I bought new cross trek from Evan on Tuesday afternoon great salesman he even helped return my rental car to Enterprise.He also explained the features on my car.Thank you Evan, would recommend him and Peoria Subaru!!! read more

Luigi and Josh were very helpful when trading in a 2024 Chevy Trax. Both were friendly making buying my 2026 Subaru Outback Wilderness enjoyable. read more

Over the weekend I bought my first ever car that I was financing rather than buying in full and the process was of course nervewracking but our salesman, Bill, was amazing! He was patient, helpful, and very friendly! I felt like he genuinely wanted to work with me rather than hard sell me a car and sure enough I left with the first car I test drove. I've always liked Subaru but thanks to Bill I would come back to and recommend this location specifically (side note: my pup got a "new car" too and it's insanely cute, LOVE how much Subaru loves pets) read more

Peoria Subaru - New Car (2024 Forester) - Car Dealers Near Me - Peoria, Arizona

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They will charge u full price for a used subaru. Don't go threw Henry illegals is dishonest. Paid 34k for a used 2023 subaru crosstrek.. Go somewhere else. I wrote a review before updating so it stays. I took old pictures from the last review . So dishonest, place should be shut down. Paid 15k too much some one made good commission. That's all they care about. They don't care about the consumer. Just greed for the money. read more

Peoria Subaru - Dealerships price tag. - Car Dealers Near Me - Peoria, Arizona

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Went in to look at 2 cars I was interested in online. They offered me $1k for my trade in and weren't willing to negotiate price at all and then wanted me to pay $900 for some sort of inspection that they do for every car in order to sell it. if they HAVE to do it for EVERY car why do I have to pay for the required inspection? Then we mentioned a crack on the windshield, they first tried to claim it wasn't there and then said "oh, we will just fill it" when it was the size of a thumb but no money off for the decent crack. I ended up going to a different dealer for the same car in better condition and gave me the carfax on the car and showed the consistent maintenance on the car. No hidden thrown in fees, AND took my trade in for its actual worth of $3.5k. Highly don't recommend giving them your business. read more

Update from a couple years ago. Keeping it simple. Mistake for coming back and giving them a shot. They had me pay $200 for a battery 3 years ago. Well Again... it died and I took it back to be replaced (they said I had a 60% prorate). Well I took it in today and they wanted to charge me $461 to replace the same battery 3 years ago. Let that speak for itself. read more

If 0 stars was possible that's what I'd give this Subaru location. You couldn't pay me to go here again, NOT EVEN IF THE CAR WAS FREE. This was my 2nd car I've ever purchased and my first car ever from a dealership. First off - They did not provide me with proper paperwork therefore my vehicle had temp plates for MONTHS. Second off- They made a massive mistake and take no ownership in doing so. As mentioned this was my second vehicle, therefore I had previously had a vehicle loan. HOWEVER when the sales associate Savannah was helping me she said that was untrue. Savannah stated that it was a personal loan and therefore I would have to take higher APR since I've "never had an auto loan" I tried to tell her I had but she insisted I hadn't and that the credit union I had the loan through had said it was a personal loan. I believed her, I didn't think such a huge mistake could be made on their end and although I was rather certain it was an auto loan they insisted it was personal. When they took my trade in they told me I couldn't have anything out of my vehicle as that would create "after market issues" and things wouldn't be OEM. They must be highly uneducated or just thieves that wanted the aftermarket items because not a damn thing on that vehicle was OEM. The many times I have had the unfortunate need to reach out to them... Your staff is rude unless they want something from customers such as a sale. Robert in finance needs to learn a little bit about customer service or stop taking his personal problems to work because you have a BAD attitude. You stated someone would call me back, then you called me back, I called you back and now nothing....? If you don't like doing your job then you should quit and find something more fulfilling for you. You may have decent google reviews but I'd advise consumers to review their yelp as well because the proof is in the pudding there. Good luck with your poor business standard and lack of interpersonal skills. I'm sure ya'll will hit me with the standard "Please contact to resolve these issues" however you can keep your too little too late apologies - I will NEVER do business with you again and I will continue to advise local friends and family to avoid you guys at all costs. read more

My 2022 Crosstrek was experiencing a slow-crank when my car was warmed up, which had been happening for quite a while. t had a new battery so that was not the problem. When I purchased my vehicle I bought the 10 year extended warranty so I called Peoria Subaru and made an appointment to drop my car off with Grant in the Service Department. I wish I could give 100 stars to Grant and the Subaru Specialist(s) who worked on my car. Grant and his team really went above and way beyond to make sure they covered all diagnostic testing to diagnose the problem that could be causing the slow-crank. Every possibility had been tested and all came back positive. Despite this, Grant talked to his manager and they decided to order a starter and replace the current one in my car (even though it was testing fine). The Subaru Specialist(s) replaced the starter, charged the current battery and continued to perform testing to make sure the slow-crank had been resolved. Honestly, I cannot say enough good things about Grant, the Subaru Specialists and Peoria Subaru. Their customer service, care, professionalism is outstanding and unmatched!!! I will always be a return customer to Grant and Peoria Subaru. I cannot thank you all enough for the patience and care your put into resolving this issue. Thank you so much!!! read more

Since it's nearing time to lease a new one, I found this dealership. When I arrived, a friendly greeter asked how she might help. I said, " I want to look at an Uncharted." She didn't know what it was. Wrong dealership I guess. read more

I bought a new Forester in March of 2024 with two years of maintenance included. During my last service appointment in March of 2026, I was told about differential fluid changes which were suppposed to have been done at 18,000 miles or 18 months. Also included in the paperwork I received after that appointment was information about the effect of Arizona heat on car fluids and how differential fluids degrade over time due to the heat, oxygen and contaminants, so "time-based service is necessary" regardless of the mileage (my car has low mileage). When I called to ask why I was not told my fluids needed changing at 18 months, the service agent was very impatient, condescending and hung up on me when I asked to speak with the manager. Very disappointed with my experience at this dealership. My family and I will be taking our business elsewhere. read more

The service department are crooks, they charged my daughter for two oil changes because they inspected the vehicle after doing the oil change and then in the inspection found the oil pan was leaking, this is fact its on the invoice. They also replaced very costly parts that were warn and I believe should not have been replaced. When I confronted them over the phone (damage was done my daughter already agreed to pay them) the answer from the manager was "if you didn't want your daughter to get taken at his shop you should have brought the car in yourself" They even charged again for the gasket that was just replaced! This is a 2020 with 50k miles and the bill was $3k. If they're not crooks I would strongly recommend avoiding Subaru! read more

I was out car shopping today and stopped by Peoria Subaru. The lot was dead--no one around. Waited like 10 minutes, and still, no one bothered to come over. Felt like they didn't really care, so I just bounced and went somewhere else. read more

Just purchased a new car there. Everyone was warm, personable, and went out of their way to make it a great experience. My salesman Dylan Carpenter, Finance person Troy Miller, and Mike the manager made the whole process easier than I could have imagined. I highly recommend this organization if you are looking for a new car! read more

Buying is a nice experience, but get ready for the deluge of emails, letters, and blah blah from them. Why do they treat me like this? They should create one comprehensive document about all they wish to accomplish and we can just go through it, checking things off and then they can leave me alone. Also, despite all the garbage they love to send me, I don't know where my loan information went. So, I got a late payment notice. Nice buying experience, everything else sucks. read more

The General Manager Val was not a nice person. He was very rude from the get go and really needs a lesson in customer service. The way he speaks is abrasive and disrespectful. Bill on the other was nice to work with, too bad. I don't recommend this dealership. read more

Better mechanics who tighten the oil plug, who don't splash oil under the car and who give accurate diagnosis - seepage from the cam carriers is NOT a leak. $4750 to repair something that's not really an issue. Only 48,500 miles on a 2019 Outback. Bad service, bad car. Before buying a Suburu, Google "cam carrier." read more

The highlight of our visit was working with sales rep David Cerna. He was very knowledgeable and customer friendly!! Earlier a text from Aspen said that they would match or beat any other dealer offer. We asked David to match the offer from AutoNation Subaru. He took it to the sales manager and the sales manager promptly told us that he wasn't interested in our business. Not friendly and he certainly didn't back up Aspen's promised to meet or beat another dealers offer. We went to AutoNation Subaru in Scottsdale and got the same car for $2000 less. I will say this: the snacks are better at Peoria Subaru. That said you can buy a lot of snacks for $2000. read more

Chris Donevski ZERO star rating. False advertisement and unprofessional. Not only are they aware of their contracted online 3rd party websites and pricing, when you call the dealership, they will confirm the 3rd party price advertised and upon arrival to the dealership, they present you with a completely different price. Chris Donevski refused to ask his employee, Aspen Alonso who was the phone rep that gave me the exact price that was advertised. BEWARE! read more

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Don't buy a used vehicle from these guys. They will sell you one that they know has problems, as long as the problem is intermittent enough that they think they can get it sold and through its 15-day Lemon Law return period before the problem shows up again. Here's how I know: I traded in my 2016 Ram truck to them for $1,500 because I was having problems with it and they swore it was nothing but scrap. They posted it for sale immediately for $18,995. Per the Carfax, they didn't do anything to it mechanically except change the oil. I think the truck is going to give its next owner nothing but problems. I wish I'd read the Yelp reviews before I went there. Here's the background: I had a 2016 Ram 1500 EcoDiesel truck, VIN ending in 341029. It was my only vehicle, 9 years old with just over 73,000 miles on it, when I started having problems with it. Long story short: the check engine light came on 9/5/25, I had it repaired at Bill Luke (replaced fuel injectors and EGR cooler under warranty, took 10 days, had to rent a car, and they said parts for this engine will stop being made next year). The check engine light came on again on 9/30/25 and Luke just turned the light off and said to see if it comes back on. When you turn off the check engine light on this truck, it takes about 2 weeks of driving it before the computer monitors reset and the light comes back on. My tag was due 10/15/25, I couldn't pass my smog test due to the check engine light, so I couldn't get the truck tagged, and I didn't want to drive with an expired tag. I was getting increasingly desperate, but I still had hope that the truck could be fixed. The check engine light came on the 3rd time on 10/14/25. I decided to try a different dealership for repairs, so I made an appointment, and I also decided to look at Subarus at the dealership across the street. I wish now that I'd never set foot in Peoria Subaru / Moore Chrysler Jeep. I test drove a car, then sat down with the salesman to see about pricing. He asked to look at my Ram truck as a trade-in, and I said OK, I was curious about what value it had. We talked about the check engine light, and I told him I had an appointment to get it fixed. After they looked at it, another salesman, Shawn, gave me the hard sell. He said the truck was scrap and they couldn't give me more than $1,000 for it. He said he'd checked with their Jeep mechanic and based on OBD codes, the recent work, etc., it probably has metal shavings in the engine and would need a new engine, and the truck isn't worth that. They would auction it for parts. I told him I was going to have it fixed, but he said the other dealerships were just stringing me along, replacing parts under warranty bit by bit until the warranty ran out. That sounded plausible to me. I thought about the money I'd spend on rental cars with the Ram in the shop. My mind was clouded by concern for my Mother's health (she had a heart attack in July and needed me to take her to many appts) and my need to have a reliable vehicle. I was in tears. The idea of buying a new car and ending all this running around, trying to get repairs done on the Ram, sounded very appealing. I was so tired. So they wore me down and I made a very bad decision. On 10/14/25, I bought a 2025 Subaru Crosstrek Premium from them for $33K (I like the car, though the price wasn't good and I wish I'd bought it elsewhere). They "generously" gave me a whole $1,500 for my "scrap" truck. I truly believed they'd send the truck to auction, so I was shocked when I saw that they'd posted the Ram for sale on their website for $18,995. The photos show the check engine light is off, but if nothing has been fixed, I believe it will come back on after about 2 weeks of driving, just as it did for me repeatedly. In the research I've done on the Ram since, I believe their assessment of it as scrap is correct. This 2016 EcoDiesel engine has a bad reputation. They do get metal shavings in the engine when the fuel pump disintegrates. The recent work I had done doesn't show up on the Carfax, so the buyer won't have a heads-up that the truck has had problems recently. I emailed Peoria Subaru with details of my attempts to repair it, so it would be in writing and they couldn't say they didn't know. I gave them multiple chances to explain to me how this is not the scam it appears to be, and they refuse. Chris Donevski wants to talk to me only by phone or in person (I think they're afraid to put anything in writing) and I don't believe a word they say, so I will only communicate by email. They have zero empathy or ethics. One of the papers that you sign when you buy a car from them says: "I understand that verbal promises by the salesman are not valid. Any promises or understandings not specified in writing shall not be binding upon MOORE AUTO GROUP." These guys give Subaru a bad name. They should be selling Yugos. read more

Get everything the sales rep and finance person tells you in writing! Sales and finance department have no idea what they're doing. They don't know what the warranties they're selling you or what they even cover. They'll tell you how certain warranty packages will cover all this stuff but it actually covers nothing when you call to file a claim and your SOL. So don't waste you're money on all the extra BS warranties. If you do, take your time and read through them and ask questions. Again, document everything and get everything in writing. The service department isn't terrible but sometimes to have to explain things to the them a couple times but one of the better service departments out there. Vehicle was amazing the three years I owned it before upgrading to a bigger vehicle. Sales and Fianance need work. Service department is good. read more

I no longer take my car for service here. They tried to sell me something I already had done, when I told them this I was told the service manager would call me, he never did. They lack attention to detail. I had my cabin filter replaced and the mechanic left a mess on the passenger side floor mat. I got my oil changed and the mechanic did not put a change oil reminder on my windshield. That may seem petty, but it shows a lack of paying attention. I don't trust Peoria Subaru with my car. I now go to Subaru Autonation where they have not tried selling me something I already had done, or sell me something I don't need and they pay attention to detail. read more

My experience with Peoria Subaru can be summed up as good - not great. Here's what transpired: Built my vehicle @ Subaru's website on 05/09. It was sent to Peoria Subaru. Wasn't contacted by a sales rep. 'til 2 days later. On 05/12 went to the dealership per request of the sales rep., Alan Nestor. Forester Wilderness was being built @ Subaru Factory & allocated to the dealership. Brought my truck to trade-in. Alan assessed my trade & got close to what Carvana was giving me so I was pleased with that. Couldn't get the vehicle exactly the way I built it @ Subaru's website. Vehicle was being built & if I wanted one relatively soon - I was forced to take it as-is. Dealership would not remove any options despite me not needing a $52 OEM Subaru cargo net which is as useless as an ejection seat in a helicopter. Forked over a $1,000 non-refundable depot to Alan. DISCREPANCIES: 1.) Asked Alan for a VIN number. Alan stated car had not even begun to be built yet. Got an e-mail from Subaru of America on 05/13. Called SOA on 05/16 & spoke to Kaila. asked if they had VIN number. She said not only could she give me my VIN number, my vehicle was almost finished being built. 2.) My wife has a '17 Subaru Outback. Asked Alan if there was a discount avail. since I was purchasing my second Subaru. He advised loyalty discount was not in place anymore & Subaru had no intention of reinstating it because "this is just the state of the world we live in now, Scott". During my conversation with Kaila @ SOA on 05/16, I let her know what Alan said. She laughed out loud & apologized about 32 times on his behalf and "is not sure why SOA and these dealerships are not on the same page". Moments later, I had a $500.00 off loyalty coupon sent to my e-mail. 3,) When Alan stated my vehicle had not even begun being built yet, he advised the factory in Japan has been completely "shut down". Joined a Forester Facebook group. One of the admins is the plant mgr. at the Subaru factory in Lafayette, IN. She also apologized on Alan's behalf and assured me the Japan factory is not "shut down". They were simply taking off an extra 2 days during the months of May & June. Hardly what I would call "shut down" 4.) Asked Alan about the Subaru Ambassador discount. Alan advised he had no idea what the Ambassador discount was. I brought in the loyalty coupon instead to prove the loyalty discount is still in tact. :) lolol. 5.) Leaving dealership on the evening of 05/12, Alan assured me he would keep me updated every single step of the way. That never happened. In fact, realistically, Alan did not even need to sell me the car. I walked in & knew exactly what I wanted. He never kept me posted. I did all of the legwork myself. I called SOA constantly for updates. He had no idea my vehicle even arrived on 06/03 until I let him know. Maybe Alan was having a few off-days. I have no idea. He never apologized which was upsetting to me. I gave him (and the dealership) the benefit of the doubt when I picked up my new Forester Wilderness on 06-04. He did review the vehicle with me and the finance mgr., George, was incredibly pleasant to deal with. Other than my interaction with George, I don't know if I have super great things to say about Peoria Subaru except that once my vehicle DID arrive - everything went smoothly, quickly and efficiently. But getting to that point and my initial conversations and interaction with Alan left me unimpressed. I believe he could benefit from a few Customer Service 101 training sessions. He seemed to over promise and under deliver basically everything that came out of his mouth on 05/12. The only thing he did adhere to (and maybe most important) are the final numbers in which we agreed upon. I was pleased with that. I'm giving them 4 stars... but realistically, it's a 3.5 in my book. They're 3 miles away from our house which is convenient and the vehicle order was correct, but the interactions from sales was disheartening at best. If the dealership feels anything I've written is inaccurate, I'd be happy to discuss with the general manager. read more

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I attempted doing business with this dealership. It was going to be a little tricky as I live a couple hours distant and would have to supply info via the phone. They had an auto advertised at a discounted price. I had a trade vehicle that I had researched its value utilizing the standard KBB tool online. KBB gives a range of value that normally encompasses a few hundreds of dollars based on condition, market value, trade in, private seller/buyer, etc. Additionally, Peoria Subaru also does an online appraisal as part of the buying process. Anyway, I entered my info and their site (Peoria Subaru) spat out a really fair price so I entered the serious portion of the buying process. I was contacted by a sales associate on a Tuesday. I submitted my offer and provided more information such as DL, registration, etc. No subsequent contact from dealership for twenty four hours. I texted several times inquiring if there was any progress in making a deal. No answer. No call back. Crickets. Two days later I'm still waiting. I text again and also commented on their lack of communication and my disappointment. Eventually I get a text from a sales manager telling me the appraisal of my trade. Their appraisal now was literally $6600 less than their enticing offer initially. I texted back that it seemed as though I was being a victim so to speak of a classic "bait and switch". Sales manager texts me back and tells me that it wasn't bait and switch at all and that their initial website offer was covered by the good old fine print disclaimer some place on that web page. So. This sales manager was unprofessional. Not customer service friendly or oriented. There could have still been a deal somewhere in that mess. His lack of negotiating skills and the zero professionalism of his team probably contributed to the problem and ultimately led to me searching elsewhere. Don't go here. Don't buy here. There are three or more other Subie dealerships in and around the Phoenix area. I didn't learn my lesson from an earlier purchase from 2015. Shame on me but Peoria Subaru should be really ashamed. read more

We bought a new Ascent from Peoria Subaru and it was a great experience. We worked with Dylan and Mariah who were honestly terrific to work with. We had our three littles with us and knowing this would be a long process, they gave them plenty of snacks and even ordered them pizza to keep them happy & occupied! We were able to negotiate and got a great price with an incredible warranty. We are first time Subaru owners and very impressed with the vehicle and people who work for them! It was a good experience. read more

Peoria Subaru - Car Dealers Near Me - Peoria, Arizona

Well our Outback's AC decided it had enough of the 110+ degrees and decided to give out on the hottest weekend of the year. I was on my way to CA with my dogs when it went out and had to make an emergency stop here as the dogs and I were roasting. Corey was the friendliest and most helpful with my situation. He made sure the dogs and I were taken care of! As fast as they could, they replaced the AC compressor. I'd recommend their service department to everyone! read more

10/10 David Cerna and Dean did an amazing job ! They made the buying process less intimidating. If you get a Subaru definitely go to Peoria Subaru . It's family owned and everyone there are super friendly. I LOVE MY FORESTER! read more

Peoria Subaru - Car Dealers Near Me - Peoria, Arizona

My wife loved my 2021 WRX so much that she wanted the automatic version of the same car (different color, tho). We went back to Spencer and Chris at Peoria Subaru, since I had a positive experience with them. The car she wanted was a special order. They took care of the factory order, and we gave the deposit. Unfortunately, it took five months for the car to be built, and we moved from Arizona to Florida in the meantime. Finally, the car was ready and at the dealership. The long distance transaction went very smoothly, using FedEx for the paperwork. Subaru of America got involved to help coordinate the delivery of the vehicle on an auto transport from Arizona to Florida. Spencer and Chris did a lot of follow up to make sure our many, many concerns were met. I also want to mention that the supporting staff that handled the paperwork in the back office did so very quickly, and I didn't have to call once to see if things were moving along. As promised, we got our Arizona title mailed in less time than we thought it would take. I've purchased many vehicles in my lifetime, and I really appreciate the team effort at Peoria Subaru. I wish all dealerships could be this fair, efficient, and customer-focused. Extra kudos to them! read more

Peoria Subaru - His and hers 2021 WRXs - Car Dealers Near Me - Peoria, Arizona

Dave Cerna was a tremendous help in our 5 hour journey to Peoria from Vegas! He answered all our questions made sure we received a deal that we were happy with! He was really good at his job by being upfront and honest about everything! Dave was one of the best new car salesmen we have ever dealt with! The whole team also did a great job there too!! Also he went way above and beyond in helping us with transferring our 2 grandchildren's seats to our new car which was a lot of work! Thank you so much that's why we drove over 200 miles to get our 5th Subaru from Peoria Subaru!! read more

Bought a used Subaru from Peoria. Staff was very freindly and professional. Took the used vehcile home and had another Subuaru Dealership do a used car inspection. Found intial 6K worth of worh, gasket leak, bushings AC issues. When I called Peoria they advised there were no leaks and the other dealership was doing me dirty. Come to find out, in the intial vehicle inspection done by Peoria there were leaks that the other dealership screenshotted from the Peoria video, proving they had the leaks when I bought it. Peoria refused to talk to the other dealership and kept telling me I should have called them before. The other dealership refunded 2K to keep my business and give Suburu a good name. I am dissapointed in how the whole transaction went down. Overall, my intial experience was good. Just not happy they hid behind the law of the used car dealership and stuck me with an additional bill. Before you by make sure you have a copy of the maintence log and the vehicle inspection video. Also recommend taking it to your own mechanic prior to buying so you dont get any surprises. Should have just spent the extra 6k on a warranty.. im sure thats what they wanted. read more

My husband and I bought our 2017 Forester in July 2016 from Peoria Subaru. When he passed away in 2018, I told the service manager in charge of my account (Corey) that I'd never taken care of a car on my own. He has more than demonstrated that I can trust them to do what I need to keep my car in good shape. It now has 112K miles on it; I feel safe and never have to worry about being upsold on services. This is unlike what happened to me when I lived in southern CA for a year. The dealer I was patronizing was always trying to sell me more things I "needed." I'd ask Corey when I would come back to AZ and he'd say no, not necessary, with details on what I do need. I realize I could probably go to an independent repair shop and pay less, but I feel secure and grateful for this dealership. They've always had my back. read more

This is my first time buying a car from Peoria Subaru and I will now be a long-time customer. The salesman, Nick, was outstanding. He worked extremely hard to get me into the car I wanted that was within my budget. Troy in accounting was also absolutely amazing! He went above and beyond by taking extra time to explain details and differences regarding warranty coverage, the particular safety features on the car I was purchasing, the lease loyalty program, and covered extras about what I can expect from the company within the first year and years to come. True customer service!!!! I will refer all my friends and family to Peoria Subaru!! read more

I reached out to this dealer about pricing and availability for Outback Wilderness models via email. Their "internet manager" Faryn Shrum responded. I made it clear I am comparing across dealers, looking for a specific model and I am ready to purchase from vehicles on hand and have no interest in their financing, buying dealer add-ons or other nonsense. I just want to make a deal for the car on hand and nothing more. Quick simple and fast. I already own 2 Subarus with my last new Subaru purchased in January of this year. I've purchased all of my vehicles in the last few years over the phone and email. I don't walk in to dealers nor care to participate in the car sales game. So far, I've received a variety of spam type marketing emails from Faryn and sparse responses including smiley face emojis. What I haven't received is my direct questions being answered - Price breakdown, trade in, total price with our without a trade in, taxes and all the other questions and answers you'd expect to get from a dealer. All of these questions have been ignored. All that Faryn has done is confirm one stock number is already reserved, two other stock numbers are available and wanted to know if there were others vehicles I would be interested in while still completely ignoring my questions. I re-asked my questions and STILL WAS IGNORED. Absolute failure of customer service. Do they actually want to sell cars or not? read more

Knowingly sold me a used vehicle with oil leaks. Yes, I signed some form that said it could have oil leaks. That doesn't mean a dealership should sell a vehicle with leaks. They should take care of the problem, not just say "that's your problem now. Bring it down. We will fix it"! I wouldn't give your dealership another dime. Negative stats should be the rating. read more

This rating is for Cory Fox! if i could give more than 5 stars I would. Very pleased with how my service went for my crosstrek

Dealership rang me to come look at a new car, I asked before I came if ADM was gone, yes, I asked if they were giving better trade values than previously offered, they said yes, arrived - low balled my trade $4-6k less than other dealerships (again), was smug and clearly assumed I'd buy regardless. Will never come back to this dealership or that sales guy. Edited to add, dealership next door offered $2500 more first offer. read more

Went there today to discuss trading in a vehicle and to purchase a brand new Subaru Ascent Touring. The salesman really wouldn't talk to me and when it came time to fill out their information sheet, he gave to my other half. Not usually an issue but we were trading in my vehicle that's in my name and the new vehicle will also be only in my name, so don't ignore me. Irritated I let them get an appraisal for my excellent condition trade in with a laughable quote $6k less than 2 other dealership quotes. We walked. I will not pay $50k+ for a car that will solely be mine to be ignored nor will I take your ridiculous offer. Your prices are maybe $2k less than other dealers, yet you lowball trade ins. Cool. We know what you're doing.​ Now others will read more

I took my Forester in for service due to a check engine light. Since I was dropping it off for service I asked for the 30k service as well. I was quoted $1400 for a 30k service. . I left the car at the dealer (was in a hurry to go to a game) then called around for a second quote. Called Surprise Subaru got a quote of $595 for the 30k service. I canceled my service at Peoria and was just going to get the check engine light addressed. About 20 mins later Robert (Peoria) called to tell me car was out of warranty and investigating check engine light would not be covered. (They did not even investigate to find out what was error code). I told him not to perform any service I would pick up my car and bring it somewhere else for service. I had my car serviced at Surprise dealer. 1) check engine light was due to temp sensor which was covered under the power train warranty. 2) Also had some bad cells in my battery...covered under an extended battery warranty the original owner had. 3) 30k service cost me $595. 4) Finally, the tread on my tires showed wear and would need replacement soon. So I decided to just go ahead and replace all 4 tires. Bottomline: The greedy dealership with poor customer service got $0, lost a customer, missed out on 2 warranty repairs, 30k service and 4 new tires! AND I now have a new Subaru dealership to service my car that is closer to my house! read more

We were real close on purchasing a car from this dealer until the sales manager showed how much he lacks in customer service. Chris is his name, rude as hell. We needed to leave but were a few hundred away from putting a deposit on a car. Until he opened his mouth and insulted me because I did not buy the line of crap he was selling. For those considering buying a car from them, do yourselves a favor and read the reviews which mixes in a few good reviews with the many negative ones. There are much better dealers around and we bought from one of them the next day. read more

not to be trusted. period. Great when you're shopping. The folks in finance are rude and not knowledgeable

I was 100% ready to purchase a Legacy today, only to be completely insulted by the amount offered for my trade. My blood pressure was off the chart when I saw that the initial offer was $4500-5000 less than KBB, Edmonds and Carvana trade-in quotes. Buying a car has always been stressful, but does it really need to make you leave feeling icky? I'm sure that they'll continue to sell cars because it's Subaru and they sell themselves. But gross! read more