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    T-Mobile Experience Store

    3.1 (15 reviews)
    Open 10:00 am - 8:00 pm

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    12 days ago

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    2 months ago

    Rude. Treat customers better especially when they try to buy something. Testing elderly people better as well.

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    2 months ago

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    2 months ago

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    7 months ago

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    1 year ago

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    5 months ago

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    2 years ago

    Made false charges to my Bank. Dispute started. SENIORS get away from T-Mobile. I saved $360 annually with Consumer Cellular.

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    2 years ago

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    3 years ago

    Great customer service and very welcoming environment. I was greeted and they took care of my needs expiditiously.

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    3 years ago

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    3 years ago

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    4 years ago

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    Ask the Community - T-Mobile Experience Store

    Can my niece upgrade her phone without her dad present even though she's under her dad's account?

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    Review Highlights - T-Mobile Experience Store

    Shout out to Edgar and Aaron Very friendly and helpful and totally answered and made sure I understood my new phone before I left the store.

    Mentioned in 2 reviews

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    AT&T Store

    AT&T Store

    2.6
    (31 reviews)
    5.8 mi
    $$

    Do not go to this store. They are not a corporate ATT store. If you must go to ATT, go to the store…read moreon pacific Ave. the employee and manager are going to try to scam you if you are not careful. They got us to sign up for 2 lines, but we caught it early so we were able to get it canceled. Once again avoid this store.

    Do not go to this location if you don't want to get scammed. Worst service ever and they'll scam…read moreyou at any chance they can get. I came to the store to get the promo phone by moving my phone number from another carrier. Hira, who helped me said she has to get a new number first for me to take advantage of the promo. Ok, so my understanding is that the new number will be replaced with the phone number I am porting over. When I saw there are 2 numbers on my phone, she said no problem, cancel the new number the next day. I came home, checked my account, and I have 2 active phone numbers, meaning I will be paying monthly for each of these numbers. Additionally, The new number was attached to the payment plan and the phone number I ported over is under BYOD, meaning if i cancelled the new number, the promo is no longer valid and I will end up paying full price on the phone. Furthermore, my account shows that I was signed up to Next Up and protection plans which was not brought up in any of our conversation nor I authorized to have these add-ons. I came back to the store to let her know what I am seeing in my account and asked for it to be corrected. She said that's how it needs to be done. When I asked for the manager, she said he is not around but will be in the next day. I asked her to undo what she had done but she replied rudely that she can't help me and turned her back on me and disappeared to the back office. Such action gave me the impression that what she did to my account was intentional to get more sales. She never apologized for the error, but rather became rude when I called out what she had done to my account. She ignored me and showed no interest whatsoever in helping me. I came back the next morning to talk to the manager, Junaid. The manager said he can cancel the new line, can give me a new phone for my ported number but I will have to put a $150 down payment. The promo was $0.99/month, so of course i declined as this was another attempt to get more sales from me. This went on for a couple of hours as he said he's unable to undo what was done. He asked me to try the corporate store to reverse the upgrade. This store is a thirty party retail store. So I went to the Pacific store and was basically told that they're on the same system and both stores have the same reversal capability. I was fed up and frustrated. I called ATT customer care, explained to them the situation and was advised to tell the store to process BRE (Buyer's Remorse Exchange). The manager was still trying for me to keep the new number and asked me to cancel my ported number, which I declined. So now my ported number is in limbo because the ported number is linked in the phone device that I just returned. Buyers beware! Do not go to this store!!! They will take advantage of you any chance they can get and hope to get away with it!! I call this elder abuse and this is illegal! They're exploiting older people (who knows, maybe young people too) and this store needs to be investigated! This store also violated several consumer protection laws including but not limited to: 1- Unfair Competition Law (UCL) - this covers various fraudulent business practices 2- Consumer Legal Remedies Act (CLRA) my experience caused me tremendous stress and loss of time due to their deceptive acts 3- California False Claims Act (CFCA) - this store demonstrated multiple deceptive business practices. Deceptive sales practices are illegal in California and this store demonstrated all of the above. And AT&T corporation is equally liable of this deceptive sales practice especially if they have received multiple complaints about this store and had done nothing to address the complaints and to enforce the store to be in compliant with consumer laws nor did they assist the customer to correct the error from their end, overriding what the store had done.. AT&T Corporate has responsibilities and obligations to consumers in protecting their rights, regardless where the transactions have transpired. third parties or corporate retailers. The AT&T name is still displayed at the storefront and services are being carried out under the AT&T logo.

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    T-Mobile Experience Store - mobilephones - Updated August 2026

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