I've been taking my cars to brakes plus over the years. They always do a great job and have helped…read moreme with multiple different services for my car. They are always clear and what needs to be ton and ensure we are getting the best price! I would recommend. Also, the staff are amazingly friendly!

My go to maintenance shop! I absolutely LOVE this brakes plus location. They're are honest and tell…read moreme exactly what's wrong with my car. They're always finding ways to get a discount or lower the price if it's out of budget. And I can always trust that they've done the service right. Even on the rare occasion something doesn't work or isnt fixed , I can always come back and get everything corrected. I've never really had that problem though, usually whatever service recommended gets the job done. However after going in these last two weekends they didn't put down a mat to protect my carpet I know my car doesn't look the beta or isnt the newest car but I think all cars deserve to be treated the same especially when paying for a service. They usually put a mat down to prevent oil getting on the floor , I'm not sure what's been going on this last week or so. Last weekend it was one oily print , I didn't say anything and I should've because know my driver side carpet looks insane. Alan the store manager is really great and I do feel the customer service has fallen just a little and I haven't seen him around as much.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.

I came here because yelp and GOOGLE stated that this where people came for emissions testing for…read moretheir vehicles. Thats is NOT true. Also, you have to actually approach someone at their respective office/s in order to get some help/assistance at the store. No warm welcome or greeting from any of the staff inside the shop, just blank and unwelcoming stares. Thank you to the gentleman who got me the address for the correct place for me to go to for my vehicle's need for services.

First off, I highly recommend the Sun Devil off of Litchfield Rd and I -10. I had such a wonderful…read moreexperience with the service and courtesy of the personnel there. It was a very positive experience and I felt that my car was in good hands. My car repair wasn't the easiest or quickest fix, but the mechanics at Sun Devil were able to get my car back on the road. I was ready to call it quits on my car and just start looking for another one. I hadn't had any luck getting my car repaired properly at my previous visits to other mechanics, but I'm glad I tried this repair shop. I have been to a lot of mechanics over the past several years and have had quite a bit of work done on my car. I can honestly say I didn't have much trust in any mechanic up until this time. This business has now become my go to mechanic. One last thing, after I got my car back and had it running for a day, the manager called me to check on how the car was running!! Incredible! I was blown away!

RIP OFF. Brought my 2017 jeep compass here seeking electrical diagnosis and repair (since they…read moreadvertise that they specialize in it). The problem I have is very common issue with jeep compasses: parasitic electrical draw (electronics not turning off when they should). I told sun devil employees that I'm bringing it to them because I'm tired of replacing batteries and want to get to the root of the issue, and they assured me they would fix it. Lo and behold, they call me and tell me the battery is the issue, it's not holding the charge. I told them the battery is like that due to the parasitic draw and if they just replace the battery it's just going to kill another battery. Their response was "well we warranty our work so just bring it back". So here I am, battery is dead again (5th battery btw) and I had to get my car towed to sun devil this morning. They have had my car for several hours now and I called to ask them if they are going to file a claim with my warranty company so that I can have a rental car in order to be able to go to work. Louie or however you spell his name had an attitude and treated me like I was unreasonable to ask if they're going to keep it overnight that they file a claim today so that I can have transportation, seems reasonable to me ESPECIALLY since it's coming back a mere few months later for the same exact issue! And ESPECIALLY since I tried to tell them replacing the battery will not fix the issue. He said something along the lines the lines of "well we haven't looked at it yet and things take time" seems to me like 6 hours is plenty of time to verify that the battery is dead. His response was to pick my car if I don't want them to look at it. I repeatedly asked him if he could at least give me an estimate of when they would be able to file the claim and he just kept saying he didn't know maybe tomorrow. Horrible service and ethics. These people do shoddy work, get people to buy parts and get you in and out, and claim if the customer has any issues they will fix it under warranty. What they don't tell you is they will put your warranty work on the back burner while they do all the customer pay work first because they want the money in hand now, versus spending time to fix their mistakes.

Being new to the state and the I didn't have a repair shop in mind. I took a leap on faith and I…read morefound Wilhelm Automotive and read the many reviews. It was a good decision on my end to use them. Now I am a regular, the staff know me by name and face and we laugh like old friends. People complain about the amount the service fees are, but as my dearly departed mother used to say, when you pay peanuts you get monkeys. Gold Standard as far as I am concerned.

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

Not sure if there's new ownership or managers. What ever the case may be the customer service has…read moregone downhill here. Now it's like they could give two you know what's. Unfortunately seems like most places are like that now guess this is just another place. Just shop the best deal cause it definitely isn't here and with the service going downhill time to look elsewhere

My gf had a big flat and rolled luckily into this store parking lot. I came at 7am and saw cory…read moreoutside and asked if they could patch the tire and he said yes no problem but they open at 730am. I had to drop my gf at work and left the car there. Later He fixed the flat without bs or pressure sales because i thought he was going to like other big tire companies but he just mentioned if we needed to he had another continental tire for a really decent price actually. Within an hr or two he called me and told me the tire was fixed. I appreciate his help and honesty. Thx!

I came across Pablo because he was the most recommended and highly spoken of mobile mechanic on…read moreNext Door. A mechanic needs to be trustworthy, communicative, and very good at his job - the family's safety literally rides on it. Before I saw the glowing recommendations for Pablo I had gotten the numbers of a few other mechanics but was disappointed at every turn. When I got Pablo's number, to my delight he very quickly returned my text and we arranged for him to come out and do a thorough inspection our family car. Why 'delight'? Because 4 other mechanics I had contacted either never replied or just stopped texting in the middle of a conversation or didn't speak English. Like, seriously??! These other mechanics never apologized for stopping a chat in the middle, or just said "sorry was at a job" and then never talked again. They didn't seem to care at all. I don't know if other mechanics are sitting on a high horse due to their demand or have such atrocious communication skills for other reasons. But I'm super happy that Pablo actually cares and has the necessary communication skills to make this a smooth experience. So anyway, Pablo and I arranged for a day and time for him to come out to us, gave a quote for cost and then *GASP!* he actually did what he said he would do. He came out at the time arranged and he did a very thorough job including taking photos (!) of everything. This wasn't a "I'm the pro, you just shut up and pay me" kind of thing - he explained everything in detail. Most thorough inspection I've ever had and he did it at my garage. The convenience of that can't be overstated. He charged exactly the amount he said he would, no BS surprise charges. He explained everything, never made us feel dumb for asking questions, and never tried to upsell thing. The overall experience was so excellent that since then I've hired Pablo to be our family's exclusive mechanic for everything: he's since installed 4 new brake rotors and breaks (perfect!), new fog lights, oil change, brake fluid flush, new battery, and a bunch of other things I don't remember. The car is now in the best possible condition and the cost was less than a 3rd of what BMW Service wanted to charge - and I didn't have to drive to a service center on the other side of town. Pablo came to us. He uses advanced diagnostic tools and in combination with his vast experience he can do just about everything imaginable, from fixing and upgrading anything, complete overhauls, to clearing out those annoying codes. He just does it all and that's really awesome. I'll continue to put my family's safety in his hands because I'm so pleased with his work, thoroughness and communication that I'm not interested in dealing with any other mobile mechanic.

Juan is a knowledgeable mechanic that is fair with pricing and very very attention to detail…read morecleaning everything he removed. He went above and beyond to get my vehicle up and running and if you need a mobile mechanic Juan is your option. 5 star communication and I will definitely be using his services again.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

Everything went well. From the time I called -Gunner was kind & informative with my questions and…read moreconcerns. I came in and my tire issue was fixed , fast and efficient was the service . Great place to get your tires replaced / fixed . Thank goodness I can get back on the road fast. Thanks team

We're seniors so we don't need to drive much except for my wife going shopping at TJ Maxx, so I was…read moresurprised when I had a tire all of a sudden start losing pressure. Since I've been to a big brand before with a different vehicle, they still were so nice to greet me and find me in their computer and they walked out to the car and said OK we're bringing it in and a half hour later, it was all fixed, but I asked how much do I owe you and they said this is one of our services we do this we don't charge for tire repair. I told him they just made themselves a lifetime customer with that kind of service without even an appointment. Not only that, but the reason I came back to the second time now is because of the great service I got at a really reasonable cost the first time

Wow, great job Wayne. You made it worth the 400 mile round trip for not just a great deal, but more…read moreimportantly the fantastic Customer Service. I know I am going to love my new Ranger Raptor. Thank you Wayne. Kevin

Jake went way beyond of what he needed to sell me a new truck; I have no words that describes his…read morededication on making the customer number one priority. I wasn't even in the market to buy but I couldn't pass the smoking deal that he provided. He will always be my go-to guy.

Jerry Morris deserves a lot of recognition for the work he does. He is the first person I have met…read moreat a car dealership that actually seems to care about you and your car. Jerry helped submit multiple claims to a warranty company I had on my car. He was able to provide a lot of service on the car paid by the warranty company as well. He went above and beyond and his customer service deserves to be recognized!

Simple oil change with an appointment took 3.5 hours. Guy next to me with an oil change and…read moreappointment waited 4.5 hours. Will not use them again