When my 2019 Altima failed emissions testing I went to Peoria Nissan in Peoria AZ. where I bought…read moreit.They said they would drive it to fix the problem & also promised to remove their dealer logo from the car as some of the letters had already fallen off. Next day picked up the car & the service order showed the car would now pass emissions testing and that the logo had been removed The car failed emissions testing again and the logo had not been removed so went back to the Dealer. This time they said they would fix the problem, have the car emissions tested, pay for the test, change my oil for free & remove the logo. I picked up the car again and it had passed emissions (they paid for the test), and the logo was removed but they did not change the oil as promised and my windshield had a crack running half way across it. The windshield was perfect with no sign of a crack when I left it with them. I told the service associate about the crack & he said he knew nothing about it. I told him I thought they should pay for it. He thought that was funny & laughed at me and said no way but talk to the service manager. Perhaps, not surprisingly, the manager also knew nothing about the crack. But, he was emphatic that even if the crack was their fault they would not pay for it as there was a sign somewhere (I never saw it) saying they do not pay for cracks. When told him the oil had not been changed as promised he just gave me sort of a growl and reiterated he would not pay for the windshield. I left without the promised oil change and a broken windshield. They probably were not legally liable for the windshield damage but it was so obvious they were almost certainly knew about it. Even if they did not know, they had no interest in finding out what caused the damage or covering it as goodwill the cause of damage being unknown. Such conduct is probably one reason they are one of the lowest rated Nissan Dealerships in the area. . Based on my documented experience they can't be trusted to preform promised services or take responsibility for their actions which is unsettling especially for an 86 year old who really needs folks he can rely for needed services.

My wife and co-worker traveled to Phoenix today 5-19-26 on way in to town I asked if they would…read morelook at a 2024 Nissan Pathfinder P17213 Internet priced at $24,975. She got to the dealership 30 min later and looked at the Pathfinder. While talking with salesman she told him about internet price. The finance mgr comes out and shows the ladies that he can give them a great deal that the Pathfinder is $32,945 and willing to take $1000.00 off of that. They even went so far changed the internet price in the during that time at the dealership reflecting the new price. I have pictures from my office computer with date stamp of 5/19 at the $24,975 and the new converted price still date stamped of 5/19. Guys don't send your wife to this dealership and women beware, this the most crooked thing I have seen from a big dealership in a long time. I will post on Google with photos proving what I am saying is true.

In the middle of a 112º Phoenix day the week of July 4th ....my AC finally went out on my 2012 Kia…read moreForte5. Came back to the expertise of Trevor Hodge (who got me in the next day!) and his crew to get a new AC system, plus a scheduled 3-point fuel system clean up/flush, new spark plugs, radiator flush, oil change, engine air filter, and they even pulled a superficial nail head out of a tire. Was it all cheap? Nope. Was it all worth it? Yep. As usual, the prices at this dealership, IMO, are fair if not slightly lower than most Kia dealerships in the area. My biggest plus for this location? HONESTY and SKILL. I know from experience that Trevor and his team will never tell me I need something that I don't, or make out that something is an "emergency" when it is not. Now, the AC is blowing strong and cold again, I'm getting better gas mileage, and know that my car won't overheat in this extreme weather. Peace of mind for our cars is hard to find and even harder to keep. If that's what you're looking for with your Kia, this might just be your favorite dealership.

They use remanufactured (used) parts for warranty and service repairs. The nearby Kia dealer uses…read moreonly OEM parts. Spent 4 hours in noisy area attempting to buy a new 2026 Sportage. Could not get a clear OTD price. My wife and I left very fatigued. Would not match nearby Kia dealer's price until the next day after I had already purchased the identical Sportage at the other dealer.. Each time I contacted them I got a different sales person and had to start everything all over in a week long . I had purchased two Kias from them in the past 15 years.

My experience at Arrowhead Lexus was a mixed bag. While I ultimately appreciated the help from a…read morefew team members, the salesperson I worked with left a lot to be desired. Communication felt lacking, and at times I felt more like a transaction than a valued customer. The bright spots were Danny, the sales manager, Linda in finance, and Sinclair in technology. Danny stepped in when needed, was professional, and made sure my concerns were addressed and was really the one who made the deal happen Linda was knowledgeable, straightforward, and made the finance process much smoother than expected. Sinclair was fantastic--patient, thorough, and took the time to make sure I understood all the features of the vehicle before leaving. A luxury dealership experience should feel consistent from start to finish, and unfortunately that wasn't the case here. If it weren't for Danny, Linda, and Sinclair, my overall impression would have been much lower. They are the reason I'm giving the review more than a couple of stars.

I have been dealing with ongoing mechanical and electrical problems with a vehicle I purchased from…read moreArrowhead Lexus for over a year and a half. These problems started almost immediately after I left the dealership, and despite countless conversations with service managers and staff, I still do not have a real resolution. I have been told these are "maintenance issues," yet I have maintained the vehicle, including oil changes and replacing the battery. That does not explain the electrical failures, the ongoing 4x4 problems, the broken radio screen, or why the vehicle continues having trouble starting. Today, May 17, 2026, the vehicle is once again dead, even though the battery was replaced less than seven months ago. What is most concerning is the lack of transparency and accountability. The dealership has kept my vehicle on several occasions, and I specifically asked Ty in December 2025 for a detailed, itemized list of all repairs and work performed on my vehicle. His response was simply "sure." It is now May 2026, and I still have not received anything. I was also told the dealership has already spent over $10,000 attempting repairs on this vehicle, yet I continue getting it back with unresolved problems and being told it still needs additional work. At this point, I cannot trust this vehicle beyond driving to work. I cannot comfortably take road trips or rely on it without constantly worrying it will break down. A good dealership should stand behind the vehicles they sell and communicate honestly with their customers. Instead, after a year and a half of repeated complaints, unanswered requests, and ongoing issues, I feel like I am being brushed aside rather than helped. I am simply asking for responsibility, transparency, and a proper resolution for a vehicle that has had persistent issues since the day it was sold to me.

We were ready to trade in our Cadillac XTS, time for our first 4x4 SUV that I've been in my hubby's…read moreear about! Let's just say it took some persuading because my hubby loved our Cadillac but happy wife, you know the rest to that phrase! So after following a couple of dealerships we narrowed it down to Larry H. Miller & we left very happy with our decision. I'd been in communication with George one of the managers & John Barfield the Internet Sales Manager for the past week. Upon arrival for our appointment with John, George came to the front to introduce himself.... yes get it they're salesman but so many times you don't get such a welcoming! John already knew what kind of SUV we were interested in but he said he also found one that he'd love for us to look at, he wouldn't tell us what make because he wanted us to give him a chance! Once we saw this gorgeous Grand Cherokee L, fully loaded with 3 row seating with all the bells & whistles John had us, I told him he is good! The previous owner had every add on feature you could imagine including the passenger touchscreen, where I can search for restaurants, etc. then send the info to the main touchscreen for my husband! We knew the next SUV had tall orders to out-beat this choice & it was a very quick decision that we found the right SUV for our family! John was an amazing salesman, he knew our taste after meeting with us & he stayed within our budget! We got the car for an amazing price compared to other dealerships & we added on a 5 year bumper-bumper powertrain warranty including getting the SUV some new tints that are darker for the Arizona sun! My husband went back for the tints a couple of weeks ago and they did a great job & he was in & out within a couple of hours! I really hate how all car salesman are put in the same box as being pushy sharks, etc. because at the end of the day that's how they make their pay my friends... it's called earning a commission which is no different than a realtor! This dealership definitely did not disappoint at all, the financing department went above & beyond as well as our salesman John Barfield... I can't thank them enough for the amazing service that they gave us!

I will never go back here even though it is closer to where I live than Sandia Toyota…read moreLarry H Miller - they salesmen are so pushy and giving ultimatums Plus I have an extended warranty on the Toyota I ended up buying at Sandia Toyota (where they were great) but Larry H Miller Toyota was snobby and NOT helpful when I asked if I could get something done there

Alex was great! Alex heard my needs and didn't hassle me . I only had to tell him and Javi the…read more finance Manager what I could afford for my payment and my down payment. I didnt feel haggled or pressured.

Go elsewhere! This…read morebusiness is everything you hate, and are leery about, when it comes to car dealerships and salesmen. We went in to get our recent college graduate a car so that he could leave for the Army. We went to Liberty after seeing a car advertised with 40k miles. We test drove the car and noticed that it had 60k miles. We asked for a lower price and they said no and this was just a mistake. We asked if the car had ever been in an accident and to see the Carfax. We were told there were no accidents and only given the front page of the Carfax. As I looked at the carfax, while my son filled paperwork, I noticed I only had page 1 of 4 of the Carfax. I asked for the rest of the pages and found the car had been in a few accidents. The were various other "slimmy" excuses to our questions. Do not go here

If you struggle with anxiety, car shopping can be exhausting. I spent days researching, comparing…read moredealerships, negotiating prices, and second-guessing every decision. Then I connected with Devan at AutoNation Chevrolet Arrowhead. Within a couple of hours of texting, he accomplished what I'd been trying to get elsewhere for days. No endless negotiating, no surprises when I arrived, and no last-minute changes. Even better, once I got to the dealership, the entire process took about an hour and a half. A shoutout to Marc in Finance as well. He explained the available options without any pressure. We passed on the extras to stay within the payment we wanted, and he completely respected that. Overall, a great experience. They earned my business and will absolutely have the opportunity to earn it again in the future. If you're looking for a straightforward, low-stress car-buying experience, I highly recommend reaching out to Devan.

Would give no stars if possible!!! This is about the service department (oil, tire. etc....)…read moreTerrible experience. I've been there twice, and both times it was clear that customer service is not a priority. The older staff members I dealt with were unfriendly and seemed uninterested in helping customers. I expected a much higher level of professionalism from a dealership. After two disappointing visits, I won't be returning for a third time and will be taking my business to another Chevy dealership.

My experience with Peoria Subaru can be summed up as good - not great. Here's what transpired:…read more Built my vehicle @ Subaru's website on 05/09. It was sent to Peoria Subaru. Wasn't contacted by a sales rep. 'til 2 days later. On 05/12 went to the dealership per request of the sales rep., Alan Nestor. Forester Wilderness was being built @ Subaru Factory & allocated to the dealership. Brought my truck to trade-in. Alan assessed my trade & got close to what Carvana was giving me so I was pleased with that. Couldn't get the vehicle exactly the way I built it @ Subaru's website. Vehicle was being built & if I wanted one relatively soon - I was forced to take it as-is. Dealership would not remove any options despite me not needing a $52 OEM Subaru cargo net which is as useless as an ejection seat in a helicopter. Forked over a $1,000 non-refundable depot to Alan. DISCREPANCIES: 1.) Asked Alan for a VIN number. Alan stated car had not even begun to be built yet. Got an e-mail from Subaru of America on 05/13. Called SOA on 05/16 & spoke to Kaila. asked if they had VIN number. She said not only could she give me my VIN number, my vehicle was almost finished being built. 2.) My wife has a '17 Subaru Outback. Asked Alan if there was a discount avail. since I was purchasing my second Subaru. He advised loyalty discount was not in place anymore & Subaru had no intention of reinstating it because "this is just the state of the world we live in now, Scott". During my conversation with Kaila @ SOA on 05/16, I let her know what Alan said. She laughed out loud & apologized about 32 times on his behalf and "is not sure why SOA and these dealerships are not on the same page". Moments later, I had a $500.00 off loyalty coupon sent to my e-mail. 3,) When Alan stated my vehicle had not even begun being built yet, he advised the factory in Japan has been completely "shut down". Joined a Forester Facebook group. One of the admins is the plant mgr. at the Subaru factory in Lafayette, IN. She also apologized on Alan's behalf and assured me the Japan factory is not "shut down". They were simply taking off an extra 2 days during the months of May & June. Hardly what I would call "shut down" 4.) Asked Alan about the Subaru Ambassador discount. Alan advised he had no idea what the Ambassador discount was. I brought in the loyalty coupon instead to prove the loyalty discount is still in tact. :) lolol. 5.) Leaving dealership on the evening of 05/12, Alan assured me he would keep me updated every single step of the way. That never happened. In fact, realistically, Alan did not even need to sell me the car. I walked in & knew exactly what I wanted. He never kept me posted. I did all of the legwork myself. I called SOA constantly for updates. He had no idea my vehicle even arrived on 06/03 until I let him know. Maybe Alan was having a few off-days. I have no idea. He never apologized which was upsetting to me. I gave him (and the dealership) the benefit of the doubt when I picked up my new Forester Wilderness on 06-04. He did review the vehicle with me and the finance mgr., George, was incredibly pleasant to deal with. Other than my interaction with George, I don't know if I have super great things to say about Peoria Subaru except that once my vehicle DID arrive - everything went smoothly, quickly and efficiently. But getting to that point and my initial conversations and interaction with Alan left me unimpressed. I believe he could benefit from a few Customer Service 101 training sessions. He seemed to over promise and under deliver basically everything that came out of his mouth on 05/12. The only thing he did adhere to (and maybe most important) are the final numbers in which we agreed upon. I was pleased with that. I'm giving them 4 stars... but realistically, it's a 3.5 in my book. They're 3 miles away from our house which is convenient and the vehicle order was correct, but the interactions from sales was disheartening at best. If the dealership feels anything I've written is inaccurate, I'd be happy to discuss with the general manager.

Since it's nearing time to lease a new one, I found this dealership. When I arrived, a friendly…read moregreeter asked how she might help. I said, " I want to look at an Uncharted." She didn't know what it was. Wrong dealership I guess.

I wanted to take the time to recognize the service team at Arrowhead Honda because they truly went…read moreabove and beyond during a very frustrating experience. While Honda CORPORATE completely dropped the ball and failed to stand behind a known issue, Arrowhead Honda did everything they could to help make it right. My service advisor, Divac, was outstanding!! He was always responsive, professional, and kept me updated throughout the entire process. He understood my frustrations with Honda Corporate, took the time to answer my questions, and never made me feel like I was being brushed off, he took the time to respond to me, even on his day off! Chris, the Service Manager, was great. He listened, advocated for me, and genuinely tried to help, even when the decisions were out of his hands. I can't express my gratitude to Divac for his patients with me and continued effort to advocate for me up the chain of command. Thank you to Ricky, the service technician, for taking pride in your work, taking the time to come and speak with me on your own accord to really understand the whole issue and discuss the mechanic with me. You spent time listening to my concerns, validating them and explaining mechanics I was unfamiliar with. It's reassuring knowing my car was in the hands of someone who genuinely cares about doing the job right and took care enough to speak with me directly. Although I can't say the same about Honda CORPORATE , I can honestly say the team at Arrowhead Honda did everything they could to make up for Corporate's shortcomings. That's a reflection of the people working there, and I really appreciate everything they did for me. I will continue to use Arrowhead Honda Service Department as long as these three are there.

Great place to do business for a new or used vehicle, ask for Stuart! Got us a used but new to us…read more2023 Ford Mustang Premium Convertible Ecoboost for not so bad a price. It still runs great after 1 month exactly since purchase! Put more miles on it than I wanted too, 1,500 miles! Stuart treated us with respect and did all he could to work with us, great guy! Go to Arrowhead Honda, they'll do you right! Have free coffee and donuts in the morning too, also popcorn. And their coffee machine always works! Lol