I am a bit mixed on Peoria Ford service. We took our truck there for service after moving to the area. The last Ford dealership service department used to use the words "recommended service." Peoria Ford uses the words "failed inspection." Do not use the words "failed inspection" with me if it is something that is recommended and the vehicle will still be safe to drive if I cannot get the ridiculously overpriced service performed at that time. One item they failed was the cabin air filter. They wanted $80 to replace it. I ordered one from Amazon. It took 10 minutes to replace. They also wanted $50 to put $5 felt pads on the battery posts even though it was another Ford Dealership that didn't put them back in the first place. read more

Absolutely TERRIBLE experience with Peoria Ford. Buyers should be extremely cautious (please don't ignore reviews they're the worst for a reason) when dealing with this dealership. The bait-and-switch tactics mentioned in other reviews turned out to be absolutely true, and I regret not taking those warnings more seriously. Had I agreed to pay the higher amount they originally wanted for the vehicle, they likely would have sold it to me without issue. I even offered to wire the money directly into their account and personally travel to pick up the vehicle, which should have eliminated most of the risk on their end. The manager claimed they had issues in the past with bad checks, but I was never offering a check -- only a direct wire transfer. When I asked why my situation was different, especially since they said they occasionally make exceptions, it became clear they simply wanted to make more money on the deal and used the out-of-state policy as an excuse to back out at the negotiated price. The entire experience was frustrating, misleading, and completely ridiculous. I would strongly advise anyone considering this dealership to think twice and avoid the hassle altogether. I dealt with multiple salespeople, the internet manager, customer relations Beverly, and the main manager. Everyone was polite individually, and Beverly in customer relations was very nice on the phone. She passed me through to the right avenues and then spoke to the main manager of the whole place, but the dealership's overall business practices were completely disorganized, misleading, and incredibly frustrating. I originally negotiated a number, walked away from the deal, and then was repeatedly contacted and pulled back in by multiple salespeople afterward. After more discussions, more time invested, arranging logistics, and preparing to move forward, I was suddenly told by management that they "don't do out-of-state deals." Then the explanation changed again to basically: they do out-of-state deals when it financially benefits THEM, but not when they don't like the negotiated price. That should have been disclosed immediately from the beginning -- not after days of conversations and wasted time. To make matters worse, they specifically told me to have a friend physically go into the dealership to inspect the vehicle for me, which I paid for and arranged. So not only did they waste my time, they wasted my money and my friend's time as well. As someone with two small children, I spent time coordinating inspections, logistics, payment arrangements, and seriously preparing to buy this vehicle, only to get completely contradictory explanations at the end. If you don't sell vehicles out of state, say it upfront. Don't repeatedly re-engage a buyer, encourage them to continue forward, send them through multiple departments, have them inspect the vehicle, and then refuse to sell the car afterward. One of the most frustrating and unprofessional car-buying experiences I've had and I have bought a ton of Ford vehicles. Buyers should be extremely cautious dealing with this dealership go somewhere else trust the reviews. read more

I purchased a new 2025 Bronco from Peoria Ford on April 1, 2026. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied ("cannot pay cash for GAP"). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately. read more

Let me save you the headache--do NOT waste your time with this dealership. The level of dishonesty here is actually impressive... and not in a good way. I came in to trade my BMW X5 (newer model)after receiving a confirmed online cash offer--one that was pretty close to what I paid to pay my car off. I was completely upfront about the only issue--rear brakes which the message just appeared a day before and still had time to get them done. I even told them I could fix it easily and cheaply, but they specifically told me NOT to because it "wouldn't affect the offer." I double-checked to avoid any games, and they reassured me multiple times everything was solid. Fast forward--I'm literally 5 minutes away and they call again saying the rep I spoke with is ready and waiting. Sounds professional, right? Wrong. I show up... and suddenly that person named "Sareena" is "gone," and I'm handed off to someone else who clearly had a completely different agenda. Then the real show starts: they hit me with a lowball offer nowhere near the original, and--surprise--now the brakes magically matter and is the main reason for the lowball offer. Meanwhile the person appraising my vehicle doesn't even know anything about BMWs or even how to turn it on. But here's the part that really says it all--they suddenly tell me they can "give me more" for my BMW... only if I buy one of their cars. So the original strong offer? Apparently only exists if you're willing to overpay for one of their questionable inventory options. Otherwise, they slash it. That tells you everything you need to know. So let's be clear: they'll tell you exactly what you want to hear to get you in the door, then switch it up once you're there. Classic bait-and-switch. Meanwhile, my vehicle is in excellent condition--clean, new tires, new battery, and over $1,500 in recent maintenance. None of that mattered. I will be back to post a picture of how a real dealer does a deal with check in hand to put this place to shame. What did matter? Wasting my time and pulling me away from my family over a deal they never intended to honor. Sad part is I would have been a good customer because I did plan on purchasing some cars for my employees this year but not from here. If a business can't be honest about something this simple, imagine trusting them with thousands of dollars. One thing in life I learned the only thing in life that matters is your word. Take your business somewhere that actually values integrity--because this place clearly doesn't. read more

Did contact Claude Chiles July 29,11:58am. No call back. There could be a line of some sort, not sure. Now without my truck working for 3weeks. For a SAFETY RECALL!!! They did not fix, and made worse. read more

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I bought a car from a different dealership and it had a Recall called Ford, Peoria, and Logan picked up the phone. He was super nice. Scheduled an appointment and took care of me The car stayed there for four days for a Recall. He gave me a rental car and told me he will update me every couple days on my car. 100% recommended. Ask for Logan wants to go to Service. read more

Horrible dealership from sales to service. Tried to pull a fast one over on me not giving me the gap coverage I asked for In sales only gave me my money back if I agreed to change my bad review. Then service with them has been horrible. Long service times, bad communication, forgot to fix the issue I came in for, items stolen from my car. The last service took the cake. Oil change done and the next day my car overheats and I realized I had zero amount of coolant in my tank, no leaks since I refilled it. No apologies or offers to fix Explained something must of happened in 24 hours since I left. I would not go back even if it was free this dealership cannot be trusted. read more

Peoria Ford has made things right they have settled the situation and I am very pleased with the results

Update: Still waiting for the this to be corrected. Do not buy from Peoria Ford unless you enjoy being lied to and warranties added after specially telling them not to!!! They said they would put the credit back on the loan. They said it would take about 4-6 weeks!!!!! It's been well over 4-6 weeks and still nothing. We have filed a complaint with the BBB. Avoid this dealership they are very shady people! I wish I could give negative stars! read more

First of all the sales process was great. This is about service. I spent the additional money out to pre-pay for all the maintenance except for tires and fuel and I go in for my 15,000 mile service and they charge me $457. Several times during the service I've told the service advisor that they told me that all my servicing was paid for, and all he kept telling me Me was that's what the salesman always tell people and it's not true. So I got with one of the finance guys, very helpful by the way, and he verified that I did have the elite, the top of the line maintenance program for this truck. He has spent a lot of time trying to get answers for me, and obviously he is unable to do that so my next course of action is a review. I just want answers, did I waste my money or did Peoria Peoria Ford service mess up and nobody wants to admit to it? They also did a front and alignment on my truck and now the steering wheel is crooked, so I paid for something that they couldn't even get right. read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

Avoid Peoria Ford at all costs!! Well had another meeting with Peoria Ford and nothing changed. Still not an honest bone in there body. Be very careful as to what they promise because numbers can change if you don't re/read everything. Not Reputable at all. DO Not Trust Them!!! read more

If I could give it zero stars, I would if you want extremely overpriced and big markups very rude and big attitudes go to Peoria ford they want 60,000 for a regular F150 no 4 x 4 nothing special they just have markups because they are rare but when I showed them that I can get one for 37,000 they get mad and they don't know why they're selling their trucks for so much money quoted by Blake hickey I even ordered a truck from them. They never called me. Never gave me no updates. Nothing it was like I didn't even order the truck and they told me the truck would take 5 to 6 months to get there. I ordered it in May. it got there in June didn't get no phone call didn't get nothing and they sold it from underneath me. Worst dealership in Arizona. read more

My husband and I were searching for a F-150 hybrid and we went to a couple of dealerships and searched online. Peoria Ford was recommended by a friend, and I am so glad we purchased from them. We live in Gilbert and it's about an hour drive away. After our purchase experience, we would definitely do it all over again. My husband and I purchased and leased over 30 vehicles over the years, and we visit dealerships on a regular basis as a hobby. This was one of our best experiences. We were treated well, everyone was welcoming, friendly, and transparent throughout the entire process. A Special Thanks to John Stewart, Savannah Lopez, Nicole Alatorre, and Dennis Lopar for making our experience a memorable and seamless one! We highly recommend Peoria Ford! It's worth the drive. There are so many incentives they offer that's beyond what I stated here. Go experience it for yourself. read more

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Absolutely terrible. A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to "hold the keys" and meet me first thing the next morning, as it was late evening and me being 3 hours away. An hour later, he texted me Hey Lakota, the truck just sold but would be glad to sell you another... He broke his word that he gave me in writing and hid behind their policy of not holding cars, which he agreed to do. This was a rare, hard to find truck that is not simply found in good shape. STEVEN BUNTING BURNED ME. This is the gist of my experience with them. ZERO STARS Below is a description of the vehicle he gave me. https://vidmails.com/v/YsH0tbo9FB read more

Gabriel was super helpful and informative! He didn't pressure the sale and walked me through everything & on top of that gave a deal I couldn't pass up. read more

BUYER BEWARE!! The advertised price on all the "Specials" is not what it is...I was working a deal and was a cash buyer and when they sent me the final paperwork all of a sudden there was a $3,000 mark up for dealer accessories...was not advertised online for mandatory dealer accessories ...they tried to tell me that the discounts advertised would cover the markup...so these idiots really think people are this dumb...the salesmen that tried to burn me was , Muhammad, Ruben and some Internet guy at the end to try and convince me it was a good deal! What a shady practice! So everyone knows the guy at the end says every car gets a $3000 accessory package non negotiable...so the cars.com price looks awesome until they add that back in.... read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

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Chris Verduzco made it easy for me to get my dream vehicle. i was stressing before even showing up, ready to deal with all the complication. but Chris did a great job making sure everything went smooth with no complaints. I was stress free and left with the car I wanted. read more

Just avoid them. Sales guy Edgar was great and a pleasure to work with. The finance team is a joke. I signed for a used car, had to wait 2 days for them to do inspection before I could actually take it home. Then my trade in was not paid off so I reached out 2 weeks after taking the car and the finance guy would not reach out or get back to me to answer the questions about the pay off. The credit union my trade in was financed through was going to put a late fee and loan insurance since I took the trade in off my insurance to insure the new car. Well after almost a month of having the new car I get a call the original signed funding fell through and I needed to re sign paper work, I go in and they conveniently had the new financing terms through ford instead of a credit union with a higher apr and higher payment by almost $200. The original deal was already at the top of my budget so I turned it down and had to return the new car and take back my trade in. Now I'm stuck with a late payment, changing my insurance back over, and paying off the loan insurance the credit union put on my trade in. Just avoid them unless you want some yo-yo/ bait and switch financing tactics to happen to you. read more

Found out real quick why they are rated 1.9. Submitted a request on a vehicle, wasn't interested and I purchased a different car. They called and texted me for the next week EVEN after I said I wasn't in the market anymore. "So what car did you purchase?" "Did we miss something" I called (obviously angry) and of course they are SO bored (probably not making any sales) that they had to keep going back and forth with me. The gentleman then said "thanks I'll call you tomorrow" what kind of BS is this ? read more

TLDR; we made an appointment for this dealership two days ago. the listing disappeared so we talked to the salesperson we contacted online- Sareena to make sure it was still there. she said yes so we kept the appointment. after driving around for 30 minutes and wasting 3 hours of our time we were told the truck we were there for was sold the day before. i've never been treated so poorly at any establishment before. i will never walk in this dealership or even consider looking at a truck from them again. the amount of lying, stalling, and time wasting that happened today ... i'm just at a loss for words and i've worked in the service industry for 6 years. good luck buying from them! ---------------------------------------------- two days ago my boyfriend saw a 2019 charcoal ford f150 online and called this dealership to set up an appointment for today with sareena. yesterday, we saw that the truck was removed from the website listing, but my boyfriend texted sareena and asked if it was still available, making sure so we wouldn't drive all the way to peoria for no reason. she texted back promptly and stated that the vehicle was still available and that we can keep our appointment for today. so today-- we drove an hour to peoria from mesa to go to this dealership. we got there right at 1 (our appointment time) to meet with sareena. instead another sales person comes out and says sareena is busy and he'll be helping us. so we show him the truck we're looking for and explain the situation. and he says okay let me go grab it for you. he grabs the keys tells us to follow him, we go outside and it's a completely different truck in white! he tells us he couldn't find the vehicle and said his manager said he should show us this vehicle instead. we stated we weren't interested and wanted to see the vehicle we came here for and if not we were going to leave. so he said okay let me go see if it's still here- let's get in this truck and drive around the lot to find it. 30 minutes. 30 minutes of him speeding around the lot stressing out trying to find the vehicle and he has no idea where it is. finally he parks right back where we started and says he's going to ask the sales manager. so we sit and wait & sit and wait. a manager comes around the corner and asks us if we were looking for the 2019 ford f150 and says he has the keys in his hand. we say okay perfect but the sales person we were with can't find the vehicle. so the manager states oh it should just outside the doors here. so we go outside and then he changes his mind and says oh it should be in the back lot. we state that we drove around for 30 minutes looking for it and didn't find it. so AGAIN we're in the lobby waiting for someone to find this truck. finally 5-10 minutes later the manager comes out and says so here's what happened-- the 2019 charcoal ford f150 was transferred to the surprise dealership and was sold there yesterday..... we get a shallow apology and asked if we want to look at any other vehicle. my boyfriend states that he was only interested in this one truck, his time was wasted, we were lied to, and we will not be buying from this dealership. so we walk away. read more

I went in to have a noise in my dash assessed; which they said had been fixed previously. Get inside and find out nothing will be covered because it is now out of warranty by days. I told Sandy, that I have been trying to get this fixed and it had previously been in to get fixed but it wasn't fixed. She said because they put on the paperwork that my care was making a "roaring" sound and that it said nothing about the dash it was something different. I told her it was the same..she said no, and said there was nothing she could do about it. Terrible customer service and will not go back and will not tell any of my ford friends to go there. It is unfortunate, because I have referred quite a few people there to buy cars. No longer! read more

Horrible place. Service is the absolute worst specifically Mike Quinton. I will never have my vehicle serviced here again or purchase any vehicle from them. read more

Bad customer service !!! Run your credit without asking for several days. Try to make a good deal but after 3 hours stuck there they back up with no questions asks to read more

Peoria Ford - Bad customer service - Car Dealers Near Me - Peoria, Arizona

Incredibly RUDE! I visited and decided not to get a car. They have continued to call me over and over and over again even after I have told them many times never to contact me. I am not buying a Ford from them because they are too rude. They are very pushy. Do not give them your phone number, they will never leave you alone! read more

I should have known better! Someone had totaled my vehicle and we rushed to replace it on a sale weekend without consulting Yelp. I contacted several dealerships via the internet to get an online price. I asked for an email, but got a 6a call instead. The salesman worked hard for my business and provided me with all of the details that I asked for. The salesman talked us into coming in to look at the vehicle. So we did. Upon arrival, the salesman was attentive and showed up all of the vehicles that we asked about. We started talking price and it was the same cat and mouse visits to the managers office that I had experienced many times before. There was several thousand off on this holiday weekend, plus there was some flexibility on the dealer installed options. To me, that's a racket. The only installed option that I saw was locking lug nuts. I was told they were under contract to apply paint sealer. I would not have paid for it and did not want it, but they say it was already sealed. In addition, these sealers are temporary and must be reapplied. But, these tricks are the norm for many dealers. We did reach an agreement and shook on the sale. The trouble came after the sale. I wanted an optional part and the salesman said that he would add it to the agreed upon cost of the vehicle. We finished the paperwork and headed out. Three weeks later, I called parts to see if my ordered part had come in. The salesperson told me that nothing had been ordered under my name. I sent a message to the salesman. No reply. I messaged him again, no reply. I messaged the finance manager, no reply. I finally lost my temper and messaged another manager, who wanted me to call her. About an hour later, parts called and my part had supposedly miraculously arrived. I waited to see if I would get a reminder call from parts, but never heard back. I feel like this was a trick to get me back in. Bottom line. The only care about the money. After the sale, there is no communication, no help, no give a hoot about you. I spent $90,000.00 on a new vehicle and they stiffed me for $175.00. In exchange for stiffing me, they have lost my recommendation, any return business, any maintenance work and a positive yelp review. Seems so petty... My advice. Review Yelp and make sure that EVERYTHING that was verbally agreed upon ended up in the contract! By the way, I was so ashamed that I was taken, that I removed the Peoria sticker off of my vehicle. Did you know a plastic razor blade will remove them with no damage to the paint! read more

Peoria Ford - Dealership - Car Dealers Near Me - Peoria, Arizona

update1/5/25: Resharing for transparency. I've been informed that the owner of the dealership is considering legal action because I shared my personal experience publicly. As a consumer, I have the right to share an honest account of my experience--positive or negative--and businesses should reasonably expect that such feedback may be shared within the community. Sharing personal experiences is a normal and lawful part of consumer awareness, not harassment. My post reflects what I personally experienced and believe the community deserves transparency when choosing where to spend their money. I stand by what I shared. This post reflects my personal experience and opinion and is not presented as a statement of fact about the business or its owners. Original Review posted after sending certified letters seeking private remediation: if you're driving a Ford with an open recall on it, take it to any other dealership besides Peoria Ford. I didn't mind how long it took for them to get to my vehicle (30+ days), but I was contacted by Derrick Parra in the service department and he told me since I had been driving the rental for a month, it was time to drop it off im exchange for another rental. I assumed that was protocol but now I honestly don't know. However, I learned a lesson: Always record videos of rentals before leaving, because Derrick Parra intentionally gave me a damaged car to use me as the scapegoat, and I didn't notice it as it was extremely minor. He called a couple days later to say my car was ready. The moment he walked out to me and the rental, he beelined to the passenger side on the car, which was out of sight entirely, bends over and says "Ohhh you scraped something." He refunded my deposit which made no sense with his allegations. Then refused to give my keys back until I could show him a claim number with my insurance. Meanwhile, as I am trying to submit the claim against my will, other associates are walking by and defensively demanding to know why I am videoing and taking pictures of the car. My insurance person told me Derrick Parra nagged them about wanting my $500 deductible and then ultimately failed to provide documentation that I was at fault and the claim was dropped. Photo of "damaged" rental for reference. Micheal England you have a certified letter that I was notified you received, please handle it promptly and accordingly. Ford Motor Company Pat Hickey Peoria Ford read more

Peoria Ford - rental car that I was falsely accused of damaging - Car Dealers Near Me - Peoria, Arizona

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Peoria Ford was the best car buying experience I have had in a long time. Torston was my salesman, what a wonderful, and kind young man. Everyone I had contact with was so friendly. read more

Don't waste your time with Peoria Ford. They will make a deal just to get you in the door and then not honor the agreed upon deal when the time comes. They just wasted 5 hours of my time. Unethical and predatory business practices. read more

Peoria Ford - Unethical business - Car Dealers Near Me - Peoria, Arizona

Worst customer service experience I've ever had. I told them I was very serious in buying one of their vehicles and wanted more info on it and kept saying they were very busy and would help me soon. Soon never came they kept blowing me off saying they were too busy that day and eventually completely forgot about me. It's really upsetting that was the exact vehicle I was looking for and was ready to purchase but they completely ruined it with their lack of customer service, I will be going somewhere else. Update: The next day they contacted me saying they had sold the vehicle to someone else, very unprofessional they wasted a lot of my time. read more

Just purchased by Hennessy Raptor and was treated exceptionally well!! Maritza and her team picked me at home while my Raptor was getting cleaned and ready for me to take home! Peroia Ford is my new home for future purchases and I reside in Chandler read more

I bought a car here yesterday. My credit isn't great but BIG EARL got me in a new ride they are friendly and I recommmend them. Earl is hilarious also always got to get a laugh and smile when spending money!! Check them out read more

so I wanted to update my last review, but I cannot find it so it has been removed. So Im going to make another one. I used to take my 2024 F250 for my oil change. I did not buy the truck from them, but I was using them from my oil change. but I would never use them again, they are an absolute, horrible mechanic shop, if you wanna call them that. Here's my story. I Ford three times for an oil change every 5000 miles. The day that I was scheduled to go in for my third oil change I thought I would pop the hood and just rinse off the engine bay to get the dust off I went camping two times since the last oil change. When I popped the hood, I discovered they left the oil cap off the valve cover and I drove it for 5000 miles without the oil cap, the whole engine bay was soaked oil. So when I showed up to Peoria Ford to get my oil I popped the hood and showed the guy the engine bay and all the oil on it. I explained to him that the last oil change they left the cap off the valve cover. He pretty much called me a liar two times. So after we argued for a little bit, I told him to give me my oil change and I said at least steam clean the engine bay to get the oil off the engine. When I came back to pick up my truck the first thing I did is hood to make sure they put the valve cover cap back on and I seen that they didn't even bother cleaning the engine bay, so I went back inside and told the guy that they do it, and he says yeah they ran a garden hose over top of it. But anybody knows cold water under pressure is not gonna any oil, which I know he was lying about that. So then I went home and I noticed the oil filter was never changed. So I drove back up there again and showed him and he said that the oil filter probably looks old and dirty because when they ran the hose across the engine, it washed dirt down onto the oil filter. I bullshit. So this is what I was gonna update it too now. I took my truck to Surprise for the fourth oil change and they told me the last person the oil change. It looks like they use an impact gun to put the oil pan and it destroyed the threads. So on top of leaving the valve cover cap off not cleaning the engine calling me a liar then they destroyed the threads on my oil pan. They are the worst mechanics that I've ever seen in my life. If you even wanna call them mechanics. Never take your vehicle there. read more

I purchased my car about a year ago. I chose to go to this dealership because I wanted the extended warranty thru a ford dealership and not an off brand (Nissan) even though I received a better offer from them. I was picking between two Edge's at Peoria Ford and I asked which one has better tires. The sales man told me that they both had new tires, so I picked a gray one. As soon as I drove off the lot, my center console screen went black and froze. I had to drive back, ruined surprising my daughter with the car. this took about 2 weeks for them to fix. They did give me an escape as a loaner at least. When I got it back, a panel from the center console was broken, I'm guessing they thought I wouldn't notice. There was loose screws int he cup holder and the advisor didn't know what they were too. Then come to find out, the car did not have new tires on it. I specifically told the sales person I drove a lot so I didn't want to be buying new tires in a year. He admitted that he told me it had new tires, but all he could offer me was employee pricing when it came time to buy new tires. So I was VERY Disappointed. Now a year later, I'm having to buy a new battery also. So, I'm disappointed in the things I was told when I was buying my vehicle and their inefficiency and unwillingness to make things right. Next time I will stick to my usual Chevy. read more

Peoria Ford - When I told him my center console was broken by Service department. - Car Dealers Near Me - Peoria, Arizona

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Traveled from Texas to Arizona to buy a truck. I had reserved an appointment with Tracy the sales manager for a Tuesday afternoon. Tuesday morning as I'm boarding my flight I texted the salesman Robert know I was on my way. Not until then did he tell me they sold the truck to someone else the night before. Never bothered to reach out to me, knowing I was traveling from Texas. Can't believe they would treat a customer this way. Worst car buying experience I've ever had! read more

Ugh this place is terrible no pre work over the phone, they will tell you anything to get in the door to use old school sales person tactics. Left and immediately worked with Earnhardt Ford ON THE PHONE and purchased a new truck at MSRP not above and spent 20 min to close the deal. Peoria Ford is terrible read more

Stopped at Peoria Ford first on vehicle shopping and was assisted by Toni Rose. Want to thank her for being available, professional & patient. She was very courteous and personable while I was looking for a vehicle. I did end up purchasing a vehicle elsewhere. Thank you again and may your days be uplifting. read more

I had a terrible experience at this dealership. They purposely hide you from talking to the person in charge and give you misleading information. They allowed me to leave with a car, claiming my financing was coming in the mail, when in reality, I wasn't actually financed at all. They profile customers, and it's clear if you're not white, you're not treated fairly. The lack of communication and respect is appalling. Tyler Hubler, the person in financing is a coward who sends others to do his dirty work. Instead of dealing with the issue directly, he made assumptions about me and thought I was trying to steal a car. Even when having all my information. He pressured me into signing paperwork that didn't even exist, inconveniencing me taking off work when he could've said bring the car back instead lied. and to this day, no one has reached out to apologize or explain anything to me. This has been an incredibly frustrating and unprofessional experience. read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

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First off talking with the sales manage I said we were going through our credit union. Said we had talked with them and filled out the sheet but did not have the exact % rate. We asked them multiple times to get ahold of the credit union and he said they would not contact them until we signed the paper given to us by the sales manager. Once we finally agreed the Josh the finance guy got upset at us because my wife change her mind and wanted to get the Gap insurance through our credit union and had to reprint the forms. When you sign at most places you have the person explain what each page is and you read it as well. He turned the pages to us and said sign where highlighted. After signing all the papers he did not stand up and shake our hands and did not say anything when we were done. I had to go find our sales person. We still got the car I wanted at a fair price I just wish they would actually listen to the customer. read more

Absolutely terrible experience!! If I could give zero stars, I would. We were shopping for a new truck, and they said they would value our trade while we were on our test drive. We had already received valuations from other dealerships and had an idea of what it was worth. We were shocked when they offered us $15,000 LESS than its actual trade-in value. When we called them out, they brushed it off as a "misunderstanding." (They thought we said we wanted $18-$20k for trade, but what we ACTUALLY said is that we would have around $20k EQUITY from our trade to put down. The sales manager, Juan, straight up admitted he was just "trying to make a couple bucks." That's not a misunderstanding-- that's PREDATORY! They gave off a slimy, snake-oil-salesman vibe. Even after they tried to back-track and give us what we wanted for our trade, I didn't want to give them our business. We definitely won't be back. If you value transparency, honesty, or basic integrity, go elsewhere. read more

I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000-$75,000 down and was told that would "for sure" get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time -- I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly -- especially after running my credit and confirming terms. Very frustrating experience. read more