"A Tale of Four Rotors" or "Why Trevor and Jason are Heroes" You know how they say sometimes you don't know how bad things are until you fix them? This is one of those times for me. Over the last few years, my stopping distance was getting longer and longer. I attributed this to the age of the car. But after sensing a new and disturbing vibration when pressing down on my brake pedal, I called Service Manager TREVOR HODGE to see what it could mean. He told me that it was likely the rotors needing to be smoothed out. When they're not perfectly flush against the brake pads, they can give off a vibration when they engage. Not good. If you keep driving like that, it can ruin the rotors to the point that you will have to buy completely new ones ($$$!) or they will just break and we all know what that means. Lucky for me, he could fit me in right away. Yes, it took several hours (I had other items addressed as well), and no, it was not cheap, but when I finally got the car back, it was so worth it. Lucky for me (again) I got the fabulously talented Master Mechanic JASON BROWN, "a true perfectionist" according to Trevor. Well, my brakes now feel LIKE THEY DID WHEN THE CAR WAS NEW. Sorry for shouting, but it's pretty amazing. No vibration, silent operation, no pulling or wandering when braking, just solid, safe perfection. Keep in mind, they could have just told me "you need four new rotors," but they chose to save what I had, which was the more conservative (yet still very safe) approach. Why are they heroes? It's no exaggeration to say these guys probably saved me from brake failure in the very near future. Now, I won't land in the middle of cross walks anymore. Imagine that? As I've said before, I keep coming back here for the skill, honesty, and fair prices. Bonus? RENE at the service desk is amazingly entertaining. Just ask him. LOL Great results, great team! read more

Horrible experience, Bought a car and it turned out they sold us it with a broken side window and it was not broken and they say we were lying and wouldn't pull up camera footage and the manger was very rude and aggressive and claimed it wasn't like this when i had sent photos to him right after i saw this. Horrible experience horrible staff read more

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Took my car to Kia Earnhardt Peoria for an oil change, tire rotation, and recall fix. Once again, the oil was overfilled and splattered everywhere. After I pointed it out, the service manager, Alexander Smith, said they'd fix it--yet 45 minutes later, nothing had changed. When I brought it up again, he shrugged and walked away. Worst of all, they disconnected both of my children's car seats without telling me. They looked secure, so I drove off--and my 2-year-old's seat tipped over while he was strapped in. He was hurt, and it could have been much worse. My 3-month-old son was not in the vehicle at the time -- otherwise the situation could have been far worse. This is extremely unsafe and unprofessional. My lawyer has been notified. I will never return. NOTE: I called on 11/26/25 regarding this matter and was told the service manager was on "vacation". It's 12/2/25 and I still haven't received a call back. read more

Viktor was the man! Jordan/Mario were great with finance along with the whole crew on the floor. We got a great deal on a great vehicle. Never felt pressured or rushed to do anything. Overall best car buying/selling experience I have ever had. read more

I was greeted at the door by Rene whose professional and pleasant attitude was energizing. Rene promptly had all my information pulled up and reviewed my car service details. I was giving him an estimated completion time which they meet. I would highly recommend when buying a new Kia that you get the maintenance and paint protection program which in the long run is a very good deal. From start to finish Earnhardt Kia takes great care of you. read more

Service Deptartment sucks. Can't make on appointment online. AI makes the appointments on the phone. Can not ever reach a live person on the phone in the service department. Service Advisors don't follow through as promised. In 10 years, I have never had a positive experience with the service department read more

I recently bought a 25 Kia Sportage SX. The experience was great. I would highly recommend Earnhardt Kia. I put in a request to get some information on a vehicle. I received a call n txt right away. I would also like to say a special shout out to Johnny. Pearlsteon he went above and beyond to make experience great!! If you needed a new vehicle, I would go to Earnhardt Kia and ask for Johnny. Thank you to all for your help! I love my new Kia! read more

Just picked up a Certified pre-owned EV6 and we're very happy with both the car and our buying experience. Melynda walked us through the buying process from beginning to end and she made the sale easy, quick and enjoyable. She was well versed with the product and listened carefully to our questions and concerns during the test drive and she addressed every one of them before delivering the final product! Her attention to detail and follow through was impressive! One of our goals was to take advantage of the federal tax credit and she worked very hard with her manager to make it happen. They offered us more than we expected for our trade and the sale went smoothly from that point on. Joe from the financial department ensured that the paperwork was processed promptly and didn't try to hold us hostage by trying to sell us unnecessary products. At the end, Melynda even threw in a new set of floor mats to sweeten the deal! Admittedly, the overall customer experience rivaled or even bettered our past two purchases from Cadillac and Audi! Make sure to ask for her if you're buying your next car here. As a side note, a day after the purchase, we were unable to register the car in the Kia app due to the previous owner still tied to the car. We notified Melynda and she took care of it in no time. We can now enjoy the benefits of the Kia app. Great job Melynda and a big THANKS from John and myself!!! read more

Chuck, Zach and Elijah were amazing helps in finding my new car. I showed up about an hour before I needed to be at my work that is just down the street. I was greeted quickly but not forcefully by Zach who was extremely helpful in showing me the cars I was initially looking for. I explained my situation, which was extremely difficult. I have excellent credit, but just totaled my last car and insurance wouldn't cover it. I gave them my monthly budget and Zach went to get Chuck, who was honest, kind and worked extremely hard to find a car that would work for me. My budget was $425 at the most. We went through multiple different cars trying to find one that I could get. I came in, met with Chuck and Elijah, and found a 2025 white kia soul that I fell in love with. Unfortunately that one was out of my budget, so they worked extremely hard to find the closest thing we could get. Chuck and Zach got me into a red 2021 kia soul with 41,000 miles on it. They got it into my budget and I am so incredibly grateful for all three of them. read more

Earnhardt Peoria Kia - Car Dealers Near Me - Peoria, Arizona

I ended up going to Earnhardt Peoria Kia because of my bad experiences with Ken Garff Kia. My car's AC was blowing warm right as the heat turned up here in AZ. My car was under warranty and I took it in. Justin and the team took care of the car so well. They found out the AC compressor had a defect. Completed a full compressor replacement, freon recharge, throttle body service and coolant flush in a couple of hours. Car is good as new. Dropped it off at 9 AM and the car was ready for pickup around 2 PM. Very impressed! I am glad I made the drive to this location! read more

Just saying that the new AI Mia girl that schedules appointments are the best "non human" phone calls I've ever had. I usually hate getting a robot to talk to but she's awesome haven't been in for my appointment yet but so far so good! read more

We had a very pleasant and great experience with Earnhardt Peoria KIA . Our salesman Zach Efort was fantastic to work with. Very patient and knowledgeable about our sportsge prestiage with all its technology features it had. Was great in helping us find the color and features we were looking for in the car and making this purchase successful. The sales manager was great also in helping out in making sure we were pleased with everything going on and also making our decision easy. Leo the finance manager was also very easy to work with and explained everything in a timely manner. This was our best experience in buying a new car we've had at any dealerships we've done business with . read more

I just want to say that I had the best customer care in the entire world here. I had a pleasure to meet with Melynda who was an AMAZING sales rep. She was very professional and also made me very comfortable with all decisions. She went ABOVE AND BEHIND to make sure I got the deal of a life time on a 2025 Kia K5 GT. The entire time Melynda had answered all questions that I had and made sure to keep in contract with me every step of the way. I highly recommend Melynda to anyone who has the opportunity and privilege to work with her. read more

Earnhardt Peoria Kia - Car Dealers Near Me - Peoria, Arizona

BEWARE! Initially they seemed great, they got me into a vehicle that fit my needs and was at a tolerable monthly price point. Financing took forever, but was told that the in house financing picked up the loan and " we even got you a lower monthly payment!". I signed all purchase agreements, left with purchase contract, plates in my name and vehicle registration and when about life. 10 days after purchase I received a call from Leo in finance saying I needed to come in and resign finance documents. When I asked for reasoning, he said he needed to change a few things on them and I just needed to sign them again. I asked if the changes would increase payment, he said "only by a couple dollars" when I asked for new monthly payment he quoted a payment that $35 dollars more than our agreed on payment (which was already nearing my max comfort price) I told him I already had a signed purchase agreement and wouldn't be signing anything new. He reassured me that it would be taken care of and that original agreement would be honored. Another 10 days went by and I heard nothing, assuming it had all been sorted out, but noticed my previous car had not been paid off. I called and spoke with Early, who was condescending and told me he would call by Monday to "present my options". When I clarified that present my options meant higher payment, more down payment or vehicle return he said " basically". I did make him aware that my constantly car sick child had already christened the vehicle with vomit and he said " that's fine we can detail it". 3 WEEKS AFTER "purchase" I was told they wanted the car back or a ton of cash over what we agreed. I WAS FORCED to bring back a vehicle that I had a signed purchase agreement on. A few days after return, I pulled my credit report and they have submitted so much against it, that I have a 84 point drop in score, so a previous great credit score, was destroyed by this dealership. I have purchased many vehicles, a few in similar circumstances and never once have I encounter something like this. I would advise anyone considering Earnhardt Kia to STAY FAR AWAY. Refund of my down payment too 3 days to return. The individual I spoke with multiple times regarding return stated " they are good at removing the money, but not so great at giving it back" Bottom line, business practice of this dealership is legally questionable and sketchy at best. They lie to move cars. I believe they sold the vehicle knowing that they were going ask for vehicle back. Save yourself the headache and the financial doom they will cause. Initial response from dealership states that I as the buyer was not transparent however, I came in completely transparent, actually came in holding the credit score report from previous dealer score of 723, sales manager handed me a paper identical, with a score of 723. As reported by Earl, finance decided to present to the bank as a 740, FALSIFYING the finance information they presented. Repeatedly Earl (finance director) states " you have great credit, I would lend you the money if it were up to me" so please, let's not make false claims about how I presented myself, I came in completely transparent. I was asked to put down $7,000 more than what was agreed on. They claim I was not transparent with credit ( they pulled it on their own)I provided employment, financials and credit access which they also took full liberty of with excessive submissions and use of my credit information . The least the dealership could have done, is own up to their shady and questionable legal practice. They had every opportunity to hold to their original promises. The attempt to insinuate that I was not truthful with the information provided to dealership, was completely expected. It only solidifies the practice of the dealer and their inability to accept fault for their actions read more

Stopped in at the service department yesterday at 4; Justin was great! Thanks Earnhardt Peoria Kia!

trying to get a real person on the phone to make a service appointment or discuss a service need is a no go. then trying to get a receptionist to answer once they've spoken to you is also a no go they just pick up the phone don't speak and transfer the call to the same place no one answers worst customer service. mind you I've bought 10 vehicles from earnhardt and I won't be doing it again!!!! read more

This updated review is to let the managers know how amazing Brian from the service department is ! Honest trustworthy and knowledgeable! I honestly know I could go else where but these guys have always treated me right and have taken care of all my cars needs even my older cars .. So thank you read more

Earnhardt Peoria Kia - Complimentary coffee and hot cocoa .. - Car Dealers Near Me - Peoria, Arizona

Just bought our first car here and we had such an amazing experience, Mel was our sales rep and she was absolutely amazing and made the process so easy for us! Everyone was so friendly, no bad things to say about them!! read more

I purchased my car through Trevor and Scott at Earnhardt Kia, and I'm so glad I did! As a first-time car buyer, I really appreciated how helpful and patient they were throughout the entire process. They made everything feel easy and stress-free, and they got me a great deal! I absolutely love my Sportage -- it's been an amazing car so far. Thank you both for making this such a great experience! read more

I Bought Two New Cars Here... Brought me Sorento in for Service. Needed an Alternator 100-150 Dollar Part. They Had My Car For Eleven Day's!! Charged me over 1022.67 Alex Service Manager Waist Of Skin!!! Came to pick my Car Up And Look At the New Kia To Buy!! I Would not But A Hot dog, From These People.. They Care Nothing About Return Customer's... Never Again!!! read more

This dealership is full of dishonest people. When I bought my car, it was advertised at $3k less than what they charged me. When I brought it to their attention, they said that was incorrect. I showed them a picture and they still came up with excuses. I have bought 5 cars from this dealership, and this is the last time. I will not deal with dishonest people. Do yourself a favor and go to Avondale Kia a lot more trustworthy and not greedy. read more

It's not the same since Earnhardt took over. Made an appointment to turn in a 2018 Stinger, the Sales Rep was off for the day, ???? Jordan took care of us, he was okay, didn't know how to cancel out On Star Remotes for garage and gates. A Mike assisted was thankful for that. They didn't try and sell me a new vehicle as I had left numerous hints via email and talking with a sales associate. Their loss. Terrible CS read more

BEST EXPERIENCE EVER AT EARNHARDT KIA WITH OUR SALESWOMEN MELYNDA! After weeks of car shopping and having bad experience after bad experience, meeting Melynda was a breath of fresh air! She made the car buying experience the best! She was no BS, all smiles, and treated us like family! She was knowledgeable about the tech in the car and even helped us set up everything before we drove off! From start to finish she worked harder than any sales person I've ever met! There were no hidden fees, and no deceptive sales tactics. If you come here, ask for Melynda, if she's unavailable, make plans to see her on a different day! You will not regret it! I financed and purchased many cars over the last several years and this was by far the most smooth and fantastic experience I have ever had. This review might be overkill but completely deserved! We felt like we made a friend in the car business and found someone we can trust for all our future car purchase! I want to give a special thank you to Melynda and everyone at Earnhardt Kia Peoria for doing EXACTLY what you promised by taking the best care of us! Dealerships like this are hard to find! The best Kia dealer in the valley! read more

Earnhardt Peoria Kia - Car Dealers Near Me - Peoria, Arizona

My salesman, Idriss Smith was excellent. Informative and patient. Highly recommend.

Great experience on our K4 purchase! Michael went above and beyond to be helpful to our Dad.

Scott and Trevor were awesome to work with! We had the best car buying experience at Earnhardt Kia!

Very happy with my service experience. They always get me in at the scheduled time and out ahead of my scheduled time. I won't go to any other Kia dealers, even when they are closer. read more

I had been going here for years and always had a great experience. After my last oil change and courtesy car wash my side mirrors didn't work. One wouldn't rotate and the other over rotated. I asked if the guy manually closed them for the car wash or were they left out during the car wash. They said it was a coincidence that it broke after the car wash. They offered to pay for the labor but nothing else. So thanks Peoria Kia for my $1000 car wash. I will never go here again read more

We are highly satisfied long term customers of Peoria Kia, and highly recommend Peoria Kia for superior sales and service. We have purchased and serviced our Kia vehicles here for over 10 years. Our service advisers (shout out to Brian Thomas) have always been top notch and honest in servicing our vehicles. After shopping many competitor brands and dealers, we also recently purchased 2 new Kia vehicles here a week ago, and the sales process couldn't have gone smoother. We got full transparency on the vehicle pricing and the excellent closing financing process with Dominic. Our sales persons Enrique and Tristan were fantastic in helping us with our 2 vehicle purchases, and the sales manager Scott was great in helping us find the vehicle we wanted, including swapping one of their vehicles with another dealer to get us exactly what we wanted. Compared to the dozen or so other dealers we visited, shopping for cars here at our local trusted Kia dealer couldn't have been easier or smoother. The pricing was excellent, and the service was outstanding. Thanks to the Peoria Kia team for making our car ownership process so easy and enjoyable! read more

This location was not where I purchased purchased car, however... that dealership was ready to book me in for an appointment and gave me a quote for the replacement. However, that location is not local. Over to Kia on 91st, really happy to find this location. Brian at service was great, was able to quickly identify the issue and get it resolved under warranty. I'll be back for my next Kia for sure. read more

3rd car purchased from Earnhardt dealership. Never buying from Peoria Kia again. This was a botched deal and delivery. Car had higher mileage like car was returned to dealer? Between the time we made the deal and took delivery, there was more mileage on the vehicle. Personal items in car - charging cable and prescription sun glasses. Bird turd on auto roof. Multiple attempts to get docs emailed to me. I'd report them to state and Kia but not worth my time. Usually I induce sarcasm into my TORCH reviews nothing funny here. read more

I'll start with if I could I would give 0 stars. If you take the time to read all their reviews you will quickly find that their team and sales manager like to argue with customers. They won't take ownership on their misleading sales practices, poor customer service, and lack of care for the customers they help. I feel that it's my part to help others and save them the stress, drama, and horrible experience. I refuse to engage/reply to any of their team on here to entertain their poor habits. Going back and forth with customers on a Yelp review is proof in the pudding as to why you or anyone you know should not do business with them. You don't want to end up with a inquiry on your credit and no car. They pick and choose their customers which is unethical and is non compliant. If your looking for a new vehicle and and have a price range your looking to stay in I recommend going to Larry H Miller Toyota. Just wanted to thank Larry H. Miller Toyota Peoria. For keeping things simple and going above and beyond to help my family and I. After sharing with them my horrible car buying experience at Earnhardt Peoria Kia down the street. I shared with them what I was looking for and they found options to help my family with something that fit our needs. It's nice to have options, and a salesman that truly cares about serving his clients. Tony and his finance team stayed past business hours to follow through and put my family and I first. Truly blessed to have called and connect with Tony! I highly recommend Tony and his team to find you options that fit your needs! My family is feeling blessed to have things end up how they did. read more

Although they didn't have the exact auto that I was looking for, they were super efficient, friendly and a great number of simply nice people! read more

I just closed on the easiest transaction ever! Scott, Trevor and Earl were amazing. I did all the negotiations via text while I was out of the country and picked up the new car the day I got back. True professionals. I couldn't have asked for a better experience. A+++ read more

Sam is amazing! He made my husband and I feel so much better about the car buying process. We traded our car in and he really helped us with considering what was best for our family. He was so kind and we never felt pressured or rushed. read more

I was looking for a new Kia Niro. I searched all local dealers. I live in Florence Az. Peoria had the color car I was initially looking for. However it was not the model I wanted. As we were looking I noticed an orange Kia Niro. I love orange. Victor Rodziewicz was my salesman. He was very helpful. Showed us the vehicle and we sat down to negotiate a price as it was a dealer demo. Very easily we came to an agreement. A deal was made. Nate Palmer approved the deal made. The. Onto finance. Jordan Hester made financing easy. Now comes the interesting part. The car was bought on a Sunday and on Tuesday morning it was totaled . I worked with Jordan and Earl from financing to make sure the paperwork was in place for my insurance. Jordan went above and beyond waiting to submit paperwork to see if the car was going to be totalled. Now the hard part began again I needed to look for a replacement. We spoke to Victor and explained what we were looking for. He searched and found a vehicle that met our needs. Yes it was another Kia Niro. Nate Palmer again made a great deal on a 2024 dealer demo. Again there was no haggling no stress. We made another deal. I would highly recommend Earnhardt Peoria KIA. I would give more than 5 stars!!!! read more

Went into Peoria Kia to purchase 2006 Ram 1500 stock #PK25635A. Was told they couldn't sell it to me since it was a Black Friday sale vehicle. I was told by General manager there was nothing he could do. I feel they should honor the sale if they had it listed online. Drove from Buckeye. Not good business read more

Yet another Kia dealership that likes to play games with people and mislead them. I'm finding that the Earnhardt's are actually full of Bull and will do whatever to screw consumers over. I submitted an inquiry for a K5 EX with Premium package in gravity gray with black interior. As this vehicle is a rare find, I double checked with the salesperson that this vehicle was in stock, which they confirmed it was. I set an appointment for 6:30pm to go look at it. Keep in mind, I live about an hour away from this dealership. Upon arriving, they told me they didn't have the vehicle and that it was dealer traded earlier the same day. The salesperson explained that they could get it back if I was to make a deal. This was a lie because usually once a vehicle is dealer traded, it's because someone at a different dealership is wanting to purchase it. So, the salesman sits down with me an immediately pulls out a credit application. I told him that I wanted to agree on a sales price first and then we can pull credit and whatnot. I told him I did a pre-qualification online and it said my FICO was 830. The salesman very rudely stated, "Ok well if your score isn't an 830 then things are going to change!" No duh but if my score is a 790 vs 830, nothing is going to change so I didn't appreciate that statement. He then took me into his office and told me the internet price, which is what anyone can see by going to the website. Because I didn't want to pull credit right away the salesman didn't want to help me and seemed very disinterested in talking to me. He totally copped an attitude when we went into his office. The worst part of this was when he explained to me that I wouldn't qualify for any of the discounts and that the discount shown was comprised of these ridiculous rebates that don't even exist, so they expected me to pay MSRP less the $1,000 Kia motor finance rebate, which I wouldn't have even taken because the incentivized rate of 1.9% for 72 months yields a better overall savings. The whole thing was extremely dishonest and misleading so I walked out. I'm so tired of the Kia dealerships trying to pull fast ones on people, misleading them, or not disclosing their ridiculous add ons. read more

Came in for a scheduled appointment for a recall on a small fix. First they had my car model wrong. Received a call thnight before didn't go to voice mail hung up. I called back to see if it was in regards to my appointment for the next morning at 7:30 AM, an exasperated receptionist who asked me if it was about Service. I said yes they transferred me to a salesman who then told me it was accidental that's why he didn't leave a message. The salesman then proceeded to ask me all kinds of questions about my car as he was trying to upsell you to a new car. . Got in line at service behind one of the car, service people were talking to those people did not acknowledge. We were there at about five or six minutes. Somebody came out meandering over and told read this small replacement part would take two hours. While waiting in the customer care area music was so loud could barely hold a conversation without raising our voice. read more

This place sold me a Kia K5 and 2022 it is now sitting broken down in their lot after the gas tank blew up!! That was back in May 2024 It is now October 16 Th and I still have to make payments on it just to save my credit for God sake The corporate office doesn't respond and their case managers ignore you . This dealership couldn't care less !!!! Me and my wife have been lifetime Kia customers And have bought three different cars All one of their mechanic said is that I missed the recall by one month So I guess I'm screwed ?!?!? Have no idea how this is going to turn out and I still owe over $18,000 on this car that is in operable and sitting on the back of their lot!! My credit is in the 800s and I'll be damned if they're gonna ruin it because I have to make payments for a car that doesn't even work My friend bought a Telluride from them and has attempted to communicate with the manager of this place, and there has been no headway also. They sure didn't have a problem reaching out to me to try to sell me another car though - can you believe that???? The guy kept on calling me every three days to check up on whether I wanted to buy or purchase another car even though he knew the situation. All I can say is WOW -just WOW!!!!! Guess I'll just keep on leaving messages and sending emails that get ignored until I have to pay the whole freaking car off just to save my credit that I work so hard to build up! I'd really like to use some choice words, but I do not want to engage in that language How frustrating! I guess I have to put at least one star for this to post But that feels like a betrayal to myself read more