Vintage scum car salesman experience. Test driving went fine but once it was time to sit down and talk numbers they tried to pull every trick in the book and the amount of gaslighting they did was straight up insulting. Would highly recommend not coming here and taking your business elsewhere. read more

This is my second time going to Showcase for help with my vehicle. The last time it was a dead battery. This time it was a fuel line issue. Austin was thorough. He not only contacted me back in the window he said he would, but explained what the issue was. When I explained I had a warranty to use, he promptly reached out and took care of the claim for me. The car was ready less than 24 hours and working in perfect condition. Thank you Austin and Team! read more

Had a great car buying experience with Kalvin Kite. No pressure, no gimmicks, no sales tactics. Just a really nice guy who really worked to get us the Honda HR-V we wanted at the price we wanted. Even the finance process was painless. I wish it could always be this easy. read more

I have a pre-approval loan from the bank and this dealership is in their network. However, when I called about a vehicle the "manager" Tim told me they were accommodating me by allowing me to purchase a vehicle from them just because I did not live locally. Mind you, my bank told me I could shop at any dealerships on their site and unfortunately this one was on there. This guy Tim was rude, unprofessional and really uptight from the beginning of the call. He has no customer service skills and this place should consider not having someone like this managing their company because the sale was already there (seeing that I was pre-approved) he just needed to be friendlier. The discrimination was unnecessary and their loss. Or maybe not because he felt it necessary to tell me that they didn't need me to purchase it because there were many local customers that they could sell it to. So unprofessional. read more

I took my Honda in for an oil change at Showcase back in January 2024. What I thought was going to be a relatively quick appointment turned into a two-month battle. As I was waiting in the lobby for my car, a service worker came in and had to break me the "bad news". I was told that my car needed a new Transmission because of a Honda Honda-caused defect, and it was going to be $10,000 for a USED Transmission ANDDDD Honda was not going to cover the costs at all, despite them clearly stating it was Honda-caused. The Honda bulletin had the exact issue listed and the warranty threshold was less than 5 years of ownership and less than 150,000 miles. My car was 5 years and 4 months old with less than 50,000 miles. Like come on, you'd think they would work with me. I asked to speak to the manager at this location on multiple occasions and was told that he didn't have a business card or a contact to be reached at. So was told I had to call Honda corporate, which is exactly what I did. For nearly 2 months my case was being reviewed, and my service agent refused to respond to me for up to 2.5 weeks at a time. I finally requested a new case agent, and in less than 12 hours I was told that my warranty request was denied and that my case was CLOSED. As a last effort I took my Honda to another shop in Tempe and told them the whole story that I had experienced in the previous two months. They came back with absolutely nothing wrong with my Transmission and showed me their test results. I was told by Showcase that there was material flowing through my transmission fluid and that it was not able to be fixed unless I got a new Transmission. The other dealership flushed the fluid and showed me that there was no "material" flowing through my system. So I made the call to do no work to the Transmission, and in March 2025 I have had NO ISSUES with my car and it has been into multiple different shops. I would never recommend this place to anyone, I had a terrible experience and they refused to provide any help with getting my case resolved before corporate Honda took 2 months to deny my request. I thank god that I didn't just pay the $10,000 without looking into this issue. I called Showcase after this whole experience and told them what the other shop found. Customer service spoke to the mechanic that worked on my car about the situation and their response was that he was just recommending what the computer system flagged. HOWEVER, I was told in person when I went for my oil change that physical tests on my vehicle were done to confirm the Transmission needed to be replaced. You guys just wanted my money for a USED TRANSMISSION. What an absolute joke, I was just getting played. Showcase Honda you guys have no idea what you did to my life for the 3 months I had to figure this out on my own. read more

Kelvin Kite & Mustafa Samli were AMAZING! My car was totaled and I was extremly stressed to find something. I had looked on line and found a few I was interested in. I made an appointment and they showed me each vehicle and never pressured me! I am eternally greatful for their kindness and professionalism. Showcase Honda is now my go to for all vehicle services! I love my new car and my new found service department! Highly recommend! read more

I'm very thankful for all the help at Showcase Honda!! I knew a honda was the car I wanted, everyone here was able to make that happen! Thank you Brandon for being so helpful & kind!! I appreciate everything you did to help me make my decision! I'm so happy that I was able to drive away in the car that I really wanted! read more

GO ELSEWHWERE. Went to get my AC fixed, as there is a factory defect on the AC Compressor Shaft seal leak. Devin Suzuki told me that my AC issues were cause by the evaporator being out and that I needed to replace it, which cost 2000 and was not covered under the warranty. I refused, and took the car to an independent auto shop, who did a diagnostic and said it was the AC Compressor Shaft Seal that was causing my issues. I took it to a different Honda dealership, and they fixed the defect for free with no issues. Now my AC is blowing cold. Rather than fix a Honda defect, showcase Honda tried to charge me $2000 for something completely unrelated. Showcase honda uses predatory tactics to get you to spend as much money as possible and not even fix your issue, especially if you are woman. I will never come here again. I have attached proof, original was showcase Hondas recommendation that I replace the evaporator, second is another shops diagnostic, and 3rd is another dealership fixing the issue for me. read more

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Their customer service is horrible More of the upper management. I went in to voice a concern and was promised a few oil changes for my bad customer service by someone in charge of financing. She gave me her card and said to contact her when I was ready for the free oil changes. The first time I had to go through their service department they contacted her and she pretended like she didn't know anything about it. She eventually approved it. Then I called back about 3 months later for the second one and I left two voicemail messages never to receive a phone call back. I then called for someone in management in charge to call me back. He or she never called me back. They have no problem sending you emails and text about promotions they have and what a great customer you are but you cannot get them to return your phone calls or keep their promises. I will never buy another vehicle from here or recommend this location. I have several co-workers to work who ask me and I tell them to stay away from here. read more

5 stars for Cassie Allen! When my oil light came on, I called Showcase Honda and Cassie immediately fit me in! Wonderful!! She gave me the impression that SH really did want to provide stellar service and take care of Honda owners! The 3.5 stars are for the fact that they no longer wash your car, while they have a waiting room- there are no magazines to read, 1 television to watch (with no car ads) and they Do Not call your name if your vehicle is ready. I sat from 1:30 to 4:50 in the waiting room, fell asleep, woke up, and slept again..... waiting. While I totally understand that I "only" have a Honda, I can't expect to be treated as if I have a luxury vehicle, but does that mean I have to lower my expectation of amenities? I bought my vehicle at a Mercedes dealership- because I like Honda's. There, I had coffee, snacks, phone charging ports. At SH, there's only water. There might be coffee, but, I'm not in the business of going thru drawers to find out where everything is. And did I mention- they don't wash your car- I was told it was because their car wash machine is old and might scratch the paint. I believe that means it's time to update the machine- OR maybe, possibly look into hand washing?? I think I was spoiled by Lexus- they even provided a loaner vehicle when I got service. I guess I can blame the pandemic. Overall, while SH needs major updating, their Customer Service hasn't fallen to the wayside. I've had two prior interactions that have been pleasant, and I didn't feel like I was being taken for a ride. read more

I waited in line at Showcase Honda for an oil change, arrival at 12:02, ordered some Chick-fil-A knowing it would probably be a decent wait for my car to be serviced. Sat in my car 20 minutes before i got greeted or acknowledged lol. Was told they would get somebody to help me when i finally was asked if i had been helped yet. When they took me to an advisor i told him i needed an oil change, i was asked if i could get a scheduled appt even tho i was standing right there in front of him I said no I'm here right now and i just need an oil change. He said he wouldn't be able to service the vehicle today i decided i best take my car somewhere else for a simple oil change. This place is a joke it's always been a hassle when going to them for simple oil changes. Screenshots only to show that i received my food before even being acknowledged lmao read more

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I purchased from this dealership about a year ago and still think of how I should have just walked out from the start. It felt like a hostage negotiation. Anytime I asked if one thing could be adjusted in the deal, it took the sales associate 30 mins to go "talk to his manager" before I got my answer. I asked for a basic auto protection package but was immediately pitched the most expensive premium package. Sales associates high-fiving each other after closing the deal with me - weird. I suggest reading what they write up every time because if you ask for one thing to be changed, they might change it, but they probably changed something else in the "deal" without saying anything. More than anything, I'd suggest just going to any other Honda dealer. read more

Purchased 3 vehicles here and referred a relative to buy from this dealership as well! My service rep is Devin and he was very helpful throughout our first inspection and explaining what our warranties cover. Happy customer who will continue coming back for business! read more

Update: DO NOT BUY FROM THIS DEALERSHIP!! Very shady and shouldn't even deserve 1 star. After finance took their sweet time giving me the signed contract, they finally sent it over and I reviewed it again. They slipped in the dealership's third party financing over what I requested multiple times to use my bank of choice with my pre-approval loan. Thoroughly read your contract and read these reviews... Clearly, nothing is being done about these financing tactics, "dealer add-ons", and additional warranties/coverage. read more

I continue to service my HONDA with Showcase HONDA because of the great care Austin Czerwinski gives me and my Civic. I have been coming to him for almost 3 years and have never been disappointed in his customer service skills. I will continue to do business with Showcase because of him. Thank you. read more

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Buyer beware! We purchased a beautiful, almost new, used Lexus from Showcase Honda. No complaints about the car. However, this is a warning to beware of the "deal'! We agreed to a number for our paid-off trade and a final amount owed. Although we intended to pay cash, they told us to finance and we would get a better deal. while we waited for the finnance guy, the sales rep came by to ask how we intended to pay the $5000 cash down. They were getting a paid for newer car and there had been no indication of more cash down. We dodged that bullet by refusing to pay. Once in front of the finance guy, he told us the car was out of manufacturer's warranty and told complete lies about the risk of the hybrid battery failing and at huge cost to us. Sadly, we allowed ourselves to be bamboozled through his scare tactics and fast talking into the warranty which started out as $2500 for the Premium package and ended up $3200 for the Silver package with no disclosures of the changes. Once home and after reviewing all the documents and researching the manufacturer's warranty, which still has 28 months remaining, I placed calls to the Customer Relations Manager and the Used Car General Manager. Neither has returned my calls. From my perspective, the dealings with the finance guy were absolutely fraudulent. There is so much more I could say and details I could share, but I will leave it at, BE CAREFUL. read more

If I could give zero stars I would, I don't even know where to begin with how bad my experience was. I went to test drive a vehicle and when we got back I had my friend help me check the lights and some other things to make sure everything worked. The salesman laughed at the fact that I wanted to check these things then proceeded to tell me that I have nothing to worry about because they do a 200 point check on all of their vehicles. When we go back inside to talk about price he is talking so fast that I can't even understand what he was saying. When I went back to talk with the finance gentleman he was also talking so fast I couldn't understand him. He was trying to sell me the usual add ons that all dealerships do but the difference was he would not take no for an answer. I had to tell him no at least 10 times and when he finally listened to me he was extremely rude. Fast forward to an hour after I drove off the lot. I go get some food and when I get back in my car it won't start. After calling the salesman and trying a few different things I end up having the car jump started and I drive back to the dealership. They tell me I can leave multiple times (but I have work in an hour and no vehicle to get there so I tell them no and i'll wait until we know what the problem is) after telling them no I am staying multiple times they come out to tell me they tested the battery and it is not the issue and they can't test anything else until the next day and again tell me I can leave. The next day I call for an update and they tell me that the battery was in fact the problem. At this point I am on the fence about keeping this vehicle and they tell me I can take it for a day to have it tested/checked out by a third party of my choice. They tell me they have paused all financing and will only resume and finalize it when I decide to keep the car. I take it to autozone and the battery check is good but the alternator check is failing. When I take the vehicle back to the dealership to return it they ask me if they fixed the alternator would I keep the car? This is first of all a problem the should have been found in their "200 point check" and second of all should have been fixed when I brought it back the first time. After returning the car I then get a call from the bank I financed through telling me that my payments would start in august... But the dealership told me that nothing when through to them and nothing was finalized. I strongly recommend you do not trust the dealership when looking to buy a car. All they want is the sale and do not care at all about getting you a reliable car. read more

The Service Department Director took the time to explain the situation and gave good service recovery.

5,000 in "mandatory" options on a Honda Accord? 20 minutes of haggling later- 2300 on mandatory options. Seems like this mandatory options thing is the dealers way of ripping you off these days. But if all dealers are doing this, Go to another Honda dealership. Autonation in chandler only has $500 in mandatory options, Tempe Honda has only $848 in mandatory options, and surprise Honda has $1500 in mandatory options. In all cases, you are far ahead of the offers that you'll get at this lame Honda dealership. read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona

Awesome experience here at Showcase Honda, my bf was helped by Robby the service technician and Juan the mechanic! They were quick and efficient with the work, the customer service here is outstanding! Thank you Robby & Juan! read more

First time coming to this dealership in AZ. They inspected the car, oil changed, and it didn't take as long as I thought it would as it seemed busy Saterday. Great job, and thank you Robby for the hospitality and great customer service. Straight to the point, getting the work done quick and efficiently. read more

Robby awesome service specialist! Made simple and easy for elderly to understand. Definitely a good face for showcase honda location!

The sales team at Showcase Honda knowingly sold us a car that had been infested with rats and contaminated with rodent feces and urine. We have no doubt that once they got it to the dealership, they became painfully aware that their buyer had made a terrible purchase at auction. We are kicking ourselves for not listening to our intuition feeling that this 2016 Hyundai Veloster Turbo with 11,162 miles on it was too good to be true. After the painstaking process of negotiating the cost of the car minus all the ridiculous unfounded fees they tried to tack on to the car, we were prepared to purchase once we saw the inspection report. The sales team (Cedric and Brandon) refused to share the "182/112-point inspection report that they promised they complete on EVERY car". This number kept changing and then they later denied saying this and that this was only done on their certified Hondas. We were, however, able to talk them into sending us a list of repairs, which should have been another red flag. Because within 10 minutes of getting the car home, based on the repairs, the nibble marks I found on the user manual when we pulled it out and the fact that the strong chemical smell of the deodorizer, they used to cover up the smell of rodent pee wore off, it all clicked. Again, I put this together within 10 minutes of getting the car home. I have no doubt that the technician was very clear about what he was repairing and attempting to cover up.I immediately took this rat cage to my mechanic who informed me that the engine compartment was filled with rat excrement and that several visible wires had been compromised due to the rats gnawing on them. There was even electrical tape used to try to seal the tubing from the antifreeze/coolant overflow that was still leaking. The wires to the car's computer system were also chewed on as well as several others. Who knows what was going on throughout the parts of the car that couldn't be seen. The entire process was reminiscent of an archaic used car sale. I thought dealers had moved past such cheesy and condescending sales tactics. I was made to feel terrible because I was trying my best to negotiate a fair price (without a bunch of hidden fees) but also to ensure that the car was safe for my teenage son to drive.Fortunately, after I called Steve Tucker (director of used car sales) and let him know what my mechanic had found, he agreed to let me return the car. I was told by a different associate I was "lucky" because they didn't have to take it back. I am thinking not divulging that a car was infested with disease carrying rodents that had compromised several wires, belts, hoses ect and selling it is likely illegal, I did not feel at all "lucky". Actually, quite concerned for our health since there was rat poop found in the air filter system. Heard of hantavirus, it's what killed Gene Hackman's wife. Steve assured me and my son that we would get our down payment back the next day but refused to give us any paperwork confirming the return and/or refund. It has now been 5 days since I returned the car, and I still don't have my seven grand.. I am very surprised that I have not heard back from Jerry Green the GM with an apology after sending him an email with my concerns. I just want my money back in a prompt manner so we can move on from this disgusting experience, but my calls and emails are now being ignored. This experience was GROSS all the way around. I will give credit where credit is due and thank Rob Powell and Dana Martinez for their professionalism. read more

This car dealership definitely treated me and my boyfriend with so much respect and wanted to make sure we found a car we felt safe in. This is a 2022 Honda Civic yes it was used with low mileage and we got a great deal all because of Cedric, Trey, and Tim! Honestly these three men were absolutely the best blessings and definitely worked magic. If you are looking for a great used seller team definitely ask for these guys especially Cedric! read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona

8am appointment for routine oil change, mentioned minor secondary issue with key fob. After waiting 2 hours, told we were still 'in line' for fob for issue so hadn't even started on oil change..it'd be another hour and a half for that. Unbelievably poor customer service. Extremely disappointed and will probably not come back here for service. read more

Good service by Hasaan Sanchez. Look for him when u get your next car. Pretty good experience!

Christian over in pre owned sales created an amazing experience for me to purchase my Tacoma! He was so kind and very knowledgeable about the truck. We'll always come back here as long as he works there. read more

Came to Showcase Honda Sunday afternoon looking to sell my 2019 Accord.I have bought a few cars from here and Clay Knight the Director of Used Cars had me work with Ismael Lopez the assistant sales manager. Not only was Ismael very kind and very professional but he was very organized, informative and explained everything and made it a very easy process. Thank you Ismael Lopez, Clay Knight & Jerry Green for all your help again. Highly recommend Showcase Honda. Great people, Great Dealership. Richie Nicolai read more

Really great experience here. Brought our Civic in for service and Kevin was a great rep. Did a great job helping to address our concerns and got back to us in a timely manner. When we came to pick up the car, we did see our dream car on the lot so we ended up looking at it with the salesman Diego. Another great guy, never pressured us into anything and was always clear with our options. We ended up trading our Civic in for the car and they did give us fair value for it. Definitely one of the better dealership experiences I've had! read more

I purchased a used Jeep Cherokee 4 months ago. There was a noise in the tire area. They said I will have a warranty. The noise is prominent and I took it into a local dealer. The dealer said that it was my struts and mounts, that Showcase gave me the cheapest warranty available and it doesn't cover what I needed. Then, it took 4 months to get my license and registration. They sold this Jeep to me without even having the title. I got a refund check for overpayment for license fees and their check BOUNCED!! It's been one fiasco after another! read more

This is my 2 nd review on the same Tahoe 2021. Yes they replied after my review Sean called me we scheduled a service appointment. I again had to take more time from work to take it. Dan assisted me there very nice gentleman. Again nothing was wrong with the car. I told them that oil and fluids were not topped off when I purchased the truck so they did that " AT NO CHARGE " lucky me. Took my truck exactly 1 month from the day I purchased it. 2 lights came out a few days later I called back Sean called me I explained he said take it back again. I told him I was not comfortable taking my truck back so they can just send it to Chevy and keep my truck for 3-4 days he said. He was getting agitated with me I don't think they can relate to this horrible experience I am going through. And I have 4 more service light that came out over the weekend!!! I don't need to be treated like that especially when all of this isn't my fault. I refuse to take it back there! read more

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Earlier in Year 2024, I had Showcase Honda polish my headlights, as the light covers were foggy and were obstructing the headlight beams. Aboit 3 months later, when the cloudy steamy covers returned, I was very disappointed. I tried to handle this issue with Service Advisor Robbie, who told me that most repairs are guaranteed for a year. However, in my case, the work was not guaranteed nor warrantied. I asked politely if Showcase Honda could stand behind their work, and I was told, "No" by Robbie and by the Service Manager. A $10 discount was offered to me if I had the work done a second time, but I respectfully declined. As Showcase Honda realizes, they just lost a good customer. What a pity. Andrew Jay Gross read more

Refuses to give you CarFax. I didn't feel comfortable buying a car here. I talked to one salesman and a trainee who were great. When asking about pricing & CarFax, a manager came over. He was aggressive, opinionated and frankly rude. Worst part, when I asked to take some paperwork home to look over, he told me "No, I'm not allowed to give you any of that because if you drop it we could get sued." So I left without being allowed a car fax or even a price that reflected taxes, title, etc. This is extremely shady. I was going to give 2 stars due to the nice salesmen, but unfortunately great service is overshadowed by awful management. If you can't trust the roots, the whole tree may fall. read more

Showcase Honda prioritizes making a sale over honesty and integrity. Their staff lack sufficient knowledge, use manipulative upselling tactics, and fail to follow through on promises. I will encourage everyone I know to not make a purchase from them. read more

Went to Showcase Honda to get a extra key. Was greeted as I stepped out of my car by a worker who took me inside. Richard E. York greeted me and I told him I needed a spare key for my car. He said it would take 90 minutes and had me sign a contract to make the key. He took me to the waiting room and took my car to the back. The waiting room has AC and there are abundant seating. Richard came to retrieve me within 31minutes. Richard told me the cost was $3.00I, I gave him my credit card and got the new key. When I got home I noticed that the bill was actually $256.56. Although the new key not only has access to the vehicle but also had a lock release on the key. I didn't have before. He should have told me the truth. What a surprise when I read the copy of the bill when I got home. Now I understand why I had to go to a dealer to get the key made. Sadly the $2.56 was actually $256.56. read more

Showcase Honda - Old key and new improved key - Car Dealers Near Me - Phoenix, Arizona

Absolutely love this dealerships service department. James Birchman the service advisor was super helpful and helped get my car back on the road in no-time and was a very nice person who stayed late to help me get my keys back. Have had tons of issues with other Honda dealers and this place is top notch with their service team. read more

There must be a mistake on Showcase Honda accord sticker price on 10/7, you need to pay extra $3,995.00 for wheels & tires . (see attached, it is the same 17'' alloy wheels, my lord, it can't be true as we all know Showcase Honda never makes fool of its customers). Overall the selling price goes down to $38,353.00 from $38,903.00 with the market adjustment of $5000.00 gone (replaced by wheels & tires, making it more hilarious). Please come to Showcase Honda, lots of inventories and its honest salesmen waiting for you. What is more, I bet when you sign the final paper, the price of the wheel and tire will be $0.00 while other fees will be insanely high, just like the market adjustment, confirmed by Lindsay Voss, Customer Relations Manager. Trust me that I learned it the hard way from Showcase Honda. Always read the price tag carefully. I was not expecting there will still be a market adjustment of $5000.00 for a stupid Accord EX hidden within price tag. We were curious how came the salesman of the year was so generous giving us two thousand more for our trade-in car before we even made an offer. Now we know the answer. Good job, Showcase Honda! read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona

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So amazing, we are first car buyers a family of 3 Amazing experience. I felt anxious about going because you know a dealership brings that out. But we got greeted and went straight into we are young and was worried about getting ripped off but we felt comfortable I had no shady feeling about it. They really do try to give you the best of the best. I went home not regretting my choice thanks to James granger,Rosco & Mohan . read more

Showcase Honda - New car - Car Dealers Near Me - Phoenix, Arizona

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So I have old Honda Element that I take here for service, I had an oil leak fixed. At some point after that I realized that all the screws/clips on the front cowl that goes under the engine are missing. Almost like they were removed and never put back on? They insisted those things just get old and fall off. All eleven of them just fell off. No body damage, no other problem, they just all fell out... read more

I called to look into a trading my car provided all my information they need and advised what car I wanted and if they give me all the details so I didn't have to drive an hour. They said oh come in and we can give you more for trade in and see what deals are out / 5000 rebates . Just to end up with a bad deal that wasn't worth. read more