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    Peoria Ford

    1.9 (1.1k reviews)
    Closed 7:30 am - 9:00 pm
    Updated 2 months ago

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    Services - Peoria Ford

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

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    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Peoria Ford Photos

    Recommended Reviews - Peoria Ford

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    Reviews With Photos

    Bruce B.

    First of all the sales process was great. This is about service. I spent the additional money out to pre-pay for all the maintenance except for tires and fuel and I go in for my 15,000 mile service and they charge me $457. Several times during the service I've told the service advisor that they told me that all my servicing was paid for, and all he kept telling me Me was that's what the salesman always tell people and it's not true. So I got with one of the finance guys, very helpful by the way, and he verified that I did have the elite, the top of the line maintenance program for this truck. He has spent a lot of time trying to get answers for me, and obviously he is unable to do that so my next course of action is a review. I just want answers, did I waste my money or did Peoria Peoria Ford service mess up and nobody wants to admit to it? They also did a front and alignment on my truck and now the steering wheel is crooked, so I paid for something that they couldn't even get right.

    Brian S.

    BUYER BEWARE!! The advertised price on all the "Specials" is not what it is...I was working a deal and was a cash buyer and when they sent me the final paperwork all of a sudden there was a $3,000 mark up for dealer accessories...was not advertised online for mandatory dealer accessories ...they tried to tell me that the discounts advertised would cover the markup...so these idiots really think people are this dumb...the salesmen that tried to burn me was , Muhammad, Ruben and some Internet guy at the end to try and convince me it was a good deal! What a shady practice! So everyone knows the guy at the end says every car gets a $3000 accessory package non negotiable...so the cars.com price looks awesome until they add that back in....

    Front View F-150
    Vanessa B.

    My husband and I were searching for a F-150 hybrid and we went to a couple of dealerships and searched online. Peoria Ford was recommended by a friend, and I am so glad we purchased from them. We live in Gilbert and it's about an hour drive away. After our purchase experience, we would definitely do it all over again. My husband and I purchased and leased over 30 vehicles over the years, and we visit dealerships on a regular basis as a hobby. This was one of our best experiences. We were treated well, everyone was welcoming, friendly, and transparent throughout the entire process. A Special Thanks to John Stewart, Savannah Lopez, Nicole Alatorre, and Dennis Lopar for making our experience a memorable and seamless one! We highly recommend Peoria Ford! It's worth the drive. There are so many incentives they offer that's beyond what I stated here. Go experience it for yourself.

    Bad customer service

    Bad customer service !!! Run your credit without asking for several days. Try to make a good deal but after 3 hours stuck there they back up with no questions asks to

    Unethical business

    Don't waste your time with Peoria Ford. They will make a deal just to get you in the door and then not honor the agreed upon deal when the time comes. They just wasted 5 hours of my time. Unethical and predatory business practices.

    rental car that I was falsely accused of damaging
    Val F.

    update1/5/25: Resharing for transparency. I've been informed that the owner of the dealership is considering legal action because I shared my personal experience publicly. As a consumer, I have the right to share an honest account of my experience--positive or negative--and businesses should reasonably expect that such feedback may be shared within the community. Sharing personal experiences is a normal and lawful part of consumer awareness, not harassment. My post reflects what I personally experienced and believe the community deserves transparency when choosing where to spend their money. I stand by what I shared. This post reflects my personal experience and opinion and is not presented as a statement of fact about the business or its owners. Original Review posted after sending certified letters seeking private remediation: if you're driving a Ford with an open recall on it, take it to any other dealership besides Peoria Ford. I didn't mind how long it took for them to get to my vehicle (30+ days), but I was contacted by Derrick Parra in the service department and he told me since I had been driving the rental for a month, it was time to drop it off im exchange for another rental. I assumed that was protocol but now I honestly don't know. However, I learned a lesson: Always record videos of rentals before leaving, because Derrick Parra intentionally gave me a damaged car to use me as the scapegoat, and I didn't notice it as it was extremely minor. He called a couple days later to say my car was ready. The moment he walked out to me and the rental, he beelined to the passenger side on the car, which was out of sight entirely, bends over and says "Ohhh you scraped something." He refunded my deposit which made no sense with his allegations. Then refused to give my keys back until I could show him a claim number with my insurance. Meanwhile, as I am trying to submit the claim against my will, other associates are walking by and defensively demanding to know why I am videoing and taking pictures of the car. My insurance person told me Derrick Parra nagged them about wanting my $500 deductible and then ultimately failed to provide documentation that I was at fault and the claim was dropped. Photo of "damaged" rental for reference. Micheal England you have a certified letter that I was notified you received, please handle it promptly and accordingly. Ford Motor Company Pat Hickey Peoria Ford

    Dealership
    Mike R.

    I should have known better! Someone had totaled my vehicle and we rushed to replace it on a sale weekend without consulting Yelp. I contacted several dealerships via the internet to get an online price. I asked for an email, but got a 6a call instead. The salesman worked hard for my business and provided me with all of the details that I asked for. The salesman talked us into coming in to look at the vehicle. So we did. Upon arrival, the salesman was attentive and showed up all of the vehicles that we asked about. We started talking price and it was the same cat and mouse visits to the managers office that I had experienced many times before. There was several thousand off on this holiday weekend, plus there was some flexibility on the dealer installed options. To me, that's a racket. The only installed option that I saw was locking lug nuts. I was told they were under contract to apply paint sealer. I would not have paid for it and did not want it, but they say it was already sealed. In addition, these sealers are temporary and must be reapplied. But, these tricks are the norm for many dealers. We did reach an agreement and shook on the sale. The trouble came after the sale. I wanted an optional part and the salesman said that he would add it to the agreed upon cost of the vehicle. We finished the paperwork and headed out. Three weeks later, I called parts to see if my ordered part had come in. The salesperson told me that nothing had been ordered under my name. I sent a message to the salesman. No reply. I messaged him again, no reply. I messaged the finance manager, no reply. I finally lost my temper and messaged another manager, who wanted me to call her. About an hour later, parts called and my part had supposedly miraculously arrived. I waited to see if I would get a reminder call from parts, but never heard back. I feel like this was a trick to get me back in. Bottom line. The only care about the money. After the sale, there is no communication, no help, no give a hoot about you. I spent $90,000.00 on a new vehicle and they stiffed me for $175.00. In exchange for stiffing me, they have lost my recommendation, any return business, any maintenance work and a positive yelp review. Seems so petty... My advice. Review Yelp and make sure that EVERYTHING that was verbally agreed upon ended up in the contract! By the way, I was so ashamed that I was taken, that I removed the Peoria sticker off of my vehicle. Did you know a plastic razor blade will remove them with no damage to the paint!

    When I told him my center console was broken by Service department.

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    2 months ago

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    17 days ago

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    2 months ago

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    7 months ago

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    1 month ago

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    4 months ago

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    3 months ago

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    4 months ago

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    2 months ago

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    27 days ago

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    3 months ago

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    Mary V.

    Hi, Summer. Thank you so much for leaving us a stellar review!

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    3 months ago

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    2 years ago

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    3 months ago

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    3 months ago

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    1 month ago

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    Mary V.

    Hi, Angie. Thank you so much for leaving us a stellar review!

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    2 months ago

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    9 months ago

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    8 months ago

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    Mary V.

    Hi, Bonita. Thank you so much for leaving us a stellar review!

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    2 months ago

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    1 year ago

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    5 months ago

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    10 months ago

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    11 months ago

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    10 months ago

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    3 months ago

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    2 months ago

    Fady Masri was incredibly helpful and a pleasure to work with. Very knowledgeable and willing to find a way to make it happen.

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    Mary V.

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    3 months ago

    Came in to test drive a Bronco Sport, but was FORCED into a used car. Look elsewhere there's a reason why they have a 1 star rating.

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    1 year ago

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    5 months ago

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    6 months ago

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    8 months ago

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    7 months ago

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    Page 1 of 28

    Ask the Community - Peoria Ford

    Review Highlights - Peoria Ford

    They didn't have a vehicle I wanted so I went and talked to Pat Hickey, and in 2 hours he found me one!

    Mentioned in 72 reviews

    Read more highlights

    Verify this business for free

    People searched for Car Dealers 4,348 times last month within 15 miles of this business.

    Verify this business

    Christian Brothers Automotive Peoria Thunderbird - Christian Brothers Automotive now offers Mobile Service with the use of our Lift Trailer!

    Christian Brothers Automotive Peoria Thunderbird

    (238 reviews)

    Absolutly love this place! Literally the only people I let work on my truck (yes my truck is my…read morebaby!). I am so grateful for everyone there, especially Nick! He always treats my "baby" like the princess she is and keeps me fully informed on all services as well as what maintenance and or repairs need to be done and when. Highly recommend Christian Brothers in general but THIS store especially!!!

    Update: Their Front Desk Guy Hooked me on a $200 dollar UPsell on my Vintage PU Truck that I had…read morebrought in for 1(one) minor issue involving the PRNDL linkage. Without indicating there was ANY cost involved whatsoever, Front Desk Guy sweetly asked "would you like us to give it a once-over?" Which, since I was at that time a regular customer, I THOUGHT that meant just give it a safety-check out of courtesy to a repeat, publicly complimentary, senior-citizen client that they maybe cared for! How wrong I was. After having it several days, they tell me that they can't fix the original problem because they "Couldn't find the part - and wouldn't install an after-market part off of Ebay" (My car is a 1999 w/ low mileage) Then the real Clinker after 3 days: They call and say, "We couldn't fix your problem, but come and get your truck and pay Christian Bro's nearly $200 bucks for a "diagnostic" that I WAS NOT INFORMED UP FRONT would cost anything at all! But also, this 'Diagnostic' informs me that my truck needs OVER $4300 DOLLARS in servicings and repairs - Including NEW BRAKES that, apparently the "Diagnostic expert" wasn't aware had been replaced by them on that very truck a few months earlier! I felt totally taken advantage of and complained to the manager, John, who gave me some "yada yada" and stated that that particular employee working the front desk was fired - However, and this is the whole point of the story - This manager of this multi-million dollar, allegedly 'Christian', gold-mine on the corner of Thunderbird & 75th Ave would NOT refund all, or any part, of this deceitful charge with a humble apology for their unscrupulous employee (note: Failure to disclose a COST right up front is a LIE ) Not only that, but Upsell #1 opened the door for MEGA-UPSELL #2 of $4,319 dollars! I STILL look back at this lengthy report with shock and awe. According to this diagnostic that I didn't ask for, there's no reason, whatsoever, my truck is still able to roll down the street. According to them, practically EVERYTHING on my vehicle is on it's last couple of miles.; Lastly, and final insult to my patronage, my age, my intelligence, nor would Christian Brothers even offer a discount or a half-off on the next visit to them. You know, a way of saying, "We still want your business". I think they saw a senior-woman and saw a dumb sucker ready to be plucked out of the stream of suckers. In that lone experience, I learned Christian Brothers is all about "Show me the $ MONEY $" They are only after the money, and customer retention is completely moot. They could care LESS if you are a returning customer. I am no longer using Christian Brothers for any auto repair needs. If anyone knows of an HONEST, caring, competent auto mechanic around Peoria/Glendale please be so kind as to DM me. I'm shopping for one. **I tried to scan & copy the actual Invoice from this incident, but for some technological mystery beyond me - I couldn't get this file search in Yelp to access where I am sure I put the two files.**

    Anyplace Auto Repair - 1957 bel air

    Anyplace Auto Repair

    (499 reviews)

    I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

    I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

    Kens Auto Repair Service

    Kens Auto Repair Service

    (118 reviews)

    If you're looking for a reliable, trustworthy mechanic who does solid work and treats people right,…read morethis is definitely a place worth going to. I won't take my car anywhere else! I'm proud to pass along their information to other people because I know they'll always do right by the customer

    Ken's Auto Repair I…read morerecently took my car to Ken's Auto Repair Service after getting an estimate from the dealership for nearly $5,000 worth of repairs and replacements. Since I don't drive a lot of miles, I wanted a second opinion before spending that kind of money. I heard about Ken's through word of mouth, along with all the great Google and Yelp reviews mentioning their honesty, fair pricing, and no-pressure approach. I'm glad I listened. They performed an oil and filter change and did a complete inspection of the areas the dealership claimed needed immediate repair or replacement. Ken's told me those items were actually fine and showed me the brake measurements, explaining that my brakes still have about half their life remaining. No scare tactics, no upselling -- just honest, straightforward service. The total bill came to just over $100. That alone says a lot about their integrity. This is truly the kind of trustworthy Mom & Pop auto repair shop that's hard to find anymore. The son and wife who took over after the original Ken ( the dad) retired and are carrying on a great reputation. Professional, honest, knowledgeable, and reasonably priced. I highly recommend them to anyone looking for an honest mechanic.

    Peoria Ford - car_dealers - Updated May 2026

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