Switched over from AT&T. The transition was smooth and on my out the door I noticed that they had a cool LG blue tooth headset. I asked how much it was and was told $100 but the representative said he could give me a good price. I had planned to come the next day to add my GF to my account and I said I'd grab it then. I ended up not feeling well so she went solo the next day to add the line and I called to ask how much the headset would be so I could let my GF know to make sure I got that price. I was told I would get $20 off. SWEET. She gets the headset and the quality is not that great. I look it up online and they are selling the exact same headset for $40. Makes sense, the thing felt and sounded like a $40 headset....Not $100. I tried to take it back buy they have a strict no return policy. My GF then mentions that she thought the price was wrong, but he said he gave us the deal. I look at the receipt. I am charged for a phone case for $120.25. Yup, a $120 phone case, that's not a typo. I called the store and I am offered cheap headphones, like old school headphones from the 90s and a charger to make up the difference. I go to the store to get a correct receipt, that shows I purchased a headset, so i can expense it for work, and I am told i can't get one because they don't have that item in their system. REALLY?!?! You have this item on display in your store and don't have it in the computer? They refused to give me my money back because of their strict return policy. This isn't a return, I was grossly overcharged and given a receipt for a different item! This sounds like fraud to me.
I spoke with the manager over the phone and he offered to get me receipt in a couple of days and they could put whatever price i wanted...since I pointed out I would be submitting expense request for $120 for an item that they can get for $40 on Amazon. I would look like i was playing my employer. I asked the representative what is the normal price, what they sell it for, what is the retail price and he wouldn't tell me. On my way home, I called 4 other cricket stores in my area, they sell it for $70. All 4 of them. Me thinks that is the retail price is $70 and for some reason, I was sold it at $50 more?!?!?!? And because if it was scanned, in the system which is supposedly isn't in, it would come up at $70, so the employee charged me for something else and "waived" the activation fee, to make it all work, but clearly I'm not as stupid as this employee thought. I don't want cheap free items to make up the $50 overcharge. I want to pay what everyone else is.
Also, check this companies consumer affairs. Read the complaints. It seems like once they get your money, they will do anything to keep it. Even if they charge over charge you. They have more complaints then all other carriers expect for the very large companies that service many more customers.
Funny thing is, I was super happy when I left the store when I signed up and made a FB post with how happy I was....and now here I am. I'll update my review to see how this is resolved. read more
