Carlos was our rep that helped us out and he was very polite, professional, and provided ALL the information I needed to transition into my new phone. The store manager Anthony helped out as well and going more depth on the information that I needed so I would know everything I'm getting into before I proceeded with the transaction. Thank you for the experience && I'm very happy with my purchase. See you guys soon! read more

I came in with my grandpa because his phone wasn't charging we over an hour w/o even a quick acknowledgment from staff. When we were finally helped, the conversation immediately turned into pushing a "free phone upgrade " that would've increased my grandpa's bill for features he'd never use. I understand sales are part of the job, but aggressively upselling to elderly customers instead of addressing the actual issue felt unethical and frustrating. Ended up fixit it myself. read more

We dropped into our local Verizon store to get my daughter a new phone. It wasn't crowded at all, greeted right away in a very nice an clean store. The girl who helped us was fantastic. We knew what we wanted which also made it easy. She explained the current promotion clearly and off we went. We were in an out of there in 30 minutes or so. I just wanted to give a quick shout out to how easy our process was. Customer service was to notch. Cheers. read more

Had my internet terminated because I was moving. They sent me a label to mail the device back. I sent it back. They continuously told me they never received it even though I gave them the numbers off the receipt. Then they wanted me to pay for it which was $200. They the threatened to have my phone turned off. Went to store but no one able to help me. Called in but finally gave me a a reference number. Kept being told they were working on it. Ended up eventually closing my account (phone) and as far as I could see was charged 200.00. It is so hard to get a clear answer from them. It should not taken as long as it did to resolve. Very disappointed. read more

Listen to the other reviews, this place is ridiculous! Basically did the work they should have done at home. Why even have a store front when your employees don't even know how to do their job! read more

***STAY AWAY*** They will offer you a trade in amount more than what they can offer. I was shorted $710 for two lines as promised. I could of sold my phones on my own! NEVER AGAIN with VERIZON! read more

I have used the Verizon Store in Lincoln for several years. They have helped my lady and me purchase multiple iPhones, an iPad, EarPods, Bluetooth Speakers and Power Storage devices. This location has also provided us with technical support on several occasions. We have always received prompt, courteous, professional, and most importantly, effective service (the right / desired outcome). My most recent experience was yesterday. Jake helped me add another cell service line to my Apple Watch. He also applied a liquid protective coating on the face of the watch and to the camera lenses of our iPhone. He was remarkably fast with a fantastic personality and sense of humor. Again, most importantly, he got the job done right. read more

Verizon - Jake - Provides Great Service - Mobile Phones Near Me - Lincoln, California

Came to this location yesterday for a phone upgrade. Really chill location that isn't ridiculously busy. Customer service was excellent. Jordan helped me upgrade my old iPhone and select a better plan for a good deal. Really everyone in the store was friendly and helpful. I highly recommend this Verizon. They made the entire process seamless. Five extra start for Jordan. Nicest guy, he deserves a raise! read more

Verizon Corporate told us over the phone this store SCAMMED US. The verizon store in lincoln is apparently not an "official store" from Verizon (It's actually called Victra?) and they are being dishonest with the residents of Lincoln. They pitched our family to trade in their working iphones for newer ones. A trade in credit will be applied so we would end up paying around $200 to upgrade. Well, they never applied the trade in credit. My family was stuck with a 3000 bill. Verizon Corporate said we do not have any trade ins and we chose to "financed" the phone. They were able to look up or phones through the serial number but said "oh, i don't think we can apply a credit." Why on earth would a family give away their working phones for free to a company and pay for their phones outright. Absolutely rediculous and a trash company for both this store and corporate. read more

Went to this store to switch service from AT&T and we were lied to about our plans rates, promotional credits and cost of phones/credit for trade ins. When we questioned what was going on during the transfer, Jessica apologized that she "forgot" to tell us about not getting certain things while she was on the phone in the back with Gio who was helping her set up our business account. When we said we wanted to back out of the transaction, she was the only one in the store, so she called her manager Antony who basically said he's at home with his family, it's not his problem. He said he is not on the clock, told her to do what she has to do and he would call us the next day. It's been a few weeks and I have yet to get a call. When I went in the store because my screen protector broke the next day and because I couldn't access my account. He had another person help us while he ignored me. I was told to file a claim on my screen protector but the box was thrown away at the store so I had no way to file a claim. Now 3 of the 4 screen protectors have broken because they are very poor quality. I finally got my bill and it was $150 more than what Jessica said it would be. I tried calling the manager who once again was too busy to talk to me and I'm still waiting for a return call. Worse service ever! I will be filing a complaint with the district manager!! read more

This was by far the worse customer service experience I have ever had. The so-called Manager of this location "Anthony" is completely rude and has no business being in customer service. After just a few short days, I returned all equipment and cancelled my account.I plan to notify all SM platforms and Verizon CS next...stay away!! AT&T in Lincoln took care of us...thank you!! read more

After dealing with Sprint's nonsense for 2 years my fiance and I decided to switch over to Verizon for better coverage and expected to pay more than our current bill. When we entered, Hailey was the one to help us out and she was super friendly and actually got us a plan super close in pricing to what we were paying before with new phones, insurance and some other perks! Not once did I ever feel like I was being pressured into a service I didn't need to pay for and everything was explained very well. She even explained to us how canceling our previous service would be better than Sprint, which saved us more money! Her coworker, West also helped us out towards the end of the visit when we were transferring our data to the new phones and he was also friendly and helpful! I recommend this Verizon, especially if you need a customer service rep that has more patience and can explain things to you. Hailey and West are the bomb! read more

Just hung up the phone on the regional manager because of his rudeness and lack of ownership for those that he supervisors. The apple doesn't fall far from the tree! read more

My experiences here were terrible! So if I were you I would go elsewhere! First off this store discriminates against people with disabilities that cannot wear a mask. Per the CDPH guidelines, there are reasons certain people are exempt from wearing masks at all times, and this store refuses service to those. I thought discriminating against the disabled was frowned upon!? Well, not at this store! Secondly they also completely messed up my account when I purchased a phone. I asked them to add a line to my existing account and instead, they added a line with a different plan that caused my bill to go up by $1500 and then said there was nothing they could do to fix it and I would have to go to corporate. I am now having to spend hours upon hours trying to get the issue resolved and they have zero accountability for their actions, it is all on me to handle myself as they say they cannot help get the issue resolved. I have a hard time believing they can add a line with the wrong plan yet they can't fix the plan and contact Verizon for help. read more

I was in the Go Wireless store in Lincoln Ca on Jan 15, 2022. I turned in my phone and was given $700 discount applied to the purchase of the Samsung Galaxy Z Fold 3. I wanted to pay the balance off while there and was told by the salesman, Wes, that I had to wait at least a month before I could pay off the new phone. He told me specifically that when I call to get my payoff that I use the verbiage 'payoff after discount applied'. I found it odd that I couldn't pay off the phone at time of purchase, and I guess now I see why. Today I called Verizon to get the amount to pay off my phone and I'm told that if I pay it off within 3 years the $700 is forfeited and the phone is back to full price. I immediately called Wes and he me told Verizon had 'made changes' to the promotion and there was nothing he could do about it. I called Verizon back and was told no changes had been made, that has been the policy for that offer since the beginning. Beware of doing business at this store. Disgusted that I trusted them (Wes) specifically. I didn't even want to give it 1 star. They don't deserve it. read more

Worked with Jake this morning at the Verizon store in Lincoln. He was courteous and gave a thorough explanation for every service plan and device I asked about. I recommend this place if you want quality customer service. read more

I am so happy with my experience with Tina here at Lincoln Verizon. she clearly explained how I can effectively use my iPhone in the Philippines and procedure to do it efficaciously. thank you for knowledgeable staff in this branch. read more

Went to Verizon in Lincoln today to get 1 phone synced to send back and old phone, upgrade another phone and get an internet box, Max was such a great help! He explained everything in detail made sure that all the phones were working properly and that all the information transferred from old phones to new. There was never any pressure to purchase anything that I didn't want. Thank you Max! read more

Thank the lucky stars for THIS Verizon store with competent associates. I don't even live in Lincoln but I would drive to this location before going to the location within a quarter mile of my home. I can't even stress that enough. I have had the WORST experience with customer service (or lack there of) at their "other" location... Can you see how I'm holding myself back? From going scorched earth and throwing certain people and a certain "other" store under a big yellow SHORT BUS? *Deep yoga breath* ...it is the holidays and all. So on to the point of my review. Trevor. Trevor has been the biggest help for all things cellular (whether new phone, equipment, billing, troubleshooting, hacks, etc). Trevor is not at all "salesy" which is rather refreshing and yet I still end up getting bells and whistles, just on my own terms. Wait a sec... Is Trevor a Jedi? I digress. I sent some friends and all of my local (and semi-local) family members his way and he has taken care of everyone with the same level of efficiency, care and respect as he did me. They ALL had the same experience and ultimately "result" as I did, new equipment, accessories and a *LOWER MONTHLY BILL (results may or may not be typical). If you are on the fence about upgrading, or have questions, or are considering a different phone all together OR have had a crummy experience elsewhere... do yourself a favor, ask if Trevor is available. If he isn't.. Find out when he is. Get all stalkerish, you deserve this. read more

My entire family has been customers if Verizon wireless for years they have the best plans and the customer service is amazing here and always great at helping you find exactly what you are looking for they even have some basic cellphone which comes in handy for the elderly my grandma has a cellphone which is nice for her to have so that her family and friends may contact her when ever they need to this establishment is very clean very well stocked on all of the phone chargers phone cases and much more the staff is very knowledgeable on all of the products they sell which makes the transaction a lot easier and smoother process for the customers they definitely go above and beyond when it comes to providing great services and helping you find exactly what you want they Rock I highly recommend this establishment for everyone I have tried other carriers before but I have always have had the best experiences with Verizon wireless I will definitely be coming back here again very soon for more future visits and more great experiences thank you Verizon Wireless read more

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I had a quick question about setting up my new phone purchased the day before, so I stopped in to ask. The two smug little geeks were helping other customers, so I sat to wait. After 10 minutes, I told them I was in a hurry and just had a quick question. They refused to help me. So as I promised them, I'm leaving them a great review. Now I understand why my 78 year old mother drives all the way to Galleria rather than visit this Verizon store. I hope the owner knows how much business his unfriendly employees are costing him. read more

Very poor experience. I have used this retailer before and had an excellent experience with good customer service. This time...not so much! I spent more than $3k to upgrade my phone and change my plan. However, I left the store with my new phone not even working (I had to transfer my 2 phones myself at home) or a power box to plug in my new phone to charge. I didn't feel like the staff member I was working with had enough knowledge to be able to answer my questions. I wasn't educated on the trade in policy and ended up not trading in my phone (worth $450) because I didn't understand how the trade worked. Overall, I think the staff need to be well trained on the phones, policies, plans and equipment they are working with. In the future I will be hesitant to revisit this store. read more

I went into the Verizon store in Lincoln tonight. I've been a customer for more than 10 years. I've probably bought 10 phones there between myself and my family. I caught the end of a tense discussion between the only employee I could see and a female customer. I didn't hear what she said but he basically threw her out. He turned to me, and asked if I had a quick question. When I told him no, that I was looking for some help (I was looking to upgrade my phone), he said he was busy helping someone else and was going to be a while. I told him I'd wait. He gave me attitude and was unwilling to let me wait. I told him it seemed like he didn't want to do business. He motioned for me to leave, and I did. Needless to say, I won't do business there again. Worst customer service ever! read more

This is by far the best experience and continues to be the best experience I've had with any mobile company and store. Courtney is AMAZING! Not to mention the rest of the staff is really cool and funny. I actually had a good time switching to verizon (why I left in the first place I'll never know!) and she made it totally pain free! I've been there three times - all totally pleasant experiences and I'm so happy to have found this place! read more

Gary was very helpfull when i got my new phone from the Lincoln store. He also did the transfer of the data between the old and new phone. I was very happy about his service. read more

Just picked our 4th phone from this location over the last 2yrs. We have always had exceptional service from multiple employees. Most recently, we were helped by Wes. I could tell he was surviving a rough day, and had just barely dealt with a belligerent customer. On top of that, he was the only person working the store. However, even after all that, he was still very professional, and was able to take care of our needs on short notice. This location continues to be our vendor of choice. We appreciate the excellent service. read more

I have to say im a tmobile fan but trevor from the verizon store showed me great customer service he went above and beyond for just someone who was jus looking around usually salesmen would jus ignore you bc u told them ur just looking he gave me all the info about ipads and also gave me his point of view on a tablet andnipads i was very thankful he was the one who helped me oout he surely does need a promotion bc u can tell he does that to everyone he helps out its jus natural for him to be a great person read more

Like most places these days, this location was short staffed with there being just one sales associate. Wes was very busy, yet patient, friendly, and efficient! He worked very quickly while greeting and checking in with others waiting to be assisted. He was very helpful and made sure my new phone was set up before sending me on my way! read more

Ryan was able to help me get into a new iPhone 11 today! He was such a huge help with helping me get everything set up and was able to save me money on my bill! I highly recommend to see Ryan when you come to this Verizon store! read more

They know how to do one thing: sell you a phone and activate it. If you have your own phone then call Verizon and activate it directly. We made three visits to Go Wireless,spent $30 to unlock my credit (unnecessary for a prepaid account), and they sent us away because they couldn't help us. Actually, they didn't want to. You can buy a phone, transfer the phone number and activate it in a few minutes if you call Verizon directly. read more

The customer service in this store is horrible. I went in to pick up a phone I ordered. I waited 45 min and neither employee acknowledged me. Never!!! I walked out. I will never go back to get the phone there. I wouldn't recommend them either. read more

Walked in the door and was greeted with "we're getting ready to close". It was 6:45, and they close at 7:00. Obviously more important to him that he get the hell out of there, then whether or not his customers needs were served. I apologized for almost inconveniencing him, and turn around and walked out. Verizon sucks. read more

Bought a pair of head phones that stopped working within two weeks and they wouldn't replace them. Verizon stores have the worst customer service though the people are nice for the most part at least here in Lincoln. read more

Worst customer service I've ever experienced in my life even from the manager. I would try another location or switch your carrier completely before stepping foot into this business read more

Thank you Javier! He was the only employee on at the time but took care of me as he was taking care of another client. He made my transition from another carrier easy. He was polite to everyone else waiting. I've been the only employee in a store at a given time and it is not easy, especially during a pandemic. Retail service ain't what it used to be, folks. You need to be patient and kind. If they're busy, then come back some other time. Retail employees need bad attitudes and eye rolling like they need another hole in their heads. read more

3 weeks to get a cell phone case for my s9+. Even when it was finally in the store they couldn't get it out of the mailbox because a key was missing. I then said np, "call me when you get it." No call! I call again and tell them my frustrations and ask for a manager to call me back. No call! I call again and tell the manager just to refund my credit card... he said no, "you have to come in to do it." They offered no concession to help me out. I will never buy from this Verizon again. read more

I switched my phone service from Sprint to Verizon due to the horrendous service and Bait and switch methods Sprint uses. I am so happy we came to this location and met Hailey who was patient and dedicated to making it a positive experience. We had one phone that had never been backed up and they kept it overnight, because it was past closing and we had another commitment. They called us the next day to say the phones were ready and finished it up for us. I truly believe that the service Verizon and this sales person provide makes all the difference in the world. She deserves recognition for a job well done. read more

My husband and I went to the Lincoln Verizon store to up grade our phones. We were fortunate to be helped by Ryan Kotsovolos. His patience and kindness were outstanding. He not only got both up and running on new LG phones but also switched us over to Verizon. He told us to come by any time with any questions or problems. We took him up on his suggestion and stopped by today to clear up a couple of problems and answer a dozen PLUS questions. He is a very nice young man who knows how to give top notch customer service. Thank you Ryan. read more

They offer many Verizon products from phones to Chargers. They also offer products for non Verizon phones,pretty good service

I seldom leave bad reviews, but my experience at this store was just awful. I went into the store to get a replacement SIM card. I had been in Roseville near the mall but decided that since it was just a simple transaction, it would be easier to just pop in and get it in Lincoln, since we live in Lincoln. I expected to pay for the SIM card because I realized that they are an authorized dealer, it was worth it to not have to endure the mall traffic. We walked in and there were two people working and they were helping two other couples. We took a seat and waited over 30 minutes, not once getting any recognition that we were even there, not a "hello" or even a glance. After waiting, I gave up and just called the customer care line and they are overnighting it to me. From now on, I will go to the Roseville "corporate" stores. read more