If you're looking for lousy cell reception and lousy tech support this is your place. Literally years of having them as my business lines with tech support that can care less. You finally get someone that kind of wants to help but unfortunately they help by trying to upsell you. And quote you 8 dollar more and expect you to say yes when a competitor gave me a 100 dollar difference and they saw the quote. So long story short their answer to any issue is to resign up again read more

I had issues with my 4lines being ported over. I went to the Oakdale T mobile store. It was such a pleasure to be help d by the store manager Pat. Very knowledgeable, courteous... she definitely cares about her customers. I have to say , Store Manager Pat, is the best. Trust me if you have any issues, go see Pat!!! read more

Fuimos a la tienda y la manager PAT nos agregó más líneas de las que pedimos. Necesitábamos 5 líneas pero nos dieron 10 líneas. La factura tenía que ser de $183 pero nos llegó de $400. Tengan cuidado por favor. read more

Pat the store manager is the best! Exceptional customer service! Wished I could say the same for the tech support when I called to have my change of responsibility completed. In the future I will go directly to the Oakdale T-Mobile to have Pat help me. read more

I'll pass! Been here couple of times in regards to my plan! Staff seems very lazy and points you to call customer service for everything! If I am already in your store, why can't you call or figure out a solution? Tries to intimidate you as soon as you walk in. Too many bodies like body guards hovering over you! Talks to you like you don't know what you are asking for! Bunch of uneducated kids including the manager! Great problem solvers with plans too! Just call *611 and they will help you. read more

I feel the store here in oakdale is the best. The customer service is always good. They follow all COVID precautions & that makes me feel safe. They always give you the best pricing information for you as an individual. read more

Great store and staff. They resolved my issue that stemmed from corporate. I could not have moved forward without their support and assistance. I should have started at the store and not at the website. read more

OMG BEST Customer Service EVER!!! Worked with my parents on new phones Amazing... They worked well and slowly explained everything to my parents re: their new phones.... Amazing Staff and guys... Keep Up the great work.. read more

T-Mobile Authorized Retailer - AJ & Beto PHENOMENAL - Mobile Phones Near Me - Oakdale, California

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It was black Friday it was crowded. I waited one hour very patiently , finally somebody came and offer me assistance.... What ever I ask , hey couldn't accomplish.... Those employees shouldn't work at public with customers Simple purchase of new cellphone for them is impossible.... First they said they don't have it in the store, I said that's ok we can ordered, How long will take they said approximately 7 days , I said that's fine I can wait...And they they ask me to exchange my current 12 pro max , I said no I'm gonna give my old phone to my niece.... And then they start lying and making up excuses...., TOTALLY UNPROFESSIONAL To treat good long customers, as a fool who had 5 numbers with T mobile , for more than 20 years oh no no no .., we deserve respect and professional customer service... What you guys did it's very bad... I just turn my back and left store....,And before open the door I just said what a waist of my time.... Never coming back.... So unprofessional They do not care for customers read more

Went in for the upgrade on my phone. I think a training issue is obvious here. The representative did not know how to do the upgrade. We ended up having to call the corporate and do the transaction via phone. I could have done this rather than come into the store. The rep was nice but distracted by the new rep having to keep stopping to help her. Like I said there appears to be training needed here. Plus the new girl just kept interrupting me when I was talking to him. I think she was nervous but it didn't show much appreciation for me. read more

The young men at this t-mobile were Awesome! Shareef and Kareem were very helpful despite how busy they were on black friday. they got all of us the phones we wanted and set us up on a great payment plan! never a disappointment when i come to this t-mobile! Thanks you guys! don't listen to any negative reviews! They're from the competitor! read more

I Used to work at a T-Mobile store but I'm working at Metro By T-Mobile now. I had a slight problem with my Phone so I called. I was on hold for 30mins 3 people picked up the phone. The 3rd person was really helpful she did apologize for the inconvenience because she is training I said ok no problem. I know how that is I've been there before. My bill was paid then I got more data added to my line she gave for Half the price. I ended up porting over some months later. I Still have T-Vision . read more

I made a switch from a previous company and I couldnt be more happier, T mobile had been the best phone company I've dealt with. Customer service was completely helpful when I accidentally locked myself out of my phone and when they couldnt help they then directed me to a Tech guy that then walked me right through the process I would give 10 Stars if I could on the service that was given!! I was able to unlock my phone without resetting my phone I was even given further assistance of how to keep my photos safe!! Great company and I'm glad I made the switch thank you T-Mobile!! read more

The Oakdale store is the best!! Kareem and Andres are the best. They don't push you into things but are there to help and guide you They really care about the customer read more

This is my go-to store since I live in town. I don't have the habit of paying my phone bill online so I just walk in and make my payment here. I have never had any issues, staff is always great. Yesterday I went in for two reasons, to pay my phone and to talk to someone about a certain issue I was experiencing with my phone and phone case. I knew most likely I had to speak with Kareem (not sure if I got the spelling correct, sorry) the store manager so I waited for him. A young store employee wanted to help but I told him that I would rather wait and speak with his manager. Kareem was helping another customer and I waited for about 20 min, I wasn't in a rush to I didn't mind at all. When he was finally able to help me I told him about my problem and even showed him my phone and phone case and what was happening. Let me tell you, he went above and beyond just customer service, he made me feel like he actually cared for my device and that I didn't have to be going through that. Phone cases are made to protect your phone and not damage it. My phone case was creating spots on my phone like the plastic was sweaty OR getting sweaty especially after using my phone for hours at a time and would find myself cleaning it like twice a day. So he looked into it and not only he told me that he didn't have any more cases for my phone because his store no longer carries my phone which is the HTC U11 Life Plus. But, as a great manager that he is he said "hold on a second let me go to the back and see if we happen to have anything", three minutes later he comes back with a different case, he told he found one but that the price was $29.99, I told him that it would be a little much for me since I still had to pay my phone. So he said you know what, maybe this case isn't in our system since we no longer carry the phone or maybe it's on sale or something. To our surprise, the case was not $29.99 but $5.99! It's was a no brainer and I took it! He cleaned my phone and put the new sleek suede like case in my phone. He said you should not have the same problem and if you do come back and see me. I thanked him yesterday and I want to thank him in this review. I had never written a review on this store since I do visit it quite frequently but now I felt I definitely had a reason to. Thanks Kareem for helping me personally with my problem. Your staff as well, especially Beto always willing to help. I hope you remain the store manager for years to come. This town needs more helpful people like yourself willing to go above and beyond and making us customers feel like you care about our phone problems or technical problem no matter how insignificant they may seem. Thank you so much and I'll see you next time I walk in to pay my phone. Merry Christmas and Happy New Year!!! read more

Kamyar was nice but i was trying to switch my Applewatch 3 series and he told me i can switch it for the apple watch 5 and he was waiting for it to load until an hour and half later he told me they couldn't switch it because it was wifi only. WTF i waisted almost 2 hrs for him to tell me that. BAD CUSTOMER SERVICE ESPECIALLY ON CHRISTMAS EVE . read more

My experience has been overwhelmingly positive on all three occasions that l have visited. The staff has been helpful and if they didn't know the answer to a question they have been diligent in finding out. I am very happy with t mobile and am even happier with this location. read more

Great experience love the staff there ! Definitely will be coming back ! Jennyfer and Corey helped me out by switching from AT&T ! Will be sending my family there as well . read more

This corporation, lies about it's service, flashy storefronts and lure of promos! Do not be fooled. I just was switched in april charged for a "promo tablet that was broken, ( which i returned and paid for), then service I never signed for! They are crooks, and that is why they just lost 40mil. Guess what this mom of two has to deal with. Im calling trump, consumer advocates and waiting, for my "supposed" refund 225.00 Tmobile, you have my # read more