Was in the Verizon store this afternoon with several iPhone issues, including updates and password…read morere-setting. Was met by Giancarlo who greeted me right away and asked how he could help. Giancarlo listened to my issues and addressed every one of them. He took his time and thoroughly went issue by issue. Carlo is very knowledgeable and well schooled in the operation and phone functions. As far as I'm concerned, Carlo went over and beyond what most customer support staff would invest. He took his time in working on my phone to ensure it was functioning at its optimum. His demeanor was extremely professional and appropriately pleasant. Before I left the store, Carlo made certain EVERYTHING was updated; all the setting were correct; and the phone was "good to go." It was a great feeling to appear so important as a customer. Appears to be a Verizon trademark he embraces. Carlo made Verizon shine like "5" stars when they weren't looking. He presented and represented Verizon in the most positive light. I do hope upper management observes this review as plenty of kudos are due him. Verizon needs to find more, and retain employees with this work ethic. I anticipate a very bright future for Carlo should he decide to remain with Verizon. Hopefully he will as Carlo has what it takes and can see him as a mentor and management material......and yet further up the corporate ladder. Also, I would like to commend Store Manager, Amera as she has also assisted me in the past. Amera has a similar style and manner. There is some real professional talent in the Trinity Parkway Verizon store. Evidently, Amera has a unique style of store and personnel management. The store is both welcoming and with a sense of calm and order. Generally, employees reflect this service style in the same manner in which they are treated by the manager. She's got it! My appreciation and gratitude to both of you for coming to my rescue. I did not feel judged nor treated as anything other than a Verizon customer who had phone issues beyond his knowledge. Best Regards, Michael Carney Stockton, CA

These people are scammers. They add stuff to your account and claim they are part of the plan but…read morethey are not. They also don't remove the items. It best to go to a corporate store. These scammers here charge for everything. I was told by another rep that i should not have been paying these fees. I'm going to contact BBB and any government agency I can.

This is a corporate store. I've been coming here for two years now and each time I've been here the…read morestaff has been professional and very well trained. I'm always very pleased with the service I receive at this location.

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

Dannie is fantastic! He's so friendly and helpful and I wish all sales representatives were like…read morehim. I would definitely come back to specifically the store!

We went into the store to get some help with a phone problem. Monte greeted us and helped us…read more Monte's customer service skills were top notch. My recommendation is to have Monte provide the other Verizon store located off off Lower Sacramento Road, near Lodi Walmart with some customer service training. Thank you Monte for your help and customer service. Our interaction with you has restored our belief in Verizon.

I went into this store today to get a business Internet line set up for a family member while I'm…read morein town. Carolina A assisted me and just want to say she did a phenomenal job. She was very personable, and it was a pleasant and efficient transaction getting this checked of my to do list. You can tell she knows what she is doing and is good at it while getting to know her customers in the process. Hope to see her again soon! Thank you!

Walked in on a Sunday with no appointment. Kolby was already with another customer but made sure to…read moregreet us and tell us he would be right with us. He was able to help us with also being attentive to the first group and other groups that walked in. Excellent multitasking and customer service. We hope Kolby helps us every time we are here!

JD was so nice to deal with. He really tried to help with a phone base problem I was having. He…read morecares about his customers. He recommended I call tech support, and they were able to fix the problem. Thanks JD!

Shady Verizon buys stolen phones! you can't get a hold of them either! Do not go to this place they…read moreare thief's!

Very nice and very wide aisles ..found everything I needed and store was very easily to navigate…read more I didn't have time to browse cosmetics but can't wait to!!!! Used the restroom and it was very clean and well stocked as well Used self check out and was on our way !! Very nice experience and thank you !!!

Service is always friendly. Their selection of items is fairly decent too. Target is one of those…read moreplaces you leave spending $200 and only have one bag in hand. This is exactly why I usually do a pick up order. Never had any issues with that.

AT&T on Trinity Parkway located in Park West Place shopping center in Stockton, California…read more Yelp Challenge 33 /100 This review is mainly for the awesome customer service I received here. I come here mainly to pay my cellphone bill and U-verse bill. Or if I have any problems with my service or bill. I dislike talking on the phone with any automated service. I like to actually talk to a person not some bot. When you arrive you sign in and it's a first come, first deal process. I come at random times and I never have to wait long. So far I've been helped by Kevin, Janix and Travis. Each time I came here, I left satisfied. I normally go to the AT&T main hub on Pacific and Robin hood. But as of late the wait time is getting a bit crazy. At this location on the far left corner they have kiosk to pay your bill. But it only takes cash, so for Atm/credit. You have to pay at a register. This location is pretty small so they won't have all the latest and greatest stuff or gizmos and gadgets that came out within the past few years. They pretty carry what sells. So yeah, I'll be back next month to pay my bill. Vincent D aka VD aka Vebola aka Vincent Vega. Always, Enjoying the simple things in life.

I had a negative experience with AT&T Prime Communications, and after I posted my review, Hira…read moreresponded publicly. I have serious concerns about how this situation has been handled. I also have concerns about reviews posted by Hira using her own account to leave positive reviews, as well as the involvement of the manager Junaid and possibly people associated with them. I believe there is evidence to support my concerns, and I feel this situation deserves a closer look at the transparency and authenticity of the reviews being posted. Instead of focusing on resolving my original complaint, this situation has raised additional questions about how customer feedback and online reviews are being handled. I have filed complaints with both the Federal Communications Commission (FCC) and the Better Business Bureau (BBB) because I want my concerns taken seriously. Customers deserve honest service, professional communication, and fair treatment. Negative reviews should be addressed by resolving the customer's concerns, not by creating more questions about the credibility of online reviews. I hope AT&T Prime Communications management takes this matter seriously, reviews the available evidence, and addresses these concerns professionally. I am sharing my experience so other customers can make informed decisions.

I just needed a glass screen protector installed on my tablet today. And I was fortunate enough to…read morehave Liset take care of the install. My screen protector was installed without any bubbles or misalignment because she was so careful on properly adhering my protector to my tablet. I think I put off a year or more in even using my tablet because of difficulties in finding a person skilled enough to do a decent protector install. Thanks again Liset and my apologies if I happen to spell your name incorrectly.

Exchanging the Apple Pencil for the Apple Pencil Pro…read more Checkout line is zero people I'm next and I have my receipt. No brainer Even exchange Same price Easy peezy

This was my first time going to this store. All and I mean all of the employees were fantastic…read more Jose helped me out and made sure I was taken care from start to finish. I've been with T Mobile for 17 years and this was one of the best and fasted experiences I've had in any store. Great job!

Customer service is always great. Parking can be an issue at certain times of the day. They always…read moreseem to be well stocked. I recommend this store.