There must have been a lot of changes with Xfinity because their service were all on point,…read moreexcellent! Since I have their cable service, I wanted to try out their mobile service too and also by surprising my Sweetheart, with the latest and greatest iPhone. I couldn't resist during the Apple launch, sign up with a new line of service and get $250 VISA card back and a new iPhone. According to my Sweetie, service so far seemed pretty good. If this works well, I may consider switching all of my lines to Xfinity. I also want to thank Grace for her excellent service. She was very knowledgeable about the Xfinity mobile service and explained every step of the transaction. I was so surprised how quick it was. I think I was in their store no more than 15 minutes tops. I was in and out, with a new phone, new service and made my Sweetie, very happy. That's all that counts. I highly recommend. Cheers!

My wife's name is four fucking letters. Waited an extra half a fucking hour becuase you people…read moreeither can't read or can't spell. Would've waited longer if I hadn't said anything. Over a fucking hour later just to pick up my fucking Internet box. This place is fucking ridiculous

I needed to add a line for my kid. I came in hoping to do so but Xfinity wouldn't allow me to add a…read moreline to my existing plan. So we tried to solve that issue only to be told that the UNLOCKED PAID PHONE I brought with me was stolen. UMMMM OK. I showed them proof that it was paid I full and they said it was black listed. But 5 minutes prior to doing that they had activated it and it working. I was getting more and more annoyed by the minute but it wasn't the reps working there. They had to out source and call to do anything becuase xfinity apparently can't do anything correctly like even provide decent cell phone or internet service. After I left the store I called customer service and was told that my phone wasn't reported stolen, but it wasn't compatible with Xfinity. So ..... I took by business to T-Mobile and they were able to help me instantly without a problem. I'm about to switch all 5 lines to T-mobile. I only gave 2 stars because the girl that helped me was really sweet and I feel bad she and to work for such a shorty company.

Terrible customer service. I actually went on line and made an appointment to talk to someone…read moreabout a new plan and a phone. I had spoken with online agents and did not receive the help I needed so I thought I would try the store. The employee greeted me at the door with what do you need . I told him I had an appointment, he repeated what do you need. We went to a desk where he proceeded to tell me we don't work with California Life line our stores that is an online thing. I asked him to look at my modem I took with me to see if it would handle the speed of a new plan. He wouldn't . When I asked what plans are available he told me there is only one plan, it is x amount of dollars a month for the internet and x amount of dollars a month for the phone. If you get a discounted phone you don't get free mobile for a year. He told me ignore anything online agents told you because they are all wrong and don't know what they are talking about. I left after ten minutes without resolving the issue I made the appointment for. I would not recommend this store.

Another great visit to Xfinity. Had an appointment, arrived…read moreearly and was helped within 5 mins. Updated my WiFi service rate with a five year rate commitment for under $2 more than the current plan which expires at the end of September. No need to change out equipment, no fees, easy peasy and done within 15 minutes. Big thank you to Celine, great customer service, efficient, helpful and quick to resolve my needs. Make an appointment for less wait time.

Their customer service is incredibly, absolutely, positively dismal! Don't ever try to resolve an…read moreissue by phone. The phone tree is ridiculously loaded with the most useless options and you cannot opt out and speak to a live person. If you do happen to talk to an agent all they want to do is upsell you. They have little interest in assisting you with your actual questions. I've been with these guys for over 20 years and they used to be great. Might as well be back on AOL dial up 1200baud modem. My search starts for a replacement!

Terrible service and rules Highly not recommend it…read more If I can can do zero start I will definitely do it

Today is Thursday June 4th 2026 I was on the phone with infinity for 58 minutes talk to two people…read morethat had hard accents and couldn't say my name. All I wanted was to for them to give me the date of when I got the router I have a new printer and it won't catch Wi-Fi and my TV kept spinning I had to go unplug it from the wall and there's times where I'm watching a streaming app and my show would just freeze. The technician is supposed to come out next week I pray he don't take a hour to fix the problem Xfinity you got to do better. Why can't you take money from a prepaid card that same prepaid card it pays for the internet service?

My review is solely focused to the Outstanding Customer Service from ELI!…read more I honestly don't even know where to start because ELI was AMAZING! I reached out to Xfinity for help with an issue involving my old internet home device, and he was incredibly patient, knowledgeable, and genuinely determined to help me find the best solution. What impressed me even more was that he didn't stop there. He also helped my boyfriend lower his monthly bill AND upgrade his phone and give him a brand-new watch while lowering his monthly bill, while at the same time helping me figure out how to reduce my Verizon bill from $265 all the way down to just $80! ELI didn't just solve my problem, he actually educated me on how to maximize my savings and make smarter choices with my services. That kind of customer service is rare these days. He truly took the time to listen, explain everything clearly, and make sure we were getting the best possible value. Honestly, ELI is a God-sent blessing! He saved us a significant amount of money and made what could have been a stressful experience incredibly easy and pleasant. Xfinity, you have a GEM in ELI! Please recognize him because employees like him are exactly what exceptional customer service should look like. Thank you, ELI, for going above and beyond you saved us money, gave us peace of mind, and made our day! 10/10 customer service!

Worst customer service ever! I had an appointment just to return an equipment. There's no sign…read moretelling me to check in so I waited 15 minutes, I told them my appointment and they told me I have to check in and they're still have three, four people in front of me. I've been here before just to return equipment and at that time I had to wait 1 hour. I noticed they would spend at least one hour for each customer. So even though I have appointment with them I still have to wait for a few hours to see them?

I've always used Verizon but with budges tighter I needed a different plan. I want to give a huge…read moreshout out to Nate & Christian. Not only was in & out in less than 20 min but I couldn't be more satisfied with my new plan. They were super friendly, had patience with my Karen like questions, and gave me the best value with genuine smiles. Yay Nate & Christian Christian & Nate

These people are scammers. They add stuff to your account and claim they are part of the plan but…read morethey are not. They also don't remove the items. It best to go to a corporate store. These scammers here charge for everything. I was told by another rep that i should not have been paying these fees. I'm going to contact BBB and any government agency I can.

This is a corporate store. I've been coming here for two years now and each time I've been here the…read morestaff has been professional and very well trained. I'm always very pleased with the service I receive at this location.

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

Super fair, super knowledgeable. The job was to install Televes DATBOSS MIX LR on Eaves mount on a…read more2 story high home. The job too k around 2-3hrs and the attention to detail and doing things the right way even if it costs extra time was awesome. For a week before the job day, we went back and forth communicating parts across multiple days and the professionalism and knowledge shown was actually impressive. They even went out of their way to pick up some equipment needed for the job and charged me appropriately. I'd definitely recommend them. This is the kind of work worth tipping

Excellent installers…read more This review is a little late since the install was about 3 years ago. But I've had no issues and so I decided to give a review. I requested to install an 85" TV in the living room with a Sonos sound bar and separate wireless subwoofer. I also bought a PS5 and asked them to install and route the wires. I asked for high quality wires that can handle 4K or higher and they made sure of it and showed me the box/manufacturer of the cables. I did buy an expensive TV mount but they told me that I would be better off buying a cheaper cost mount that extended better and recommended me one from Walmart. They weren't wrong. So I returned the expensive one. I appreciate their expertise and recommendation. They knew that I was very picky on installation details, routing wiring (especially hiding visible wires), mounting location and they did an excellent job. I would definitely hire them again.

LIES ON LIES ON LIES! told 2 month free service. Charged 30…read moredays later, they pulled my credit without authentication! Then pulled a loan in my name i didn't ask for to pay for the "free" equipment they installed! There customer service is useless and does nothing to help resolve this issue! I don't want their service or equipment after being lied too! Beware of this scam of a company!

We were customers for 6 years. We moved. I called to cancel. After being upsold on a new system…read morethat I politely declined, I was assured over the phone that my account was cancelled. Fast forward 6 months, I start receiving phone calls 3-4 times per day from Vivint requesting payment on the account. 9 phone calls, 3 hours on hold and $100 later.... We were finally able to cancel the account. Absolutely terrible customer service. This has been one of the most frustrating companies I have ever dealt with. Run!

We went in because of a text message I received about a phone discount which was too good to be…read moretrue. So I went in to confirm and sure enough I got a crazy discount on an iPhone !! Can't say how happy i am

Donna and Mariela really know how to take care of you ! I purchased my phone at another location…read moreand forgot to get my stuff transferred. They helped me with a smile and didn't give me a hard time.