There must have been a lot of changes with Xfinity because their service were all on point, excellent! Since I have their cable service, I wanted to try out their mobile service too and also by surprising my Sweetheart, with the latest and greatest iPhone. I couldn't resist during the Apple launch, sign up with a new line of service and get $250 VISA card back and a new iPhone. According to my Sweetie, service so far seemed pretty good. If this works well, I may consider switching all of my lines to Xfinity. I also want to thank Grace for her excellent service. She was very knowledgeable about the Xfinity mobile service and explained every step of the transaction. I was so surprised how quick it was. I think I was in their store no more than 15 minutes tops. I was in and out, with a new phone, new service and made my Sweetie, very happy. That's all that counts. I highly recommend. Cheers! read more

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My wife's name is four fucking letters. Waited an extra half a fucking hour becuase you people either can't read or can't spell. Would've waited longer if I hadn't said anything. Over a fucking hour later just to pick up my fucking Internet box. This place is fucking ridiculous read more

long wait times. like extremely long. ugh. even with an appointment we waited about 90 mins.. So Service could be better. They really need more help on this, or at least take timed appointments priority. That being said, the rep (I think his name was Baldo or something like that?) he really made it on the customer service, super friendly, knew what he was talking about, but he did have to look up a current promo. But I look forward to trying to deal with him again, he was very friendly, and just pleasant to talk to... I will definitely ask for him in the future, read more

So, my box decided to start glitching ...while Im watching GOT. wth. Then it just cut off. Really ! Oh my bad, my diffuser was sitting on top of it and water spilled into it. Off to the nearest Comcast store. I waited about 10 minutes before my name was called. That was fast. Talked to the rep about how her car got stuck in all that water from yesterday's storm. The video went viral. Hopefully she'll get a new car soon. Anywho, 3 minutes later, she's replacing my box with this hella small box that amazes my eyes. Its so small, an ant and his patnas could carry it . Im crazy happy. Dear new box, I will not dare put a diffuser on you. You are too dainty to be considered a piece of furniture, like that previous one. That previous box was so big, I was going to put a couch cover over it for extra seating lol read more

Xfinity Store by Comcast - Got a new box. And its hella small!!!! Freakn yes - Television Service Providers Near Me - Stockton, California

They are not actually at the location listed at the Yelp address listed. We had to google them and the are actually across the street. I tried to make an appointment earlier that morning but was put on hold for so long that we got their while we were still waiting for a human contact. read more

Let's see - one service center for 324,000 people here in Stockton. And you can't make an appointment. Bring your own easy chair, because you'll be waiting for up to an hour or so before you're helped. But you can show up around 8 or 9 in the morning and stand outside until it opens at 10. I was able to make an appointment in Lodi. Went there to find that if there are folks ahead of you, they still go first. I asked the manager how their appointment policy worked. He said I'd have to wait and they'd get to me when they could. And all this was just to return a defective box. If you want a receipt, you have to wait. I ended up going online and printing out a return label. Took it to UPS and was out of there in less than 30 seconds. Lesson learned. read more

Zero stars!!! Please read!! I went in the store on February 6th 2023 to get the latest modem, I didn't realize until later that they gave me the wrong one. While the store the sales person convinced me to switched phone companies, while keeping my phone numbers. At the time I ordered the new Samsung galaxy s23 plus and Samsung A03s, both had to be delivered, I only paid fee of 21.06 I believe each. This was a long process, I was there 1:45 minutes. To end up emailing him that he ordered the wrong samsung galaxy s23, had to back in store to fix and change the modem. The modem was a nightmare, once connected it had other devices on it that couldn't be removed even with help from customer service which was another 2 hours of nonsense and trying to get me to get other service's. It was awful. Received A03S on February 12th and samsung s23 plus on 17th of February. Went in on February 18th to switch, now the sales rep said it would be better to upgrade the A03s to samsung galaxy s23 with a deal of buy one get one half of meaning I would pay less. So we did. He said because we received the phone through mail we would have to return it through mail to get a refund and to make sure I get a tracking number. Which I did. Now today chatted with an Xfinity representative on my app. Which took and hour. I never received a refund, 653.99. In the chat he was trying to make go to a link to see questions and answers. For what I don't know, I didn't acknowledge. The response was that the 653.99 was only a hold not a purchase, to contact my credit card company which I did and in just ten short minutes filed a dispute claim because they DEFINITELY CHARGED MY CARD!!! By the way phone service is crap, DON'T RECOMMEND AT ALL FOR ANY TYPE OF SERVICE!!!!! So much time wasted, I wish it could back in time. Please please don't their services. read more

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This review is not directed to this stores location. I am making this review to the company as a whole. I have called customer service as well about this problem I have. This is like the 4th time this has happened. I got a call from customer service stating that I'm a valued customer and have been with them for a long time. Then tells me I'm behind on my bill and how do I choose to make a payment credit or debit. I told him that I was busy and couldn't talk about the bill and he would have to call back. Then he says ok well how do you expect to pay. I tell him again that Im busy, he begins to tell me about MY bill and that my service will be cut off if I do not pay. I KNOW THAT and if it does get cut off it's MY BUSINESS! What's this pay your bill on time POLICE. To whom this may concern I will be paying pass and current due bill and I'm cutting xfinity OFF! I don't need the harassment and aggression to get me to pay my bill. I almost said something but I didn't. I pay $140 for BS channels ANY way can't even watch sports center I have to pay XTRA a VALUED CUSTOMER right, sound like some Valued BS. And 1-10 review that they keep sending me texts about their service and i never responded. Well I give the a 0 and most definitely would recommend them to any of my friends or family members. read more

This store needs some accountability when it comes to the attitude and honesty of their staff. I was met with a front desk worker who outright LIED to me about the availability of a router despite the customer service agents over the phone confirming stock of my router was available. I was actually instructed to come to this specific store for a pick up but was told to wait 45 minutes IN STORE for a follow up. I politely asked to call me when my spot in the line queue was up and the man just said "nah, NEXT!". The sheer incompetency and rudeness of this staff is sad. If you don't like your job then please make a personal change, you don't need to project and ruin my day because you don't like what you do. For other customers reading this who are dealing with the same issue, I suggest a different store or just calling customer service for any orders. The contracted workers in India who are underpaid prove to be more helpful and much nicer than this location's staff. Not only that, shipping out equipment to you is free. Don't waste your time in person with this location. read more

I know appointments are not right on time but they should be within 15 minutes of your appointment time please don't be rude if your customer service you have to overlook ignorant people I know some people get irate but if you work for Xfinity you can do it I really like Xfinity it's it's better than T-Mobile. read more

I'm surprised it got any stars.iv had the worse thing to ever happen to me..they took money from my account WITHOUT my permission ..they do it Because they can.& thers nothing I can do..outrageous read more

Came in. Waited in line. Took Comcast equipment home and power cord was not compatible to equipment. Returned to store 20 minutes later and was not taken care of. Had to wait n line again. They make the mistake and the customer has to wait in line for their mistake. read more

Worse service ever hours say open till 8pm they hear me knocking and stare but no service at all read more

Xfinity Store by Comcast - Television Service Providers Near Me - Stockton, California

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We came in the store to establish service at our new house and the service was great! There was even very little wait time. We were previous customers that disconnected our service when we moved away, but back now and the process was very seamless. He even made both of us admins on the account for the future, which is something that I always have to figure out how to do later. Thanks for the help! read more

This review is about the Stockton, CA store employees. My tv, internet and mobile services are fine. I went in yesterday to purchase an Apple Watch and upgrade my tv package. Easy money for whoever waited on me. I gave my name to the so-called greeter who never looked up from her device while pointing in a general area to where I guess the watches were displayed. Tick tick tick. No one came to us. See ya. I can buy an Apple Watch anywhere (which I did, by the way). As I was walking out, I counted out loud 1 2 3 4 5 6 employees sitting around laughing and chatting. They didn't care and one yelled at my back sarcastically "have a nice day." I don't give a darn, but you lost a ton of money yesterday. Some customer service training is definitely needed for these young, inexperienced people. read more

Xfinity's customer service is garbage. Can't get anyone on the phone can't get any questions answered complete garbage.

Love the service they always do a 101 percent job will tell all my friends to go with Xfinity for all their entertainment needs

30+ min just to pick up my new modem. This place is ridiculous. Never going to come to this place especially if all I'm doing is picking something up. It's takes like 3 workers to help one person when you got like 6+ ppl waiting. Save your time drive somewhere else! read more

Xfinity Store by Comcast - Television Service Providers Near Me - Stockton, California

This has to be the WORST company in the Valley , this store has the worst customer service , I have went in several times to change my package , they NEVR HELP they lie , to you to keep you with the same plan & talk over you voice , I went in & I explained that I charged twice on my bill due to tax increases ( no warning the charge that is on you bill without knowledge and make excuses ) if you are on contract it's a breach of contract against the Law) I will be contact the news media ! Make matters worse they allow this behavior ! The assistant manger is zero help , I have had the employees in my face , and lie with a attitude , talking over my voice , I have been a very loyal customer for years! They do not care about customers nor help ! I finally went in and spoke to the manager ! It was a useless conversation never did anything ! I asked for a smaller package & discussed my issue , my health is not good and have surgeries weekly with radiation , I can only do so much ! I have spent hours calling instead going in ! No help ! I refuse to go in , I need the News to exploit them with there lies and the breach of contract , with increases on our bill ! I refuse to allow them to manipulate me when I go in there location in Stockton ! Zero stars , Zero customer service , I have names of the disrespectful employee Joe , ( he's condescending , talks over your voice , never lets you lead the conversation , so rude his tone and body language he does not need to be working there ! We went as far as to have my husband go in with me another time , I see them rude to many woman and elderly , ( seniors ) they take advantage and are extremely rude ! We ask to buy the contact out and Joe had a worse attitude and became extremely more rude and said , you have the best package , I said no we do not it's a car payment NO ! No Help we are done with them plus that whole store needs to be retrained ! It's busy because there not another corporate store for miles ! BTW that employee Joe talked bad about other Xfinity locations I was shocked at the unprofessionalism psd him as well as the assistant manager ! They want people to have there phone service forget that NEVER ! No one Cares there , it stressed me out so bad when I go in due to no help ! read more

Went in to turn in my box cause the new place I move to don't have Xfinity. I wanted a receipt so had to put my name down. Took awhile cause it's right after work and there were a few people ahead of me. The process seems smooth but take some time to go through. read more

We already know Comcast is a horrible company. That isn't new But usually the stores are friendly. Not this one. Incompetent and very rude staff who go out of their way to be NOT helpful. Extremely rude and patronizing. Will be filing a complaint on BBB and already filed one with corporate. Doubt anything will happen, but at least it is on file Life is short. Treat people like people. 0 excuses to treat customers that way. read more

I would put negative 5 stars if it was an option. Comcast sucks so bad. Everything from their horrible customer service, ie had the tell them rep 3 times today what it was I wanted. They just don't listen and don't care. To the crap equipment they charge you for monthly. At least 5 to 10 times a day their "Xfi" modem drops all of my wireless connected devices. And I have to rest them all up. I can't wait for another provider to offer other options. I can't stand that I have to give this company $90 a month for such horrible service. Just hate it !!! read more

The customer service at the store were super rude. After we turned our equipment in. The clerk pushed to the side. My husband asked if there was anything to fill out and greeted with a nod "like the door is that way" attitude. Later in the month we were charged for not turning it in. We went back to the store and guess what they found our stuff. These people are so damn rude if they gave me the stuff, with free service I would not take it. read more

So disappointing, went in on 10-7-2022. Received the worst service ever. Just to purchase a charger, spoke to a large heavy set white man with a bald head, named Carl, he was so rude, told me to take my business elsewhere. My 15 year old daughter was with me and shocked with the way we were spoken to. Carl needs some customer service training. Went elsewhere to buy my charger. May be taking my business completely somewhere else. read more

If I could give a negative 10 I would. When I canceled my account I talked with customer service rep back in May that rep told me that I would not be billed for service because of the way the billing cycle is. I did receive another bill so I put a stop on it because I thought it was done in error. Besides that Xfinity likes to charge for everything and anything. I asked the rep I talked to today I thought it was a billing error and that I would pay the bill. The rep Wilmmer said he could not adjust the stop payment because the account is closed. I let him know wow really that's BS I did a stop payment because I thought the billing was done in error. I am willing to pay it except the stop payment fee. So they can take a payment but they can adjust the 25.00 fee really. The reason they can't adjust the fee is because the account is closed. BS Hey XFINITY THIS IS WHY YOU ARE LOSING CUSTOMERS. I Was a good loyal customer for 25 years and I have been told I have been taking advantage of the pricing which was 115.00(cable) which would have been great, but after fees and other charges it would be over 300.00. Be careful they could start charging for talking to customer service. I would not be surprised if they do that in time. I will never become a Xfinity customer again. All they do is change for EVERYTHING and then some. read more

It's a hit and miss here, more bad than good service. They make you wait along with other customers if you have a simple box drop off. After waiting 20 mins, I see 2 people were just standing around so I asked if I can just leave it with him. "I wouldn't cause If it doesn't get scanned it won't come off your acct." He offered to make me an appt to come back 6 hours later. Seriously? Why would I want to do that when it takes a whole 2 mins to scan the boxes and give me a receipt lol. Finally he offered to scan my boxes and what do you know, think it took 1 min for him to do. A drop off box would be useful with a scanner avail to those who ONLY have a drop off. Or have the person checking people in to wait around do the transaction, can't be that hard. read more

I recently moved up here to Stockton so this is the 1st time I heard of xfinity and so far I love them the employees they sent out recently since November that when I got internet with them and just recently yesterday one of there cameras Tec Doug was very helpful answered all my questions when it comes to Technology you can say I m still a little old fashion about it but dough was very help and patient answered all my questions and took the time to show me how to use the xfinity cameras he was very professional about all the xfinity equipment if you going to get your home security cameras install make sure it is done right and properly by dough read more

Sign on the door says you don't need a mask unless you're not vaccinated, and yet they'll kick you out if you don't put a mask on. That said, some of the staff were professional and my transaction was easily accomplished for a Saturday morning. read more

Store went out of their way to help me get set up with the new Gig Speed (1000mbps) Internet. Q and the team are cool as can be while being safe during this pandemic. Respectfully, Frank Jimenez General Mgr Coaches HVAC Extraordinair 209-715-0796 read more

Service sucks all they want is your money nothing ever works right call customer service half the time can't understand each other

Xfinity The Prologue: I came in a few nights ago and right before they (Xfinity) closed. To inquire about their High speed "Blast" Internet. I'm a videogamer and no online play was driving me insane. The rules : As you walk in , you'll notice a keypad. You write your name and give your phone number (optional) to go in order. New service, old service etc etc... My wait time was pretty quick, due to the fact I always keep my cool. I don't lose my composure like the rest of society does XD. My name was called and sales rep Tiffany helped yours truly out. I told her what I wanted and gave me some internet options. So I picked the best of the best "Blast". I received my new modem and she told me the ins and outs of everything. So I signed up and was an extremely happy camper. Tiffany exceeded my expectations here. I'm not the smartest tool in the shed when it comes to putting electronic equipment together or tech savvy. So I became a sponge and soaked up all the knowledge that was given to me. I came home and saw one cable wire boom. Then hooked up the power cord bam. That was all, It was a moment of triumph for VD. The next step, you call a (800) number to connect. Major league tip: If you haven't had recent (90 days) service with Comcast. You'll need a technician to come to your house and reconnect the wiring. So I recently had At&t, so I had to make an appointment. The appointment was scheduled for a later ( 10 business days) date. But I was surprised, my order got expidited to less than 24 hours. Yassssss, I was dancing and prancing about. I know a guy who knows a guy and moved me to the top of the list. Because I know a guy who saw a guy. :) Now I can watch my Anime and play my videogames. Life became full circle for me. So a big thank you to all and to all a good night. Thank you again Tiffany you have major league customer service skills. Sincerely VD "One Fallen Angel" read more

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Came in today to do a trade in for my grandma, the associate Juan was very kind and very helpful. The place is very clean and nice inside. The staff seems friendly. Juan did a great job at helping us get the galaxy z fold 4 for my grandma. It was a very fast and friendly service. Thanks! 10 out 10! Definitely recommend. read more

This review is solely for Xfinity's policies. My mother and I have had Xfinity for over a decade now and the account has always been under my dad's name. Unfortunately, he passed away 6 years ago and it's been such a hassle switching his name on the account to one of ours. Every time we try to call them, they're useless. We went in yesterday because we needed a new remote so we tried to change the name in the account. We let them know that my dad passed away and they had the audacity to ask us to provide a death certificate to change his name to my mom's! She's been literally paying the bill for the past 6 years so it's insane that they need to go to extreme measures and ask for a fucking death certificate. Her last name and address should have been enough. This review does not reflect on the rep that helped us as she was very nice but just sucks that Xfinity's policy is dumb as shit. Would you like me to show you a picture of him in the casket for you fuckers to believe us? Ridiculous. Aside from that, we pay over $300 for our cable and internet each month. They wouldn't give us a deal for it unless we cancelled our account, returned our routers and cable boxes and renewed it which would be $150 a month. Ridiculous read more

If I could give zero stars I would. Recently moved to Stockton, had an appointment last week. The tech was unable to complete the job because he said he didn't have the right tools. Said he would come back out today. Today comes, he doesn't show. I call Xfinity, they have no record of him needing to come back. They are asking me to wait an additional week. I spoke to the most rude manager I've ever experienced. In the meantime I have been unable to work from home. read more

Worst internet service I've ever had. 90 a month 300 mgb plan and it is slower than my att dsl. Customer service no longer serving its customers. They got all the clients they need so they don't care about how they treat there new customers at all. Can't even get someone on the phone. read more

Hey everyone I just wanted to let you know go see AARON at XFINITY COMCAST STORE on Pacific Avenue in Stockton California and he'll treat you right he has great customer service he was very professional he got me the best package deal there was in town & Saved me a lot of MONEY OFF, On my telephone service cable service and Internet service He was kind and polite very friendly full of smiles he is an excellent employee. Sincerely, John O. read more

It seems like a major reason most people go here is to resolve their internet issues. Over the past 2 years of having Xfinity, I've only had to come in twice, which really shows that their internet service is great! The first time I came in was to set up my internet service and everything was very efficient. Today I came in again because my Gateway stopped working and I was out with a new one within 10 minutes. The staff greeted me at the door and got me checked in within seconds. Less than 5 minutes later, it was my turn and the next employee quickly scanned in my old gateway and gave me a new one. They weren't the most warm/friendly people, but they helped me get what I needed in an efficient and professional manner and it was honestly a better experience than I had expected! read more

horrible customer service apparently you can take peoples appt if you lie and say your name is there's and they don't care tons of people in the back just giggling they'll come out help 1 person and go in the back again whoever the manager is needs to be fired read more

We waited 40 minutes for an equipment swap. The woman who checked us in isn't really great at listening to customers. The first sign of that is she used only half of my last name to put me on their list. When I tried to correct her she simply said oh it's fine. We sat for a 15 minutes and my husband went to her to ask if we could just swap out the box. She insisted that we needed to speak with someone to check our area. We waited 20 minutes and went back up to see where we were on the list and she scrolled through her device showing us how many people were ahead of us. I asked if she was sure we couldn't just swap the box. She started to again tell us know. Luckily her co-worker was listening and asked "all they want is a straight exchange?" I said yeah he said "I'll help you." Turned around and unlocked the cabinet stocked full of cable boxes, pulled one out, scanned the bar codee, had me sign, printed my receipt, and we were on our way. 40 Whole minutes of my life down the toilet! Now if this box doesn't work and I have to go back to that hell of a store I will be parting ways with Xfinity. They are on thin ice anyway since they removed TCM from my standard service and forced me to get a sports package in order to watch TCM. I still can't figure out why someone had the genius thought "hey, let's marry TCM with sports! I'm sure sports fans want to take time out of sports to watch old movies! Brilliant!" What sense does that even make? It cost me a whole $2 less than what I was initially paying but I'm paying for something I will never ever ever watch! I know I need to just cancel and go to streaming services like smart people are doing! read more

Best customer services I ever had in a long time! PETER was well informed! Broke it down in every simple way for me to understand all the service packages they had to offer. He knew what tv service I wanted and what was best for me! He made the transaction so smooth and took good care of me and my family! Thank you Peter! read more