Overall, I had a pretty good experience with RepairALL. My computer went to sleep one day and then…read morenever woke back up. Being short on time, and patience, to figure it out myself I decided to reach out and RepairALL was quick to offer their services. The good - They offered a free diagnostic and there was no wait time for me to bring in my PC. They had friendly and helpful staff. Their building was easy to locate and their fees were reasonable. Areas for improvement - It took a while for them to properly diagnose and repair my PC. Thankfully, I was not in a rush as I was traveling for work and had a backup PC to meet my needs. If one was in a hurry to get their PC back due to having no other options, I could see where a customer might get upset or impatient. I, personally, am not knocking them down on my review for this as it was not an urgent matter for me and I told them so. It's possible the lengthier timeline for me was due to the fact that I told them it was no rush. I would rather them take their time and do it right than a shoddy rush job. Overall, they did a solid job repairing my PC (typing my review from it right now) and really the only thing I'd suggest for improvement is maybe more proactive communication with the customer. I had to call in for status updates until the PC was fixed and ready for pickup at which point they sent me a text to let me know. I think a few more texts just letting the customer what's going on would likely improve the overall customer experience. I would bring my device(s) back to RepairALL since they repaired my PC and were friendly. If they improve on those little things it could easily be a 5-star experience.

The yelp messaging system used did not give accurate quote and was incorrect on saying the store…read moredoes a free diagnostic. The store associate did not seem to care about this and said "yeah we've had issues with the message system." If the system doesn't work or gives wrong info don't use it because I wasted my time and gas to come to your Modesto location. If the system you use gives a quote and offers service this should be honored at some level.

If I could give this place negative zero stars, I absolutely would. This has been the most…read morefrustrating and disappointing experience I've ever had with a repair shop. Two weeks ago, I paid to have my phone screen fixed here. The SAME DAY I left their shop, my screen started blacking out. I immediately called and reported the issue, and the guy told me to record it if it happened again and bring the phone back in so they could fix it. When I went back, they told me they didn't have the screen in stock and that they would "call me" once they got it. Days went by, my phone kept getting worse, and every time I tried to follow up it was one excuse after another. I was told to come back multiple times, only to find the shop CLOSED during business hours with no answer on the phone. When I finally did get ahold of the owner, instead of helping, he was rude, dismissive, and even hung up on me. I asked for a refund since they clearly couldn't fix the issue, but was told they "don't do refunds." I asked where is their posted sign that says no refund , since every legitimate business is supposed to display it, and was told they "don't need to have one." Basically, they take your money, do a poor job, and leave you stuck. They kept pushing me off, telling me "come back in 3 days," then "come back in 2 weeks," then just flat out ignoring my calls. After all this time, my phone is still not fixed, the money I paid, and I've only been treated with disrespect & rudeness. This place is completely unprofessional, untrustworthy, unreliable, and dishonest. Save yourself the stress and DO NOT trust McHenry Phone Repair with your devices.

Terrible customer service and they don't even have the parts in store I left my phone for a week is…read morewhat I was told then i didn't get it for over 3 weeks the prices are supposedly half off but it's really like 5% off compared to other places I'd honestly rather pay full price else where after my previous experience

Finding a local repair shop that is honest, fast, and highly skilled can save you so much time and…read moremoney--especially when it comes to quick fixes that other places might try to overcharge you for. My grandson broke the charging cable into the iPad and it literally took one second to fix. I just want to thank that person I'm not sure if he was the owner or just a worker there but he took care of me and all he asked was to come back as a future customer and just for that I'm sold. I'll be back. I already told my family members if they have problems with their devices to bring them here. Also, my sons are gamers so I know they will be bring their consoles or control paddles at some point. I like that they have retro games for sale. They had one USB drive that had a ton of retro games for $60 and it comes with two paddles. I will be there on Friday to pick that up that retro gaming system.

Super helpful, friendly and official Thankyou! Got iPad…read moreglass and backlight fixed everything is perfect thank!

This store has the best service very friendly, great atmosphere, a LOT of tech, and a great place…read moreto sell your gadgets and tech you don't need/want for store credit which is what I go for and outside money (not in store credit) I drive from Stockton just to go here! Great place!

The owner is usually on sight. He and his staff go out of their way to help you find what your…read morelooking. They won't try to just sell you anything if the gadget isn't right for you they will be honest. If there is something you want they will try to get it. They are informative, honest and fairly priced. Not only that but they are not greedy if your maybe a few dollars short, they will give a discount to help. I keep going back because I know they are fair.

I came in with a screen that was repaired from another shop for an iPhone 15... the screen that I…read morehad on was making my phone turn on and off when it was charging and it would not hold a charge... I went to ATT and I had insurance on my phone so they sent me here... they fixed my cracked screen and put the actual iPhone screen on my phone not an off market, and my phone is 100% back to normal like its brand new. I almost thought I was going to have to buy a new phone because of the issues I was having, but no.. this place saved me. Thank you!

Me and my bf brought our ps5 in cause the hdmi was broken thinking they could fix it nothing about…read morea non refundable refund got mention they kept it for almost a week too take it apart look at it and say they can't fix it and we should just have them recycle it we said no we will pick it up they charged 50 to just look at it we take it to another shop which was not as known they fixed it in less then a day charged me 99 and my ps5 works great now and before it wouldn't even turn on they tried to scam me out off almost 400 dollars it's a fat old white dude the manger that don't need to be working there if they are gonna get lazy and scam family's he seen us come in with our baby and still did not mention the non refundable refund please don't go there go anywhere else when I was in the there was a sweet old lady saying she got charged so much just for it to still be broken after they "fixed" it. Very unprofessional business I would give it a zero if I could

Do not go to this store to purchase a phone or service...when you explain a problem to an employee…read moreabout your service, for example; I'm not getting the service that I've been paying for and please correct this problem for me, as in my situation, they will try to convince you to accept this and keep paying them...for service you're not getting! Wow I've never seen anything like this...my situation is still not resolved and I seriously doubt it will. This store is a rip-off and they take advantage of customers who live in the area who have limited resources. That's bad business for sure

From the owner: At Caliente Wireless we offer many unlocked cell phones to allow customers to choose what carrier…read moreis best for them. We have many cell phone accessories from tempered glass, screen protectors to Bluetooth speakers. We are a Boost Mobile authorized dealer. We have many bring your own phone plans as well like SimpleMobile, PagePlus, Net10, H2O wireless, easyGO wireless, and Lycamobile.

This is for the McHenry and Granger location: I dropped my…read moreiPhone on a cement slab and rushed to my go-to T-Mobile store. I received immediate service from the customer service professional. I was able to trade in my phone with my upgrade offer. Thank goodness, because I did not have insurance on my phone. On a limited budget with no down payment saved for my trade-in, upgrade, and promotion, I was able to get a new iPhone 16 out the door with no down payment, nothing to finance, and a 2-year contract. I had tons of photos and apps. When the transfer took longer, the entire staff, in their busy times, traded off to give me exemplary service, along with the amazing store manager who pulled all the numbers together. As for the long wait, the manager gave me a T-Mobile bag of treasures from the inventory. They really deserve a 10-star review because they were beyond exceptional. These are sales professionals you can trust with your device and finances.

I was a T-Mobile customer since the early 1990's. I had mobile phones. But, service both online and…read morein house got so bad, as well as continuous billing issues that I left in the last year. I noticed today that they are running a special for 35 dollars for 5g internet. Since I pay Verizon 80 dollars a month ( and have absolutely no issues with billing, customer service etc), I dont need to change to get a cheaperand poor service. I called out of curiousity. Said I would try for a few weeks, and make a determination if I would change. But, of course there was a hang up. They said they could not verify me and wanted me to unlock my credit. I am not busy enough to write this review, but am busy to sit for an hour or more unlocking THREE credit bureaus. ( she could not tell me which one they check). With a +800 credit score , never missing a payment in +40 years, to not be able to verify me is an annoyance. So T-mobile despite the lower monthly I will stay with VERIZON ( because I learned also during these years you continuously give low prices at the beginning and then raise your prices ).

I have a love-hate relationship with a t and t. They recently decided they're going to stop and…read morediscontinue the usage of 3-g phones. Fortunately enough for me they replaced my daughter's free of charge. We went in to transfer her phone number over to the new phone, and the worker there acted like it was a huge inconvenience to her. She also spoke to me in a condescending manner. But then, all I had to do was have them move my SIM card to my new phone and the guy was very polite and did it very quickly. In summary I think it all depends on which customer service representative you get when you go in the store. It makes all the difference.

The good of this store is the convenience and location. Luis is very knowledgeable and engaged in…read morethe needs of the customer. Then there is Donna. She has no customer skills or understanding of the frustration that comes with needing assistance. Although she was able to help resolve my phone issue, her responses to my questions were very short and comes off as abrasive. Her demeanor is "having no time to deal with this". She does not have a welcoming approach and for Pete's sake, wearing your sunglasses indoors on your head while you are working gives the vibe that she is on her way out to lunch. If it were a hairband I would understand. Have you seen the sun in Modesto? We haven't seen sun in days. I would not refer my friends or family to her.