Julian helped me out today made it as smooth as possible appreciated the help selling my car

Very hard to deal with. Hard getting a return text or call. Management says so many people in the dealership to work with. If that's true, great but maybe you are short staffed. Just not good service. If you can respond promptly to buyers before the sale, what's it like after the sale. read more

So we purchased a car that was online. We had to put money down, and then they said I could pick it up in the morning. But guess what? They sold the car to somebody else. Go figure we drove 45 miles just to figure that out. Thumbs down, boo on this. read more

I had a very disappointing experience at this dealership Echo Park Avondale, AZ I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here. read more

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Purchased a 2023 Subaru Accent in June by August, we had to pay $400 to Subaru dealer to update the software. Echo erased the code so they wouldn't need to fix it. Be careful who you buy from. Make sure they've been around and are reputable. I guess this is what i get by saving a couple of thousands. I hope they see this and make me whole. It was not under warranty. The reputable dealer said i should of purchased warranty. O definitely Not! I've been down that road and in tiny print they probably wouldn't cover. Thanks for listening. Susanne read more

Don't get your car appraised by zhuo wang! They gave me two offers first being 5k the next 4k a month later.. now 2k. He tried to say there was an engine noise in idle.. sitting in the car now and no noise and never has had any noise. Seems like they lure prospective sellers with high offers then when it comes down to it nothin. read more

They must not inspect vehicles because after buying a used car, the gas tank wouldn't fill past 3/4's. Took it back and they said they found nothing wrong so I have to pick it up and try again instead of them testing the problem. They wouldn't add gas to see the actual problem. Picked it up, took it to a gas station and it did the same thing. I moved it around a little and tried again and gas would flow but there's obviously an issue that they don't care to fix. Go anywhere else but here to buy a car. Also, why so many workers standing around in the lobby but I have to wait hours every time I have to come down there even when I have an appointment after checking in. Ridiculous. read more

When we bought our vehicle, there were several things wrong and the sales rep assured us that we could bring the car back and have them fixed. We called to schedule the service and it took five days for someone to get back to us. Once I did get an appointment scheduled, I drove down and spent the day in their lobby waiting for next steps. They weren't able to do anything without ordering parts. The service rep informed me that the work that the sales rep assured me could be done would have to be approved first. So now, I might have to pay additional money to repair a car that I bought because the sales rep assured me "no problem- we can get that taken care of." They tell me that they need to wait for the parts to come in and they'll call me back to schedule our next service appointment. Seven days later- no call. I call them. Their remote (not in or near the Avondale location) phone reps try to connect me to several numbers (Avondale Service Department and two numbers for the front desk) and none of them work- not voicemail- literally non-working numbers. So I call back again and they say they have "submitted a ticket to the service department and someone should be getting back to me soon." It seems to me that the right hand doesn't know what the left hand is doing. In the meantime, I have a vehicle that I purchased on the condition that basic service needs would be addressed and this company is completely unreachable. Very disappointing. Dishonest and thoroughly lacking in integrity. read more

I purchased a 2023 Hyundai Kona SEL Electric car from Echo Park in Avondale on March 28th, 2026 and the finance manager or sales person never disclosed to me that they were taking my vehicle registration that I paid until May 2027 and used it to pay for my new registration. In my eyes, these should be two different transactions. This seems very shady. I should have received a check from the DMV for overpaying on my old car. Which I usually get with each new car I purchased in the past. I thought I was paying for a brand-new registration for my 2023 Hyundai SEL Electric car, but the DMV said they used my refund to pay for part of my new registration. I feel like the dealership did this to make more profit. The finance person only talked to me for about 2 minutes. They never asked how I wanted the title of my car. I felt like they didn't go over things well. If you buy a car from Echo Park, really look over your contract and ask a lot of questions. I would buy a car from Carvana or Car Max to avoid the $699 doc fee and $699 paint protection fee. These are just junk fees to make the dealership rich. I will never do business with this dealership again. Dennis C read more

Easy, no hassle, went in to look at a vehicle I saw online and while I was there I looked at their inventory according to what I was looking for, I ended up getting the vehicle I originally went in for and I was in and out, unlike other places, I forgot the lady's name who helped us, but she was awesome. Thanks! read more

So I will start by saying that we did purchase a car from EchoPark. We searched their website for vehicles in the price range that we could afford. We brought in a list of 7 cars we wanted to see. We were told to knock down that list to 3 cars. Were were told that they wanted to run our credit before even seeing a car. They told us that none of the cars on the list would qualify for financing. We left!. An hour later, we were called about a vehicle of interest, and we returned. we were told that this was the only car that they could finance for us. I asked about cars for sale in the same price range. I was told that the lenders they use do not like one brand over another. so basically they had one car take it, or leave again. We did purchase that car. We were at that lot from 10am until 5 pm, except for the hour we went home, and sat and watched everyone who walked in sit for hours! Told the manager that I did not understand the business model! Nice people, but they only want to sell you the car that they want to sell you! read more

Purchased a car online to avoid the hassle. Called before coming in to verify that this would be a quick and easy process. Waited around for 3 hours and spent less than 5 minutes actually speaking to the man assisting us. Purchasing a vehicle should NEVER take this long- especially if majority of the information needed has already been filled out online. Very frustrating wasting half my day for a couple papers to be printed and signed. Absolutely will NOT be purchasing a vehicle from this place ever again. Nor do I reccomend doing so. If I could rate it 0 stars I would. read more

Difficult to summarize all that is wrong. In summary, I would have bought a specific car from them (which is still available at the time of this review) had they responded to my questions. Both email and text took either many days or received no response at all. I cannot understand how this business can be successful given its non-responsive attitude. I interacted with three different individuals, and the customer experience was very similar. read more

Very different experience second time around. Won't be back. Not sure if it's different management but it was disorganized from the start, very little interest in making a legitimate connection, and the vibe felt very volume sales "get 'em in, get 'em out." We explained that we had a wonderful experience the first time around and had planned to buy 2-3 cars in next 18 months - even that didn't seem to land. Nice enough people but definitely seems corporate-driven - like they're required to skip the relationship aspect of client-building and instead capitalize on the naïveté of first-time buyers. read more

I want to give a HUGE THANK YOU to the EchoPark staff for being so attentive, understanding, and helpful with my situation today regarding my 2019 Honda HR-V. Despite me not being the easiest or nicest person to deal with initially, they went above and beyond. A special shoutout to TRIS, who truly exceeded all expectations. Even though he didn't have to, and I wasn't exactly kind at first, he took the time to listen to my concerns with empathy and care. Although I financed my car late last year, he still helped me immensely by replacing a part on my vehicle instead of just giving me instructions and sending me on my way. Tris demonstrated incredible humility, efficiency, and a genuine desire to help, ensuring the best outcome for everyone. I'm beyond grateful for his patience and support, even after I lost my temper. If you're thinking about shopping at EchoPark Avondale, I highly recommend working with Tris--he's amazing! Thank you so much, Tris, and Happy Holidays! I still owe you some food! read more

Absolutely nothing went well. Christopher, after all these messages and emails of interest of purchasing my 2020 Honda Civic I drove an hour today to get an appraisal. I'm really disappointed in how Echopark Automotive does business. Truly it's is joke on me. I arrived and was assisted by Josh as the middle man between myself and the buying manager. After a quick 5-10 minute look at my vehicle I was told that the manager stated that he is not interested in this type of car at this time. Then went on to make unneeded accusations that my car has frame damage due to an accident. Which my vehicle has never been in an accident and I do have the Carfax proof. My encounter with Echopark was totally unprofessional and a waste of my time. I'm sure you wouldn't appreciate this type of business for yourself. I can say that I will never be able to refer anyone to Echopark. read more

They had exactly the car we were looking for, at a lower price than other dealers, so the hour drive didn't matter. All their staff are friendly and well trained in their method of selling. They are a no negotiation dealer, and have a few high price add-ons that they push including a high document fee and a cleaning and prep charge . We decided to buy and that's when problems started. Either the staff isn't well trained in using the computer program, or the program isn't a good one. Firstly, the contract was written up for the wrong car but with the right VIN. Then it took two hours to get a corrected copy. Then they put the wrong name on the receipt for the deposit. When we came back the next day with the funding, a small scuff on the car hadn't been buffed out as promised, so there was another wait. Would I buy from them again? I probably would give them a chance again. All in all, even the ridiculous no choice charge for what is basically a Scotchgard treatment, we saved between $2500-$3000. read more

AMAZING SERVICE joseluis and elizibeth both helped me to get my first ever vehicle and the truck that me and my dad went on late night drives with. THEY MADE MY PROCESS WAY EASIER THAN EXPECTED 10/10 im in love. read more

EchoPark Automotive - Avondale - myself and my 2011 chevy avalanche - Used Car Dealers Near Me - Avondale, Arizona

Horrible customer service they sell you on their "warranty" aka which is you at the end of the day. They push you to make a purchase even when you clearly state you don't feel comfortable, thanks Rick! DO NOT GET SOLD INTO 3rd parties here!!!! read more

They have a Chevy 2500 I am interested in. Problem is i ask for some information and they only send half. I keep asking when the rest of the information will be sent and get ghosted. Their sales staff really needs to be better trained cause if I am gonna travel 344 miles I need the information first read more

corvette had dents and scratches and rust when was told it has none. made me drive 45 minutes to test drive a car and didn't say we can test drive it I clearly asked if i can drive it they said yes DO NOT BUY HERE SKETCHY DEALER read more

EchoPark Automotive - Avondale - Terrible dealership - Used Car Dealers Near Me - Avondale, Arizona

Waited 30 mins to be helped, asked 3 different workers and all said they'd attend to us and never did. They were all looking at us as well while we were waiting. Would not recommend read more

Honest, not pushy. Offered good advice Thank you Phil!! Left with a very nice car and warranty All employees respectful and friendly read more

Went to a few places before coming here. The other places were kinda sketchy and also had a bunch of hidden fees they didn't mention online. For example, a lot of them require you to finance 90% of the car or they jack up the listing price. But then we came here, and got exactly what was online. All the fees were listed online, and they didn't jack up the price once we were in the building even with buying most of it in cash. Got a great used car. Took one look at it and knew it was the right one. It was clean, and only had very minor cosmetic damage that is covered by the required warranty. That's probably my only gripe. You are required to buy a $699 cosmetic warranty for a used car. But you'll find most used car dealerships do the same. This wasn't hidden by them, and was very clearly listed online. Pretty comprehensive too, so take advantage of it and keep that in mind if you see cosmetic damage. We ended up buying an extended warranty for 4 years/40k miles. Ran about $3,300 for a $17,000 2023 Corolla. But it seemed fair for how comprehensive it is. It covers pretty much everything mechanical besides the catalytic converter. The peace of mind is worth it imo. They also have a 7 day no questions asked return policy and a free 30 day warranty. The staff were super friendly, and seemed genuinely happy to help us out. The facility itself is super nice. It's not the traditional boring gray cubicle. It seemed pretty busy too. They have Spanish speakers who were helping people out. The process to buy the car was very simple. Overall, if you're looking to buy a used car I'd definitely recommend this place. They were upfront with everything, friendly, and we got a fair price compared to other dealerships in the area. read more

I had a great experience at EchoPark ! I was helped by Joseluis he was super helpful and kind and he made sure to answer all my questions that I had. He was able to explain everything in a way that was easy to understand. I was treated very well would highly recommend to ask for Joseluis when coming into the dealership! read more

Horrible experience at this Used Car Stealership. They got me in the door and everything about our deal changed. The old Bait and Switch. Be very cautious when considering this unethical business read more

This was the easiest car buying experience ever! No pressure and so very patient with all my tech issues. And Adad was a big help, he made sure we were taken care of. read more

Best price, but service is poor and unorganized. Spent a total of 4 hours there and took two trips. The sketchiest thing is during purchase I physically signed a few forms to transfer title, appoint POA for my trade in, which I reviewed.THEY SIGNED SEVERAL DOCUMENTS FOR ME ELECTRONICALLY WITHOUT GIVING TO ME TO REVIEW, the sales rep held onto the tablet, signed them and said they were the same forms I signed physically - which was a lie. I so happened to glance over and saw one was an arbitration agreement. I wasn't presented any of those to review before he did that. read more

I've sold two vehicles to EchoPark and both times I was offered a fair price and the sale went smoothly. They will likely get a third opportunity in the future. read more

TL:DR - It's a bait and switch dealership. Online prices are false. Seeing all the positive reviews along with the low online price brought us in. We were treated amazingly and waited on with patience and grace. We were taken on a test drive that was a leisurely 20 minutes long. When we came back, we closed the deal and got down to waiting. An hour later the finance person moseys in and makes the obligatory over friendly small talk. Gives us helpful tips about our credit and so on. We're looking to close the deal. Tired. At this point, bro hands us the numbers. 6k above the advertised price. We saw $16k on the website. Bad boy's asking us for $22k. Sure enough, there's PermaPlate, Whodunnit, and WhizBang applied to the vehicle that we have to decline. Salesman looks deeply and passionately into my eyes and asks if it's worth it to suffer a breakdown? Fair point, except I wouldn't be electing to purchase a vehicle if I didn't reasonably believe it was free of defects. Bro and Broski gang up. I tell finance broski that pulling a bait and switch is unfair, and a waste of my time. Finance bro smiles, looks up, and tells me, "Every dealer here is doing it." There's no point to this story. We went ahead with the purchase. I am feeling utterly defeated. Now onto the next one. read more

EchoPark Automotive - Avondale - Waiting area. - Used Car Dealers Near Me - Avondale, Arizona

EchoPark sold me a car with MOLD!!! Same day I purchased my car I opened the trunk and noticed that there was 3 inches of standing water in the trunk where the spare tire sits and visible mold growth under the tire. I immediately called EchoPark and spoke to the General Sales Manager. I asked to return the vehicle but per the return policy I had already driven too many miles,before I discovered the mold, I drove 3 hours back home the same day of purchase. I requested that they cover a full inspection with Lexus and instead they sent me to PepBoys in my area where I was denied the service because they don't do any water damage inspections. Come to find out the contact at PepBoys was a friend of a friend to the EchoPark sales person. Called corporate, and spoke to Beatriz Marshall then Tiffany Peterson then Brett, David Foster, then Anna after 3 or more calls to EchoPark corporate they finally agreed to pay to have the car inspected by Lexus. Lexus confirmed the Mold growth all throughout the carpeting, headliner and air vents. There is a " service bulletin" that was released by Lexus eight months prior to my purchase of the vehicle addressing that there is possible water leakage into the trunk from the spoiler. Lexus ended up paying over 9,000 dollars and over a month to repair the vehicle. I ended up getting extremely sick and had to see the doctor multiple times due to an upper respiratory infection that developed. Brian Marshall Sales GM and David Foster GM from EchoPark were really quick to tell me that there was nothing that they were willing to do and they said "you should be talking to lexus". Think twice before purchasing your vehicle here. They are not a reliable dealership. And clearly take no interest in customer, safety, or pride, in inspecting the vehicle they're selling. STAY AWAY read more

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What a great car buying experience, probably the best one since I started buying cars in 1996, and about 10-12 vehicles by now Arnold Ochoa treated us with the most respect and was understanding + attending to our questions or concerns Got to say, Arnold is a top-notch sales professional If you're in the car buying market go see the EchoPark team, hopefully you get lucky and Arnold and his team help you Love the new(to me) '19 Lexus ES 350 read more

EchoPark Automotive - Avondale - '19 Lexus ES 350 - Used Car Dealers Near Me - Avondale, Arizona

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Vince was my sales person. He was really helpful and up front on everything. Make sure to ask for him !! The finance guy Eric was great. They made the whole car buying experience awesome. Thanks again ! Definitely love our new ride read more

EchoPark Automotive - Avondale - Used Car Dealers Near Me - Avondale, Arizona

Adding unnecessary fees to your advertised price is lying, plain and simple. Ended up going with Lesueur Car Company instead. They went above and beyond to be as honest as possible. read more

Buyer beware!! I would highly recommend not to buy a car from these shady fucks. In particular Austin. After trying to screw me over on my approved bank letter financing , and lying saying they can beat the rate. Then changing the monthly payment in their favor of course. I decided to walk away. After leaving... they continued to run my credit which doesn't help credit scores. This place is a joke! Shady as shit! Do yourself a favor and don't do business here. read more

Spoke to Karen Flowers over the phone regarding a Ram truck. She was very persistent on having me come to the dealership in person. I asked her to send me the window sticker first so I could make sure the vehicle had all options that I wanted. She told me to check the website which I did. I informed her that the window sticker wasn't available on her site or through Carfax (which it normally is). She said very rudely "Well I don't know what to tell you". I asked if she could take a look to let me know if I'm doing something wrong to which she replied "that doesn't matter, when are you coming in??" I told her that her site was missing a lot of info on the truck and she said "have a good day!!" then hung up!! Terrible customer service. Save yourself the frustration and find yourself another establishment that appreciates customers. Karen is a fitting name for her!! read more

I've had my car from here a whole 2 months not even 2500 miles driven and the engine is going out and the only thing they offered was not to look at or try and help me repair but to trade in for another crappy car. Don't go. read more

this is a horrible place to get your car first off they offer horrible financing options and on top of that they will charge you up the ass for warranty i got a nissan sentra at this location and after 10 months there is already a noise coming from the hood when i called they said they couldn't help me out i have to reach out to the warranty place honestly such bad service please don't mess up like i did i literally put so much money just in keeping up with the car and this is the care i get wow. only got to this place if you want to get ripped off read more

Not sure the know what they are doing but Alec was great to work with, they live for the service contact and lucky to have the 7 day 250 return policy also read more

Went to Echo Park on a busy Saturday. Was able to walk the entire lot without one salesman hovering over me. Love it no pressure from start to finish. Worked with Jimmy who was busy with another customer but came over to answer all our questions and allowed us to test drive several vehicles. Though he was very busy he made us feel welcome and answered all our questions in detail. Again still no pressure. Decided to buy that day and absolutely love the car and price we received. Their approach to sales is not typical and very refreshing. Will recommend Echo Park to everyone. read more

EchoPark Automotive - Avondale - Used Car Dealers Near Me - Avondale, Arizona