We went into the store to get some help with a phone problem. Monte greeted us and helped us. Monte's customer service skills were top notch. My recommendation is to have Monte provide the other Verizon store located off off Lower Sacramento Road, near Lodi Walmart with some customer service training. Thank you Monte for your help and customer service. Our interaction with you has restored our belief in Verizon. read more

Kyle was so sweet went the extra mile and set us up and exchanged lines etc. Customer service the way you used to get it. Thank you, Kyle, for being so patient! read more

I don't even know where to start. I don't write too many reviews, but I had to write this one probably has nothing to do with Verizon. Just a couple of sales people that want extra commission I was told nine months ago get the Apple Watch and it'll be a dollar more a month little does he tell me Alex who used to work there no longer with the company I can see why says it'll only be a dollar a month. I just found out a few days ago that it's not a dollar a month it's $15 a month And I don't even use the watch second of all they tell you about the screen protector lifetime warranty if you do have to replace it you still have to pay about half of what you paid which is about $22. These people are crooks. I know it's $15 a month $22 for a screen protector, nickel and dimes right what time is it by 36 it's about $600 that I'm just kissing goodbye and these people do nothing. Just a few bad apples in a pear tree. It's OK when that place shuts down or new people own. It don't know why I was a car salesman for 25 years and I did nothing like this. I wish I could give a zero. Less than zero. Oh yeah, and by the way, I forgot I talked to. I think her name was Susan. She's the assistant manager said her manager who really want to talk to would call me back that day. It's been three days already SMH. Oh, and one last thing this place is like a like an entity it's not owned by Verizon. It's got their name but it's independently owned by who knows but it's almost like a franchise that Verizon doesn't control they can do whatever they want. read more

What an absolute joke. We went in looking for an internet solution for our new home out in the country. They sold us a hotspot. Never mentioned that LTE WiFi was an option and said the throttling would be similar to phones. The hotspot was useless once the data plan ran out. They throttle back so much you can't do most things let alone share it with a family. This isn't the worst of it. We returned the hotspot within 30 days and should have been charged for one month of service. They will not stop charging us for both the device and service. Corporate says we need to speak to the store and the regional manager and store manager, Jordan, are not calling us back or just doing the easy task of removing it from our account and crediting us back. So this store seems to treat you great on day one and then like yesterday's trash thereafter. read more

I had an amazing experience at This store!! Victor, was very professional and New all the answers to my questions. He went the extra mile!! Victor made my experience with Verizon a pleasure, I will recommend this store to My family for sure. Thank you ,Victor Hunter read more

Best experience at a phone store :) super friendly staff. quick easy and out of there! loved it

I was a customer here and i would have to say this was the greatest customer service I've ever experienced in a phone store. Reuben was the employee that really helped me out seeing that I'm not a huge fan of technology. lol!!! we were able to find me a great phone and accessories as well!!! Thank you so much for your kindness and patience ‼ read more

Let me first start by saying Peirce hands down has the best customer service ever. This guy needs a damn promotion. During these unprecedented times people are coming into the Verizon store to get their phones fixed and or any other issues that someone might have. Peirce has been very clear and therapeutic when comes to visiting the store in order for you to come in you must set an apt prior to your arrival. Once you set your apt Pierces focus and attention is on YOU! I come to THIS Verizon store just for him. He listens and takes care of my family's needs. Thank you, Peirce for your continued excellent customer service and therapeutic communication. read more

Verizon - Check him out! - Mobile Phones Near Me - Lodi, California

In our new normal... We have every day heroes. They are not a lot of them out there, but they're there. Pierce is one of them. We could not get a hold of anyone with Verizon tech-support through the 611#. My father's phone had no service. Pierce was able to figure out what was going on with Verizon. He answered the phone immediately and gave us a support we needed. It was a very stressful situation, but having Pierce's help made all the difference. I found Pierce's number and he answered right away. That's a rarity these days. Plus, he followed up with a call back. Customer service that was above and beyond! read more

I went today to the store because of a bad phone service and they didn't even solve my problem they didn't even know the price of my plan. I thought I had the best service in the country All day I've tried to call customer service all day but they put the excuse to not answer because of the coronavirus, nobody answers me. " I thought the best service in the country". read more

Horrible customer service! If I could give zero stars, I would. Ordered two phones and multiple accessories. One of the phones was on backorder. After two weeks it arrived at the store, I received an email and called the store to arrange to pick it up only to find out that they had sold it to another customer. When I called and went into the store I was given excuse after excuse and didn't even receive a apology! They said that they called twice and didn't get an answer or leave a message. They lied! I only received one call and I called them back. When I called I was told by Dominiga (?) that she needed to go to the back to check the boxes that arrived earlier that day. She said that she would call me back the next day. SHE NEVER DID! I can understand if it was a mistake...mistakes happen. All you need to do is apologize and make it right! Don't lie and make excuses! Horrible customer service experience! This is not a Verizon store it's Victra. Victra is authorized to sell Verizon. Do not be deceived by the sign. We worked with Irma and Dominiga. Edit Your Feedback read more

We came in today to buy a new phone. We left with two new phones as well as accessories. Jordan & Nick are not only super helpful and knowledgeable but these guys are hilarious! Thank you for all of your help. read more

Came in at around an hour before closing to get some help with a glitchy iphone. Colby was behind the desk helping a family for over an hour while we waited patiently, at around 8 o clock exactly at closing he was finally able to help us out and stayed nearly an extra hour past closing to make sure we were completely accommodated. He thoroughly explained all the details and options that I had given my situation. Super patient guy and handled himself very well dealing with all those customers while being the only representative in the office. Colby is a stellar worker and deserves a raise!! read more

I get the Covid guidelines but it's been over a hour and I'm still waiting to be helped. This is ridiculous I'll never come here again

The best customer service. All the staff is so friendly and provided me with so much comfort during the process of setting up my plan. They work so hard and it is very obvious they care about their customers. Jordan, the manager is very nice and went out of his way to find me a phone as soon as possible, because I was in a bit of urgent need. read more

This is the best Verizon store around. Pierce was so helpful. Pacific ave store would not take the time for us. Pierce at Kettleman was very helpful and explained everything. My bill was just as explained, no surprises. Love this place! read more

Great store! I liked David a lot! He was super awesome and helpful and didn't make me feel rushed. Karina was super super nice and helped me switch my sisters line to my account, with no issues. The new manager (Roberto?) was awesome as well! He had his hands full with a very annoying customer when i got there but his professionalism didn't break once and i appreciated that. He assisted them and they were happy in the end. Awesome store! Helped my sister out a lot. Courteous, respectful. A-1 service! read more

Best customer service from Bella, she was so helpful and took her time trading in our phones. I can't say enough good things about how impressed I was with how knowledgeable she was and customer oriented. I will definitely be going back to this store for all my future purchases. read more

Went into the store today attempted to return a trade I. On old phone, 1st attempt to get help was a bit of a fail, while on hold another sales person Kimberly saw asked if we needed help while we were on hold w/Verizon, Kimberly went above & beyond customer service than what was expected!! Thank you again Kimberly H. read more

Pierce was AMAZING! I had purchased a pre-paid phone for my niece and we were extremely frustrated because we were trying to activate it on our own and couldn't! He came to the rescue and now we'll be returning here when we decide to upgrade her device/service! Thank you for being such a sweetheart! read more

This Victra store is one of the best but only because of one of the employees, Pierce Cornejo. He not only is very knowledgeable about the different products but goes above and beyond customer service. He is helpful about explaining the different options and takes the time to go over what is best for you. He has great patience in what is often a frustrating process. While this store has undergone managerial changes and the current manager has no customer service skills, I will continue to go to this store because of Pierce. He truly enjoys what he does, has the knowledge needed and is genuinely a pleasure to do business with. He is a great person and again, the reason for this repeat customer read more

Vanessa, was awesome she helped me get my Fitbit,Hearing Aid all pair and sink into my IPHONE. She explained everything to me regarding my Fitbit. I totally committed to this Verizon store and recommend other to this store. Vanessa , manager was also helpful to me. His name is Pierce. Anyone who goes to this store please asked for Vanessa or Pierce they are totally committed to Verizon and their customers. read more

Best place to get a new iPad! Robert the manager was kind and knowledgeable . The store is so calm compared to going to a chaotic Apple store! And I got a much better price!! A total win! It is in same building as the Rabo Bank, corner of Ham and Kettleman. read more

Thank you so much Ariel! You went above and beyond to help me find the right phone for me AT AN AMAZING PRICE.

My husband and I needed to switch from the evil AT&T. Nick was great. We had a few hiccups with our new phones but Nick was was so professional and patient. Great customer service, great product. read more

This team is so welcoming and patient! I broke my phone and had to buy a new one which is always stressful but Ariel took his time an helped me pick the best phone and plan for me! All guests coming in were greeted and treated with kindness. I will be going to this location again for all of my mobile needs!! Thank you guys! read more

5 minutes in and out great customer service, both times had all my business resolved without issue and quick to boot. Can't say enough about the customer service read more

this is the only Verizon store that I will ever go to because every time I have gone in I have always received excellent customer service and the employees here are always very courteous and very fast and extremely efficient. I would not go anywhere else for Verizon services other than this location!! Highly recommended. read more

The service was great! They all took their time and answered every one of my questions. They are patient and will help you find what you need. This is where I always come to get my new phones, and I'll be returning! read more

As a senior I have visited many Verizon stores for help with technological problems due to lack of knowledge. however this Verizon store in Lodi was a fresh, wonderful experience. The staff, Ana and Wally, truly cared about the dilemma I was in. It wasn't just a job to them. They were very patient in responding to my many questions and concerns. In the end I left with a better updated phone plan and a new phone. Final bill is less than what I was paying before. Now that's a good day! read more

this location has a serious management issue, going as far up as "supervisors" and trickling all the way down to the in store sales representatives. i started a new business account in october of last year, after leaving an old provider, with multiples lines of data, devices, and business internet service. since the start of my account i have had nothing but issues with this store and everyone who "helped" me at times. months ago, i had been way overcharged for my internet service as it was supposed to be "unlimited" and somehow without any explanation apparently, was switched to internet with a overage limit, i was charged almost an extra $300 for that and never got any credit or help with that, i think they've forgotten that one as the girl who was helping me at the time was a bit slow. on top of that, an extra line of data has been sitting on my account, charging me every month since november, and i brought to attention in march when i became aware. it is now june and i have not received any help what so ever, i have been given run around after run around with multiple representatives, and when asked for management involvement, i get nothing. then their idea of "solving" said issue, was to charge me $135 to remove the line, that THEY let get added without permission or confirmation. so now i'm out almost $300 on one line of data for a device that was never in my possession! in case you forgot, that's now almost $600 in OVERCHARGES that i know of :) i'm assuming they have a manager that likes to sit and let their employees deal with and take the brunt of everything from what i've witnessed. at this point i've pretty much given up and would love to leave the company and take my business elsewhere, but i'm of course contracted and would not like be charged an arm and a leg to do so. the store manager JOSH i believe is also the manager at the other lodi location so all in all i would avoid any verizon locations in lodi unless you want countless over charges and little to no care or involvement from people who get paid way too much to sit and do nothing! read more

Great customer service at this location. The assistant manager, Karina, was extremely helpful in completing my order for my Apple Watch as well as patient when helping me sync and set it up with my account. The staff is always welcoming and willing to answer all my questions. Definitely recommend this store and will be coming back. read more

I needed 2 phones. Pierce helped us pick out phones that were the perfect phones for us. He took the time to quote us for different devices and didn't just push the most expensive e product. Amazing customer service and super friendly Will be back for more devices when budget allows it. read more

I went in to Victra to get a new iPhone. Waleed treated me with top notch service. I highly recommend this store.

Waleed did great. I walked in with the intention of buying a new phone. We had a nice discussion about what I was looking for and he showed me some options. I picked one and after a brief process of purchasing the phone and transferring my apps from my old phone to my new one I was on my way. Both salespeople were very friendly and attentive and I would recommend this Verizon store. read more

Just visited their store in Hermitage,Pa..A really convenient location...Easy to get in and out of with plenty of parking..Staff was friendly and well educated on what they were selling..Would rather deal here than the corporate store in town.. read more

Picked up my new samsung note 10+ Ariel and Rob were great! Appreciate thier service "THANKS"!

The customer service here is superb. Specifically Karina the assistant manager. She always goes above and beyond to ensure customers are satisfied and you are getting just what you need. With Her and her staff, you can always ensure a great experience. read more

Went in today because I bought a phone from a private party and shortly found out about a week later that the phone was listed as lost/stolen, Roberto was so informative and helpful and very patient with my mom and I. He was able to give us all the information we needed to confirm and what to do to help prevent this issue in the future. All around great experience for a crappy situation we were in. read more

Woah! Was here from Los Angeles visiting my mom and brought her in here to open an account and purchase a phone. 2 customers and 2 employees. We were here for 5-10 minutes. Nobody acknowledged us AT ALL! Crazy! We walked out and will have to find some place else to get service. So sad. read more