Working the sale of my car worked well and was concise, however, I feel that there should be in place a method price negotiation that is based on the actual inspection of the vehicle. In my case, the car that I was selling was in excellent condition for its age. read more

Very easy and quick pickup. Driver was very nice, on time and informative. Would highly recommend to anyone that wants to sell a vehicle.

Sold my car to Carvana process was fast and easy and I did not have to leave my house.

Had friends buy a car with Carvana and the process was so smooth so I decided to upgrade my wheels and Carvana was my choice as well it was a pleasure not to deal with car salesmen and pressure tactics Carvana inventory allowed for a great selection of cars They delivered my new car and picked up my trade on same trip I am telling friends and family Carvana is the best way to buy your next car read more

Our experience was incredibly convenient and hassle-free. Every step of the process was precisely as described. We were assisting my elderly mother-in-law in selling her vehicle, and the pickup service was perfect for our situation. We didn't have to go out of our way to clean the car or do anything extra. The entire process was quick and straightforward. The driver who picked up the car was professional, friendly, and polite. I was thoroughly pleased with the entire experience. read more

When we finally decided to sell the best vehicle we've ever owned, I called our insurance company to find out who provides the coverage for all test drives. The answer, which I didn't like, turned out to be "us". Going into this, we knew Carvana was going to low-ball us, but color me pleasantly surprised when the offer was less than $4,000 under what we paid for it a year and a half ago. The process was also incredibly convenient and simple. We loved that XT-5, and saying goodbye was hard. Kinda like putting down a pet. And Carvana put us at ease. She's in a better place now. read more

Carvana Glendale - We had to say goodbye to our gorgeous girl today... thank you Carvana for making it easy on us - Car Buyers Near Me - Peoria, Arizona

A much nicer experience than having to put up with the games at a typical dealership. No pressure and no add-ons or bogus fees. My only complaint is that the car wasn't detailed as well as I would have liked and it didn't come with the proper floor mats. However, after contacting Carvana customer service they provided an acceptable solution. read more

Carvana Glendale - 2024 Tucson - Car Buyers Near Me - Peoria, Arizona

Awesome experience and friendly staff. I had nothing but great experiences with Carvana and will continue to be a customer.

This was the most pleasant sale experience I have ever had. Carvana has streamlined their process and made it straightforward. Honest car appraisal. The driver picking up my car was very professional and polite. I will not hesitate to use their services in the future. read more

Carvana Glendale - Goodbye old friend! - Car Buyers Near Me - Peoria, Arizona

This was the easiest car buying experience I have ever had! I will buy from carvana from here on out! And I will also recommend them to everybody! Everyone was so kind and helpful and the car was in pristine condition. When it was delivered the delivery driver noticed a very small blemish on car handle and he put in a service ticket! I would have never have noticed it if he did it! I just felt very well taken care of. read more

This was the easiest car buying experience of my life! We knew the exact price of the car up front to include tax, title and registration. All of the dealer's paperwork was ready when we arrived, and the actual pickup process took less than 30 minutes. This is the way car buying should be!!! read more

Carvana Glendale - Car Buyers Near Me - Peoria, Arizona

The entire experience was positive. The purchase price from carvana was better than the dealer. It didn't take long for the sale. The person who came out to get the vehicle was super nice. Overall, I would definitely recommend others sell their vehicle to carvana. read more

Third time we have used carvana to sell a car.....cant say enough good and positive things about your company! Totally professional. prompt, easy to navigate online. A true painless and wonderful process. read more

My 5th car from Carvana and this Arizon location was great. Zero issues. Location: very easy to find from GPS. We drove from Palm Springs Ca. Facility: very clean and organized. Staff: All on time with minimal waiting. Noah our delivery person did a nice job. Overall Value: Excellent best experience you can have getting a fair deal with return or exchange option NQA! TIP: buy what you want to drive, enjoy ! read more

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I had a great experience selling with Carvana. From getting an estimated payout to scheduling an appointment to the actual day of sale, it was such an easy process. It was sad to part ways with my car but at least it was such a smooth and easy process that it made selling my car a good experience. read more

Most of the experience went smooth. They pulled the "it's throwing a code" to my 78 year old mother with no other explanation, and took $1000 off the offer price at signing. read more

This was an absolutely awesome sale. Got my offer online. Made an appointment. Spent 15 mins at the appointment to review the car and walked away check in hand. Fair offer price. Easy transaction. No issues what do ever. read more

buying my Subaru from Carvana was a great experience. it was fast, efficient and absolutely no hassle. the first car I picked I traded in for the Subaru and it was an easy exchange. any question I had was answered and any and all info you need is easy to find. I recommend Carvana highly. read more

Updated 3.4.26- I took the Tacoma to a Tacoma mechanic, and scheduled the work needed to make the vehicle safe. After searching for any person to talk to, I finally was connected to Jennifer at the Carvana "Executive Resolution Team". I provided extensive pictures, mechanic notes and receipts for the work done to correct the most pressing safety issues- broken headlights and the bent crash bar. After weeks of going back and forth responding to every new piece of "proof" that Carvana asked for, I finally learned what I should have known all along. Carvana was not going to make this right. My ask was $1661- the cost of new headlights plus labor to install and to fix the crash bar. I was told my receipts were not legitimate, and that Carvana would not be reimbursing me. I provided- 1. Receipt from online order of headlights, 2. Credit card receipt showing payment for the online order, 3. Cash receipt for labor performed. When asked to speak to someone above Jennifer, she told me I was at the highest level and there was no one else to speak to. So, I am left with no recourse. Stay far away from this Carvana, and frankly, all Carvana locations. They do NOT provide a 150 point inspection, and if they do, they do not honor it. Lost a repeat customer forever. read more

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Working with Carvana to sell my SUV was a breeze. The technology for this transaction was easy and the pickup just took minutes. What a great company and service! read more

I haven't even had the car for a complete year has 48k miles and had to tow it to the nearest shop to find out it needs a completely new engine. Sold me a lemon! This is why I traded my other car for a newer car so I didn't have to dump money into it. Welp I still do! Don't go to Carvana they sell you junk. 0 stars! read more

Carvana Glendale - Engine failure - Car Buyers Near Me - Peoria, Arizona

outstanding sums up the excellent customer service and effciency! we especially appreciate and thank you!!

The best buying car experience I've ever had!!! This will definitely be the only way I'll get my cars for now on!!! Wonderful and helpful staff. read more

The process of selling my vehicle was impressively fast, professional and exact as they promised to do, as well as full payment, highly recommend this company. read more

no car service to return home after dropping off vehicle. was very courteous to me in a making my drop of a good one

At first, I was very hesitant but glad I did it. Dealing with Carvana was super easy and quick, combined with excellent service! I highly recommend. read more

What a great way to sell your car! It was so easy and convenient, and the Carvana guy was so friendly and helpful. He was amazing! I will definitely use Carvana again in the future. What a great company! read more

buyer beware, don't expect to get anything more from Carvana or there warranty company Silverrock. they will sale you a car that is in bad shape, unsafe and not do the right thing by fixing it. I just got my car and had to replace all the tires they were bubbled, splitting and unsafe, the car also has as bad breaks 3/4 pads that squeak and a broken oil cap. All of these things should be fixed before turning the car over to the customer. There 150 point inspection and warranty grantee a total scam. if you decide to buy a car be prepared to pay out of pocket to fix it. You would be better off going to a local dealer, that wouldn't send you off the lot in an unsafe, uninspected, unserviced vehicle. read more

Loved it so easy and flexible hassle-free, will totally recommend Carvana to everyone

We chose the wrong car at first, but Amanda helped put us in the right vehicle for us. The return and exchange department did a great job. It was quick, painless and a great car buying experience. I truly believe they wanted to make us happy. read more

This is my second vehicle purchase through Carvana. The hassle free ease and simplistic use of their online services makes this a no-brainer for me. I recommend it to family and friends, and no doubt I'll be using Carvana again in the future for my next vehicle purchase. read more

Issues with car and carvana doesnt make easy to fix under 7 day usage. Deliver late and it counts as whole day, essentially loosing one of 7 day trial. read more

For selling a car, Carvana Glendale is an efficient and quick process. We were amazed at how fast it was and that we were given the same amount of money that was promised when we completed the online assessment of our vehicle. The representative that we met with informed us that the check would clear in 24 to 48 hours. It was cleared within that 24 hours as promised. This is a very safe way to sell a car and I will do it again in the future if I sell without trading in. read more

Excellent Experience! I decided to sell 2 cars a few months ago so I could buy another one; I didn't want to mess with dealer trade in low ball offers or some online marketplace where people would want to test drive my vehicles. I first sold the lesser of the 2 to make sure it was good. All went smooth then I sold my more high dollar vehicle a few days later. Payment was next day deposited into my account and cars were picked u for $40. Fast forward a month or two and I wasn't driving my amazing and modified Jeep anymore with super low miles and perfect shape. I got on Carvana and they gave me a fair price, same good experience. Last week I sold another car to Carvana that my mom drives because she got a new Tesla and this was a s well a great experience. While you may get a higher price by a private sale, with Carvana, the car offer isn't as low as a trade in dealer offer and you don't have to deal withe selling your car; to me this is totally worth it. read more

It was quick, easy, painful constant communication on ETA for and the manager was extremely supportive and kind when reaching out to inform us that there might be a delay due to traffic but up-to-date read more

I've contacted a lemon law attorney. I purchased a van in August and have already put $3000 Into it. AC didn't work when I bought it. They fixed that trough silver leaf. ERG valve blew the PVC valve blew. Window switch broke. Just ordered that for another $124 Had a coolant flush done today. Which was full of oil so there's a broken head gasket or something going on. Drive shaft is all rusted. Keeps throwing the same code with the check engine light constantly coming on. read more

Customer service I put 3000 down plus a trade and the refused trade in all good offer to pay the difference in cash what trade was Yes no problem! I no sooner left the pick up and they cancelled my purchase and have gotten nothing but the run around on my 3000 refund! Filed a complaint with BBB Attorney General now we wait some more! read more

vehicle delivery with trade in process made my car buying experience so easy. condition and information on vehicle was very detailed which helped the process move smooth. my delivery driver Ricardo Rivera was very helpful with the paperwork and delivery process made my delivery as easy as could be and his customer service was very great read more

the experience was amazing from start to finish. it was quick and didn't take much time away from our day the only negative was how absolutely disgusting and filthy the car was upon pick up. such a disappointment to get a "new" car and have to spend the next 2 hours cleaning it read more

11/3/2024, I purchased a 2018 BMW X3 from Carvana for $28,560. The delivery day was rainy, & during my initial inspection, Dylan, the delivery rep, assured me that any issues found would be taken care of by Carvana. I noticed a chip in the black part of the right rear bumper as it came off the truck. Dylan indicated that Carvana would fix such issues. The vehicle had 13,860 miles, & based on Carvana's website, it appeared in excellent condition with a clean CarFax . Over the week, I discovered additional issues & reported them to SilverRock, the third-party company managing repair claims for Carvana's 100-day, 5,000-mile warranty. On 11/9, I texted a Carvana rep about those items & the rear bumper's paint not matching the body, with visible overspray & tape marks. I didn't officially file a claim within Carvana's 7-day window for reporting cosmetic issues, as I was leaving the country on 11/9. I did mention the bumper issues in a text on 11/9, within the 7-day period. Despite Carvana's claims of high standards, the car's condition did not reflect the price I paid. The car should have been thoroughly repaired by Carvana prior to sale. After returning to the US, I contacted Carvana on 11/29/2024, & was told the issue was not covered. I managed to chat with someone who acknowledged my mention of the bumper issue on 11/9 & promised to file a complaint for me. 12/18/2024 I took the car to Rick's Collision. They noted the car had been in a rear accident, the bumper cover had not been removed or replaced, & there was overspray on various parts. They estimated the repair cost at approximately $3,800. 12/19/2024, I contacted Carvana again. I was told that a "complaint" would not necessarily result in direct contact or resolution & that it was up to SilverRock to approve any repairs. After much back-and-forth with SilverRock, they refused to cover the bumper repair. Given these circumstances, and that the vehicle was misrepresented, I am left with significant repair costs. 1/17/2025 their executive complaint department called and told me I could trade the car back in for the appraised value if I wasn't happy; still wouldn't cover the repair. AVOID this company! Beware of cars that Carvana has stated they have repaired and do not hesitate to return the car if you find something wrong with it. It is not worth the hassle to deal with Silver Rock or Carvana neither of which want to help me out or advocate for me. read more