I bought a new 2026 Civic from Showcase Honda in May. The Finance Officer Fernando defrauded me when I made it ABUNDANTLY clear I ONLY WANTED HONDA CARE, no 3rd party warranty. He cleverly scammed me by saying basic Honda Care wouldn't give me the coverage I wanted, I needed the "Platinum" upgrade which I thought was still Honda Care but was in fact a 3RD PARTY WARRANTY!!! I'm so embarrassed being scammed like this! Go somewhere else for your car buying needs. read more

Horrible Horrible Shady Scamming typical sale liar driven dealership, I am a professional sales person and i wanted to help my cousin that lives in Arizona buy her first car , so I wanted to have everything ready with pre approval and having all paper work ready so I contacted Johnny Ramierez and non commissioned sales internet director to leave everything ready for my cousin to get there sign and drive , well the night mare was a 3 1/2 hour deal and nothing was done , I specifically asked that the contract were to have no options and Finance Manager Tristen Daily took her to the cleaners adding gap extent ended warranty and paint protection total $2965 please be warned read more

I would like to start off this review saying Thank you to Leah Ables and Brandon C for the help and opportunity to get a new car. That is the only reason I am giving a 2 star review. What made it such a low rating is because Kenny was not honest to me what so ever. I did not want a roadside assistance, I did not want an extra warranty and I got charged an extra $2000 dollars, that I was not even informed about. He would not take no for an answer either when it came down to a warranty. I basically said "No I am okay, I am capable of doing my own work on the car." He insisted on giving me his employee discount, asked if I was licensed on working on cars with extra electronics and kept stressing me out. Then proceeded to lie and say I would keep this warranty away from my family. I do not recommend coming here at all but if you do, I do not recommend Kenny from financing. Also 5.51% interest rate on a Honda Civic is nuts. Thank you guys for the opportunity though. Edit: I have contacted this company several times along with my mother and they have not refunded my extra $65. They said I did not contact them within the 30 days but I did which is completely ridiculous, this dealership is a waste of time and money. They'll scam you if they can, do not go here. Sincerely, Kayla. read more

Do not have your vehicle serviced here unless you want to experience conveniently "forgotten" and unwaivable $100+ surcharges. My partner dropped his Civic off for $3600 in repairs/maintenance Monday prior to a week-long trip. He informed the service department that I, his girlfriend, would be picking the vehicle up when it was ready and that I'd be using his credit card to pay for the service. On Wednesday, Honda's service department called me repeatedly (while I was at the vet euthanizing a beloved pet, no less) to let me know the vehicle would be ready the following day--something that easily could have been conveyed via text to me or to my partner. I took a Lyft to pick up my partner's car today and was told that they'd conveniently "forgotten" to mention that services paid for using a credit card would incur a 3% surcharge. This meant an additional $107 would be added to my partner's bill. This surcharge was not communicated to me or to my partner during what amounted to at least 5 phone calls about the service--and they knew I would be using his credit card to pay. I asked if the surcharge could be waived as it was unethical to hide a cost in this way, and was told no. There was "nothing they could do" to waive the surcharge. I asked if they could lower my partner's bill by $107 to make up for what they repeatedly admitted was THEIR mistake. Nope. Apparently paying $3600 for repairs wasn't enough for the folks at Honda to take what would have been a small loss for them, but was yet another financial loss for us. In the end, I was told I could either leave without the vehicle or pay the service total + the surcharge. Had Honda communicated that there was a surcharge for credit card transactions BEFORE telling me to come pick up my partner's car, my partner could have transferred money out of his savings and used a debit to pay instead (a process that would have taken a business day or two). But they did not, because they have zero respect for their customers. This dealer is beyond disrespectful and it's incredibly shady that they'd obscure a $100+ fee in this way. We will not be returning, and for my partner, this was the straw that broke the camel's back--he will not purchase a Honda vehicle again. Editing to add: It is NOT normal to charge a surcharge for credit card transactions at dealers in Phoenix. VW and Toyota on the same Camelback dealer strip do not charge for credit card transactions. Really makes me wonder whether this is actually a charge implemented by credit card companies. read more

I bought my first car yesterday, and I couldn't have asked for a better experience! Kalvin Kite was amazing -- funny, charismatic, and genuinely helpful. I went in feeling pretty anxious, but he made the whole process smooth and enjoyable. By the end, I left with a huge smile on my face (and even my dad, who's usually pretty nonchalant, was impressed!). I highly recommend Kalvin to anyone looking to buy a car -- he truly made it a great experience from start to finish. read more

Showcase Honda - NEW CAR - Car Dealers Near Me - Phoenix, Arizona

These people literally lied told me I was approved for a car, I Ubered there with my kids at 9pm ! I got there & test drove the car everything just for them to say they wanted more money than what was agreed on before I got there. Ultimately I didn't get a car wasted 40$ on an uber there 40$ back home and they didn't even offer to at least cover the uber fee. So annoyed with these people I wasn't going to leave a review bc of the tik tok dude even though he's the one that literally lied!!! but they keep calling me and now I'm leaving a review read more

Bought a car that didn't work 3 days later, they didn't care, they couldn't fix it. Landed up having to trade the car in for one that worked and took a huge loss in negative equity read more

Showcase Honda - It's not everyday you buy $20,000+ car and have to get it towed a month later because the dealership is unable to find a solution - Car Dealers Near Me - Phoenix, Arizona

Stay away from this place, in fact stay away from honda's period!!!!!! A / C quit on 2024 and they will not warranty it! This is a k own issue with honda's. read more

Deceptive sales practices. Be warned they do not honor their advertised prices placed online. Avoid this place and don't waste your time!

Sebastian was amazing! He was able to get me into a 2017 Subaru Outback. He made sure to check in with me about my trade in car and made the entire process smooth. For sure ask for Sebastian when you go in! read more

If I could give fewer stars, I would. The technicians you interact with at drop-off are great, but the technicians actually diagnosing the vehicles are a serious problem. I've taken my car here multiple times over the past two years. On several occasions, the issues were related to recalls--yet I was still charged a service fee each time. I don't understand why customers should pay for recall-related repairs. The last time this happened, a manager refunded me after I raised the issue, but I never received refunds for the earlier visits. Most recently, I brought my car in because of a major issue that started during a road trip. About four hours into the trip, multiple warning lights came on and my acceleration stopped working. Being stranded in the middle of nowhere with a failing car was extremely stressful. When I brought the car in afterward, I was told nothing was wrong. The problem continued, and I eventually had to wait until the car was actively malfunctioning and drive it straight to the dealership. After a few days, I was told the transmission was failing and would cost $3,000-$7,000 to repair. Given the repeated misdiagnoses and past issues, I decided to get a second opinion. The other shop immediately identified the real issue, confirmed that there was nothing wrong with the transmission, and fixed it for $450--less than what I had already paid here in accumulated fees. My car has had no issues since. Overall, this place consistently failed to properly diagnose my vehicle and cost me unnecessary time, stress, and money. I would not recommend them. read more

Noah in parts was awesome and went out of his way to take care of us. Great customer service!

First let me say this was my first experience with Honda. I have always owned Kias and and never had an issue with them, as they say, "stick with what you know works." But I thought maybe I would change since insurance has gone up so high on Kias and everyone swears Hondas are the best. The sales and finance team were great! Shawn Kim, Obed and Fernando were nothing but customer service friendly, and followed up shortly after the sale to ensure I was satisfied. I told them everything was fine but I was having issues with the "Smartvoice Recognition" when trying to make a call wirelessly. I was told to bring the car into their service department for them to run a diagnostic. But before I could make an appointment I became gravely ill for about 2 months. And just started recovery and getting to myself. I called and made an appointment for today March 3rd. Brought the car in, dropped it off, got a call about an hour and a half later from Anthony stating the car had been tested and they found the problem wasn't the car but my phone. I asked Anthony if the car had been tested with both types of phones an Android and an I phone he said yes. When I got to the dealership I asked them to replicate the test so I could see for myself if the car did work with Androids, then I'd know specifically it was my phone. Spoke with the service manager and he was willing to allow me to see the test. Then someone named Austin, black shirt, cacky pants, spike haircut, jumped in the conversation and immediately started trying to convince me a test had been done and everything worked fine. I asked was the test done with an Android or I-phone? He refused to answer, he stated it was done with the phones they all use. I asked was it an I-phone, he said again it is the phone they all use, so since it was obvious he didnt want to answer that question, I asked are Honda's I-phone deferred? Because I dont own an I-phone. he didnt answer that question either, what he came back with was this, " two-thirds of the world have I-phones, so you have three choices, you can either trade your Honda in, and go get a Kia, buy a new phone or you can call Honda to complain, but I dont think they are going to change their manufacturing model for one person. " I found this comment blatantly rude and condescending. The comment was adding insult to injury, because I never knew Hondas were I-phone deferred, having never owned one; It never dawned on me buying a Honda, it would be any different, but all that aside, I asked did the tech test it with both an Android and an I-phone and was FLAT out lied to and told Yes, when as Austin so nastily explained they tested it with the phones they use and thats all they use, they are not going to be testing all the Androids in the world with the car. I didnt ask that they test all the Androids in the world just an Andoid, which they did not because apparently all the phones at Showcase are Apple phones (guess they're in that two-thirds of the world). I personally do not use any Apple products. And that is my right. Had I been told Hondas are Apple deferred, or been told the truth by Anthony that it was only tested with an I-phone, then I could have made a more informed decision about even buying a Honda or maybe I might have bought an I-phone instead of the Google Pixel I purchased. Then maybe, I probably would not have had the encounter with condescending, misogynistic Austin who sent my blood pressure through the roof! I wish I had read all the reviews from here, that could have saved me money, tears and regret. Buyers Remorse Patricia M. read more

10/10 service thanks to William giron and Eladio cervantes helped my brother and sister-in-law but her car

I had my first oil change after buying my car at Showcase Honda. And it was a great experience. I got there early and then other cars started showing up and pulling up in front of me that came after me. And I was worried about that cause I need to get out of there quickly because I was sick that day. And Austin was so sweet. He remembered that I had been there first and he came to take care of me right away. He was very nice and polite and kind. The waiting area was very comfortable. I had myself a cappuccino. I met a very nice person and we talked the whole time. Then they came and got me to get my car because Austin was busy and they didn't want me to have to wait any longer so that's again, then being thoughtful and thinking of me. I don't remember his name. I wish I could mention him in this because he was really super nice but I had a 2020 Honda fit and I was there Saturday morning so if you know who he is just give him a pat on the back too. But anyway, as it was a great experience and I wasn't sure if I was gonna take my car to the dealer every single time but I think I'm going to because I know that they took care of the car when it came in and made sure I had a car that was running good when I left the dealership That is even more pronounced now that my first inspection came back with nothing wrong with my car. So I am going to trust them to service my car and make sure everything's running well so it will last a long time. I love my little Honda. I think I'm a Honda person for life now read more

Aidan K helped us get a brand new Honda accord for my son and we got an incredible deal with it as well!

If I could give 0 stars I would, Their internet sales department is staffed by and managed by argumentative and condescending men who don't think women know anything about cars or trucks. After doing my research of the price of two advertised cars using the published VIN numbers for those vehicles, I emailed first to discuss a deal for purchase of both vehicles. I was promptly dismissed by the male salesperson saying, "we advertise our best price online on all used cars and no further discounts are available on the online pricing. Let me know if you need any more information. Thank you." I called to discuss with the used car sales manager. He was rude, would not let me finish a sentence, raised his voice, and treated me with zero respect. He clearly has no respect for women or for that matter customers. I would include his name if I had been able to understand the pronunciation. They just lost the sale of two vehicles as I was ready to purchase today after feeling assured I had the best deal - with cash. The lost $82,000 today. And dealerships wonder why used cars aren't selling. read more

Mustafa Samli and Kelvin Kite were knowledgeable, listened to my wants and needs, and I was treated like family. Buying process was quick and easy with zero run around and hassles like other dealerships. I will be going to Showcase for all of my future car purchases. read more

I've gone to this place for 2 cars. My first and my second. I was looking into trading in my Honda accord due to the payments being a little high and moving to snow. I'd scheduled an appointment with them but ended going with another dealership and found a car trade. This gentlemen then reached out to and in the end was very unprofessional. Moving or not I wouldn't go back here simply because of this. Didn't even ask why or anything read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona

Got my car serviced there. The service I get from Devon Suzuki is always top notch. He goes out of his way to make sure the me and my car are both taken care of. Even if he's busy with another customer he always comes by and shakes my hand. As long as Devon is there I will continue to service my care at Showcase. If the higher ups are reading this you need to make sure he gets an at a boy or something. He is by far the best service adviser I have ever dealt with. Like I said I will continue to be a customer as long as he is there. I would highly recommend him to my friends and family. If you go there make sure to ask for Devon or make an appointment with him read more

Francisco is one of the best service writers I have encountered. Very professional, very thorough, and shows empathy.a writer like him is hard to find . Keep up the good work read more

I pulled up in my accord 03 and the salesman Aiden was the only one that came up to me and greeted me!! I told him what car I was there for and he was on it right away. He was very helpful and kind throughout the process he did very good job for being new. And for Diego he came over to help but he was very passive aggressive and very pushy. I could care less for his help since he did not want to negotiate nor help us get a better price. We did not budge and we got the price we wanted in the end I would say overall it was a good experience just don't deal with pushy salesman. I recommend going with Aiden just make sure Diego isn't around!! read more

They straight up told me they wouldn't give me what my car was worth unless I looked at something more expensive. When I asked for my keys back they played games and didn't care about my time. The salesperson (Aaron McDonald) was rude during the test drive and when I told him I wasn't buying, he acted like a child, literally turned away from me and wouldn't make eye contact or talk to me. I spoke to a manager, who didn't care and never responded to emails. Will definitely never be buying from them. read more

Update: After we did not buy a car, they started harassing us for weeks - calling us, texting us, etc. Telling us "how dare we walk into their house and not buy anything." And that was one of the most tame things they said. read more

Thanks to Service Advisor Noah Ventura for making my first service visit an upbeat experience! I bought a new Ridgeline in 12/23 and had not been back to Showcase Honda since. Being almost 9/24 and doing errands mid town, I decided to stop in, unannounced. I found the Service Drive-In and located their compact office of advisors staring intently at computer screens. Only one advisor took the initiative to greet me and we walked to my parked truck. He introduced himself as "Noah". I had a ton of questions for Noah and he came back with all of the answers. Noah knew enough to volunteer information I needed without making me cross examine him. He made me feel welcome at the Showcase Dealership. Recommendation: See Noah Ventura for your Honda service needs. (any relation to Ace)? read more

As far as a Honda in my opinion you can't buy a better car. However, it is very unfortunate that they mark wimen as easy prey. Showcase is not exception. We took our 2014 Honda Accord in for normal sevice and a shaking. By the time we picked it up, it need a transmissikn and a motor. This scared me because my daughter drives this car. The cost for each was told to be 5000.00 each. Fortunately as a mother that has been around cars alot and knew that there wer'nt any signals going off, it made me take it for a second opinion At fist I took ot to Floyd Right Honda were it was purchased off the showroom floor. Of course they followd suite and just took the previous report as gold. WRONG ANWSER!!! I them took it somewhere else. It was not the transmission, it was not the motor.... It was cracked wheel and the front bearing and axel. The complete cost was 1800.00 out the door. Now, the bigger problem Honda reported transmission problems to my Warranty company, that was false. I pay quite a bit for thia warranty and Now Honda has made it, so if something does go wrong with thise items the warranty company has it down as a previous problems What i do know is that compaies are all about the money no matters how it hurts thier customer. Moving forward i have bought 5 hondas from Floyd Right and went to by one from Showcase about 6 months ago before this happened. I went.out of town to buy my honda. I will never take them back for service. I will conitune to tell people i come across to save them any future problem to stay away from these dealerships. My whole family and many coworkers have already stirred clear.​ read more

Llevaba años en Bell Honda y cuando decidí cambiarme con ustedes, les puedo jurar que ha sido mi mejor decisión. En ese tiempo te atendió OBED CASTILLO, que era vendedor, ahora gracias a dios está ocupando un puesto más alto, él se lo merece. Jamás en mi vida había conocido una persona tan agradable, gentil, la verdad no tengo palabras para describir lo bien que hace su trabajo. Hoy estuve de nuevo en el dealer y ya no es vendedor pero me recibió con mucho cariño y me ayudó a llevarme un auto nuevo. Yo sé que todos los trabajadores son bueno, pero sin duda le puedo decir que él, es el mejor trabajador que tienen. Yo les puedo asegurar que si lo hacienden serán el dealer que más venda en todo phoenix. Mis respeto para OBED CASTILLO. Muchas felicidades por tener a un trabajador tan ejemplar. Bendiciones para todo el equipo de trabajo. read more

Ahmazing! I worked with Ismael Lopez in the sales department. If you want a honest deal with the sales person absolutely wanting you to be satisfied with your car and deal. Please go see him. I walked away with a car I absolutely been wanting for years at a super price with awesome mileage! Let me add that I shopped online and went in for a test drive. I was in and out within 2.5 hours! Start to finish, with a full tank of gas and a car wash with detail!!!! read more

Showcase Honda - My new 2022 Honda CRV ! - Car Dealers Near Me - Phoenix, Arizona

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My experience with Showcase Honda was disappointing and aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zaktek" extras that offer little to no real benefit to the buyer. We purchased a used vehicle on a Friday afternoon. While the sales rep had the car washed and waiting which was appreciated the interior hadn't been detailed at all. We found a 200mg caffeine pill in the center console and dried spill stains around the cupholders. They promised to clean it while we completed the paperwork, but after everything was signed, my family and I waited another 30 minutes for the car to be brought around. After a couple of days, I had second thoughts and noticed they advertise a "Love It or Leave It" 3-day/300-mile guarantee. I called Sunday morning to ask about buying back my trade-in and even drove back to the dealership that same day. I was told nothing could be done until the vehicle was "inspected." By Tuesday, my trade-in was already listed for sale on their website. Despite contacting them multiple times a day, I couldn't get a straight answer or any pricing. They mentioned they'd sell it back to me for $500 over their cost, which gave me some hope but after nearly a week of follow-ups, a sales manager finally got back to me Thursday afternoon to tell me the car had been sold. His exact words: "We're in the business of making money." Legally, they're under no obligation to take back the car or sell me my trade-in, but the delays, lack of transparency, and misleading communication were incredibly frustrating. This experience has completely eroded my trust in traditional car dealerships. Consumers deserve better protection in situations like this. I won't be buying another car from a dealership again especially not from Showcase Honda. read more

My experience was not favorable at all. I drove over 60 miles, round trip, to look at a used car that I was led to believe was still available. They had the stock number and everything for the vehicle I was interested in. When I get there, I'm told that the salesman I had an appointment with wasn't available, so someone else took me out to look at the car. They didn't have the vehicle I was interested in waiting for me. Instead, they tried to deceive me by having an almost identical car ready for me to look at. The car I made the appointment to see and test drive had beige interior and the one presented to me had black interior. This car also had 18K more miles, questionable maintenance history (based on CARFAX), a dented roof and scratches all over the exterior. I informed the salesman that it wasn't the car that I had an appointment to see. He walked around the lot looking for it, went inside and returned to tell me that it was sold in Scottsdale a couple of days prior. So, either they don't know what they are doing or they flat out lied about it being available. Either way, not cool. I decided to take the imposter car for a test drive anyway. After returning, the salesman asked me if I'd like to work on some "aggressive pricing" for the car. Because of my initial experience with this dealership, I opted to not move forward with the purchase. These days, cars should be aggressively priced anyway. By the way, their internet pricing is lower than the price listed on their vehicles. Another tactic to get you on their lot. Based on this experience, I'm very certain that I will never go back to this dealership again and I will warn everyone I know. Out of curiosity, I checked online for their pricing on the imposter car. The price went up $4,000 from what it was 2 weeks ago. Eeesh! As a bonus to this review, I'm going to tell you what NOT to pay for at this dealership or any other dealership. Showcase Honda has a $599 documentation fee, which is absurd. I wouldn't pay more than half of that. Also, don't pay for Nitrogen-filled tires. It's another dealer scam to buff their profit. Regular air already has 78% nitrogen in it and the extra 22% doesn't make enough of a difference to warrant the cost. Another scam is VIN window etching. Don't pay for it. It doesn't deter theft and you can get a kit on Amazon for $25 if you really want it. LoJack, window tint or any extra accessories are things you shouldn't pay for either. Quality window tint shops will charge you less. If they say they can't remove any of these, then make them adjust the price of the vehicle by that much or walk away and go to a dealership that doesn't play as many games. read more

April 2nd we talked to Sean about purchasing a Honda Civic for 25k out the door. We found a car online and contacted Sean. Our 18 year old daughter told him the car is for her, she was in a wreck and the insurance settlement was for 25k. She told him she wouldn't be able to finance anything due to her age and that the car couldn't exceed 25k. She found a car and spoke with Sean on the price of the car. Again she reminded him that the price of the car including taxes, title, and registration cannot exceed 25k or we wouldn't be able to purchase the car. Sean ran the numbers and assured her we could do the deal. On April the 2nd we drove an hour and a half to the dealership to be told that we couldn't buy the car for that price. That we needed to finance the remaining balance or come in with more cash. Sean went up to the desk manager to tell them we wouldn't do it, then the desk manager came over to tell us that is the best he can do. We got upset as we should and informed them we wouldn't have driven all the way, and that they wasted our time. The desk manager then said you wasted our time too, and said that he was an a--h--- and proud of it. This was very unprofessional, and I don't believe you should have people as such working for your organization. I'm not going to leave my name, but Sean and whomever the desk manager was that night know. By the way we bought a car the same night for 25k at one of your competitors. I had to give one star to post the review, however my rating would be zero stars read more

Not great that Showcase Honda has initiated a 3% surcharge when a credit card is used for payment. Pretty sure not too many people carry hundreds of dollars when they bring their car in for repairs. On 700-, that means there is a surcharge of 21-. read more

Kalvin kite was amazing! I went in to trade in my car and he was the one helping us out with everything, he tried his best to make it work! And of course Mitchell his manager was very nice and supportive, they both worked hard to find what i wanted it and they made sure that I was able to leave with the right car, their attitude was very positive and they both gave me hope on everything not just the car, Kalvin is such a sweet person! read more

I'll start my review by saying I have never owned anything besides a Honda. Last month, I was looking to upgrade my 2019 Honda Civic EX with 44k miles. My car was in great condition, no issues whatsoever. I found a 2023 Honda Accord EX- L Hybrid. The dealership was great at working with me to get the accord to a price that worked for me. I gave them my civic with no issues and drove off with my new 2023 accord with 25 miles on it. Before i even hit 1000 miles, I started having issues. Sometimes, my car won't start and gives me a slew of error messages (see photos). I got stuck at the gym the other day for over 30 minutes waiting for my car to actually start. I took it into the dealership and was told "oh we've never seen this before" (sounds reassuring, right?). So I waited for about 3 hours at the dealership while they tried to figure out the problem. They "reinstalled" the software hoping that would solve the issue. NOPE! It happened to me again the very next day. I took my car back in on 6/19/2023. They ended up having to keep it overnight (leaving me carless). On 6/20, I was told the body control module is malfunctioning and needs to be replaced. The service advisor said this part is on back order and he would call me on 6/21 with an ETA of when they would get the part. Im still waiting on that call . And I'm still getting stranded in my new car! Not the type of service I expect after spending like $37k at this dealership. I have an appointment later this week with a attorney that specializes in lemon laws. read more

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I brought my car to Showcase Honda for a scheduled service appointment due to two warning lights: "keyless start problem" and "emissions system," along with a routine oil change. What followed was one of the most frustrating and disappointing dealership experiences I've ever had. Our service advisor, Sebastian, initially walked us through the process and explained that some repairs may or may not be covered under the MPP warranty. What he failed to mention--critically--was that if any repair was denied coverage, we would be charged a diagnostic fee. That was never communicated clearly, nor was it something I knowingly agreed to. Out of the four issues addressed, three were approved under warranty: oil change, tire rotation, and fixing the keyless start issue. The only denial was for the catalytic converter. So why was I being charged a fee for the single denied item, when the majority of the work was approved? It felt deliberately unclear--almost as if the dealership was trying to squeeze extra money out of the situation. Sebastian failed to properly explain what I was signing for, which is unacceptable. But what made this experience even worse was the phone call I had with their so-called "service department manager," Sean. I was appalled by his rudeness and dismissive attitude. He constantly interrupted me, wouldn't let me speak, and completely disregarded my concerns--even when I mentioned that I had a dash cam recording of the interaction. When I asked if their service bay cameras included audio, in hopes of confirming whether Sebastian had actually gone over the details he claimed, Sean refused to address the question. Instead, he arrogantly stated, "My employees are fully capable of doing this job correctly without issues." That level of condescension--especially when combined with the dealership's growing number of negative reviews--was completely unprofessional and tone-deaf. I left feeling disrespected, misled, and taken advantage of. It genuinely feels like this dealership is more interested in maximizing charges than in building honest relationships with its customers. I've been a loyal supporter of the Honda and Berkshire Hathaway brands for years, but after this experience, I can confidently say I will never return to Showcase Honda--or any of their associated dealerships. Customer service should be about trust, transparency, and respect. Sadly, Showcase Honda failed on all three fronts. read more

The worst place to get a vehicle. You call them for a repair warranty. They send you to the GM and he does not answer. You literally have to pay for your repairs regardless if you have the premier warranty. Saying that because you take time off work to get your vehicle service. Aside from that their oil change takes 2-3 hours!!! What's the point of setting an appt? read more

Condescending salesmen and gross business practices. They didn't keep the appointment I had scheduled for weeks and instead put me with a newbie salesman who I was immediately warned about by a manager. They started off negotiations by wanting me to lease a Honda CR-V for about $800/month after putting $4k down. That's so laughably absurd that I can only assume it was because I was a single woman. At that point I decided to leave. They'd taken my keys earlier so they could inspect my trade-in. The newbie salesman was frustrated with me for not buying and refused to bring me my keys until a manager could come by and verify that the salesman didn't just let someone walk away without making a sale. When the manager finally emerged with my keys, he informed me he was able to drop the price by about $300/month, and he warned me that if I walked away, I might lose out on the whole $400 of trade-in value they were giving me. A week later, a different manager called to follow up and offered me great pricing. I expressed my frustrations from my prior experience and he wanted to rectify that, so I decided to give them another chance. We communicated via email briefly, and when I told him I was interested in the quote and asked what the next steps were, he ghosted me. Save yourself time and go to literally any other Honda dealership. Tempe was fantastic to work with. read more

5 STAR SERVICE, HIGHLY RECOMMEND After an initial mishap on the dealership's end, the Showcase sales team went above and beyond to make it right. Upon finding out about this mishap, New Car Sales Director Amir profusely apologized and ensured they would make up for their mistake. Amir (and his team) were all very professional, provided exceptional customer service and personally ensured that all of my needs were taken care of (and then some). Throughout the car buying process, my salesman Ethan was immensely helpful. He took pride in answering any and all questions (at all times of the day) I had about the purchase of my new Honda Civic Hatch. He also went out of his way to ensure my needs were taken care of. Buying from Showcase Honda was a pleasant, gratifying and effortless experience. I highly recommend taking your business here; wether you're in the market for new car, used car or due for regular maintenance. P.S. My service rep Cassie was also excellent. She was extremely helpful, friendly and knowledgeable; 10/10! read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona

My wife and I brought our Honda CRV in for routine service because the service engine light was on. We had an oil change and the service tech indicated everything was checked and it was fine. A couple days later when picking up our car from a valet we noticed our front fog light was not working. My wife called the service dept and the service tech advisor(Ballard) was very condescending to her and said they don't check to ensure lights are working. He told her on the phone our brakes need service. He said he went over all this with us when we picked up the car. He did not. Absolutely nothing about the car was reviewed with us when we picked up our car! The service tech went over nothing with us. He emailed us a copy of the service report today and it doesn't say anything about the brakes needing service, WTF! Is he confusing us with someone else? This dealership is sketchy AF. We will not be bringing our car back here for service because I think they would cause damage to it out of spit. The service tech said he was aware of the service review my wife left for him. WTF! My wife's review said the service tech (Ballard) was very nice but they did not do a through inspection of our car. Why would those survey results not be compiled and overall results shared instead of individual feedback with customer names? I feel like these service techs will take retaliatory action against anyone they perceive as slighting them by not giving them a perfect score on the survey. My wife called to speak to a manager. I doubt she'll receive a call back. Best advice, Go to another Honda dealership. 1.20.23 Follow up to my last review, the light for our flat tire (low air pressure) came on when we were driving on the highway. It's never done that before so we thought we had a flat tire. Nope, the tire air pressure monitor had to be reset. Likely another thing this dealership didn't take care of when they adjusted the tire pressure. read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona

Received this coupon in the mail but when I called, they stated this coupon is only good for a temperature check the coupon is very misleading because directly under AC performance check on us. It says include system evaluation, recharge check filters and system pressure. Apparently that is only for the 10% off, someone in marketing really needs to fix this because I don't have $180 just to have you tell me what's wrong read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona