fady was great he helped me pick the right car and I'm so happy with my choice, the people are very nice and helpful especially that guy named fady read more

I recently purchased a Ford F-150 from Peoria Ford, and while I believe I ultimately walked away with a fair deal, the process to get there was excruciatingly long. On my first visit, I spent about four hours going back and forth with the sales manager about what the maximum payment I could make (despite repeatedly explaining what I actually wanted my payment to be). I left without buying, and then received calls every other day afterward saying they could now get me a better deal. When I returned, the second visit was even worse. I was there for seven hours, again going through the same back-and-forth over my max payment instead of the number I clearly told them I wanted. Eventually, after hours of grinding, they finally brought the payment down to what I originally asked for--not what I could "max out." By the end, I was so worn down that I left without waiting for the truck to be fully washed and detailed. And, of course the truck had less than a quarter tank of gas. Not exactly the experience you hope for when buying a new vehicle. On the positive side: I did end up with a fair deal in the end. The salesman I initially worked with (Jorge) was friendly throughout the process, however clearly inexperienced. The overall experience has honestly made me swear off traditional dealerships. With the way car buying is moving--especially now that you can order new vehicles on Carvana with transparent pricing and no haggling--it's hard to justify an all-day dealership ordeal. read more

I purchased a new 2025 Bronco from Peoria Ford on April 1, 2026. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied ("cannot pay cash for GAP"). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately. read more

Let me save you the headache--do NOT waste your time with this dealership. The level of dishonesty here is actually impressive... and not in a good way. I came in to trade my BMW X5 (newer model)after receiving a confirmed online cash offer--one that was pretty close to what I paid to pay my car off. I was completely upfront about the only issue--rear brakes which the message just appeared a day before and still had time to get them done. I even told them I could fix it easily and cheaply, but they specifically told me NOT to because it "wouldn't affect the offer." I double-checked to avoid any games, and they reassured me multiple times everything was solid. Fast forward--I'm literally 5 minutes away and they call again saying the rep I spoke with is ready and waiting. Sounds professional, right? Wrong. I show up... and suddenly that person named "Sareena" is "gone," and I'm handed off to someone else who clearly had a completely different agenda. Then the real show starts: they hit me with a lowball offer nowhere near the original, and--surprise--now the brakes magically matter and is the main reason for the lowball offer. Meanwhile the person appraising my vehicle doesn't even know anything about BMWs or even how to turn it on. But here's the part that really says it all--they suddenly tell me they can "give me more" for my BMW... only if I buy one of their cars. So the original strong offer? Apparently only exists if you're willing to overpay for one of their questionable inventory options. Otherwise, they slash it. That tells you everything you need to know. So let's be clear: they'll tell you exactly what you want to hear to get you in the door, then switch it up once you're there. Classic bait-and-switch. Meanwhile, my vehicle is in excellent condition--clean, new tires, new battery, and over $1,500 in recent maintenance. None of that mattered. I will be back to post a picture of how a real dealer does a deal with check in hand to put this place to shame. What did matter? Wasting my time and pulling me away from my family over a deal they never intended to honor. Sad part is I would have been a good customer because I did plan on purchasing some cars for my employees this year but not from here. If a business can't be honest about something this simple, imagine trusting them with thousands of dollars. One thing in life I learned the only thing in life that matters is your word. Take your business somewhere that actually values integrity--because this place clearly doesn't. read more

TLDR; we made an appointment for this dealership two days ago. the listing disappeared so we talked to the salesperson we contacted online- Sareena to make sure it was still there. she said yes so we kept the appointment. after driving around for 30 minutes and wasting 3 hours of our time we were told the truck we were there for was sold the day before. i've never been treated so poorly at any establishment before. i will never walk in this dealership or even consider looking at a truck from them again. the amount of lying, stalling, and time wasting that happened today ... i'm just at a loss for words and i've worked in the service industry for 6 years. good luck buying from them! ---------------------------------------------- two days ago my boyfriend saw a 2019 charcoal ford f150 online and called this dealership to set up an appointment for today with sareena. yesterday, we saw that the truck was removed from the website listing, but my boyfriend texted sareena and asked if it was still available, making sure so we wouldn't drive all the way to peoria for no reason. she texted back promptly and stated that the vehicle was still available and that we can keep our appointment for today. so today-- we drove an hour to peoria from mesa to go to this dealership. we got there right at 1 (our appointment time) to meet with sareena. instead another sales person comes out and says sareena is busy and he'll be helping us. so we show him the truck we're looking for and explain the situation. and he says okay let me go grab it for you. he grabs the keys tells us to follow him, we go outside and it's a completely different truck in white! he tells us he couldn't find the vehicle and said his manager said he should show us this vehicle instead. we stated we weren't interested and wanted to see the vehicle we came here for and if not we were going to leave. so he said okay let me go see if it's still here- let's get in this truck and drive around the lot to find it. 30 minutes. 30 minutes of him speeding around the lot stressing out trying to find the vehicle and he has no idea where it is. finally he parks right back where we started and says he's going to ask the sales manager. so we sit and wait & sit and wait. a manager comes around the corner and asks us if we were looking for the 2019 ford f150 and says he has the keys in his hand. we say okay perfect but the sales person we were with can't find the vehicle. so the manager states oh it should just outside the doors here. so we go outside and then he changes his mind and says oh it should be in the back lot. we state that we drove around for 30 minutes looking for it and didn't find it. so AGAIN we're in the lobby waiting for someone to find this truck. finally 5-10 minutes later the manager comes out and says so here's what happened-- the 2019 charcoal ford f150 was transferred to the surprise dealership and was sold there yesterday..... we get a shallow apology and asked if we want to look at any other vehicle. my boyfriend states that he was only interested in this one truck, his time was wasted, we were lied to, and we will not be buying from this dealership. so we walk away. read more

First of all the sales process was great. This is about service. I spent the additional money out to pre-pay for all the maintenance except for tires and fuel and I go in for my 15,000 mile service and they charge me $457. Several times during the service I've told the service advisor that they told me that all my servicing was paid for, and all he kept telling me Me was that's what the salesman always tell people and it's not true. So I got with one of the finance guys, very helpful by the way, and he verified that I did have the elite, the top of the line maintenance program for this truck. He has spent a lot of time trying to get answers for me, and obviously he is unable to do that so my next course of action is a review. I just want answers, did I waste my money or did Peoria Peoria Ford service mess up and nobody wants to admit to it? They also did a front and alignment on my truck and now the steering wheel is crooked, so I paid for something that they couldn't even get right. read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

BUYER BEWARE!! The advertised price on all the "Specials" is not what it is...I was working a deal and was a cash buyer and when they sent me the final paperwork all of a sudden there was a $3,000 mark up for dealer accessories...was not advertised online for mandatory dealer accessories ...they tried to tell me that the discounts advertised would cover the markup...so these idiots really think people are this dumb...the salesmen that tried to burn me was , Muhammad, Ruben and some Internet guy at the end to try and convince me it was a good deal! What a shady practice! So everyone knows the guy at the end says every car gets a $3000 accessory package non negotiable...so the cars.com price looks awesome until they add that back in.... read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

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My husband and I were searching for a F-150 hybrid and we went to a couple of dealerships and searched online. Peoria Ford was recommended by a friend, and I am so glad we purchased from them. We live in Gilbert and it's about an hour drive away. After our purchase experience, we would definitely do it all over again. My husband and I purchased and leased over 30 vehicles over the years, and we visit dealerships on a regular basis as a hobby. This was one of our best experiences. We were treated well, everyone was welcoming, friendly, and transparent throughout the entire process. A Special Thanks to John Stewart, Savannah Lopez, Nicole Alatorre, and Dennis Lopar for making our experience a memorable and seamless one! We highly recommend Peoria Ford! It's worth the drive. There are so many incentives they offer that's beyond what I stated here. Go experience it for yourself. read more

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Incredibly RUDE! I visited and decided not to get a car. They have continued to call me over and over and over again even after I have told them many times never to contact me. I am not buying a Ford from them because they are too rude. They are very pushy. Do not give them your phone number, they will never leave you alone! read more

Bad customer service !!! Run your credit without asking for several days. Try to make a good deal but after 3 hours stuck there they back up with no questions asks to read more

Peoria Ford - Bad customer service - Car Dealers Near Me - Peoria, Arizona

Don't waste your time with Peoria Ford. They will make a deal just to get you in the door and then not honor the agreed upon deal when the time comes. They just wasted 5 hours of my time. Unethical and predatory business practices. read more

Peoria Ford - Unethical business - Car Dealers Near Me - Peoria, Arizona

update1/5/25: Resharing for transparency. I've been informed that the owner of the dealership is considering legal action because I shared my personal experience publicly. As a consumer, I have the right to share an honest account of my experience--positive or negative--and businesses should reasonably expect that such feedback may be shared within the community. Sharing personal experiences is a normal and lawful part of consumer awareness, not harassment. My post reflects what I personally experienced and believe the community deserves transparency when choosing where to spend their money. I stand by what I shared. This post reflects my personal experience and opinion and is not presented as a statement of fact about the business or its owners. Original Review posted after sending certified letters seeking private remediation: if you're driving a Ford with an open recall on it, take it to any other dealership besides Peoria Ford. I didn't mind how long it took for them to get to my vehicle (30+ days), but I was contacted by Derrick Parra in the service department and he told me since I had been driving the rental for a month, it was time to drop it off im exchange for another rental. I assumed that was protocol but now I honestly don't know. However, I learned a lesson: Always record videos of rentals before leaving, because Derrick Parra intentionally gave me a damaged car to use me as the scapegoat, and I didn't notice it as it was extremely minor. He called a couple days later to say my car was ready. The moment he walked out to me and the rental, he beelined to the passenger side on the car, which was out of sight entirely, bends over and says "Ohhh you scraped something." He refunded my deposit which made no sense with his allegations. Then refused to give my keys back until I could show him a claim number with my insurance. Meanwhile, as I am trying to submit the claim against my will, other associates are walking by and defensively demanding to know why I am videoing and taking pictures of the car. My insurance person told me Derrick Parra nagged them about wanting my $500 deductible and then ultimately failed to provide documentation that I was at fault and the claim was dropped. Photo of "damaged" rental for reference. Micheal England you have a certified letter that I was notified you received, please handle it promptly and accordingly. Ford Motor Company Pat Hickey Peoria Ford read more

Peoria Ford - rental car that I was falsely accused of damaging - Car Dealers Near Me - Peoria, Arizona

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Worst customer service experience I've ever had. I told them I was very serious in buying one of their vehicles and wanted more info on it and kept saying they were very busy and would help me soon. Soon never came they kept blowing me off saying they were too busy that day and eventually completely forgot about me. It's really upsetting that was the exact vehicle I was looking for and was ready to purchase but they completely ruined it with their lack of customer service, I will be going somewhere else. Update: The next day they contacted me saying they had sold the vehicle to someone else, very unprofessional they wasted a lot of my time. read more

Update they were supposed to remove the unwanted warranty that THE FINANCE GUY ADDED AFTER MY DAUGHTER SIGNED!!!! They said it would reflect on the account within two weeks. Today is the two week mark and it is showing on her account!!! read more

I bought a car here yesterday. My credit isn't great but BIG EARL got me in a new ride they are friendly and I recommmend them. Earl is hilarious also always got to get a laugh and smile when spending money!! Check them out read more

Traveled from Texas to Arizona to buy a truck. I had reserved an appointment with Tracy the sales manager for a Tuesday afternoon. Tuesday morning as I'm boarding my flight I texted the salesman Robert know I was on my way. Not until then did he tell me they sold the truck to someone else the night before. Never bothered to reach out to me, knowing I was traveling from Texas. Can't believe they would treat a customer this way. Worst car buying experience I've ever had! read more

I should have known better! Someone had totaled my vehicle and we rushed to replace it on a sale weekend without consulting Yelp. I contacted several dealerships via the internet to get an online price. I asked for an email, but got a 6a call instead. The salesman worked hard for my business and provided me with all of the details that I asked for. The salesman talked us into coming in to look at the vehicle. So we did. Upon arrival, the salesman was attentive and showed up all of the vehicles that we asked about. We started talking price and it was the same cat and mouse visits to the managers office that I had experienced many times before. There was several thousand off on this holiday weekend, plus there was some flexibility on the dealer installed options. To me, that's a racket. The only installed option that I saw was locking lug nuts. I was told they were under contract to apply paint sealer. I would not have paid for it and did not want it, but they say it was already sealed. In addition, these sealers are temporary and must be reapplied. But, these tricks are the norm for many dealers. We did reach an agreement and shook on the sale. The trouble came after the sale. I wanted an optional part and the salesman said that he would add it to the agreed upon cost of the vehicle. We finished the paperwork and headed out. Three weeks later, I called parts to see if my ordered part had come in. The salesperson told me that nothing had been ordered under my name. I sent a message to the salesman. No reply. I messaged him again, no reply. I messaged the finance manager, no reply. I finally lost my temper and messaged another manager, who wanted me to call her. About an hour later, parts called and my part had supposedly miraculously arrived. I waited to see if I would get a reminder call from parts, but never heard back. I feel like this was a trick to get me back in. Bottom line. The only care about the money. After the sale, there is no communication, no help, no give a hoot about you. I spent $90,000.00 on a new vehicle and they stiffed me for $175.00. In exchange for stiffing me, they have lost my recommendation, any return business, any maintenance work and a positive yelp review. Seems so petty... My advice. Review Yelp and make sure that EVERYTHING that was verbally agreed upon ended up in the contract! By the way, I was so ashamed that I was taken, that I removed the Peoria sticker off of my vehicle. Did you know a plastic razor blade will remove them with no damage to the paint! read more

Peoria Ford - Dealership - Car Dealers Near Me - Peoria, Arizona

I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000-$75,000 down and was told that would "for sure" get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time -- I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly -- especially after running my credit and confirming terms. Very frustrating experience. read more

The bait and switch game they run should be illegal I was contacted and told I could get into a newer vehicle with a lower payment than my current $758/month, with a strong trade-in value already discussed. Once I arrived, everything changed -- different salesperson, different numbers, and I was pushed toward a $1,300/month payment and a $62,000 loan. I walked away and would strongly advise others to get all details in writing before going in read more

If you decide to purchase a vehicle here , ask for Sareena, she will take care of you and listen to your exact needs , very honest saleswoman. read more

Truth, honesty! Went here yesterday, radio advertised free oil change with test drive. I was told to check in with front desk and took a test drive with Ken ! Apparently it was a a hoax ! Blake said that was over in February! Why was it still being advertised on local radio. Stay away from this Ford dealership! Peter obviously doesn't know what Paul is doing! Excuse the old Adage ! Sincerely Edward T. O'Donnell read more

I purchased my car about a year ago. I chose to go to this dealership because I wanted the extended warranty thru a ford dealership and not an off brand (Nissan) even though I received a better offer from them. I was picking between two Edge's at Peoria Ford and I asked which one has better tires. The sales man told me that they both had new tires, so I picked a gray one. As soon as I drove off the lot, my center console screen went black and froze. I had to drive back, ruined surprising my daughter with the car. this took about 2 weeks for them to fix. They did give me an escape as a loaner at least. When I got it back, a panel from the center console was broken, I'm guessing they thought I wouldn't notice. There was loose screws int he cup holder and the advisor didn't know what they were too. Then come to find out, the car did not have new tires on it. I specifically told the sales person I drove a lot so I didn't want to be buying new tires in a year. He admitted that he told me it had new tires, but all he could offer me was employee pricing when it came time to buy new tires. So I was VERY Disappointed. Now a year later, I'm having to buy a new battery also. So, I'm disappointed in the things I was told when I was buying my vehicle and their inefficiency and unwillingness to make things right. Next time I will stick to my usual Chevy. read more

Peoria Ford - When I told him my center console was broken by Service department. - Car Dealers Near Me - Peoria, Arizona

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Stopped at Peoria Ford first on vehicle shopping and was assisted by Toni Rose. Want to thank her for being available, professional & patient. She was very courteous and personable while I was looking for a vehicle. I did end up purchasing a vehicle elsewhere. Thank you again and may your days be uplifting. read more

can I give negative stars? I was set to go look at a truck that they have listed, then come to find the truck had been sold for weeks. The salesman confirmed with me it was available and so did the SALES MANAGER. They were just gonna waste my time. Don't waste your time and go to a different dealership. read more

I had a terrible experience at this dealership. They purposely hide you from talking to the person in charge and give you misleading information. They allowed me to leave with a car, claiming my financing was coming in the mail, when in reality, I wasn't actually financed at all. They profile customers, and it's clear if you're not white, you're not treated fairly. The lack of communication and respect is appalling. Tyler Hubler, the person in financing is a coward who sends others to do his dirty work. Instead of dealing with the issue directly, he made assumptions about me and thought I was trying to steal a car. Even when having all my information. He pressured me into signing paperwork that didn't even exist, inconveniencing me taking off work when he could've said bring the car back instead lied. and to this day, no one has reached out to apologize or explain anything to me. This has been an incredibly frustrating and unprofessional experience. read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

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Working with Jeremy Bonner at Peoria Ford was hands down one of the best car-buying experiences I've ever had. From the moment I walked in, he made me feel comfortable, valued, and taken care of. read more

Don't talk text or email this dealer. They are a joke. They falsely advertise prices and then say someone else is paying more. Here is my conversation with a sales person that told me congratulations then asked if I was willing to pay more. Zero stars. I wouldn't trust them. If they are willing to do stuff like this they probably hide problems with the vehicle. read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

Absolutely terrible experience!! If I could give zero stars, I would. We were shopping for a new truck, and they said they would value our trade while we were on our test drive. We had already received valuations from other dealerships and had an idea of what it was worth. We were shocked when they offered us $15,000 LESS than its actual trade-in value. When we called them out, they brushed it off as a "misunderstanding." (They thought we said we wanted $18-$20k for trade, but what we ACTUALLY said is that we would have around $20k EQUITY from our trade to put down. The sales manager, Juan, straight up admitted he was just "trying to make a couple bucks." That's not a misunderstanding-- that's PREDATORY! They gave off a slimy, snake-oil-salesman vibe. Even after they tried to back-track and give us what we wanted for our trade, I didn't want to give them our business. We definitely won't be back. If you value transparency, honesty, or basic integrity, go elsewhere. read more

Where to begin. I had an appointment to bring my Shelby in. I trusted that management would adhere to my instructions that it was NOT to be driven off the lot. Four days and four thousand excuses later, my husband opted to pick it up. It had bird shit all over it. It had been driven. And to top it off, the manager came off like a little bitch to my husband. Mocking him. Take this review for what its worth. All true. read more

Worst service dept. You schedule an appointment only to have the vehicle wait for days until diagnosed. They don't call to give you updates regarding your vehicle - you have to call and remind them you're without a car. A rental will be provided if the problem is under warranty. After 5 days of waiting, you'll learn that the problem isn't covered under the extra warranty you purchased. Then you'll learn that the warranty you bought is identical to the one provided for free. When you get your car back, the backseat won't be connected and some device is on the floor board so you have to wait an extra two hours to tell them they didn't fix anything and actually made your life worse. Highly do not recommend. read more

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Bait-and-Switch Scam - Avoid This Place I went to Peoria Ford today to see a 2017 Ford Explorer they listed for $14,899 with 70,014 miles -- it was posted for sale online back on July 23rd. I called ahead and spoke to Juan, a sales manager, and gave him the stock number. At first he told me the car wasn't there -- then suddenly it was, and he encouraged me to come in right away. That should've been my first red flag. When I arrived, surprise -- the car "couldn't be found." Then I was told it was "in the shop" because it supposedly didn't pass inspection. Interesting, considering it's already been listed for sale for days. What a joke. Of course, they were more than ready to show me a different Explorer priced at $21,000 -- a full $6,000 more. Classic bait and switch. Nothing but lies and manipulation. The moment you walk in, it's clear they're just trying to upsell you something else and hope you'll take the bait. Now I understand why Peoria Ford has such a terrible reputation. The GM runs desperate commercials about "employee pricing" like it's some exclusive offer -- it's just a sleazy sales tactic. They'll say whatever they need to get you in the door, and once you're there, the truth goes out the window. I wouldn't buy a vehicle from this place if it was the last dealership on earth. You cannot trust anything they tell you. And don't be fooled by the good reviews -- they're likely pressured or paid for, because no honest person walks away from this place happy. Do yourself a favor and stay far away. read more

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This car dealership is very unprofessional. I do not recommend going for a car here. They had me apply and had told me everything was finalized and they were waiting for the loan company to pay them. For 5 months i was driving a car that technically wasn't mine when i put 1,000 down. I had to make multiple calls with the loan company to get the loan to go through already because i wasn't able to start my payments. They never gave me a heads up, they just randomly told me to come in and took my car away with no other realistic options. read more

Fady Masri was incredibly helpful and a pleasure to work with. Very knowledgeable and willing to find a way to make it happen.

Came in to test drive a Bronco Sport, but was FORCED into a used car. Look elsewhere there's a reason why they have a 1 star rating.

His name is Derek not Dante so my apologies. Also still fantastic. He's been amazing from the beginning! The manager sucks. The manager has awful customer service.... Charges my card three times ....for 5,099 each then tells me decline on all but one ..... But charges still Go through and had to deal with my bank .. still dealing with bank... then come back to a car leak issue they take a week to fix get a damaged part in..... and still take an additional 3 days to fix and now my window is broken....under their possession ... the manager states he will look at it but I will have to pay to fix it. So yeah I won't be back and definitely reporting to the BBB and News Outlet. The manager pissed off the wrong person today. I'll be in touch. read more

my mom came home and surprised with a cute car for my birthday from this dealership, we went earlier and I got to pick out my perfect car it was a great experience with sweet and funny employees, Fady, who was super great help through the process made this experience worth coming back for! I remember coming here for all you car buying needs read more

This dealerships service department is GARBAGE. MY 2021 F-150 Tremor HAS BEEN IN THERE FOUR FIVE TIMES NO LESS THAN A FEW WEEKS AT A TIME INTO MONTHS with no replacement vehicle. HORRIBLE and innacurate communication and they take your vehicle in WEEKS before it ever gets touched.Turned in my driver seat cover before the warranty was up because it was cracking they told me it was wear and tear and not covered. I should have fought it more because wear and tear shouldn't be happening on a vehicle under 36,000 mi 3 years, and the manager was saying it's because I'm a 6'3 280 lb man. Last I checked there's no weight limits on the warranty, but now I have a 5-in gap in my seat after they replaced the bottom cushions not the top ones that were cracking. Now my moonroof almost killed me and my wife on the way back from up north after it tore through into my cab and flopped all the way home. See that that's an issue with the moonroofs but for some reason mine's not on the recall. I think it's time to look at divorcing Ford and looking for a manufacturer that actually gives a sh#t about their customers experience. PS Please spare me your cookie cutter, regurgitated "call Pam" that you send everybody that gives you a review. We all see you don't care, you just copy and paste your response. I will be a walking megaphone encouraging anybody and everyone who will listen to stay away from that dealership and to reconsider buying a Ford read more

I went to Peoria Ford after being specifically told they had a 2025 F-150 demo available with 417 miles. I confirmed this several times before going in. When I arrived, it became clear the truck never actually existed. This was a blatant bait-and-switch, and both Jake (Sales Manager) and Jaidyn (Salesperson) admitted it right in front of me. Instead, they brought out a completely different truck with 3,107 miles, not 417 -- and it was in shockingly bad condition. It had scratches, dents, damage, holes in the carpet, pet hair, cigarette smell, urine smell, and looked like a heavily used, poorly treated truck they were trying to pass off as "new." I honestly couldn't believe how trashed a truck with only 3,107 miles was. My own vehicle has 16,000 miles and still looks brand new, so there is absolutely no excuse for what they tried to show me. On top of that, I'm pregnant, and they still made me walk back and forth across the dealership multiple times for no reason. It was exhausting, inconsiderate, and completely unprofessional. They also attempted to lowball my trade by $6,000 less than the KBB Instant Cash Offer they promised to honor. Total scam tactic. This entire experience was deceptive, disrespectful, and a complete waste of my time. I left feeling lied to and mistreated. I also have videos of the interaction and am strongly considering posting them so others can see exactly what happened. If you care about honesty, transparency, and basic respect -- avoid Peoria Ford at all costs. I genuinely wish I could give them less than 1 star read more

I have purchased 4 vehicles here & was going to buy my 5th. I loved the sales guy Antonio, but when the process went along the higher up tried to take advantage of me. It was the end of the month & they kept pressuring me into buying a car that I didn't want. After hours of going through the process & realizing I was not getting the vehicle I wanted, I was about to walk out when they did the typical hang on and left the room. Walking back in they suddenly found the vehicle I wanted. It was off the property in storage. I was pleased. Signed all the paperwork & would be back the next day to pick up my NEW vehicle. The next day I waited & waited & waited to get the call to pick up my "New" car. I contacted them & this is what they said. The car they had for me was a Demo that one of the wives of a manager had been driving. I was furious. I purchased a "New" car! I immediately went back picked up my Mustang trade in and terminated any agreement. I wrote a letter to the company with ZERO response. They kept saying how much they rely on returning Customers.........Well You just lost this return Customer! read more

BUYER BEWARE NEVER deal with Peoria Ford. My husband and I were looking at a truck and after coming up with numbers we told them we have think about it. Blake the manger said no problem and to sleep on it. The offer still stands tomorrow. I called when they opened and said we will take the deal but I don't get off work until 3 and we will head over. We were already approved for the loan and we bringing cash for the rest. We when got there he said he sold it 15 minutes ago. Such a shader move. Save yourself some heartache and go someplace else. They are complete snakes! read more