The managers here honestly aren't horrible, and I don't think every problem is necessarily specific to this dealership. But the overall experience of working with cars here is frustrating from beginning to end. Buying cars sucks. Selling cars sucks. Getting cars fixed sucks. A lot of customers already hate buying used vehicles because it feels like they constantly end up bringing them back for repairs, dealing with problems, or trying to return them. New cars are new cars, so there's not much to say there, but the service side is especially frustrating. Some of these problems exist throughout the car business, so I'm not putting everything on this particular dealership. What surprises me is seeing these kinds of issues within an organization that you would expect to have better systems, standards, and processes in place. There are some decent people here, including management, but the overall experience leaves a lot to be desired. There's plenty of room for improvement, especially when it comes to service, used vehicles, and the overall customer experience. Raise hell praise dale. read more

If you struggle with anxiety, car shopping can be exhausting. I spent days researching, comparing dealerships, negotiating prices, and second-guessing every decision. Then I connected with Devan at AutoNation Chevrolet Arrowhead. Within a couple of hours of texting, he accomplished what I'd been trying to get elsewhere for days. No endless negotiating, no surprises when I arrived, and no last-minute changes. Even better, once I got to the dealership, the entire process took about an hour and a half. A shoutout to Marc in Finance as well. He explained the available options without any pressure. We passed on the extras to stay within the payment we wanted, and he completely respected that. Overall, a great experience. They earned my business and will absolutely have the opportunity to earn it again in the future. If you're looking for a straightforward, low-stress car-buying experience, I highly recommend reaching out to Devan. read more

Was helped from Nicolas , he was very straight to the point , personable while still entertaining us to look at other models just to make sure that's the one we want. But what has me coming back to this review, was his after service. I have called twice due to random car questions. And he has answered with no annoyance towards my questions at all. Has no pushy car sales tactics. We have purchased two cars from another dealership before , but thanks to his service we will return when it's time to upgrade again. If you're looking for an upfront but personable, and can tell they don't want to just sell you a car and never see you again visit Nicolas. read more

AutoNation Chevrolet Arrowhead - 2026 Tahoe z71 - Car Dealers Near Me - Peoria, Arizona

This service department has been one of the most frustrating experiences I've had in over 30 years of dealing with vehicle service. I've brought my vehicle in twice for the same warranty issue, both times with scheduled appointments and advance notice. Despite knowing exactly why I was coming in, the service team could not provide even a reasonable estimate of how long the repair would take. This wasn't a unique diagnostic issue; it was a known warranty repair that has been performed on many vehicles. On both visits, I was initially told the vehicle might need to stay for days, despite being assured when I scheduled the appointment that same-day completion would not be a problem. Even more frustrating, my vehicle sat in the parking lot for over three hours each visit before anyone looked at it. In total, I lost more than seven hours across two appointments and left both times without any work being completed. What concerns me most is the complete lack of scheduling transparency. In an era where service departments have access to repair histories, labor standards, and scheduling systems, customers should be able to receive a reasonable estimate of how long a known repair will take. Instead, I received vague answers and shifting expectations. Based on my experience, I would not trust the timelines provided by this service department. The communication, planning, and customer service were extremely disappointing. read more

If you are buying an EV from this dealership, BEWARE: they will steal your rebate, and you won't find out until you file your taxes because they won't give you any paperwork on it and will disguise it as "AutoNation Savings." If you don't qualify or you don't usually pay at least $7500 in federal taxes, you will have to pay it back, and the dealer gets to keep YOUR money. Make sure you educate yourself BEFORE you go in to this dealership because they are counting on you not knowing their responsibilities or your rights. https://www.irs.gov/credits-deductions/clean-vehicle-credit-seller-or-dealer-requirements Please don't make the same mistake we did. For the record, we LOVE our new Equinox EV, 10/10 would recommend, just not the shenanigans this dealer pulled, 0/10 would not recommend. read more

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I got a call the other day stating that the loan I signed for didn't get approved and they wanted me to put more money down and hike the price up $300 more monthly than what it was originally. I told them I wouldn't be able to afford that and would just give the vehicle back instead like I originally planned to do in my previous review. I had other family members go in and bring the car back for me because I knew they would just yell at me and disregard anything I say but while my family was in there with them they were extremely rude and making up plenty of lies and excuses. They even said they were gonna sign another contract for me without me actually signing. Very shady people, especially the sales manager. read more

lease a 2024 Chevy Equinox EV 2RS, and the service experience at AutoNation Chevy Arrowhead has been one of the most frustrating parts of owning this car. My first visit was for a turn signal issue that wouldn't cancel properly. That repair took almost a week. The issue came back and got worse, and by the third visit the turn signal failed completely -- which also disabled Super Cruise. I provided screenshots and error messages, and the repair still took nearly two weeks. The biggest problem was the communication. I barely received updates, even after multiple follow-ups. I eventually had to escalate through the call center just to get someone to call me back. When they finally did, they told me the car had already been ready. No one contacted me. When I picked the car up, it wasn't charged or cleaned after sitting there for weeks. As an EV driver, I had already spent extra money on gas for the rental they put me in, all while paying my monthly lease for a car I couldn't use. A small gesture of care would've gone a long way, but there was nothing. For contrast: I had a tire issue handled at Courtesy Chevrolet and they diagnosed and fixed it quickly at no cost. That one visit was smoother than all my service experiences at AutoNation combined. I really wanted to give AutoNation Chevy Arrowhead a fair chance, but the lack of communication, the long downtime, and the lack of basic consideration for the customer's inconvenience have completely pushed me away from returning for any future service or purchases. read more

I've bought cars here in the past and done service here as well. I asked about an allocation for a Corvette Grand Sport and was told I was the first and had priority. Only thing: $50,000 markup over MSRP. For a near entry-level version of a car in its 7th year of this model run. When any corvette but a ZR1 is selling up to $20k under MSRP. I found another dealership with an allocation immediately available at MSRP. Just shows the caliber of greasiness you get at Autonation Arrowhead. They think they're a charity, expecting $50k for doing nothing. read more

ZERO Stars!! Do not go to AutoNation Chevrolet Arrowhead make sure to find a real Chevrolet Dealership to work on your car. Luis and Jamie very poor communication and clueless on what's actually happening in the shop. We had to contact the Service Director to start getting any kind of response. They will put you in the back burner for months when they don't want to deal with your car and leave it outside rotting in the AZ sun for months until you escalate. You will also end up picking up your car after paying thousands of dollars just to have to bring it to another shop to fix issues that weren't there when you brought the car in. Poor communication, poor customer service, no care and no urgency. If your techs are not equipped to work on the basics for a car with simple mods (which most corvettes have) then we should have been informed when bringing it to you and we would have gone else where before you destroyed the car. Update on above review: the automated response replied with a phone number to the main number of the dealership. Asking me to reach out to the general manager, whom I have already reached out to while we were having all the issues and while the car was sitting outside for months. He never called back .....SURPRISED?! I am not wasting my time to call and leave another message. Derek Miller can call me back on the message that I left two weeks ago.. read more

We had the best experience with Patrick Cook, he listened to what we were looking for, after his referral to the perfect vehicle for us, he went above and beyond helping us with all the new technology, ask for Patrick! read more

Would give no stars if possible!!! This is about the service department (oil, tire. etc....) Terrible experience. I've been there twice, and both times it was clear that customer service is not a priority. The older staff members I dealt with were unfriendly and seemed uninterested in helping customers. I expected a much higher level of professionalism from a dealership. After two disappointing visits, I won't be returning for a third time and will be taking my business to another Chevy dealership. read more

I researched the problems i was having with my 2025 Silverado before I went to AutoNation Chevrolet Arrowhead. my 2025 Silverado's mpg dropped from 17 mpg to 12 mpg the service advisor ( didn't tell me his name ) was very rude he didn't ask if there were any other problems he stated there was nothing they could do about fuel economy, he tried to claim it was because of the summer fuel, i informed him that in Arizona neither either or ethanol is added to the fuel during the summer, he then tried to claim MTBE is added, (MTBE was phase out nationwide in 2001) I informed him i would go to a different dealership where i wouldn't be treated this way or lied too. I decided rather than just leave I needed to speak with management, I pulled into the main lot and went inside to speak to someone in management, I was directed to the service manager Shanna she was polite professional and treated me with respect, I told her about my experience in service department, she asked me if the mpg loss was the only problem, I informed her that the auto-stop wasn't working and the transmission was jerky, Shanna asked me to drive back into the service department, Shanna had service advisor Michael Denen come out, he introduced himself to me,( he was polite professional and treated me with respect) he tested the system on my truck thru the OBD port he showed me and Shanna the results, it showed low voltage, Michael said that it might just be a bad battery and he stated that it would be covered by the warranty, Shanna said they would keep my Silverado for a few days to make sure there were no other problems. Michael asked me if I wanted to have my Silverado's maintenance service done while it was there i appreciated that and told him yes please take care of it, When I went in to pick up my Silverado Michael said he would have it washed for me, the same rude service advisor (he shares the same cubical with Michael) said my truck couldn't be washed because I have bed rails (he should be terminated), my Silverado has gone thru Jacksons carwash twice a week for the past year as well as other auto carwashes. read more

I came in because my Chevy is under warranty. The computer kept rebooting, and the car wouldn't start. Holly helped me when I arrived around 10:30am and took the car back. Since I live out of the way, I decided to wait. By 3:00pm, I texted Holly for an update but received no response. Out of frustration, I went to sit in the entry area near the service techs outside. It wasn't until about 4:45pm that Holly finally responded--after seeing me waiting--and let me know the techs were just getting around to my car. She told me it was likely the battery and offered me a free oil change. While I appreciated the gesture, I'm still sitting here hours later, waiting for a simple battery replacement, watching other customers pick up their cars as service advisors head home. This entire experience has been extremely disappointing. Lack of communication, long delays, and leaving customers in the dark is unacceptable. I expected better, especially when dealing with a warranty issue. read more

AutoNation Chevrolet Arrowhead - All the service advisors left for the day. - Car Dealers Near Me - Peoria, Arizona

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Worst experience ever. Tried to sell my car. Had clear title. They said I need a current driver's license. I am an invalid and license has expired. Have military ID. Not good enough for AutoNation. Thanks a lot for not helping a disabled vet. read more

STAY AWAY FROM HERE. I got my car a year ago and since then I've been having problems, I've called everyday since getting the car, they never answer!!!. 6/25/2026 I had a service appointment scheduled, they cancelled it with no warning no message no nothing. I didn't find out until I check again and it said it had been canceled. If I could give it zero stars I would! This place is trash!!! read more

I've had an okay experience. I had to walk away twice to start some sort of negotiation. I will say when I voiced my concerns there were some sort of efforts to fix it. I was told initially this car had a sunroof and push to start... but it wasn't and it didn't. A bummer, honestly. The top of the rear view mirrors are scratched. My sales person did tell me they spoke to the GM to get it fixed. I am to be scheduled soon. I do give him props because he is responsive! He gets back to me and replied- respectful as well. I will have a better review hopefully soon once this gets fixed. read more

AutoNation Chevrolet Arrowhead - Car Dealers Near Me - Peoria, Arizona

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I've never felt so misled by a dealership. Autonation Chevy sold me three separate parts that didn't fix my vehicle's issue, and when I asked to see the parts they claimed were "shot," they couldn't even produce them. Instead of transparency or accountability, I was met with excuses. After spending thousands of dollars and trusting their service department, I got my car back in worse condition than when I dropped it off. I expected honesty and professionalism from a name like Autonation, but what I got was the opposite. They misdiagnosed my vehicle, wasted my time and money, and left me without a working solution. I strongly recommend anyone considering service here to think twice. Demand documentation, photos, and old parts before paying a dime. I wish I had. read more

Charles Moore is the best ever he is patient and takes his time and goes above and beyond to make you happy. Thank u so much for your time!

"We Buy Cars" So, my wife and I were buying a used car from Hertz Auto Sales. They have a "No Hassle" policy on their vehicles, but their trade-in offer for our 2015 Hyundai Sonata was pathetic. I contacted Carvana (online) and received an offer, but they did not want to see the car first. I called Carvana and the woman on the phone was, let's say rude. So we drove to AutoNation Chevrolet Arrowhead and Ricardo and Lexy assisted us. After a quick inspection of the car, they came back with an offer of $400 less than Carvana. When I told them about Carvana, they amended their offer to match. The next day we came back with the title and the selling process was quick and smooth. If you're looking to trade in a car, check with AutoNation before accepting any dealer offer. read more

Howard, Dominic, Ritchie all helped me get an amazing Deal on my New Silverado at Autonation Arrowhead Chevrolet. 22 years of working at Chevy, Buick, GMC, Cadillac dealerships, these guys are Pro's at making the buying process easy transparent and fast. The friendly professional service makes them stand out from other dealers, like midway chev that tried marking up the price by $2000 and then added a bunch of unwanted accessories. Go to Arrowhead Chevrolet for a great deal today! read more

Horrible. If buying used, let's hope you don't have any pre-existing issues. I tried to explain my concerns and was instead chewed out in the lobby. Extremely unprofessional and don't expect any type of communication after sales. Don't wish this experience on anyone else. :/ read more

Horrible service. Made an appointment for an oil change and it took 3hrs. What's the point of an appointment then? Will never be coming back here. Also $109 for oil change is crazy. If you value your time don't come to this location. read more

Edit as of 4/29/25: After my review, Charlie (sales manager, I believe?) called and asked for a 10/10 on the GM survey, saying he'd throw in the charging adapter I'd asked about before buying, despite Grayson originally telling me they couldn't provide one. When I later asked Grayson during a delivery update, he had no idea what I was referring to. I've since received the car, but obviously didn't receive the adapter. I also noticed numerous features that were shown on the car in the online listing that again, were apparently AI generated and not actually part of the car I was purchasing. Super shady advertising that I can't even prove since they already removed the online listing. read more

I'm sad to write this because I loved this place and have had nothing but great experiences. The last two experiences were the worst. The service team is complete trash. Showed up for an oil change and they were going to charge me $120....even though they advertised $69.00. Then my vehicle was in an accident towed to their shop. I called and told the service team that insurance company set up a tow they said no problem. Tow company called them three times and left a voicemail (three voicemails) On top of that...they moved my vehicle to service line and didn't even inspect it. It has a hole in the radiator and the condenser is smashed. They had the tow slip and my key AND NEVER CALLED ME. Dean and Arraon. Dean confirmed he received the tow messages and service rep stated Serna they were so busy they couldn't call the tow company. Called back and Aaron literally confirmed and I quote, what's wrong with the car.......he said they were driving it around and then changed it to moving it to the service line. Absolute trash and liars. Do not waste your time or money here. read more

paid cash for my 2021 tahoe, after they told me it was gm certified & i must but a extended warranty before they release the car, then it took 8 months and a pay lawyer to get a tittle! 3 years later 91,000 miles and i am arguing with chevy customer service about coverage on a repair! those jerks at arrow head lied! not certified, no warranty nada!!! thank you jesus for the 3 pointed deer i had a collision with!!!! @state farms..... you saved alot of lives over there on 12/06/2025! my full coverage repared my truck! do not waste your energy with arrow head/ autonation read more

My car AC went out, I recharged it and it went back to hot. This place said they did 4 tests on system and nothing is wrong, just needs recharge. I said okay I will pick it up and do it myself. This dealership has been holding my car for 3 days while I've tried to make payment to be able to pick up car due to my working hours being past there time of operation. I have called Ryan Mendoza 10 times for the past 2 days. I need my car to get to work without replying on others. I would highly recommend NOT coming to this dealership read more

This 5-star review goes out to Kyle, Thomas and Sean in the Service Department. They are the guys who take the cars back after the paperwork is written up by an advisor. We were on the way home from work on the 101 in hubby's Corvette which rides low to the ground. We ran over something just before the Bell Rd exit. We exited at Bell Rd. and noticed a Chevrolet Dealership. There was a continuous loud noise coming from under the car. We pulled into the Service Department Bay concerned with the loud scraping sound. Kyle first sprung into action along with Thomas and Sean. They are all personable and represented AutoNation Chevy well. Kyle got down on the ground to investigate what was creating the noise. He saw a rod but couldn't pull it out because the car is so low to the ground. They pulled the car on a lift making it real easy to pull the rod out. We were soon on our way. They turned an unexpected stressful afternoon into a good outcome. read more

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Joel Vasquez is the guy you want to see for your oil changes. He is hospitable, communicative, and all around one of the best mechanics I have had the pleasure to have service my vehicle at this location. He definitely made up for the terrible experience I had here last summer with a different technician who no longer works there. Joel is the best, he deserves all the praise!! Thank you so much! read more

BEWARE -- This dealership is built on lies, manipulation, and complete disregard for customer respect. My experience here was nothing short of a nightmare. From the start, I was misled, pressured, and flat-out lied to. They say one thing to get you in the door, then switch the narrative completely once you're sitting at the table. Classic bait-and-switch tactics. I tried to give them the benefit of the doubt, but it only got worse. The process was full of misinformation, shady financing offers, and broken promises. When I tried to clarify or walk away, I was met with attitude and manipulation. They made what should've been an exciting milestone feel like absolute hell. And just when I thought it was over they kept contacting me. Harassing follow-ups. Do yourself a favor: save your time, money, and sanity. Go somewhere that values transparency and integrity this dealership clearly does not. read more

I had an appointment with "Lexy Manibusan", what an amazing person with Friendly, Great and Respectful customer care. Not only on the phone but was greeted and given helpful information in person. While I was waiting on my quote, I met "Michelle Tafoya" inside the cafe. She was also friendly and full of great insight. Great shop with 2 amazing people inside. read more

Complaint: On March 10th, 2025 our 2017 Chevrolet Traverse was severely damaged while in the care of Chevy AutoNation Arrowhead. According to their Service Manager, Shanna Sanmarco, the vehicle was on a lift for a brake bleed when a technician placed it in gear and fell out of the vehicle. The Traverse dropped from the lift, struck the open driver's door --hyperextending it -- and continued to roll into an adjacent service bay, where it collided with a mechanic's large toolbox. The result: extensive damage to the vehicle, including the rear bumper and door. Ultimately, their corporate insurance deemed the vehicle a total loss. The payout offer from their insurance was $12,431.50 -- roughly $6,000 less than what it would actually cost to replace our vehicle with one of comparable year, mileage, and condition. We provided examples of similar vehicles to support a higher valuation, but the insurer refused to adjust the offer. We then asked AutoNation to leverage their vast national inventory and help us secure a comparable 2017 Traverse at the payout amount. They refused. We also requested compensation for the financial gap created by their mistake. Again, they refused. We filed a complaint with the Better Business Bureau In May 2025 which was forwarded to Chevy AutoNation Arrowhead for a response; none was received from the dealership - and the BBB ultimately closed the case due to lack of response. We sent letters to the dealership and to the parent company - AutoNation in Ft. Lauderdale, Florida - requesting resolution of the issue; no response was ever received from either. We entrusted our vehicle to AutoNation in excellent condition with the reasonable expectation that it would be returned in even better condition after service. Instead, due to their negligence, we are left with a total loss and a replacement cost approaching $19,000 -- an outcome that is not only disappointing but financially burdensome. While their insurance covers part of the loss, it does not come close to restoring us to the position we were in before AutoNation's error. That burden has been unfairly shifted to us, the customer. In our view, AutoNation should take full responsibility for the damage their technician caused and ensure that we are made whole--not left with thousands in unexpected costs for a situation we did not cause. We hope AutoNation reconsiders its position and takes meaningful steps to resolve this matter appropriately. As they have not demonstrated any desire to do so to date, we are reaching out to you for assistance, and to make the public aware of the wanton disregard with which this company treats its customers. read more

We Love, Love, Love our new Equinox. Charles Moore is the man to see If you are in the market for a Chevy, call him at 623-261-9437. He is the Fleet and Internet Sales Manager at AutoNation Chevrolet Arrowhead, 9055 W Bell Rd, Peoria, AZ 85382. NO HASSLE AND NO PRESSURE!!! We shopped on the internet and other dealers. Charles made us a deal we are very comfortable with and felt like "we couldn't refuse it." He fully explained every detail of the deal and helped us set up all the bells and whistles to our liking. read more

AutoNation Chevrolet Arrowhead - New Equinox - Car Dealers Near Me - Peoria, Arizona

I've called numerous times to talk to a service advisor and every single time they transfer me to a service advisor no one ever answers! I will definitely be taking my business elsewhere. read more

Longest oil change of my life. They let me sit in the front of the line for 30 minutes without anyone coming to help me. Now been waiting for 3 hours for a simple oil change that I made an appointment for in advance. No one tries to communicate if they were busy or something. Would give less than a 1 star if it was possible. You'll have better luck at the gas station oil change places. read more

I purchased a used truck from AutoNation Chevrolet and arrowhead And a couple months later come to find out that there's a recall on the truck truck that was never disclosed one purchasing the truck. I went to the service department to get it taken care of and they told me that the truck was due for $1500 worth of services even though I just purchased the truck and they basically told me to kick rock! I would not recommend purchasing a vehicle from this place to anyone! read more

AutoNation Chevrolet Arrowhead - 172 point inspection stating the truck had no open recalls - Car Dealers Near Me - Peoria, Arizona

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I made an appt a few days ago for an oil change and a check engine light. I arrived 15 mins early and had to wait about 5 mins before I was approached. He left to get my service advisor and I watched as 4 employees were laughing and joking in their cubicle. I decided my time was being wasted and jumped back into my truck to leave when Ryan finally came up to my truck. I told him about the check engine light and he told me 3 day wait. I thought this was a full service dealership. This is the third time I have been here for significant engine problems on a 4 year old truck with 41000 miles. Not impressed at all read more

Dean is always the man! While my first encounter a few years back coming here wasn't positive my second time coming back they gave me Dean. Ever since Dean has become my go-to man. He is always up front with me about what I need done, what can wait, and what is urgent. No bullshit, no yanking my chain, nothing. He also always helps me find ways to cut down costs. When I came in pissed about what Courteousy Chevy did to my poor car with the oil pan, he was quick to act on it and patch my car up CORRECTLY. This last visit we had to do a bunch of fluid changes, filter change and yes I am ashamed to say my windshield wipers that I have not changed in 3 years lol. Dean is fantastic! read more

Dean delucia is one of the worst service divisor I ever dealt with. He never returned my phone calls left few messages tried to talk to other advisors bud they can't give me my vehicle status. Only dean can they said bud he never answers his phone!! I don't recommend this location to anyone!!!! read more

To busy today for walk-in oil changes yet the service bay is open and staff are sitting on their butts looking at their cell phone. Great job guys. read more

AutoNation Chevrolet Arrowhead - Car Dealers Near Me - Peoria, Arizona

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We recently purchased a vehicle remotely from California that we found on Autotrader, the entire process was truly exceptional. We had an outstanding buying experience with Howard and Derrick from the internet sales department. They made what could have been a complicated out-of-state transaction feel easy and stress-free. Both Howard and Derrick were completely honest, transparent and professional from start to finish. They kept us informed every step of the way, answered our many questions promptly and ensured we felt comfortable with the entire process. even without stepping foot in the dealership. Buying a car sight-unseen can be nerve wracking but thanks to their integrity and attention to detail, we had complete confidence in the transaction. The car was exactly as described when we picked it up, and everything was handled efficiently. If your considering buying a car from out of state, or just want to work with people you can trust, we can't recommend Howard, Derrick and the team at AutoNation Chevrolet Arrowhead highly enough. read more