Recently all my service were down, Internet, TV, Home Security and mobile data. Whe. I called Ckmcast Xfinity customer service, the site automated attendant kept telling me to access Xfinity: My Account to chat...only problem, j couldn't access My Account due to the internet being down abd my data not working. Automated attendants are a waste of time... read more

Kind of disappointed about the service still as I sit here in the lobby awaiting to be helped, after spending about 1 hr on the line with a rep who then directed me to go into the office for a drop off/ pick up which I thought who be an easy peasy was instant regret as I got to the store not only was it packed but everything seemed at a stand still, as I proceeded to check in & express the quick thing I was directed to do I was added to the waiting list upon arrival, as I waited I felt there were a lot of customers standing around & few employees who looked like they could assist but no interaction was taken to wait an additional 45-1 hr was crazy to me just to return something I hate to say it but definitely needs to have some reorganizing/more efficient set into place for these type of thing it was a total turn off to the max read more

I would give no stars if I could. Grace the front desk receptionist is extremely rude. I stood in the queue to ask a simple question in regards to returning my equipment as requested and she completed overlooked me. I'm talking turned her back to call another customer in front of me instead of saying anything. Unprofessional customer service, if a customer is respectfully waiting for assistance the least you can do is answer a simple question or say "I'll be with you in one moment" also whoever the guy In who was working the first desk besides her was busy flirting with a customer vs. actually helping. I overheard the whole thing. What type of establishment is this? DO BETTER. It's free to acknowledge and assist your customers who are patronizing the business you work for. Either conduct training on proper customer service procedures or close down. 10/10 do not recommend! Jessica was very helpful though and I absolutely loved her energy & professionalism read more

I have had Xfinity cable, internet, mobile, and home service. All of them have been terrible in the end. Xfinity internet allowed people into my account. I could see the names of several people in my account. I called them several times and they only changed my password but it kept happening. So I canceled and changed internet providers. I still had mobile service and they charged me an Xtra $20 monthly fee because I changed internet providers. I was on a monthly plan and just recently paid the cell phone off and I started to have technical problems. Unable to connect to the internet and not getting my voicemail messages. When I try to use the automated service, they state my account cannot be found. I called in and they wanted me to verify my last four of cc. I told them to verify something else, that's information I did not want to give out. I asked to speak to a supervisor and was transferred around to 5 different people and not one a supervisor! I have no faith in XFINITY ANYTHING! YOU need a negative button. All I wanted was technical service to fix a voicemail error but received no assistance whatsoever read more

This place takes so long for the customers, whenever you come here you have to wait at least 35 to one hour. The employees just walked around and chatting with each other. It looks like they need a new manager at this place. read more

If I could do no stars I would. Worst customer service place I've ever been to! Happy with the actual internet and cable service but the store itself sucks!! When asked employees a question they get upset because you ask them a question!! They are all rude!!! read more

Since you don't have a site for Xfinity mobile I don't understand why you can't pay for it Xfinity mobile with cash but you can pay your cable bill with cash this makes no sense at all. Then we find out she charged us twice. read more

So my mom called today and was on hold for 2 hours to get our internet and cable turned back on after they told my mother that we hadn't paid for that month and that it went on an old account though she paid the bill twice. And has not had Comcast for the last two years up until 3 months ago. It stressed her out so bad she cried bc she was so frustrated that they put her on hold for 2 hours and couldn't help her we got out cable turned on for the night but she still has to go in tomorrow all that being on hold to upset her she just hung up after being on hold for so long by far the worst customer service I have ever had! read more

I cant believe customer service that comcast has. They have no clue how to trouble shoot problem. The call center is a complete joke. As far as the service tech have no clue of basic house keeping ir securing a box at the side of a house. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Stockton, California

Well it's 2020 since my last interaction with Xfinity Comcast I have developed a better relationship with them and I'm satisfied with the deal I received from a very courteous and helpful individual from New Mexico I already forgot his name but he was a bright young man who knew how to talk to people and he I actually trusted him and he came through only one thing Xfinity Comcast I'm still having problems getting onto my web browser but I'll call you and ask you guys for a little help maybe now that I've given you five stars you'll treat me like a five-star customer thanks again Xfinity Comcast and you guys have a great day and be safe out there read more

If I could give them no stars I would first of all I called Xfinity customer service yesterday because I noticed I didn't have Cinemax anymore which is included in my digital Premier package I was told that it was replaced with Hitz a few days ago so I tried it & was able to view actual movies on the guide that were on at the time. However today when I clicked on Hitz to watch what was on the guide it took me straight to Hitz featured movies. When I called Xfinity customer service today I was told by a representative that they made a decision to do it this way so in other words why show on the TV guide what is playing now if you can't even see it. I have had Xfinity for a decade I pay $245 every month for their bundle service now when my contract ends in a few months I am done with XFINITY! Netflix & Firestick here I come! read more

My sisters and I came in just looking to ask a few questions about Internet deals. We were helped right away by Raul. He was very attentive and real! He told us about the ups and downs of the Internet deals. We were sold! When we came home to set up the modem, the Internet was not working. We called customer service and still did not get much help. We emailed Raul and he got back to us right away. We soon were able to connect the Internet. Raul simply went above and beyond to provide fantastic customer service! read more

terrible service for elderly long time account holder. Terrible impossible to get help. They suck...

Thank you Comcast for the man that came out and fixed our cable. Ran a new drop. Climbed a tree a few times, sliced and diced, and did an excellent job. Perfectly professional. I didn't catch his name, but as soon as I find out, I will give him credit. read more

Yet another 1 star review for Comcast. This isn't shade towards this particular store but as xfinity as a whole. I had Xfinity internet service and would consistently get speeds so slow that I couldn't stream 4k at all and sometimes would drop below 1080p streaming. This was on a supposive 800mbps service. Contacting Comcast they always gaslighted me and claimed I was getting 15% better than their 800mbps rate. Dozens of times per day my phone would stated "no internet" then 2 seconds later I would have internet again. After years of frustration and lack of competition I was finally able to switch providers. I tried to cancel my service but their web interface has no option to do so. I found the link through a google search and rather than cancelling my service they stated they would bite the date and get back to me within 2 days to make sure I wanted to cancel like I am trying desperately to do. They did not communicate in any way and a week later my service was still active. I tried to communicate via chat and that led me to a tech support person that couldn't help and referred me to the 1 800 number. Calls to the 1 800 number put me in a death loop where they found my account and sent me back to tech support chat because my modem was disconnected. I had to yell "customer service" dozens of tumes into the phone in attempts to get out of this loop. Eventually I prevailed and talked to a live person who while he was very nice and claimed they owed me $25 could not give me a confirmation number and claimed I would get an email. 2 days later I still have no email or instructiins on how to return my equipment. At least now when trying to access xfinity it says my account is closed. I have serious doubt that xfinity will refund my $25 as promised as every time they promise communication they fail to follow through. At thia point I will gether my equipment and head to the Comcast store in an attempt to try to get something in writing and maybe try in vain to get my $25 back. The net of this e experience is close to 3 hours in wasted time trying to cancel my service when it should have been the click of a button. I will never again purchase anything from Xfinity and I will recommend to all that will listen to stay away from this terrible company. Definitely don't buy any stock in this company because it is clear the only reason they exist is because competition hasn't alwats been present. They will go the way of Blockbuster or Nokia phones, at least that's what I'm rooting for as they lied about their service, they lied about their communication, they stole nearly 3 hours of my time just trying to get a divorce from their service. I say divorce because this is how much effort they made me go through and I really should evalute getting a lawyer. Unfortunately not matter what I do they they're ready to stick it to me just like a vengeful exwife. read more

Great service very professional staff willingness to help and solve any problems or concerns. A*

I have to thank Bailey Cook for outstanding service. He went above and beyond to help me fix my internet. His customer service was delightful and he did the job accordingly and very fast. I have used Comcast for years and that was the best service I ever received. He's a funny guy. Thank youz again! Give him a raise! read more

Ok, was so tired of the AT&T Krap with directv...etc...I just felt good switching...boy oh boy...TV is Great...although fast forward is a bit off...internet...is a big disappointment...Cruelest of all is the cell phones, no google, have to call 3 times to get thru...go in and they just swap out sim card....Krap on Krap is Crap.....oh did I mention you call me and I am on the phone...goes to the wife's phone...WTH read more

I was signing up to add TV to my current Comcast Internet account. Other reviewers liked Ali & Raul, my 5 stars are for Reuben. He was knowledgeable about the products and offered me a plan that meets my needs at a reasonable price. We had a mildly tense moment or two, but neither got upset. For instance, Comcast will not give you a printed contract which I didn't understand, but I got what I thought I needed. I had Comcast TV several years ago and left for Dish then DirecTV, all based strictly on price. The TV service was fine for all 3. Comcast Internet, which I have already had for several years is reliable and plenty fast for me, and is now bundled with my TV at a reasonable specified rate for 24 months. read more

They suck always have issues with them it never goes right service is slow and customer service using all that great if I can give them negative stars I will unprofessional staff!!!!!!!!! read more

The store is not bad but I swap a modem out twice for having problems with the power plug, I called customer service about 10 times to activate my modem and still not done I told people this was a good company but I lied, They don't really care about the customer they this want your money ,I think I'm gonna go to AT&T for real you should get what you pay for read more

Came in to make some adjustments to my account , had the pleasure of being helped by Erica Estrada .she went above and beyond to explain and find me a service plan I could live with . she was very patient,friendly, and professional ! Many thanks to xfinity for having her on board . read more

Horrible internet service, I constantly called due to super slow internet and rarely did they offer compensate for the bad service. The straw that broke the camels back, when I tested the internet speed, it was operating at approx 7 and I was paying for 25. I often wondered if they purposely slowed it down so I could purchase a "faster" packet. read more

Cut the cord today. No more outrageous Comcast bills. Tired of calling them and trying to get my bill lowered. It's a ridiculous business model. I don't believe in government intrusion into business but this industry certainly needs some guidelines. It's ripping so many people off. Not everybody takes the time to call them and get their bill reduced. They just continue paying high bill after high bill. I still use Comcast for Internet. Admittedly, they do have the best Internet. For the TV part we are using AppleTV, Hulu plus, Netflix and the Internet. Also have a Mohu amplified indoor antenna that captures all of the local TV stations in HD. It enough to keep us entertained. No plans at this time to replace it with any dish or satellite service. At last I feel that I have control of my TV and entertainment instead of some mega-company. Oh what a feeling. lol Two stars because Comcast does have good content and a good all-around entertainment package. But they are insane with their billing and price increases. By these actions today I reduced my Comcast bill by about $120 per month or $1,440 per year or $14,400 in 10 years!! read more

Be ready to wait all day. Got there 4 minutes after opening and there was one person working with 16 people waiting. Cancelled my instillation and went with AT&T uverse. read more

What can you really saw about Comcast that everyone doesn't know? To call this place a customer service center is really such a joke. I had the displeasure of coming in here after my cable modem shot craps on me and was instructed by the call center to take it in. I ended up waiting about 25-30 minutes to get helped because of their system and speed of service, and when I got up to the counter I had to explain every single thing that I had previously told the call rep. As if the lady sitting behind a computer setting up peoples account knows how to fix a cable modem..... When will this company get their stuff together and start taking care of their customers? read more

The guys that work here are scammers. Look over your bill carefully and test your internet speed at home. I was promised a promotion by one guy and a higher speed by another. Found out, I didn't get any promotions at all.. And my internet speed was actually lowered, NOT increased. I can not believe they would do that to their customers. Corporate needs to do something about the people that work here.. Unless they trained them to be this way! read more

Xfinity/Comcast is AWFUL! They convinced me to get their home security claiming it would lower my bill. I didn't want the service and returned all equipment within the 30 days. They claim I never returned it and have been harassing me for more money ever since. It's been months of people telling me it's been handled and it hasn't. Now they just attempted to rip off my sister too! Come on.....if I could I would quit today. But of course they stuck me in a contract. DON'T GET COMCAST! read more

I went into the Comcast service location in Stockton on 07/04/15 after my bill went up dramatically and after speaking to customer service on the phone but basically being told there was nothing they could do except downgrade my service. I unhooked both my boxes and went into the store fully expecting to either cancel or downgrade dramatically. I waited just a couple of minutes and was helped by Raul. I cannot say enough good things about Raul. He was extremely helpful, kind, attentive, and saved me as a customer. I ended up with a much better package and saved money. An excellent employee that changed my opinion about Comcast completely. He even took the time after he was done helping me to help my mother who was with me upgrade and lower her bill as well. Thank you Raul! read more

My name is Pete and I am calling on behalf of myself and Rina . I met with Jennifer a Manager at your 5756 Pacific ave Stockton, CA location. I have to say not only was she not helpful but very dismissive and came off aggressively. There was also an employee there named Aaron who never once smiled and came off as very Arrogant and belittling. Neither of them had any intentions of even trying to find a solution they just wanted me out of the store. And I assure you I was very courteous and respectful the entire time. I have to say your front desk staff processing the check ins were very professional attentive and personable. especially the African American lady with the short hair and glasses. Sorry I didn't get her name. I'll try to keep the rest straight to the point but I would really appreciate a phone call back to better discuss the details. If you can please check the hour and a half conversation Myself and Mrs Black had with your phone service. Sat the 9th of Nov 2019 Conf# HR060 at approximately 5:04pm. Customer service reps name is Jerick. Part of the new agreement was the charges we were going to pay would not exceed $109. There was never any mention in that audio of going over on data? Jennifer said our original contract ended in June and we hadn't tried to negotiate any other contract until approximately nov 9 2019 with the understanding that the package would be $109 and include internet WiFi and over 140 channels and also would receive two boxes one at a time and there would be no charge for the boxes. I just had to pick up one and then install and call in then go pick up a second one and do the same. Aaron (the CSR) said it didn't matter what they told me over the phone I owed about $40 in overage charges. to call them because and I quote " they probably didn't tell you about the over charges because they didn't want to deal with this" and that was right in front of Jennifer your Management who did nothing to apologize or remedy the situation. When I sat down with Aaron originally I signed for the box and equipment but after my dealings with Aaron and Jennifer I explained to them both I would speak to Linda Phanouvong to find a solution or just cancel the entire package before I would proceed. "Good you do that" very condescendingly. When I initially asked for Jennifer's Superviser she refused I insisted and she said she would need to take my number and give it to her boss. I said no please give me an email or someway of contacting your supervisor. Jennifer then replied " I can't do that". She then told me she needed to contact Linda herself first and then left into the back when she came back she gave me a handwritten card with her name and Linda's email. Jennifer nor Aaron ever told me to sign anything showing that I wasn't taking the equipment out of the store. I realized this in the parking lot and walked back into the store. Jennifer had went to the back where she was communicating with Aaron right in front of me using the computer which I thought was very unprofessional and awkward. How do I know this because I asked Aaron to please make a note on my account that I never left with the box or equipment he said ok. I asked if I could have a receipt showing the notes he said yes then he prints me a receipt showing that I returned the box. I explained that it looks like I left the store with the merchandise and I wouldn't want to come back later on and one of the Comcast employees tell me there's no notes! Aaron replies " that could happen". I then asked again for something anything showing I didn't leave with the equipment. He answered as he's typing "I just asked Jennifer and she told me I cannot print the notes for me"But Jennifer was no where to be seen so My guess is he was talking to her through some type of chat on the computer. Apparently she felt more comfortable communicating to me through the computer in the back instead of face to face. I hope you can see my frustration with the level of customer service your company has provided us so far. I hope we can find a resolution soon and I would hope you can implement better training to Aaron and especially Jennifer who is in a customer service Management position. I realize it was busy and they probably deal with issues all day long but the customer should never see it or feel like there wasting there time or bothering them. It's customer service that's there job. I would also recommend educating employees in customer service on how much money is spent on advertising to get even one customer. And how experiences and relationships are so important especially in this day and age with so many sites to post reviews that can be used to help build a company or push new customers and ROI to the competition. read more

Why do they have the 1-800 Comcast number and not the number to their store? This why they have a lot of bad reviews people can't even contact the store. read more

Very, very poor customer service. Went in because my husband and I had a concern about our monthly bill. We went to the back were the Comcast workers are at. A EMPLOYEE there didn't even great us, I'm not sure of his name because he didn't even introduce himself , was very rude and didn't even wanna help us. He was in a rush because they were going to close and we just wanted clarification on why our bill was higher than usual, he said " of course because you moved and we had to pay someone to move your service" really? Because at the end of the day, I'm paying. Not you sir. Then we told him we wanted to pay the bill, he did something on the computer, looked at us and was like "ok?" And told us to go to the Kiosk. Really? All that for you to just tell me to go to the kiosk. If I had just wanted to do all that I would've just stayed at home and logged in into the app to pay. read more

Way too busy, ugh. They ought to have a line, or drop box that is strictly for dropping off equipment!

I have been attempting for a month and a half to get services with Comcast. They have still to this day been unable/unwilling to provide services to my residence. The level of customer service I have experienced is the worst that I have encountered in a very long time. The people have been completely incompetent and most of the time I have been dealing with people outside of the United States. I finally was put into contact with a local manager, that was still unable to get the job done in a timely fashion. I will be sticking with AT&T for my services, at least they value their customers. read more

I went to Comcast today to get a new DVR and also HDMI cables. I waited about 3 minute before I was helped by a man named Alex. He looked at my bill and asked me a few questions. I ended up walking out of there with 3 DVRs and saving $40 on my bill. He was so good I actually wrote a note to give to his manager. read more

Spoke with phone rep Mary about my data usage which use to be toggled down when limit is reached now they are saying that is no longer available and I will be charged for any usage above that limit or I can opt out of that by upgrading the plan to unlimited for $50 dollars a month more. This is another marketing scheme on clients that doesn't use cable and only prefer internet. I advice everyone to find a different provider like EarthLink. Because they use fiberoptics and it's cheaper with a dedicated line for your house they offer a consistent 45mbps no more or no less . Comcast says up to 100 or 150 or 250( which means if your Neighbhor is on it also 250mbps could be 100 mbps) . Just did a test on my current internet download and up with Comcast up to 150mbps plan today 12-1-18 2pm ( download speed 47.9mpbs an upload of 11.6 mbps). Paying paying like $30 more for 3 mbps. Thank you Comcast for pushing your customers to find other providers with better service. FYI don't choose att either their on the same boat as Comcast " up to 100 mbps . Key word UP TO!!" I'm in the stockton area and here's the link for you guys to do your own research. https://www.highspeedinternet.com/ca/stockton?zip=95205. Call around and find what works best for you. They have many companies that serves california. read more

Got there a few minutes after they opened, check in at the electronic gizmo on the front desk, waited about five minutes and walked out five minutes later with the new cable box and remote for my bedroom. Easy as 1,2,3! Nice looking store...very modern and interactive but could probably use a good cleaning. When you go modern and sleek you have to go the extra mile to keep it spotless. read more

Other than Raul, this store has absolutely terrible customer service! Raul gets 5 stars and everyone else gets 0. The call center is even worse than the store. It takes a while to actually be able to speak with a live person, in store or over the phone. On the phone, when you get to a real person, they're completely clueless. Why not hire people who may be homeless and actually WANT to work. The call center has got to be the biggest waste of time and space in the history of modern business. read more

the comcast customer service is horrible! just horrible! i had to call comcast 5 times in a matter of 2 hours before i finally got a rep on the phone that could and would help me with my account! read more

If I could give 0 stars I would. I bundled TV/Internet for a 1 year contract. When I signed up they said bill would remain the same for an entire year per my contract. Today they jacked up the price of router rental and Tv boxes. They said that in my contract it said that the cost of rental equipment is subject to change. Well why you tell me my bills locked in for a year then? Why you guys lie to me? I tried to call and get the bill fixed and the guys tell me they won't change it to my normal bill that I had for the past 8 months. I would not recommend going with a company that does not keep its word. read more