Bought a new iPhone Air from here a couple months ago. Transferring the data took forever. Not their fault. The iPhone Air won't charge in the car because it says it's too hot, even with the case off. Crappy for a new phone. Again, not Spectrums fault. I'm giving them a 3 because I was there for hours and the phone I bought sucks. It feels unfair to rate them lower because of that, but it also feels unfair to rate them higher. read more

I paid for faster WiFi and consistently complained to spectrum about slow speeds. They finally sent a technician out who corrected the error. Spectrum refused to reimburse me for months of service slower than I paid for due to their technical problem's. The in person store has the slowest service. Waited 60 minutes just to return equipment. On top of that they helped people out of order from the list posted in the store. Helping others that came in after me before I was even helped! I'd like to avoid spectrum forever if at all possible... read more

Last week we switched our home internet from AT&T to Spectrum. We should have done this years ago. Our speed went from around 6 to over 950+ and for a cheaper cost too! Phone lines vs coaxial cables is why the speed is superior (our neighborhood doesn't have fiber optic option). I didn't know this vast difference until one of their salesman explained it to me and I did some simple online research. We tried out their TV option, but decided to keep our DirecTV since the cost wasn't much different and the family is more familiar with DirecTV's operating system. Have had a great experience from installation to having to return equipment at the local Spectrum store. Of course they have tried upselling along the journey, but what company doesn't? So far so good with Spectrum. read more

I made an appointment, but there are not enough staff available to handle my issue quickly read more

Spectrum - I made an appointment, but there are not enough staff available to handle my issue quickly - Internet Service Providers Near Me - Turlock, California

I switched to Spectrum about a month ago, and can now confidently say they are the best bang for your buck in mobile services. I switched from Verizon and could not be more impressed with Spectrum. Great customer service (Henry was awesome), and service hasn't let me down yet! read more

Spectrum - Internet Service Providers Near Me - Turlock, California

My iPhone stopped working yesterday so I went into Spectrum today to upgrade. I was dreading it. However Ramsin greeted me when I walked in. He went above and beyond to take care of me and my family. I am clueless when it comes to upgrades and such, he walked me through everything. Ramsin was able to get me in and out in less than an hour. He showed me all my phone options and even put the screen protector and new case on my phone. We were able to upgrade and bundle spectrum tv. I just wanted to make sure his bosses know how kind and professional he was. I'm so grateful for him today for allowing us to have such a positive experience. Thank you Ramsin! read more

I love their customer service, very friendly staff. Anna helped me move over a line from my sister's account to my Spectrum mobile account. She was very patient, helpful and friendly throughout the process. I give her 5 read more

The store was beautiful and the agents were very friendly and explained the situation, why and also how to install the additional box. I was not pleased about having to come to the store because I already paid for service. We just purchased a new TV that apparently spectrum services is not compatible with the TV unless of course you go down and pay additional money to purchase another box....grrrrr. This is not the issue of the spectrum store. This is an internal spectrum issue in totality. Back to the store! They had all types of technology to choose from laptops, desktop cell phones, earbuds anything you can think of they had it there. The store really was nice looking on the inside, big and very well lit. There is plenty of safe and free parking out front, also well lit at night time. I did appreciate the agents time to explain to me why and also how to hook up this new box when I got home read more

For me, upgrading my iPhone is a task that I do not enjoy, which is why I delay it as L-O-N-G as I can. Today, it was different. I went to the Spectrum store. No lines. No hassle. Great service. Kassandra, the Spectrum Specialist, was helpful, professional and knowledgeable. She made the process easy and answered all my questions. I'm thankful we have a Spectrum Store in Turlock and thankful for Kassandra and the other store Specialists--who all were friendly and professional. read more

Unfortunately they were the only option where I lived. Awful internet and customer service. Internet went out almost every day had multiple techs come out and tell me nothing is wrong so there is nothing to fix. When I finally got away from them I cancelled a couple days after my billing cycle and was charged $96, I was told it would be refunded or prorated for the 3 days I was into the cycle after the equipment was returned... it was determined that was a lie. If you have other options run away, if they are your only option I am sorry read more

viene a regresar unas cajas del internet y estuve más de una hora en espera y solo hay dos trabajadores en cajas los demás están atrás en los cuartos y ven jente no salen ayudar muy mal servicio read more

Shout out to Kassandra at the Turlock Spectrum Store! Her Customer Service skills and friendliness are characteristics that aren't always seen in our world today and on behalf of my husband and myself, we truly are thankful for her! Navigating through all the available options/packages with Spectrum (cable boxes, Xumo Stream Box, Cloud DVR Connect, Cloud DVR Plus, Spectrum TV Choice, installing App on Smart TV, internet, etc. ) which then leads to packages and bundles, we appreciated her clarifying different explanations we received (calling the 24/7 number versus in-store) and taking the time to do so in an unrushed manner, giving us the feeling that we were not just a number and being pushed through a production line. She was helpful, answered all our questions and if she wasn't quite sure on something, she would ask her Supervisor for confirmation. It was great to hear her say that she truly just wanted us to be happy and that are satisfaction was her goal and priority! Our goal was to reduce our cable bill, and Kassandra helped us accomplish just that! Go see her if you're in the market for internet, cable, mobile phone (or even home phone!) service! read more

Worset customer service. They sent me to a sales rep to two customer service people and still could not answer a simple question: "Do you sell just landline phones?" Couldn't answer that, couldn't give me a yes or a no. Ridiculous. So now I have no idea what to do. read more

I began renewal on my plan with a on line rep from Florida. Wow never do that he messed up the oder costing more money than discussed. I drove to a local store in turlock and was assisted by Lilyan Valdez. This young lady was so customer friendly voided out current orders and met my needs on adding three phones from another provider and she also dealt with the Tv package voided that one and which dropped our package their down to our budget. This young lady went over and beyond even though I asked alot of questions. I recommend the turlock store for spectrum customers. ​ read more

Not a lot of option for internet in my area but Spectrum is the WORST INTERNET PROVIDER!! Had them for only like 3-4 months and I'm done with them! Internet will be out for a few days at a time and connection would be on and off. Recently had a tech came by and change out the modem since it was connected but just wasn't working. A day later, our internet is out again. No reason for their service to be charging $90 a month. Avoid at all cost!! read more

Came into store to exchange the router the employees were so extremely rude. I didnt see the sign that says to sign in first. The employee asked if I know how to read. I FINALLY GET HELPED, I go home set it up and they gave us the wrong modem. I go back same day an hour later and they refused to help me. Now I'm stuck waiting a couple days for a scheduled repairman to come out and change the router. read more

Awful service, over priced, and total schemers for a company this big. It's obvious they're losing the war with streaming companies because they'll send you through endless loopholes to not cancel or remove services. Almost feels illegal. Avoid at all costs, if they're the only cable company in your area use an app like Hulu instead of getting caught in their trap. read more

This is the most awful internet provider with the worst customer service. They do not care about making their existing loyal customers happy at all. They will not adjust your bill like many other companies and as soon as I get a chance I am disconnecting my service and telling everyone to stay away from them. read more

No employees to assist you, you can sign into the kiosk to check in but it doesn't really matter because they don't follow and only help those who ever complain the most about the wait time. There's at least 15 people in line and only one employee for the first 4 hours of opening. The employees leaves others at the counter to assist those complaining not realizing he's just stretching out the wait time by trying to help everyone at once. read more

Horrible company and terrible customer service. Do yourself a favor, do not be lured in with a great deal, they make up for it and over charge you as soon as possible. Anything is better than Spectrum. read more

New Business Hours, Check Website for hours Store is close on Wednesdays and Sundays. read more

I have had a consistent problems ever since Spectrum TV & Internet were installed several years ago and those are as follow: The volume is ALWAYS going in and out and not on any one specific channel and I am CONTINUALLY losing my internet connection. No amount of complaint calls, trouble shooting phone sessions or technicians sent out to my home have EVER eliminated either of these problems. I am not happy that Spectrum is unable to fix either of these problems AND the only service they actually seem to offer is raising their prices! *smh read more

I live in Salida and we. Unfortunately have Spectrum for our cable and Internet service. The internet is always out and extremely slow. If you can use another Service for your internet I'd do so. Don't make the mistake I made with going with Spectrum. read more

ABSOLUTELY HORRIBLE......My parents are elderly and my dad has dementia and they have this service and when installing they were told by my mom that he had dementia. She tells everyone because sometimes he says things that have nothing to do with the conversation and so in. My parents are not up to date with technology they needed something easy to navigate and my mom advised them they just want normal channels and nothing complicated due to his dementia. Now my parents have a huge bill because they failed to tell my parents that you can order premium channels on it and my dad just pushes buttons not knowing what he is doing. My mom called and and was told these were added on by remote and she asked that they cancel. They would not cancel until bill was paid in full. A senior citizen on a fixed income is supposed to pay 800 dollars ummmm....no! Now the bill is higher and they finally took them off. I told them I feel like this should be lowered since they have asked since may to take them off but they refuse. When my mom mentioned the the service tech that her husband has dementia maybe they could have explained parental controls. Especially since she let them know he has a hard time so basic was all she needed due to him having it. They are doing this to rip elderly people off. It would be that easy for a child as well. They have the worst customer service I have ever seen. They talk over you and wont let you talk. They are awful. read more

Horrible horrible customer service and etc I did everything online I had The option to go inside or to pick up the equipment and I so I went in we waited over 45 minutes and was not even helped may I mention again every thing was done just picking up equipment over 45 MINUTES AND THEY DIDNT EVEN HELP US AT ALL THE KIOSK WERE DOING MORE WORK THEN ASSOCIATE DID!one girl with brown hair and blonde ends just sat and talked the entire time... do Better cus this was a shit show lmao I could better read more

Even after I paid my payment for my mobile phone they are still asking me to update my payment information and it is the same as it was when I signed up for the service read more

We cancelled our internet service 45 days ago & now I'm still trying to get billed for no service. Not ok. Trying calling but they transfer call & the call hangs up. read more

Great customer service from all employees. Been here numerous times and everyone is so helpful! Very friendly faces

After 6 years of dealing with the worst internet, we finally broke up with Spectrum thanks to Verizon. At the time spectrum was the only internet service that reached out to the more rural areas, but not anymore! I went to drop of our equipment hoping to just dump it and go, but unfortunately nothing is ever simple with charter! They wanted me to check in, and wait. Um. Why exactly? I'll never know. They said two people were ahead of me, or I could go to the UPS store and drop it off there. WHAT?! WHY?! They need a drop off bin for old equipment, but somehow convenience and customer service is somehow unattainable. read more

I was at the store when the man, not Daisy D, was in store and being a complete entitled jerk to the staff. First off he was disrespectful to a female employee and called her curse words, first sign showing lack of character. Then started calling the manager curse words and racist remarks. This staff handled this with complete courtesy and professionalism and it is hilarious to see a grown man berate a store then play the victim...coward. I followed up with the store and they 86ed him as he returned flipping them off and calling them Biden supporters and racial slurs as they were all Hispanic. Shame on you sir, what a bigot. I caught his name in there as well, Cory Cunningham so if you see that guy with his proud Notre Dame hat be careful read more

Made a "reservation" online to exchange equipment. They paid no attention to the reservation...I signed in and they took people in line they did not pay any attention to the reservation. Good thing I actually stood in line after signing in or I would probably still be waiting. Once we got to the front of the line is was easy to exchange the equipment. read more

Be warned. I had internet with Spectrum and was offered phone service. I went in for phone service with my new undamaged Galaxy S20+ to switch from Verizon to Spectrum. I was told by the store employee that my phone was not compatible and I would need to upgrade to their Galaxy S22+ to get the phone service?????? I pointed out my phone was in perfect condition and I wasn't there for a new phone just phone plan. They said I had to if I wanted their service. I then asked repeatedly and in depth if ALL of my photos , contacts and videos would completely transfer. She assured me they would. I was still apprehensive so I asked for a manager to confirm this information. Along comes Jose, I still cannot believe Jose lied to my face and also helped his employee lie to my face and tell me my phone wasn't compatible but no worries ALL of my content would safely transfer. Still apprehensive I agreed. As I had feared nothing transferred. I've lost irreplaceable pictures and videos not to mention all my contacts. The worst part, I was on the phone today with their corporate office and legal department and found out my phone was compatible all along and they just wanted the commission from the sale. I probably will never get my content back and it breaks my heart but at least their legal department is working on my case. Things aren't looking too good for Jose if you ask me, somebody is going to pay quite substantially for defrauding me and essentially robbing me if you break it down it was robbery. Stay out of this store unless you enjoy being lied to and robbed by the store manager Jose! I don't see this store staying open much longer unless they clean house and get some honest people in there. read more

Absolutely the worst customer service I've dealt with. I ordered Spectrum internet service, and they were very nice and helpful setting me up with a free self install kit. What they failed to tell me is that they didn't service my address. So when I installed the modem and nothing worked, I called them and they said they would send someone out. Never mentioned anything about being charged for this. After receiving my bill I called to dispute the service call, was told that I would have to talk to Tech Support to reverse any charges. I was put on hold for 25 minutes (I timed the wait time) only to get a very rude tech lady who said "you called the wrong department". I told her I was transferred - she said she'd transfer me to billing because they would handle it. Well, if I thought this couldn't get any worse, I was kidding myself. The "customer service" by the guy in billing was non existent. He was cocky and had a non caring attitude. He flat out said that's company policy and he can't do anything about it, and that he could transfer me to the cancellation department. I told him he needs to be trained in customer service. All I got was silence and then the transfer tone. WOW! I'm stunned that this type of service passes for "service". Mike, I hope you get help. Too bad I can't give a negative star. read more

TERRIBLE service!! Internet seems to be down more than it actually works!!! Can't even study for an exam I have tomorrow because my internet has been down all day. On the phone with AT&T now. read more

horrible store. need more workers or something. taking up over an hour waiting just to pick up a router they don't help at all. they just keep talking to customers chatting it up and don't care. read more

They were changing me for equipment I didn't have and refused to credit back once caught

I just spent over 2 hours on a chat that resulted in an escalation to management that led to the worst customer service I've encountered in a very long time! I have had a terrible connection since I've signed up for this service. I have spent countless hours on the phone, on chat and with technicians in my house only to be told that, they show a perfect signal on their end! My internet goes out every 20 minutes! I just upgraded my service as a result of the last time I contacted the company for help. I was told maybe I didn't have fast enough equipment so, I upgraded service, they sent a new modem and even suggested a signal booster and a new router. Well, I purchased those things along with the service upgrade only to still have the same problem and this "manager says" we can send a technician (again) but it will be a fee of $49.99 and an increase of $5 per month. No attempt to treat me like a paying customer who has been having the problem for years! They claimed they couldn't look into my past issues and inquiries, they could only deal with right now, and right now, the problem is the outside router (that their CS rep suggested)! Am I crazy? Is there no such thing as actual customer service anymore? I am disgusted! read more

Terrible internet service, terrible customer service. I was told that my crappy service was due to "work being done in the area," but no one could tell me when the "work" began nor when it would end. COMPLETELY UNACCEPTABLE! read more

beware, spoke with an agent to cancel services and one of there agents offerd me to purchase a galaxy tab A7 for $35, I said ok cool. agent did not disclose anything besides purchase of tablet for being eligible ... come to find out he signed me up for a phone line and a two year contract without disclosing that, spoke with management and they couldn't do anything I said can't you listen to the conversation and see that I never agreed to this.... worst company worst service. they sent me to collections. and I just want everyone to know they are a SCAM. a company this big doesn't stand behind scams like this everyone run. read more

Charter Spectrum internet is probably the worst internet I've ever had. It is constantly getting disconnected and someone came out a few weeks ago to check it out and it's been the same thing. It interrupts all my work from home. I would not recommend. read more