I placed a review of this location of pure ignorance a few weeks ago. It is not 5 stars at all!!…read more I talked to my corporate store Tmobile and was told this location is not an official TMOBILE store. It's basically a just a retailer of another brand. They were untruthful while selling and adding other components to my account. My bill rose to 176.00!! I called corporate to remove unnecessary items that were free,yet I was charged for. Please read your bill carefully!

There was an object stuck in my iphone and I was unable to charge the phone so I headed to T-Mobile…read morein Lincoln and was impressed with the customer service. As soon as I walked in I was immediately greeted by Pete with a smile and asked how he can assist me. Pete fixed my iPhone then asked what internet provider I currently use! This is great as I didn't know T-Mobile offered internet. Pete offered the benefits and features of a T-Mobile bundle and I let him know I'd discuss with my wife. Kudos to Matthew with TWO T's (Matthew stressed the two T's so I had to put respect on his name) who also chimed in and showed me a few protector cases for my iPhone. Thanks Team T-Mobile. I'll be back to upgrade my iPhone.

I went in and asked for a repair price, it was astronomical... MORE than Apple. I told my husband…read moreto go in and ask the next day and they told him half the price for the same exact repair. Still not competitive with Apple, just take it to the Apple Store.

Great service! Repair was completed fast and on time. Owner was pleasant and suggested accesories…read morethat were really helpful. And they're open 7 days a week!!!

We needed some help with phones that weren't working properly after a cross country flight…read more Somehow after being in airplane mode the phones wanted a SIM pin entered before they would function. The folks on the toll free number couldn't help, so we went to the store to try to get a human to help. Well, the humans here were okay; they tried to help but ended up telling us they couldn't help and maybe we should visit a corporate store, like the one on Galleria. Well, that's not what I was looking for. I'm rating them three stars since they did initially try to help us. But I can't rate them higher in good conscience since they suggested we go elsewhere and could not help us solve our problem.

I came in with my old iPhone 13 Pro, which was pretty banged up and had a broken camera. It was…read moreabout 15 minutes after opening, and the employee was just wrapping up with another customer. Once it was my turn, Rowan helped me out and was great from the start. He began by asking about my budget and didn't try to upsell me on things I didn't need, which I appreciated. I decided on the iPhone 16 Pro for its upgraded camera features. Rowan made sure not to mess with my current plan just handled the trade-in and kept everything simple. He let me know I could transfer everything at home, and the process was super easy. I also grabbed a case and a couple of chargers (still annoyed that Apple doesn't include one anymore). Overall, Rowan was friendly, helpful, and made sure the whole experience was smooth. I'm really glad he helped me without complicating anything or changing my plan.

I like that they're opening up more 5g Internet now and it's a really good value for the priceread more

With two employees and two customers in the store, they hardly acknowledge you and let you stand…read morearound until they are ready for you. In my case, after 15 minutes, I decided to take my business elsewhere.

We dropped into our local Verizon store to get my daughter a new phone. It wasn't crowded at all,…read moregreeted right away in a very nice an clean store. The girl who helped us was fantastic. We knew what we wanted which also made it easy. She explained the current promotion clearly and off we went. We were in an out of there in 30 minutes or so. I just wanted to give a quick shout out to how easy our process was. Customer service was to notch. Cheers.

***STAY AWAY*** They will offer you a trade in amount more than what they can offer. I was shorted…read more$710 for two lines as promised. I could of sold my phones on my own! NEVER AGAIN with VERIZON!

Walked in with an iPhone screen that was malfunctioning. Walked out 10 minutes later with a new…read moreworking screen. He was nice, fast, and efficient!

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

This morning, I was upset and frustrated about a billing issue. I was unable to resolve it on the…read morephone, so I went in to the store. WOW! Was I glad I did! Trevor was calm, polite, friendly and caring! I felt better just being there! I would add that Trevor is also knowledgeable, patient, and professional. My issue was completely resolved, thanks to Trevor, (and Kevin in Customer Care), and I felt like a weight had been lifted from me. I am thrilled and can't fully express my gratitude for Trevor and his actions on my behalf. I highly recommend this store if you want an excellent experience!!! Thank you Trevor!!! You're the best!!!

if you are Verizon customer go elsewhere. I mean anywhere, but here! We had a death in our family,…read moreso we needed to change our phone plan. The person that we worked with took advantage of us rather than trying to help us. We were lied to about the cost of our plan. When we received our first bill recently, we noticed it was double what the victra associate told us. He also said he would upgrade our phones with no cost we just needed to turn in our old phones and pay the taxes on the new ones. Of course, when we got our first bill, both phones we're on our bill, We spent at least six hours at this location annd nobody was able to help us. I finally had to go to a corporate location and they were kind enough to help fix what they could. I wish I had gone to the corporate location in the first place because they were so kind and seemed to be people of integrity. They helped resolve what they could. I am still dealing with issues with this new phone and I'm really sad because I've been a Verizon customer for over 20 years. I've never had this kind of customer service from Verizon so it has been surprising. Not all Verizon stores are created equal. I wish I would've known that before I did business with this one. Hard lesson to learn, but I hope other people don't make the same mistake.

Very good explanation; quick and expert serv ice. Very reasonable price. Took abouut 20 minutes,…read morecharged $20 and dealt with 3 issues.

I just stopped in to get a replacement for a cracked IPhone 16 Pro screen protector and possibly a…read morepretty case! I didn't have much luck with a case, they only had 1 clear. On the other hand they did have a nice Tempered Glass Screen Protector which they put on by my request. I suck at it lol! It cost $30 and took about that amount of time, since it took the staff a few tries to get it one on the phone. That being said, it's the best placement for a screen protector I've seen on my phone, no bubbles or lint on the screen!

After countless let downs and disappointments from "IT Professional" and "Experts" I discussed…read moreour challenges with Brian Ashby. He was confident that his team could take care of our needs easily and get it done quickly. I worked with Michael to get the plan together and estimate. I was expecting the quote to be higher based on previous companies estimates, yet Michael was honest, straight forward and told me exactly what we did, and did not need. Everything was ordered, set up prior to the installation date for a very quick installation with minimal down time to our network. Justin showed up the day of installation and was a super nice guy! Chatted while he got everything prepped and made sure he had all the info he needed to get right to work. He cleaned up all the wiring in our server room and installed the new gear, along with 3 long range extenders. Fired everything up and within minutes, we were all back on line! If you've had horrible experiences with business IT support, I strongly suggest you give Ashby's a call and the opportunity to help you. Justin hasn't even been gone for 30 minutes and I'm writing this review... that's how awesome these guys are!

Great place for commercial communications from phones to fiber. They have IT solutions for every…read morebusiness budget and are fast and reliable in terms of their response and commitments to their customers. If you don't have or can't afford an in-house IT guy/team, then contact these guys for help. I've seen what they can do for customers and it's my first call when I need technology consultation and solutions.

SCAM!!!! Beware!! phone battery lasted 2 days and phone was dead!! New screen didn't work on the…read moreedges.

Best customer service they replaced my iPhone screen and it works great 10/10. Would recommend this…read moreplace to everyone I know.