These guys always do an excellent job with my vehicles. Big shout to KC, Pierre & the entire staff…read more You guys Rock.

Unfortunately, aside from my previous post my brakes are still making a sound when I back up and…read morepushing on breaks while driving forward as well. I noticed no changes. Now I have to find a dealership to make sure the job was completed correctly. So frustrating!

I recently brought my 2000 Chevrolet Cavalier to Litchfield Auto Repair for several maintenance and…read morerepair items, and I was very pleased once again with the experience. The team took the time to inspect the vehicle thoroughly, explain their findings, and discuss my options before any work was performed. I asked them to inspect my tires because a well-known chain repair shop had told me I needed new tires, but Litchfield Auto confirmed my current tires were well within specifications, saving me nearly $1,000 on an unnecessary replacement set. The work I authorized included a cooling system service, oil change, repair of the windshield washer system, diagnosis of an inoperative cigarette lighter, and replacement of the battery. Although replacement parts for my windshield washer system were no longer available, they took the time to develop a workaround that resulted in a system that works better than the original did. What stood out most was their professionalism, communication, and attention to detail, especially from Jenny, my service advisor. It can be challenging to find a shop willing to work carefully on a 26-year-old vehicle, but the team treated my Cavalier with respect and kept me informed throughout the process. The repairs were completed as discussed, and the vehicle was returned in excellent operating condition. I appreciate the quality of the work and the customer service I received. Based on this experience, as well as a previous visit where they performed major repairs on my Cavalier, I would not hesitate to return to Litchfield Auto Repair for future maintenance and repairs. I highly recommend them to anyone looking for an honest, knowledgeable, and professional automotive repair shop.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.

We just moved back to Phoenix and needed to have our the oil changed in our Honda CR-V. We chose…read moreSun Devil Auto because of their high Yelp ratings and good experiences at store near 7th Street and Bethany Home when we lived close by. My wife brought the car in Wednesday at 2PM. The oil was changed and my wife was Happy. Friday evening we were in the carpool lane heading into Phoenix when we heard a loud bang and continuous scraping noise. My gauges were fine, no smoke, no significant change in the ability to steer the car so I exited the freeway and pulled into the first safe place to stop. I called Sun Devil Auto and left a message (it was shortly after 6PM and they were closed). That phone call was not returned. We got a tow truck and paid for them to tow our vehicle to Sun Devil Auto. As of this writing, we haven't been reimbursed for the cost of the tow. I submitted the requested receipt on Saturday. Sun Devil called Saturday morning because our car was in their lot and they had our keys. I explained what happened. To their credit, there was no pushback and they agreed to do the repair. We were notified at 3:30 yesterday that the car was done. We were watching a movie at Harkins which didn't get out of until 30 minutes after they closed so I said we'd use our other set of keys to pick up the car and get the keys Monday. Bottom line - Exceptionally bad experience with the oil change, promising response (the jury is still out since we haven't been reimbursed for the tow) September 11- Update. When I picked up my keys on Monday Jacob promised to call when the towing reimbursement is approved. No phone call yet.

Unpleasantly surprised :/…read more i had brought in my truck because it was having some pretty bad overheating issues. Keep in mind i have an extremely limited tool selection so i can't really lift the truck off the ground or inspect anything without totally and fully ripping apart the engine bay, which is why i had brought it to the shop for a diag in the first place. After dropping off the truck, i walked next door and waited outside the starbucks for about an hour, to see my truck enter the shop. after maybe 10-15 minutes, i had received a diagnosis through email about the "cracked thermostat housing" I Spent 200$ for a diagnosis on a "cracked thermostat housing" and was quoted almost $1000 to replace, something i can in no way, shape, or form afford at the moment. After spending about 4 hours in a parking lot replacing said thermostat housing, inspecting the old part, and verifying there was NO cracks or leaks in the old thermostat housing, i had called back to ask about why the diag was incorrect. the incorrect diagnosis wasn't really the issue, it was more of the "oh well, i'm just going off of what the tech said" attitude that threw me off. is it reall worth 200$ for the tech to barely glance over the engine bay and return it to me with a false diagnosis? I guess you win some and you lose some :/

Respectful, patient and efficient. They were able to have my car diagnosed, fixed, tested and ready…read morein one day for multiple services. Any additional problems that were found were explained to me clearly. The price paid was reasonable for the services done. Will absolutely be returning

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

I was calling around to get quotes for my windshield wipers not functioning. This was the second…read moreplace I called as they were closest to me, and Justin immediately invited me down to take a look at them, without charge. He did an inspection on them and then instead of offering to do the work on them, and after a few questions on about my car, he referred me to my dealership to see if it was still under warranty. I just want to express my gratitude to Justin and his team for the suggestion, he saved me $300 in repairs, as well as discovering and fixing a recall issue on my car. Very honest and kind, no BS and willing to explain things in the simplest of terms for me to understand. Thank you so much!

Not sure if there's new ownership or managers. What ever the case may be the customer service has…read moregone downhill here. Now it's like they could give two you know what's. Unfortunately seems like most places are like that now guess this is just another place. Just shop the best deal cause it definitely isn't here and with the service going downhill time to look elsewhere

Pablo was very communicative when asked for a quote. He showed up on time and did a great job on a…read morecar that needed some extensive maintenance service. His rates are very competitive and will save you a lot of money when compared to a shop or even other mobile mechanics that sent me quotes. I would unequivocally recommend him. Great job Pablo

I came across Pablo because he was the most recommended and highly spoken of mobile mechanic on…read moreNext Door. A mechanic needs to be trustworthy, communicative, and very good at his job - the family's safety literally rides on it. Before I saw the glowing recommendations for Pablo I had gotten the numbers of a few other mechanics but was disappointed at every turn. When I got Pablo's number, to my delight he very quickly returned my text and we arranged for him to come out and do a thorough inspection our family car. Why 'delight'? Because 4 other mechanics I had contacted either never replied or just stopped texting in the middle of a conversation or didn't speak English. Like, seriously??! These other mechanics never apologized for stopping a chat in the middle, or just said "sorry was at a job" and then never talked again. They didn't seem to care at all. I don't know if other mechanics are sitting on a high horse due to their demand or have such atrocious communication skills for other reasons. But I'm super happy that Pablo actually cares and has the necessary communication skills to make this a smooth experience. So anyway, Pablo and I arranged for a day and time for him to come out to us, gave a quote for cost and then *GASP!* he actually did what he said he would do. He came out at the time arranged and he did a very thorough job including taking photos (!) of everything. This wasn't a "I'm the pro, you just shut up and pay me" kind of thing - he explained everything in detail. Most thorough inspection I've ever had and he did it at my garage. The convenience of that can't be overstated. He charged exactly the amount he said he would, no BS surprise charges. He explained everything, never made us feel dumb for asking questions, and never tried to upsell thing. The overall experience was so excellent that since then I've hired Pablo to be our family's exclusive mechanic for everything: he's since installed 4 new brake rotors and breaks (perfect!), new fog lights, oil change, brake fluid flush, new battery, and a bunch of other things I don't remember. The car is now in the best possible condition and the cost was less than a 3rd of what BMW Service wanted to charge - and I didn't have to drive to a service center on the other side of town. Pablo came to us. He uses advanced diagnostic tools and in combination with his vast experience he can do just about everything imaginable, from fixing and upgrading anything, complete overhauls, to clearing out those annoying codes. He just does it all and that's really awesome. I'll continue to put my family's safety in his hands because I'm so pleased with his work, thoroughness and communication that I'm not interested in dealing with any other mobile mechanic.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

Front brakes completed in my garage. Took 20 minutes and he was done. One year warranty!…read moreVery satisfied

always courteous and the work is done on time and as promise. They recommended the tires I'm…read morecurrently using on my Jeep And they are wearing well. the ride is good.love that the showroom is always cool and has cool water for there customers.

Everything went well. From the time I called -Gunner was kind & informative with my questions and…read moreconcerns. I came in and my tire issue was fixed , fast and efficient was the service . Great place to get your tires replaced / fixed . Thank goodness I can get back on the road fast. Thanks team

Worked with Wayne over the phone on a new Ford F150 Raptor, a few text messages and I picked it up…read moreearly that afternoon. 5 star experience all the way. Love how they work with you over the phone to save everyone time and money, many other dealers have yet to learn this.

"Horrible experience at Rodeo Ford. As a loyal, tier-one Ford Motor Credit customer who has paid…read moreoff multiple vehicles, I came ready to buy TWO full-size Broncos. Instead, salesman Jaime Sanchez completely ignored us to play on his phone, and when I called him out, he rudely told us: 'You shouldn't have even come here, go to another dealer.' He profile-judged my family, assumed we couldn't afford it, and treated us with blatant disrespect. We took our business elsewhere. Unprofessional, biased, and unacceptable. Corporate grievance has been filed."

This place was so great! Joel Langer helped me get into a great car, a great deal. I was having a…read morehard time finding a place to help me get into a reliable car for a good price. I'm so glad I went here and met Joel Langer because I honestly couldn't have got the car I wanted without him!!

Service department was a true bait and switch. Do not use them or their "coupons" they cost more…read morethan others to have work done. Found a coupon for Timing Belt Replacement starting at $399.95, called to ask about it. Was told they were about 4 days behind, gave me an appointment about a week out. Was ok with that. Husband and I took off work to go to appt, found out it was at least 4 days for the actual work to get done. I was dropping off on a Friday and wouldn't get the car until Thursday is what I was told. They might have gotten it to me earlier if possible. Then was asked if we were aware of the pricing, we said we had a coupon for it to be $399.95 or so, knowing it would be a little more because that is normal. She told us it would be $1750. We asked why, was told it was a package deal and a serpentine belt and something else would be done also. They charge for each thing separately, including the labor hours, even though it is all done at one time. We asked if we could just do the coupon and they told us no, it was a package deal and it was a discount. Chris, Thank you for your response to the review. As you stated, when we were there you explained the price and why, not when the original appointment was made a week ago. Upfront pricing is always appreciated. We also did not ask for a serpentine belt or tensioner, we specifically requested to not have those. We did ask about the water pump, and did understand that would be an extra price. Would have been happy to have not had that done either if it was an option and the "coupon" price was given. I do appreciate that you responded but please make sure the facts are straight before you respond to the post again. Regards, Kristen Henninger