the dealership was pressure free with again, NO MARK UPS. Right now dealerships are taking advantage of YOUR hard earned money during a time if supply chain crisis and inflation. I surely hope Gold Rush Chevrolet does not cave into the mounting pressure to add predatory mark ups to their cars just because "everyone else is doing it" because this type of honest business practice is what earns good reviews and future goodwill. I'd definitely come back to do business with Earl and Alex. read more

Gold Rush Chevrolet - Auto Repair Near Me - Auburn, California

This is a Sales review. I haven't worked with Parts or Service. -- I worked with Earl, and he was great. What a genuinely nice guy. -- Would absolutely recommend working with him. We're actually trying to get a second car with him at this time. It's surprising when any car dealership has more than two stars. I'm giving them five stars here because they earned them. If you're reading reviews for car dealerships, you're probably looking not to get screwed or play games after encountering one or both things in the past. Gold Rush was honest and straightforward the whole time I was waiting for a specific car to come in, from deposit to delivery and after. I had a Bolt EUV reserved with a $1,000 deposit at Future Chevy. I'd leased a 2020 Bolt from there, and while it wasn't a great experience (they snuck in some BS "service" add-on, alignment was bad off the lot, bad attitudes), it was a typical experience. Future told me initially they'd sell at MSRP, but when I put down the deposit, they tried to add a $5,000 mark-up. We "negotiated" that down to $3,000. It's 2022, and it's extremely hard to get vehicles, so with Bolt production ramping back up, I hoped they'd change their minds about the mark-up by the time it came in. To hedge my bets, I asked Gold Rush about the same model they had coming in. I was able to put a $500 deposit on it, and was assured they wouldn't be sneaking in any BS add-ons or mark up. They also agreed to not drill-on the front license plate bracket. I did not want holes in a new car's grill! In the weeks of GM shipping delays, I never heard from Future, and they would not respond to my follow-up questions. Meanwhile, Earl from Gold Rush would respond using their SMS system very quickly, and if he wasn't around, someone else would answer my question or provide a new ETA. Both cars for which I had deposits came in on the same day. They were both the same configuration, so they may have been on the same truck. While waiting for the cars to come in from the factory, Chevy lowered the prices $6300 via a cash back offer. I'm also eligible for GM Supplier Pricing. By this time, I was sure I was going with Gold Rush, as it was a night and day experience so far. Heard from Future first. They blew the holes in the front bumper against my request. They still wanted the $3,000 mark-up, and didn't know if they'd honor the GM Supplier Pricing. I wanted the mark-up gone, but they wouldn't even commit to that over the phone. "Just come in and we'll talk about it while you're here." That eventually was whittled down to "Okay, we'll do MSRP if you get here before the end of the day. Oh, you work? Well, it hurts our numbers to have it sit... and we have ten people lined up to pay the $5k mark-up for this car" Screw 'em. Called Gold Rush and was told the car was dropped off just a couple hours ago, and wouldn't be ready until the following day, as Service was backed up. That's perfectly fine, since I work for a living, I can't just drop everything and head out. Gold Rush honored my request to not install the front plate bracket, and they NEVER ONCE TRIED TO POST A MARK-UP. I asked if their metrics would be hurt if it sat a day or two. The guy snickered and said something like "I guess, but it's fine, not like it'll be long." What a completely normal answer. Why are normal answers hard to get these days? Anyway, I gleefully told Future to kick rocks and refund my deposit. Their tone softened a lot, but it was too late. Showed up at Gold Rush. The car was ready and waiting. A bunch of plastic was still on the interior, which I thought was great. Who doesn't like peeling off the fresh plastics themselves? Full disclosure, they did try to get me to pay for a 3rd party protection package they said they already applied. That was disappointing, but I simply said I wouldn't pay for that, and that was it. No hard sell, just "okay." They sold me the car for MSRP, no mark-up, with the GM Supplier Discount and CA Clean Air rebate. The Bolt is eligible for a $500 EVgo credit, which I forgot about day-of. I wrote in the next day to ask for it, and they submitted the request without argument. I received the credit within a week. Some moron totaled my wife's car that same week, so now we're trying to get a second Bolt from Earl and Gold Rush if we can. They're all reserved already, but we asked to be contacted in case they back out. It's nice to be confident they'll actually reach out if that happens. TL;DR: happy with our experience. Would buy from here again. EV side note - they have two old AC L2 charging units in the service area. Even before I was a customer, years ago, I've asked to charge our Fiat 500e and other EVs here when passing through town, and the've always said that was okay. Service was always closed when we passed by, so we weren't in the way, but it just shows how helpful they are to anyone, not just people showing up with cash. read more

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Though my interactions with these guys are minimal, I called them to ask about charging my vehicle while I was white water rafting on a Saturday and they let me know that though they would be closed I should be able to get to the charger. It worked out great and they were very friendly over the phone. read more

Gold Rush Chevrolet - Much needed Juice from the Gold Rush Juice Bar, thanks! - Auto Repair Near Me - Auburn, California

I needed the driver's side seat belt replaced so I called service to ask if they would do it if the part was in stock. He never answered, just transferred me to parts, where I ordered what I needed. Now a week later, I am trying to find out if the part was ever ordered, if it is in, or when I might expect it and I get no answer from anyone. I have tried email and the "chat" several times that has promised someone would get right back to me, and nothing from them. I tried calling this morning and got a constant busy on the Service phone as you can't call parts directly. This is the worst service department I have ever had dealings with and will never come back to them for anything in the future, or buy a new truck from them if this is the service I can expect. They know nothing about Customer Service, only inward facing company service. It is too bad as the Subaru dealership is just the opposite. read more

I purchased my second Bolt EV from Gold Rush Chevrolet after my first one was the subject of an extended recall and buyback. Marquise was great at helping get through of the steps of the GM repurchase. He held the vehicle I wanted for about 6 weeks until the process was finally complete. Everything went super smooth, and on trade in day, Earl kept the process moving smoothly. I was in and out in just over one hour, which is not bad for a car deal. The new Bolt EV is even better than the first one. It was good on GM and Gold Rush Chevy's part in keeping customers happy. read more

After multiple attempts to bring my truck in to get the keys reprogrammed I finally gave up and went drove down the hill to Roseville. Their tech was out again on vacation and needed over two weeks before they could work on the truck. This was my third attempt in two months to try to get into the shop. read more

We had a repair of our car at Gold, Rush, Chevrolet, and one day later, noticed the brake lights were out. I looked in the fuse box to try to find the fuse for the brake light. There was an empty spot for two large relays for trailer turn signal and brake lights. I thought this meant that the relay controlled both trailer signal and car brake lights. I went to Gold Rush Chevrolet Parts and Service and explained the situation to Frank. I implied that they had removed the relays, and that was why my brake lights did not work. He was very patient with me. He showed me how there is a stoplight fuse for the car that I had missed. He found that it was out. He replaced it and did not charge me. it is because of this kind of service that I use Gold Rush Chevrolet. read more

Zero stars is not an option. Stay away from the service department at all costs. I live out of state and was in town a couple months ago so I had my oil changed and tires rotated. They were incapable of finding my prepaid service contract so I had to pay out of pocket. They failed to adjust the tire pressure when they rotated tires. The customer before me had the wrong fluids put in his new car. Couple months later I was in town and suffered a transmission failure on my 5 month old truck with all the warranties. It was the closest dealer so I had no choice. They refused to get a rental or loaner until it was confirmed a warranty issue. Took them 4 days to put it on a computer. Computer confirmed it was a known defect of an internal transmission component. They still refused to supply a rental because they "wouldn't know for sure" until they opened up the transmission. Opening it or not, it's a warranty issue. GM has a 500 mile towing benefit for warranty issues. Gold Rush is clueless and even lies. GM Support staff is also frustrated at Gold Rush staff incompetence. Day ten. Truck is still sitting there and I'm still paying out of pocket for a rental the dealer refuses to authorize because I don't want their mismanaged facility and hacks working on my new truck. Parts are at least a month out and it needs to be shipped home where I can monitor repairs at my home dealer. GM Support is helpful. Gold Rush is useless and inept. Stay away. Tell everyone you know. Even the local tow companies suggest any other dealer. read more

Excellent experience buying from Gold Rush Chevrolet. They always treat me fairly and with respect. Got an excellent deal on my new Colorado trail boss. read more

Gold Rush Chevrolet - 23 Colorado - Auto Repair Near Me - Auburn, California

This place can not schedule an appt correctly had appt called they said I did not have I have text reminder and email reminder read more

Gold Rush Chevrolet - There it is tomorrow 11 called was told no appt - Auto Repair Near Me - Auburn, California

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I had the best car buying experience at this dealership. I was shopping around at a couple of different dealerships which their mark up was crazy and a lot of unnecessary costs but luckily we came across Gold Rush. I Can only say good things about this dealership and specially Earl. Since the moment we arrived, Earl answered all our questions and was very helpful. He ensured we got a good deal on the car. He made the process fun and very meaningful. Even after we left, he made sure to follow up via phone/email to make sure we were happy with the car. Dealerships need more team members like Earl who make your buying experience unique! Overall this is a honest business who is not trying to add additional costs or pushes you to purchase. I would definitely recommend this dealership- specially if it's your fist time purchasing a car like me. read more

The service department is an absolute joke! I live in Auburn so I try to support the local businesses, I should have went with my intuition which told me to take my GMC Sierra to Roseville GMC, where they are adequately staffed (mechanics) to not only perform in a competent manner but to get the repair done in a reasonable time! When I told the service person about taking my truck to the Roseville dealership, he stated not to worry that they could do the job! Well, it's been 8 weeks, and they still have my truck! About 3 weeks into the repair, I asked the serviceman to give me the parts list that was ordered for my repair, he gave me a printout and I took it home and looked up every part ordered. First there were completely wrong parts on the list as the website I was on GMC Parts, stated in hold letters that this part will not fit your engine model. Then to add insult to injury, there were duplicate parts on the list when the GMC website clearly stated only one was needed. I don't know if this was blatant dishonesty to price gouge or even worse, gross incompetence from the serviceman whose name was on the parts ordered sheet. This business needs to remember that not all patrons are ignorant on the service or repair needs of their vehicles. I am a retired Firefighter and know many Placer County firefighters and police officers who I will make sure they stay away from this business! I would suggest to anyone taking their vehicle there for service, to thoroughly review what parts are being ordered and the labor hours being charged. My labor stated 30hrs, 8 weeks later, I still do not have my truck! Even if it took them two weeks to procure and receive the parts, that leaves 6 weeks to do the job! As quoted 30hrs, if they worked on it 1hr a day for 6 weeks, they should have been done by now! My hope is they worked on it more than one hour a day and if the serviceman knew they were short on mechanics then he should have taken that into consideration and allowed me to take it where the turnaround would have been less than half of where my truck is now! Sadly, it is clear to me that Gold Rush Chevrolet prioritizes profit before customer service! Do yourself and your family and friends and stay away from this service center! read more

Top notch treatment and buying experience. This is a low pressure environment with knowledgeable employees. Our recent purchase was handled by Earl, Jerry and Tim, all of whom went out of their way to explain anything and everything about our new purchase. Will,the sales manager also went out of his way and explained details unclear about the vehicle's powertrain and provided a second test drive to eliminate concerns. Our vehicle delivery was also excellent with Tim and Earl going over the many small details on operating the new vehicle. We were treated fairly, feel no "games" were being played and got an honest, fair deal on our new vehicle that you'd be hard pressed to get at another shop down the hill. The paperwork-finance dude was also outstanding. I will highly recommend Gold Rush Chevrolet to all of my family and friends. read more

Gold Rush Chevrolet - The scene at Gold Rush Chevrolet. - Auto Repair Near Me - Auburn, California

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Went to purchase a new Silverado. We had a price in mind. Salesman showed us trucks and pricing. When we gave our number only 1000 less than the asking price, he said no and didn't negotiate at all. Didn't want to run it by his manager or haggle. He suggested we try Roseville Chevy. We did and we got an upgraded truck at a less price than Gold Rush wanted. Thank you for the suggestion. Roseville was very happy to accept our money!! read more

I have taken my 2016 chevy high country to be serviced and worked on 2 times since I've owned it, and have had the the pleasure of having Frank Curtis in the service department be my go to guy. He went above and beyond to make sure I was satisfied and happy with their service. My work tends to take me into places where cell service isnt always available. Frank would leave messages and when i was able to call, he was quick to answer and gave me full detail of all upcoming and current repairs. Thank you again Frank. You and your team rock!! I recommend Gold Rush Chevrolet to anyone who needs to have their Truck or car serviced. read more

So this is long overdue this is the worst dealership I purchased a vehicle here the list price was 76,000 we negotiated a purchase price of 72,000 and also had a trade in vehicle worth just under 20,000 so by my math I would be only paying 52,000 and some change for additional fee's I was apparently wrong some were along the way the purchase price of the vehicle went up to 78,000 and the vehicle we traded in did not go towards the purchases price at all, the sales man who helped us was Alex ,who now works at gold rush Subaru, I would recommend not using either dealership or there Service department. I hope this will help read more

Yup, they do my truck service as required in a timely manner and even have a shuttle take me to breakfast while it's being completed. Can't ask for more. Get your service, go to breakfast enjoy a Bloody Mary and continue on with your day. read more

Alex and John helped with their purchase of our 2016 Canyon, and they were amazing. Kudos to my fellow Auburnites!!

Not sure why they're service department has phones. Trying to call for just over 3 months and no one ever answers or calls back. Maybe the phones are just props to look like a legit service department. read more

Went to get a second opinion since I had token it to Roseville Chevrolet and had heard good things about gold rush Chevrolet. After having the vehicle for a couple of days they told me the same thing that Roseville Chevrolet said, my tranny was having issues due to my lift kit and that my warranty would be voided. Took it down to future Chevrolet in sacramento and got told that the valve body needed to be replaced and that my warranty was not voided. He mentioned that most likely both dealerships did not want to do the job and preferred to turn me away. Will not be coming back to this dealer crappy service and extremely rude employees. read more

Brought our Suburban in for routine service and was really impressed! Super nice people, great waiting area (although tempting next to the new Camaros!), and the Suburban was done early. Really highly recommend this great team. Five stars! read more

I can't speak to the practices of this business but their employee "Earl" attempted to covertly video me at In-n-out (he was wearing his name tag) before he verbally assaulted me with his unsolicited opinion about my T-shirt which he obviously couldn't understand was a joke. With his mask around his neck, he continued to hurl obscenities at me in a room full of families and children. I called his business number and told him to delete the video he took of me only to be bombarded with another round of f-bombs. Obviously, this business that touts it's "family owned" image doesn't value family values in their employees. read more

Brought my car in for what I thought was going to be a one day repair. They needed to get parts, so they gave me a rental for what ended up being 5 days. read more

Alex and Earl are absolutely amazing to work with. Leased a 2021 Bolt from them after multiple awful experiences with local dealers. They gave an amazing price right away without any bs. They went above and beyond to help facilitate a 3rd party pick up for delivering the car. They answered their phones immediately any time I had questions, and were always so warm, honest, and helpful. I could not recommend these two any higher, and will be definitely be coming back to them when my lease ends! read more

With an appointment, I received great service for a CA Smog check on my 2013 Subaru Outback. Nice service team and even took time to visit the new Chevrolet vehicles on the showroom floor. Very good Chevrolet Dealer who is customer focused and really nice. I will be back! read more

RUN. All BAD. Had an experience w sales MGR which turned into worse than the original Misinfo that cost me 6 hours driving and he never bothered to even call back. Was buying the Acura but they don't deserve the business at all. read more

We bought two trucks from here. The owners and staff are wonderful. They have given us wonderful service every time we go there. Love our Chevrolet 1500 XLT 4x4 with an extra towing package, plus is fully loaded with autonomous driving and cameras all around the truck!! Love the color too!! read more

The team at Gold Rush Chevy are superb! DO NOT be discouraged by the location and address of the dealership. They are only about 20 to 30 minutes drive from Sacramento & Roseville (actual drive time to be determined by the weight of your lead foot) They are definitely worth the drive. I have been to this dealership on many times but was lucky enough to leave driving a gently used vehicle this past weekend!! Our close friends recently bought a gorgeous Tahoe from them as well and we were excited to browse the large selection of vehicles, both new and used. I went online before my visit and checked out their inventory. I also checked the inventory of Gold Rush Subaru which is just next store and packed with lots of choices. We found an amazing 2008 Cadillac CTS with only 25,xxxx miles on it. At first i thought this was a typo! They got us financed with a payment we can afford in no time! Allen took the time to show me how to use all the features before we drove the car of the lot. We left beyond pleased! I have absolute faith in the ENTIRE team at Gold Rush. A special thanks to Stu, Steve L, Allen and Karen for "Gold" Service! read more

With the Pontiac-Buick dealership up the highway from them closing its doors, Gold Rush can, and will, service all GM brands. When Oldsmobile was still a GM brand, they also had the Olds franchise and that gave them a broader base of GM savvy. I would gladly drive from anywhere in metro Sacramento to let these folks service my GM car. The menu-based service items are menu-priced, so there are no surprises. The service advisors are friendly and respectful guys. (Maybe it helps to be car-conversant.) If you have an appointment and are a "waiter," they work quickly and do a fine job. If you wander into the showroom while in service, no one pushes you. Believe me, there are dealerships where that happens! Here, you have a dealership that is very much a part of its foothill community. read more

I called the parts department about a 'new to me truck'. They were efficient and helpful. If/when I need help again I will definitely use them. read more

We have always got our best deal with Gold Rush Chevrolet! Thanks to their friendly and honest staff. Every time we go in there- the same people work there. That says a lot. They also have a great service department with Greg. Congratulations Gold Rush- for making car buying easy! read more

Gold Rush Chevrolet - Our last deal with Gold Rush - Auto Repair Near Me - Auburn, California

We had a great purchase experience at Gold Rush Chevrolet in Auburn. Earl, Marquise and James were great to work with and we are very pleased with our new truck. If you're in need of a new vehicle, we highly recommend visiting the staff at Gold Rush Chevy. Their no-pressure approach to selling cars is refreshing. read more

Gold Rush Chevrolet - Our new truck. - Auto Repair Near Me - Auburn, California