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    CarMax

    3.0 (166 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Order a car from this place "I paid shipping". They said if the car doesn't match description as they posted they will refund my shipping cost. Well, after signed all the document brought car home, I so disappointed because passenger's back door completely repainted with very bad job which is they don't mention at the beginning. Ended up brought car back but they never issue my refund. Don't waste your time go there.

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    2 months ago

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    2 years ago

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    9 months ago

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    5 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Easy to deal with, fair, honest. Most painless experience buying a car I've ever had. Definitely recommend.

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    3 years ago

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    2 years ago

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    5 years ago

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    2 years ago

    Appraisal was simple and quick. Rebecca in the business center was nice and made the whole selling process easy and simple.

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    4 years ago

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    4 years ago

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    3 years ago

    Horrible customer service fraudulent ideas to close deal from senior sale manager Luis wouldn't recommend carmax to anyone

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    4 years ago

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    8 years ago

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    Page 1 of 5

    Ask the Community - CarMax

    Review Highlights - CarMax

    I was in and out in 1 1/2 to 2 hours and again was the best and easiest car buying experience I've had.

    Mentioned in 11 reviews

    Read more highlights

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    EchoPark Automotive - Avondale

    EchoPark Automotive - Avondale

    (158 reviews)

    They had exactly the car we were looking for, at a lower price than other dealers, so the hour…read moredrive didn't matter. All their staff are friendly and well trained in their method of selling. They are a no negotiation dealer, and have a few high price add-ons that they push including a high document fee and a cleaning and prep charge . We decided to buy and that's when problems started. Either the staff isn't well trained in using the computer program, or the program isn't a good one. Firstly, the contract was written up for the wrong car but with the right VIN. Then it took two hours to get a corrected copy. Then they put the wrong name on the receipt for the deposit. When we came back the next day with the funding, a small scuff on the car hadn't been buffed out as promised, so there was another wait. Would I buy from them again? I probably would give them a chance again. All in all, even the ridiculous no choice charge for what is basically a Scotchgard treatment, we saved between $2500-$3000.

    They must not inspect vehicles because after buying a used car, the gas tank wouldn't fill past…read more3/4's. Took it back and they said they found nothing wrong so I have to pick it up and try again instead of them testing the problem. They wouldn't add gas to see the actual problem. Picked it up, took it to a gas station and it did the same thing. I moved it around a little and tried again and gas would flow but there's obviously an issue that they don't care to fix. Go anywhere else but here to buy a car. Also, why so many workers standing around in the lobby but I have to wait hours every time I have to come down there even when I have an appointment after checking in. Ridiculous.

    Valley Car Group - Sold my third car with this company! They're the best. Nick and Jordan are the dream team to ask for.

    Valley Car Group

    (60 reviews)

    WOW....Jason H treated us with so much courtesy and professionalism we were very impressed…read more Stress free and we were very comfortable with every phase of the selling process We definitely give them 5 stars plus WONDERFUL experience to offset so many bad experiences with other companies ASK for Jason H

    Bought a 2021 ford ranger lariat fx4 from them back in Feb. The salesperson messed my name up on…read moreall the paperwork and had to be told multiple times what he did wrong to get it fixed. When he corrected it, he only corrected it on the DMV paperwork, not the auto loan, warranty, gap insurance, or any other paperwork. I pointed this out to them multiple times and they didn't correct it, resulting in me having to call all those institutions and get it corrected myself. He also did not flag the lifted truck option on the warranty he sold me despite the truck being lifted. They fixed this last part for free without any cost to me, so I guess they get half a point for effort there. Now that we get past the initial paperwork part of where this purchase went wrong, let's get into the mechanical issues with the vehicle. On my test drive, I noticed a burnt rubber smell coming from the left rear of the vehicle that I now know is symptomatic of a leaking rear axle seal. The power train warning light was also on the truck. I reported both of these things to the dealer and they said they would fix it with their partnered shop. They took the truck to the shop and told me they need to replace the wiring harness to correct the power train issue error. After that, they had to send the truck to a local transmission shop for a rebuild of the transmission, and that shop told me that there was an axle seal leaking. I passed that information on to the dealership to see if they would fix that or if I would have to, and they completely blew me off. Because of weeks back and forth where the dealership told me repeatedly that they'd communicated with other parties and then I call those parties and they all state they never heard from the dealership, I decided I no longer trusted that dealer or their mechanics at all and I took the car to a ford dealership. Immediately spotted the seal issue and diagnosed that the transfer case motor wasn't engaging. Swapped the motor and then had to diag that the wiring harness was messed up. I would not recommend buying a car from overstockvehicles or their partner organization valleycargroup. The only positive of this experience was getting them to foot the bill on a transmission rebuild for a vehicle that has known transmission issues.

    Earnhardt Honda - Earnhardt Honda

    Earnhardt Honda

    (513 reviews)

    Chris was awesome. He was very friendly and patient with helping me find the right car for my…read moresituation and gave me many options about how I was to finance my new car. He was also very fun to conversate with and relate!

    AVOID EARNHARDT HONDA DEALERSHIP: BOTH SALES AND SERVICE My…read morewife and I purchased a 2026 Honda Odyssey here just a few months back. One of the advertised perks of buying at this dealership was free oil changes up to 12,000 miles. The sales rep that worked with me, friendly enough (of course, he wanted to make a sale), stated that the first oil change is typically recommended at 6,000 miles. Having just reached 6000 on the odometer, I cut some time out of my week and stopped by the Earnhardt Honda service department this morning to get that first oil change done. The service rep, Jerry Morris, stated to me emphatically that doing the oil change for free was impossible, because the Odyssey's Oil Life Indicator stated that the oil has 50% life remaining. He then stated that they wouldn't do a free oil change unless they saw the Oil Life Indicator at 15% or below! I stated that 6000 miles was, if anything, a little late for the first oil change; but he wouldn't budge. I then learned that many mechanics recommend doing the first oil change no later than 3000 miles--in order to replace the break-in oil (which is not full-synthetic) with full-synthetic oil that is made endure five to six thousand miles in between changes. The fact is that the Oil Life Indicator is based on mileage, and nothing else. The indication of 50% of life remaining after 6k miles driven is nothing but an anomalous glitch that is completely unrelated to the actual quality of the break-in oil. I pulled up my big-boy pants and decided that I could pay for the oil change out of my own pocket. It's just an oil change; not a lot of money by any measure. But how will the same dealership react when it's something serious and much more costly down the road? Jerry Morris from the Earnhardt Honda service department actually did me a favor: his adamant refusal to honor the dealer's commitment reminded me of a quotation from Maya Angelou: "When someone shows you who they are, believe them the first time." I will never do business with Earnhardt Honda again; no service, and no future purchases. In fact, when I called Germain Honda of Surprise to set up that first oil change, I told them the story, ready to pay up for the oil change myself, but they insisted that they would take it upon themselves to do that first oil change; gratis. That makes it very easy to decide where to bring that vehicle for service in the future, and where to go when we are ready to make our next purchase!

    Vehicle Purchasing Service

    Vehicle Purchasing Service

    (24 reviews)

    VPS Rocks! (Out-of-State Purchase)…read more I've been searching Autotrader, craigslist and Facebook marketplace for a couple months now looking for another heavy duty vehicle for my newly started business. I've never used a auto broker before and was skeptical this would go smoothly as I usually try to have friends or family check vehicles out for me but we all know how that can be. I found VPS on Yelp and after doing some research by visiting his website along with the many reviews on Google/Yelp I decided to take the plunge. I contacted Dave via text late on a Saturday and was texted back that same night. He ask for a link to the vehicle I was interested then without asking pulled the Carfax of the truck and showed that it had been in a minor accident. We discussed more and I decided I was serious and ready to make the purchase. Dave swiftly took over and made an appointment with the seller, scheduled a basic vehicle inspection that included a diagnostic check as well as 10-20 photos of the body and undercarriage including a short video of the engine idling that I specifically requested. I then proceeded to negotiate a price with the seller that we eventually locked in. I was able to send the funds directly and securely witch gave me added piece of mind. Dave met with the seller got all the paperwork taken cared of (notary, title, bill of sale, etc) as well scheduled/coordinated a new windshield replacement that the seller agreed to take care of prior to selling me the vehicle. Lastly Dave was able to clean, prepare and store the vehicle safely till we could schedule shipping to me. Dave went above and beyond my expectations! He was willing to help with whatever was needed. Reliable, friendly, vehicle knowledgeable and great communication. This was the smoothest out of state purchase I have ever done. I will definitely use vehicle purchasing service in the future. SAFE, EFFICIENT and Reasonable! Thank you very much. VPS - "Enjoy your life, I got this" Best Regards! Daniel

    I really can't say enough about Dave! My family has been working with him for all of our car…read morebuying needs for over a decade, and he is the only one we trust. Not to mention, his fee is an insane deal (and he really should be charging more for the incredible service he provides!). I was finally ready to buy my first car this month and I knew immediately that Dave would be the only one I would trust in my first car buying experience. He found me the PERFECT car well within my budget and worked with me all along the way to make sure I felt comfortable and that I was informed of all the important information. He made the entire process so easy and stress-free, and I can't think Dave enough for finding me the perfect car that I absolutely LOVE, which we signed for today! You don't need to look any further - Dave is your man! Incredible service, incredible price. Worth every penny and more!

    CarMax - usedcardealers - Updated May 2026

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