Quick tire swap service for a tire that blew, kind and really personable tech named Aaron helped me. Let me bring in my tire that blew, so I didn't have to have my car towed again back to Audi after being towed the previous night to our house. Aaron had a tech swap the tire for me while we were there that evening at Audi. When I called that same morning right when they opened, Audi got my tire ordered right away, and got me in and out of Audi very quickly AND the very same day i called, and Aaron was really understanding when I called to ask questions, and was respectful and kind when explaining everything to us in person and over the phone. I was back in my vehicle after one day due to Audis very understanding employees! read more

My service rep Aaron was great! He helped me through the whole process.! Thank you Aaron

Kayley is great. She was very informative and helpful. In addition, she went above and beyond and brought my car to my house once finished because of a dekay. read more

Sebastian and the team at Audi Arrowhead have once again exceeded my expectations. They are the definition of service excellence. He and the team go above and beyond and customer satisfaction. I would highly recommend Sebastian as a service advisor. I would also like to mention Dan in the sales department. This is the second car I have purchased with Dan. He is the main reason I keep returning as a customer. He is honest, low pressure and very informative. He goes the extra distance to make sure I was comfortable and understood the transaction. As mentioned in my post two years ago, the deal was seamless and efficient. Without hesitation I recommend Arrowhead Audi along with Dan in sales and Sebastian in Service. read more

Aaron Keys was courteous and professional! Great customer service and worked with me to match competitors price. Made me feel like a valued customer and represented the Audi brand! Highly recommend Audi Arrowhead for your services and sales! read more

Kelton was so nice (professional). They did a great multi system check. sent me a video of the problems (which helped). Again- I could go on and on about Kelton and staff. Friendly, respectful (just professional all the way around) THANKS GUYS! read more

i had a great experience with the service department. I've had mixed experiences in the past but this time everything went great. Sebastian was our advisor and he did a great job explaining and following up on everything. read more

Huge shoutout to Sebastien! After being recommended by Dan in sales, Sebastien took care of my car key replacement from start to finish. He kept me updated the entire time, which made everything smooth and reassuring. Sebastien went above and beyond hands down one of the best customer service experiences in service team I've had at Audi Peoria. Audi Peoria really shows amazing customer service and they truly care. read more

Aaron the service advisor is very nice, good energy and always happy to help, and knowledgeable on my car needs.

This is the 4th vehicle that I've purchased from them and their service department is top notch and Brandon is the BEST advisor!!!

Excellent work on my vehicle and attention to detail. I appreciate the effort and customer care.

Beware of Audi Care Markup I bought my first Audi, a new S5, from Audi Arrowhead in Dec 2024. I researched the car but not Audi Care. Their finance department took advantage charging more than $1000 over MSRP. I discovered the overcharge at Audi North Scottsdale during my first service, where my advisor printed my contract and explained the actual Audi Care MSRP. How did this happen - through misinformation and fear. The finance department provided a non-negotiable price of $2799. I was told the S5 was a premium car (its standard Audi Care). I asked to justify the service price, and finance presented inflated maintenance costs showing how I get my money back and more by the end of the 4th year. I was told if I didn't purchase Audi Care at point of sale, I couldn't add it later (false). I reached out to the GM to discuss and he explained this markup is how Arrowhead makes up for lower prices on cars. He apologized for the tactics of his finance team, but made it clear that I signed the paperwork and I'm stuck with it. If you are going to buy here, understand how Audi Care works and don't let Audi Arrowhead / AutoNation take advantage of you too. read more

Audi Arrowhead - Audi Care contract showing MSRP and what I was charged. - Car Dealers Near Me - Peoria, Arizona

I'm genuinely happy with Kelton as he was very helpful and very well knowledgeable about taking good care of my vehicle and the excellent service that was provided for me. Vehicle was returned back to me clean and on time. read more

Aaron and the team at Audi went above and beyond. My car had some issues with something that was fixed prior and Aaron made sure there was no charge to me , he also paid for a broken interior piece out of his own money. He also was able to get my car delivered back to me and saved me having to change my work schedule to accommodate a 6 hour round trip. That really helped me out immensely. Thanks for the great customer service. I'll definitely be back read more

Mr. Sebastien Garcia is an exceptional service advisor who goes above and beyond to fulfill my desires.

Audi Peoria / Arrowhead was professional, efficient, helpful, and friendly. My car was returned in the exact condition it went in -- I wouldn't take it anywhere else for service. Special thanks to Brandon, the service advisor, for taking excellent care of my vehicle and being an amazing, attentive professional. Highly recommended! read more

Audi Arrowhead - Audi Rs Etron GT - Car Dealers Near Me - Peoria, Arizona

Excellent customer service provided by Service Advisor Kayley Running. I appreciate the attention to detail and professionalism. Kayley is an asset to your organization, thank you. read more

Brandon is the best service advisor I've ever had at Audi...of course when Mike was a service advisor he was also fantastic... My car is always available when they say it will be and it's easy to get my car in for a service or repair. read more

I been a customer for 8 years and the service department always treats me with respect. They will help with loner cars if they have one. They will give you a ride if needed. They always give A+ service! Thank you Audi! :) read more

Aaron our service advisor provided a seamless service visit, with on time repairs and professional attention.

Kayley is a great representative for Audi. Great service and vehicle was done when promised. She took the extra time to show my wife how to work special features on her car. Thank you Kayley! read more

Great job always gave me updates and had a rental car ¡!!!!!!!!!!!!!

Kayley and the rest of the service staff will always get you taken care of! They are always very helpful and professional!

Great customer service and communication! My car was ready when promised and got a thorough report from the mechanic. Thanks!

Topnotch service. Brandon does what he says and follows thru - the entire team met our expectations.

Great customer service provided by service team. Kept me in the loop with any findings on my vehicle. Communication was clear and easy during repair process. They accommodated me when there was an unexpected repair that took more time than anticipated and even gave me a rental! read more

Branden was ready for us when we arrived with the vehicle. The safety recall was accomplished on time. Branden asked if we would like it washed after servicing and we said yes. The car sparkled when we picked it up. The restrooms are clean and well stocked, the snacks, coffee and water added to the comfortable waiting area. everyone was helpful and courteous. I appreciated having a video of the car up on the rack texted to me. Jo read more

Brandon is an excellent service advisor! Always thorough and helpful and extremely communicative. Thank you! read more

Top of line service from beginning to end. Kayley is very friendly and very professional. I was impressed with the technician who sent a video and an explanation of not only what he was doing but also what he recommended and what could be deferred until later. I would recommend him by name but, unfortunately, I do not know it. read more

What a great experience we had purchasing a new Audi from this dealership. Absolutely no pressure, they were happy to take us out for test drives in several cars, not knowing exactly which package we wanted. When we said we wanted to think it over that night, no pressure. Rene is a fabulous salesman, knowledgeable and easy going. We contacted them with our offer, and, they got back to us promptly. We set up a time to finalize the deal, and, everything was prepared when we arrived. Rene went over everything in the car and how to change settings. The car was spotless and full of fuel. Once we signed all the paperwork, we were ready to roll. The really made buying a car most enjoyable. Ask for Rene, you won't be disappointed with his service! read more

My new S5 (a Canadian car) needed the KD2 major update, and everyone from Service Advisor, Service Manager to the Salesman who re-configured my Digital Key was excellent and clearly committed to delivering first rate experience. Well done Audi Arrowhead! read more

Sebastian in Service is so professional and helpful ! We had a great experience with Sales department here as well and would Highly recommend if you are in the market for An Audi ! read more

Explanation of issues Plan to deal with issues Actual work done And final delivery of the vehicle were all excellent!! I Very much appreciate Kelton. read more

Aaron at arrowhead audi was so incredibly helpful and attentive. He resolved all my car issues.

Brandon in service was great! Kept me in the loop in timeline of my car updates & service. See you all in my next service soon!

What a professional luxury brand service experience should be like ; Sébastien has that LUXURY service experience nailed . I may go back to AUDI away from LEXUS -TOYOTA . Patrick Doherty read more

Fantastic team. Great service. Brandon and team Audi Arrowhead are 5 star service. Won't go anywhere else. read more

Brought my new Audi Q8 in recently for a very minor issue and Aaron took great care of me! He was extremely helpful and got my issue resolved quickly. I felt he went above and beyond and I really appreciated his professionalism! This being my first experience with the service department, I was very pleased with how nice everyone is! Thanks again Aaron for a great first experience! read more

Good service and response time. Always get good pricing. Always get the car back cleaned in and out.

They only care about people with money or great credit. My sister who is a retired teacher who has not used credit in 30 years , went in to purchase an 9 k car due to fixed income . We asked they run her credit in order to purchase the car. The sales rep lacy told us she would be there till 8 so at 4 we sent her a msg to go ahead and run the application and we also explained we had pre-approval through capital one however since they cater to sun city , they told us they work with 100's of lender from new credit to bad credit and especially fixed income. She send a msg around 6 and I once again told her to run it. They blew her off all day today them said lacy is not working and we called again now and guess what... they sold the car for CASH !!! It's insulting because my sister is a senior and doesn't bring in a huge income but does not have bad credit , they waited till someone came in cuz they dont make money selling these 8 to 10 k cars unless it's cash . My sister has very serious health issues so to be out and about yesterday all for nothing and then add insult to injury is disappointing at best. If you have money, great credit and plan on buying from them , you should be fine but if your a senior on a fixed income trying to be practical and find a car through them at like 10k , I suggest you stay there for however many hours to see it through regardless of your health otherwise they will push you aside for the almighty dollar . Sadly I'll be in the market for a new car in about 6 months and I will never buy from them!!! Shame on you guys . read more