Excited to watch the final episode of the latest season of Love Island, my and I were highly disappointed when we received an error message on our Xfinity cable box. Thankfully, we have an Xfinity store in close proximity to our home; therefore, when my wife called Xfinity to do some troubleshooting, they advised us to bring the box and remote into the store. Upon arrival, we observed a very busy store with patrons receiving personalized customer service (the store is organized in a way in which staff do not have to stand stationary behind a counter). Once he finished serving an employee, a customer service representative by the name of Asiel summoned and greeted us. We handed over the defective hardware and Asiel informed us that we had the latest model; therefore, the replacement would be identical (unfortunately they were sold out of the 4k box that he tried to obtain for us). After providing us with the new box (plus an extra remote), he mentioned some potential savings that we could receive if we switched from T-Mobile to Xfinity wireless. Although it was a pretty good deal (Xfinity wireless uses Verizon's towers), it could not compete with our T-Mobile plan that includes free and discounted movie streaming platforms (i.e., Hulu, Apple TV, and Netflix). Once Xfinity Wireless develops a plan that includes movie streaming services (currently they only have Peacock), we will entertain the thought of switching over. Once we arrived at our home; we installed the new box, sat through a few system updates, and were able to resume Love Island...thank you Xfinity Elk Grove! read more

Their customer service is incredibly, absolutely, positively dismal! Don't ever try to resolve an issue by phone. The phone tree is ridiculously loaded with the most useless options and you cannot opt out and speak to a live person. If you do happen to talk to an agent all they want to do is upsell you. They have little interest in assisting you with your actual questions. I've been with these guys for over 20 years and they used to be great. Might as well be back on AOL dial up 1200baud modem. My search starts for a replacement! read more

I came in to just do a Modem drop off to only get a receipt and the staff had everybody in line for 1 to 2 hours. No hello or welcome to our store. Just ignored people and the Wait was too long. My legs was hurting. The sales person Samuel heard me complaining. about the wait. He said to me, you can leave. I told him, I was not leaving I waited this long. I asked him if I can drop my Modem off and get a receipt for my Xfinity because the wait is too long. His response was no if you want a receipt you have to wait. I couldn't believe His dress entire was shocking his pant was sagging like he was at home instead of work. The employees was extremely slow and uncaring with poor customer service skills. I will not come back to this store a big joke. read more

Came in to drop off my old moden after needing to update to a new one. I arrived on Sunday about 20 minutes to closing, and saw there was a number of customers being helped and several waiting for assistance befofe me. Hoping to still be helped I waited in line, and thankfully as closing hours arrived. Staff didn't turn the rest of the customers waiting away, and instead just locked the doors to not theily were closed amd would help the remaincustomers in the store. Once I arrived to the counter Celine helped me turn my old modem in, and was gracious enough to let me know that I qualified for a new internet rebate that would save me $10/mo and give me faster speed that I currently have. And would also lock in my savings for a longer period of time. And because I was already on auto-pay I got another rebate, so what started off as just turning in old modem. Turned into my leaving with saving $20/month on my internet service, also with a faster download speed. Overall: Great customer service l, and I appreciate the staff looking out for their customers, and helping them get a dmbetter deal to save money. read more

Riley was able to help us extremely fast and was great overall. Would recommend this store and to ask if Riley is around as we couldn't have had a better experience. read more

My visit to Xfinity to pick up a new internet modem went very well today. There were plenty of service reps on hand, and Johnathan helped me immediately. He was able to look up my account and see what I needed, and was so efficient in processing my order. It was much easier than what I went through with the service by phone. Xfinity is located, just east of Target in the Laguna Crossroads shopping center. What a relief that Johnathan was a great help. read more

People are nice but Xfinity has the worst customer service. I would recommend Verizon.

dude was unhelpful. didnt know what he was talking abt. completely messed up my moving order online and i am unable to fix it. customer service is impossible to reach. this is ridiculous. maybe stop hiring just anyone. read more

Easy to make a in-store appointment thru the app. Was attended to timely and my concerns were heard. I was given information that helped me to better understand my plan. My suggestion: before you accept any deals over the phone to add devises (Apple watch) to your plan, please go to the Xfinity store FIRST. Associate will go over with you, the exact details of adding another device to your account. I wish I had done this!!! read more

Do your research, if you crave true high speed internet look around more. Bummed, I really wanted to like Xfinity. The product is just sub par, you pay 1000mbps for shared network speeds, during peak usage time in neighborhood my speeds averaged 1-300 mbps, most of the time 70-200 mbps. So I'm paying for 1k mbps download speed yet getting 10-30 percent of what I'm paying for, and I haven't even had it a year, and I'd say it has been down 5-7 times already. Just not great service overall for 80 bucks a month. read more

Juan R. The day before Juan went over internet packages Xfinity offers. Professional, humble, and understanding are traits to describe Juan during my visit. In addition, I was never pressured to purchased new product. Overall, Juan was helpful, resourceful, calm, and patient throughout the duration of my visit. I cancelled my services for Xfinity for personal reasons. read more

I was placed on a plan that she said the rep that would save me money but in the long run it cost me more. And when I would text her to fix it she said she would but then my bill would just keep fluctuating then she just stopped answering. So I ended up just calling in to the main Xfinity and got it fixed. I was paying more than I should. Don't go to this location. Go to another one or call in to get your issues fixed. read more

they are scammers by selling cell phones promising promotions at the end of month they are not answering the phone. I don't recommend any one to buy cell phone from them. read more

I would give them zero if I could. Run from here to another location. I was offered 1 year free mobile with an $8.00 monthly charge for the Galaxy A16 phone. Because I'm doing rideshare between jobs I would love to use a crappy phone and not my good one. I stop in today at approx. 12:30 asking to switch from Boost Mobile to Xfinity. They tell me that it will take approx. 1/2 hour to transfer the data from one phone to the other. I leave and go shopping. Upon my return I am told that I need to call Boost and get a transfer number. After a while I get the number and tell them what it is. 2 hours later I am still there waiting for them to switch the service! Are you kidding me? They were so nonchalant, typical 20-something I could care less attitude. 3 people told me that they had to call "Boost because they couldn't figure it out". Well you know what Junior? I could care less. They the switch the story to that "because this is an online phone they don't know what to do". Wait, what?! Isn't this what you do? I walked out. Well unbeknownst to them I found the name and address of the CEO of Xfinity on line and I'm sending him a snail mail letter letting him know about the absolute ineptitude of this location. God help this country with this generation eventually being in charge. Brian L. Roberts is Chairman and CEO of Comcast Corporation, one of the nation's leading providers of entertainment, information and communication products and services. The CEO of Comcast, Brian L. Roberts, can be reached at the company's headquarters: One Comcast Center, Philadelphia, PA 19103, You're welcome. read more

I told him the problem, he didn't open my account but told me the didn't handle the TV issue. The local staff was not helpful and kind to me. read more

Everyone has xfinity problems, but I came here with some tv and phone issues and Celine and her team took care of it. Very patient and were able to answer all my questions. Just get here early before the crowd and you should be good. read more

These guys will tell you to cancel your account and open a new one. don't believe anything they say they promises incentives that are not there read more

Employees need to be trained on what they can and cannot do. Went to return a phone I ordered online through xfinity mobile, was told I had to turn off find my iPhone, etc and that it would take an hour in store, but it's instant on your home WiFi. Yeah...sure. So convenient that it takes an hour when you close in an hour. Guy even asked his co worker who was scrolling reels on instagram/tiktok to confirm that. I get it, not the greatest job, been there, rather you just say it won't be done before you close. It was instant, but still pushed to comeback tomorrow as his manager can waive the restocking fee. Came back 2 days later, and only reason I put 2 stars is the lady here was confident and kind. Stated they can't do anything since it was ordered online and has to be done through the site and shipped back. At least she knew her stuff. Wish the last staff knew well...anything. Seriously though, at least know your basic what you can and cannot do. read more

Yes, my internet provider, that I moved to from Xfinity was Verizon. Love the reception, speed and that I could bundle with my cell phone service. Everything all together and a discount for bundling. Verizon provides amazing internet service! read more

11 people in line only 2 reps helping. This is ridiculous. Why are so many people in the back when the lines almost out the door. Get it together xfinity this is ridiculous. read more

I was told by Xfinity phone team to go this store to pick up a free Wi-Fi pod. Upon arriving, I was met by a greeting person and was told that they didn't have any pods in stock and that I should go to Delta Shores corporate store. This store said I would need to call in and have one mailed to me. After calling, the phone team said they didn't have any pods and that I would need to work with another team member. They said the team member would call me back but I haven't heard anything. read more

They billed me overs of 120 .. my bill was 40 dollars , all year ! Now in January of 25 it's 262. Make that make sense ... I do NOT recommend Xfinity ! read more

Retrain your associates attitude. Don't be on your phone while helping out with a customer. Especially Heather who decides to stay on her phone the whole time talking to me. She can't explain thoroughly about prices and promotions BECAUSE she was on her personal phone. read more

I waited over an hour and then the woman did not take me although I was the next in line. She was extremely rude and disrespectful. I am white and she waited only on black customers. read more

My experiences over the years here have been variable. On a recent street trip Bri was so excellent. I even made a second trip and was in and out quickly. It's much appreciated. read more

RUN DO NOT GO TO THIS STORE DO NOT GIVE THEM ANY OF YOUR PERSONAL OR BANKING INFORMATION. 7/2025 I was going to switch my internet and phone to them. I got chips for the phone and a router, in 2hrs, set nothing up changed mind, went back asked them to cancel, NOTHING WAS ACTIVATED. They said they cancelled. 2 mos later pending charge on my bank account. I went back to the store they said "we dont know what that happened sorry". My Bank had to reverse it. Now in november I get a call from Sequim their credit collector, saying were reporting you to the credit agency for a debt, of $67 for xfinity phone service. I told them this is continued fraud and harrassment. I went onto the BBB to look up Sequim and there are so many complaints against this company!!!!! RUN from this company do not use them. read more

Johnny gave my wife a good price in writing. She came home to review it. The next day he avoided her for over 1:40 minutes "he's at lunch". Now the offer is no good and the price is 25% higher. We filed a formal complaint with Corporate with someone named Paul. read more

If I could not recommend not using Xfinity I would but because our area only has Xfinity that's what I have to stick to. The customer service here sucks. Especially if you do decide to get help from Heather. When my husband and I walked in, and asked questions, she was constantly on her phone. Never really addressed our concerns, and she sounded bothered like we were bothering her. She also gave us attitude when we tried to ask her more questions and a better understanding of other deals or promotions that were available. It was to the point where our questions were never answered and we left the store even more angry and annoyed. read more

My wifi router is almost 6 years old, has been slowing down, routinely stops and on the fritz. I walked into Xfinity to discuss my problem. I didn't bring the old equipment with me. I anticipated some pushback and sales pitches followed by renegotiating my package and equipment. Jose welcomed me (and my mother) and greeted us in a cordial, professional and "how may I help you" manner. He told us he'd be with us as soon as a computer freed up; we waited maybe 10 minutes. When it was available he asked to come to the front counter, listened to my concerns then promptly told us my router was two released / generations ago/old and outdated. He got a new one out, showed me the new plugs and connections as they were different from the old one and explained what I needed to do. Throughout the contact he was a breath of fresh air, so friendly, go get em and helpful. He represented the Xfinity Comcast brand well. He made the overall experience including time in the store great! Jose deserves accolades for his customer service! read more

The Frankfort , Illinois Store was a breath of fresh air actually fixing a massive problem so professionally and I might add so courteous. i was offered a promotion that helped me. Please note that Darius handled all my questions with patience that went above and beyond the call of duty. i appreciated the help as I am old. P s the store is immaculate And the staff was so helpful . read more

We needed a simple equipment (remote control) fix and being the holidays, I felt making an appointment would allow for a quick "in and out" situation. I was there ahead of my appointment time and walked in to see a single line. Approaching the only employee on the floor, I informed him I was there for an appointment. Barely giving me acknowledgment, he tells me "get in line. " After having to wait 1/2 hour past my appointment time, I was quickly helped replace my remote. Before departing I asked the young lady who assisted me why make an appointment only to have to wait behind the walk-in customers. She apologized for the rudeness of the young man who hadn't followed procedure and said she would speak with him. If not for her professionalism one star would be generous! read more

Customer service is horrible, the employees are not knowledgeable at all. They tell you they've fixed your issue when all they are trying to do is get you out of the store. They have no authority to fix anything, all they do is open an ECM ticket and tell you they have at least 20 days to get to it then an unspecified amount of time to work on the issue. They can't even send emails in a timely manner. All in all, I will never go to this or any other Xfinity store, ever again read more

Juan Tinajero is knowledgeable and works fast. He helped me cancel my old service and set me up for new service at my new address. He knew all the speeds and rates and got me out of the store in less than 20 minutes. I appreciate Juan for his help. Give this man a raise! read more

My contract is about to end. I chatted with their agent, and he promised to extend my contract at the same price for another 12 months. However, I didn't see the update on my account, so I called them to confirm the extended contract. They said no extension for the contract at all. They just offered a higher price for the month, and I talked to about 5 or 6 of their agents; everyone said a different price. These guys are very tricky, and they only cared about how to sell it for a higher price. Don't believe what they said before any signed paper. read more

They are unorganized with extremely long lines. They call the same phone numbers to get help just as we would.

Horrible management. Hun needs to do better! Misinformed customers and untrained staff! They say things are free no charges, don't believe them, it is a lie. There is always a charge. Did not provide the charges information before hand. Don't sign anything until you have a final quote in paper. read more

Despite our frustrating experience with the Xfinity store at the Delta Shores location, we decided to give it one more go by visiting this Elk Grove store. All we wanted to do is renew our service after our 2 year contract was ending, and get help by possibly decreasing the bill to a more financially manageable monthly fee. We walked in a bit stern and grumpy with very low expectations, but instead, received actual concerned, helpful and friendly service! The handsome and personable man of the day is named Shaq! He was very patient with us, as he spent quality time going over all of our fees. He made useful suggestions and even reverted my old telephone land line, (which we were about to discontinue), and offered their new promotional Motorola cell phone as a free addition to our service! Now, I can still keep my home phone number and get a cell phone in it's place for free! Minus the previous land line charges! We also decided to lose Netflix (for now), but gained HBO Max instead, which was also included in our new lower rates! We lowered the monthly bill by about $40.00! Yes, it's the usual committed 2 year contract, but the financial budgeting is greatly appreciated! By the way, I am enjoying all the features that my Motorola One 5G Ace has to offer! Took me a little time to learn how to use it, but it really does the job. Especially blocking all the spam calls without disturbing me! This current experience gave us renewed faith that Xfinity does have quality staff within their corporation! Thank you again Shaq!! It's too bad that this Xfinity store hasn't claimed their business on Yelp! read more

Xfinity Store By Comcast Branded Partner - Television Service Providers Near Me - Elk Grove, California

After talking to I would say like 15 representatives or so who have said my daughter's iPhone esim was not compatible to their network, one representative finally got her phone to the network two days ago which took less than 5 minutes! They were able to give me credit for my bill since her phone was never used for a month. Like a said, this company needs to be consistent read more

Horrible customer service, one worker came to the door continuously for 3 days straight and didn't know how to take a no. Horrible customer service sticking with T-mobile. read more

Oooh my, my my... you get what you pay for. I value cheap stuff so I endured the emotional suffering Xfinity brought me. Gabriel did NOT transfer my phone when he said he would causing severe emotional distress- (if you went through what I did, you know this isn't over dramatic- it's accurate) anyways, I had to pay to reinstate my old service so my number could be transferred then got the run around from the old company. How is this Xfinity's fault? We'll, let me tell you: 1. Gabriel knew my situation and failed to tell me NOT to cancel my service until I got my daughter her SIM card. 2. When I went back to the store for help, I got the run around and was told he was working on it (he wasn't) 3. I kept getting mixed messages on what I needed to do and what Xfinity was going to do. Basically, when you're signing up, it's so easy! When you need help to keep your same phone number or understand what you need to do, they're as clear as mud. But like I said, it's cheaper and with inflation skyrocketing, I'm apparently willing to sell my soul to save a couple bucks. read more