so so easy to work with - we've sent multiple family members in now. We've gotten both new Mazda and used Expedition there and love the vehicles. read more

Sort by Most relevant Newest Highest Lowest Shannon Petersen Local Guide·13 reviews·13 photos My husband and I just had THE BEST car buying experience at CardinaleWay Mazda! We started at another dealership across Bell Rd. looking for a new car for our 18-year-old daughter. We had such a horrible experience that we walked out two ... More Photo 1 in review by Shannon Petersen Kassandra Felix 2 reviews·1 photo a month ago I had an amazing experience at this dealership! First time buyer and it was amazing!!! The service was absolutely awesome from start to finish. The team was professional, friendly, and genuinely committed to helping me find the right car -- ... More Photo 1 in review by Kassandra Felix CardinaleWay Mazda Peoria (Owner) a month ago Thank you for choosing CardinaleWay Mazda Peoria. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brian Hall, GM Randall Shanyfelt Local Guide·16 reviews·9 photos 2 months ago I had a total on a car and was not in the best of condition to be shopping for cars but Luis and Stan both made things so easy. They worked with me a little over the phone and when I went in made the negotiations quick and fair. I have ... More Photo 1 in review by Randall Shanyfelt Photo 2 in review by Randall Shanyfelt 2 CardinaleWay Mazda Peoria (Owner) 2 months ago Here at CardinaleWay Mazda Peoria, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Brian Hall, GM Kailee Beach 2 reviews·5 photos 3 months ago Ben did an amazing job helping me purchase my brand new Mazda 3 hatchback turbo! Ben made everything seamless and made sure I was taken care of the entire processes through transparency, honesty and the respect of what I already wanted ... More Photo 1 in review by Kailee Beach Photo 2 in review by Kailee Beach Photo 3 in review by Kailee Beach CardinaleWay Mazda Peoria (Owner) 3 months ago Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brian Hall, GM Reviews from the web CARFAX 4.6/5 285 reviews DealerRater 4.5/5 683 reviews Facebook 4.4/5 132 votes CardinaleWay Mazda Peoria https://www.cardinalewaymazdapeoria.com Google Reviews The staff was knowledgeable, friendly, and went above and beyond to ensure I felt confident in my purchase. I highly recommend them for their professionalism ... CARFAX https://www.carfax.com CardinaleWay Mazda of Peoria Dealership, AZ Very friendly staff. Vehicle serviced and was completed and ready for pick up as promised. Waiting area was clean with complimentary refreshments and cold water ... 4.6(285) CardinaleWay Mazda Peoria https://www.cardinalewaymazdapeoria.com Customer Reviews Awesome service! Everything was perfectly explained up front. All questions answered honestly. Car is perfect and makes the wife happy too. So that's a bonus. Better Business Bureau https://www.bbb.org CardinaleWay Mazda at Peoria | BBB Complaints | Better Business ... Overall I feel lied and disrespected about my purchase as these are problems they should have fixed and reported to the seller. In top of this I am moving and ... DealerRater https://www.dealerrater.com CardinaleWay Mazda Peoria - Mazda, Service Center - Dealership Ratings Very busy, took too long. Drove away and noticed low tire pressure light still on. Called and left message for Steven to confirm pressure was checked and ... 4.5(683) Cars.com https://www.cars.com CardinaleWay Mazda Peoria Reviews Excellent service and 1 happy customer!! · Just a Satisfied Customer · Luke Secoy is the best dealer · Stress Free Experience · Great experience · Great people and ... 4.5(657) Kelley Blue Book https://www.kbb.com CardinaleWay Mazda at Peoria in Peoria, AZ | Rated 4.5 Stars Was well cared for by Service read more

I feel like every time I call here whether it's for a question or for actual help I'm always greeted with attitude as if they been mad at me for days I stopped comming for the reason being these employees don't enjoy wha they do and it shows I drive an extra 20mins down over to Chapman Mazda who treats me along with everyone else with care and absolutely quick and efficient at what they cans do and they even do as little as remembering my name when comming back cardinal mazda is definitely one of the worst Mazdas in the valley read more

Bunch of clowns here who talk a good game of course. They promise everyone a free Starbucks beverage when they arrive with an appointment. 90 minutes later, I demanded to know where my free beverage was and manager (black guy) said the kid helping me forgot to give it to me, but eventually took responsibility and seemed upset...but who knows. Why would you forget to just give me my beverage when everyone gets one. Lots of hot air at this place. No Starbucks, no deals. read more

Customer service is above and beyond the selection and variety is amazing. The customer service again is super amazing. I had to mention that twice the prices and what you get for your value are amazing financing department is amazing. This place is just pretty amazing. read more

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How do you scheduled routine oil change for 11 AM this morning and they told me it'll be done in an hour to an hour and a half. Two hours later I arrive and they said my vehicle has not even been looked at yet. They could provide me with no loaners or no manager that could help with any of my circumstances and it is very disappointing. I just spent over $30,000 on a new car with them and I bought an extended warranty that comes with seven oil changes and this is my first one and now I am going to cancel my warranty and go elsewhere with my services. read more

I purchased a car that was only a few months old earlier this year. The day I bought it, I messaged the sales person because there was an issue with the internal components. The moment the sale was closed, he was difficult to get ahold of. After multiple follow-ups, I finally heard back. From there, I had to follow-up with the service team. They had me bring my car in. I took a half day off of work and drove an hour to get it inspected. They confirmed that something was wrong and said they'd order in the part to fix it free of cost. A while later, I got a message saying that the part was in. I messaged a few times to try and book and appointment and didn't hear back. Instead of losing another half day of work, I ended up calling their team and booking the repair at the time of my next oil change. I gave the person on the phone the name of my service rep, and the backstory. She confirmed she'd have it all setup for me to get the work done. On the morning of the scheduled repair, I had a suspicion that I was dealing with a less than honest team, so I called in to confirm that we were still on. My service rep answered the phone, and was immediately rude and dismissive. He ended with "don't come in, I need to get this figured out". He then proceeded to never follow up. I called back a few days later and he said "we need you to bring it in so we can inspect it again and then give you a quote on the repair". For those wondering, this is how wimpy people say that they plan on charging you despite committing to do the work for free. I decided not to deal with the middle man anymore and asked to speak to the service manager. He assured me I'd hear back from the service manager as soon as he was back in the office. Guess who hasn't reached out to me since? I've now left voicemails, and followed up multiple times. Nothing. Long story short, I try to put myself in the head of someone who disappoints their clients for a living, and I can't imagine how they can feel anything other than self loathing. I do not recommend buying from or working with anyone related to Cardinal Way Mazda. If you want a realistic view of the customer experience working with them, I encourage you to read the yelp reviews for either of their two locations. Snakes will be snakes. read more

CardinaleWay Mazda - Peoria - When your word is worth less than your profit margin, you've made a series of very bad decisions. - Oil Change Stations Near Me - Peoria, Arizona

This place is cut throat and scandalous. Went to finance a car. Traded in 2 cars for a new Mazda. 2 and a half weeks later still no financing. Asked Kevin the sales manager if I can walk away after he told me that my new car payment will be coming due, and I will still have to pay the old one because the deal isn't financed yet. He said NO. He kept saying the bank is just slow that I'm going to get financed. I told him I did not have that kind of money to be able to make both car payments especially since the new vehicle was a 2025 Mazda three hatch. I got in contact with an attorney and an old friend of mine who is a finance manager. He told me to let them know that I have contacted an attorney and then I'm going to then proceeded to contact the attorney general if they do not release my vehicles to me since they do not have a finalized contract. Within five minutes Kevin, the service manager at Mazda told me to come pick up my vehicles and bring the other one in. He proceeded to tell me he had to locate them, and I could come in the next day. He then proceeded to let me know that they sold one of them, which was obviously done illegally since they didn't own it. The trade-in value for that particular vehicle that was sold was $8200. I told him I wanted my vehicle back or 6000 so that I could get a running car as I use that particular vehicle for work. He called me and said we cannot do that. We're gonna give you $1000 for the car plus your other vehicle back otherwise we will just proceed with financing when we find a bank to accept you. This meant more lingering and more drama and hassle. I did converse with my lawyer and a finance manager. I know, the finance manager and the lawyer both told me to tell them that I want 8200 or the vehicle back or we will go to Court but I decided to walk away since the lawyer fees Would have left me. It would have just been the principal I was fighting for.. so underdress I went and signed the paperwork to sign over the vehicle and sell it to them for $1000. Of course they wouldn't release my other vehicle to me which is a 2017 Volkswagen GTI until I signed over the scion essentially holding it hostage. This really happened exactly like I'm saying it. The GM seems like a piece of crap too. Kevin seemed to like a good guy, but I guess sometimes you don't know until you're in the thick of a deal how somebody's gonna treat you. For the record another finance person I think he's the finance manager for this Mazda dealership when I wanted to walk away from the deal gave me a scolding lesson talking to me in a very inappropriate way about this right and depending on me, it means the world to the sales people. His name was Brandon. Brandon proceeded to tell me how I can't do this to him and do that to us "us being the dealership"! so now I have $1000 to try and come up with a new vehicle so this will take me a while so that I can use it for work. They took my work car, a car that Kelly blue booked for about $3200 however it was something that was a Toyota product that I maintained religiously and it would've lasted me another two years of work. The value was not simply of the vehicle. It was what they took from me which was a work car. This place is absolutely disgusting and I think it's very important people know about my experience. Sure, some may have a good experience but for things to happen the way they did to me and have them basically threaten me with continuing on with the loan that I had legal rights to get out of since they were unable to fund me so far after 2 1/2 weeks and then illegally sell my car at an auction when they didn't own it they essentially stole from me and the only reason I'm not taking legal action is I don't feel like walking away when it's done. I should not say I'm not going to get a lawyer involved. I should say I likely will not. My goal is just to come up with another work vehicle that these pieces of crap left me without. Do not go here I'm telling you. You not believe how many times they strung me along saying the bank was slow and after I called the bank the bank told me that they sent the contract back essentially denying me because they weren't interested in the deal. Nothing but liars and snakes at this location read more

CardinaleWay Mazda - Peoria - My new car - Oil Change Stations Near Me - Peoria, Arizona

I honestly cannot recommend this dealer. I went in with good faith and a desperate need of a decent but reliable 4x4 and these guys sold me a non-solution for $24,000 dollars with a preexisting issue and catch-22 that I cannot find a fix for nearly four months later and no after market solution either. It also hurts my ability to unload and off board the vehicle or resell it. As of November, I have not received a response from the dealer since September. More details will be added to this review. Early on they seemed to have a desire to help me resolve this situation, especially when they replaced the engine mounts thinking that would solve the problem, but it did not. Once the lender closed the deal and CardinaleWay took the money, that's when the dialogue and follow-ups stopped. Since then, not a peep after repeated phone calls, emails and no response! As a last note: Brandon the Salesman and Jake in the Service department were my last and final follow ups but both contacts have remained non-responsive as well... This issue remains unresolved. This whole experience has forever ruined my desire to deal with another traditional dealership. I am forever done with this old school model of business. read more

Best experience at a dealership so far! Ivan and Justus took great care of me. I told Ivan and the General Manager what I wanted to pay for a brand new Mazda3 Preferred and they made it happen quick and easy. I am very happy with the customer service, professionalism and the deal we made. Ask for Ivan and you won't regret choosing this dealer. Big thank you to the Cardinaleway team! read more

CardinaleWay Mazda - Peoria - 2025 Mazda3 Sedan Select Preferred - Oil Change Stations Near Me - Peoria, Arizona

Sheesh! I came here a number of years ago to car shop and left empty handed. I returned today11/30/2025 with my wife to purchase a vehicle and we went home again without a vehicle disgruntled, tired and dissatisfied. I ended up going round and round to get nowhere and finally I left and then the sale manager (Paul Ramos) follows me out and wants to make a deal, by this point, we're done our heads are spinning and drive off. He calls me twice and gives a best effort to get us a better deal, which it may have been if the interest rate wasn't a factor but it was as we were upfront about the rate which is why we came here. We were interested in two CX-5's one being a signature turbo series the other a platinum plus. On the 2nd call I think we're close on the platinum, but then he tells me there is no 0.9% on the CX-5, he neglects to mention that there's 0.9% on the signature vehicle. Probably because he was more focused on his need to close the month on a high note and remotely focused on a couple of seniors trying to economize. Had he mentioned that well I might have asked him to rework the signature vehicle, but after all this did we really want to buy a car from this dealership. No thanks. read more

Purchased a stunning white Mazda CX5 Premium with parchment interior this past week at Cardinale Way. Their sales team is top notch, no bs, best price in town. Let me tell you I did my research and negotiation with 3 dealerships Paul the Sales Manager and Kyle the GM DELIVERED! This is my 2nd purchase at this location and had the same experience 5 years ago. Looking for quality service? Then highly suggest stopping here! read more

CardinaleWay Mazda - Peoria - Oil Change Stations Near Me - Peoria, Arizona

I had a fantastic experience here! I had no intention on purchasing a vehicle when I walked in the door but I walked out with one! Michael was very engaging, answered all of my questions, and he even provided me with a sandwich so I wasn't hangry. The entire team was very helpful and made the purchasing process simple. I highly recommend purchasing a Mazda here, you won't be disappointed. read more

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I've bought two cars from this location since I've moved to Arizona. In between my two cars, I also purchased a Mazda at a different dealership due to pricing. This time I gave this location a chance to earn my business and came back with three different offers that were not in the ballpark. The most concerning part though is the snide and rude text remarks I keep getting from the staff. I will never return to this business to support Mazda going forward. I am on my sixth Mazda in a row as a customer, and they have lost all opportunities in the future to earn my business. Pathetic behavior! Go to Mark Mazda, pleasant experience and professional. read more

I contacted CardinaleWay Mazda, via email, to set up an appointment to visit their showroom. On their website, there was a question as to how you would like to receive communications, and I said via e-mail! Not minutes later I received a call from one of their salespeople, told that person that I was going to check out other Mazda Dealers, but did set up an appointment for October 7, 2025. After that call, I was repeatedly bombarded with calls, emails, and texts, including one from their General Manager, Brian Hall. I asked Brian if he could subside the nonstop communiques, never heard back from him, but continued to receive calls & texts since my initial email to CardinaleWay Mazda back in late September. Needless to say, I cancelled my appointment for next week, and will never do business with this Mazda Dealer moving forward! John S. read more

Joshua was very helpful as we did our search for a new car. His communication was good

Excellent customer service. Since I was shopping with my husband the sales person, Luis Martinez made sure to check to see who was going to be the owner/driver of the car. Which meant he primarily talked to me and not only to my husband. During the test drive he showed me new features the Miata had. This is one of the best new car shopping experiences. read more

Horrible experience they advertised the used car for 32k, I came in and offered 32k but they refused and stated they want 38k out the door due to hidden fees even though the car is used. Their advertisements are misleading and salesmen are extremely arrogant and narcissistic. Take your money and go somewhere else! Horrible dealership read more

My husband and I test drove a used 2016 Prius on 6/28/2025. The car was listed for 11,500. We had $8,000 to put down. We were gonna finance the rest. They tried to add on the after market parts and jacked the car up to over $16,000. They wanted us to extend the car out to 72 months which would put the car to over 22,500. They are all a bunch of crooks there. I could have bought a brand new Kia soul for that price. They are dishonest at this dealership. We ran when we saw what they were trying to do to us. Guess they think because you're wanting to buy used that you have stupid stamped across your forehead. BEWARE OF THAT PLACE!!! read more

Criminal to say the least. I went there with my elderly mother to purchase a car for her, and was lied to by the staff regarding her credit report so that they could separate us while she was led to finance. The car was supposed to be $27,000, but the finance guy (Justice) rang the bill up to nearly $52.000. Our paperwork was handed to me on a USB flash drive that I was unable to view until I got home, and I called the general manage, who stated they'd make this right, but refused to refund anything when we arrived and then asked to leave. After months of complaining some of the charges were refunded, but thousands of dollars were never refunded for charges that amount to nothing more than a scam. Plus, they have refused to ever provide an accounting for any of these scam charges in their "Addendum". read more

Would have given this place zero Stars if I could have I needed to purchase a car I've been talking to them for over a week I submitted all of my stuff told him that I had everything when I got there I let them know about my driver's license and how I just lost it but I had a picture of the front and back I'm speaking with David the sales manager and Robert the salesman I was supposed to work with when I got there they both assured me several times throughout the week that I have been talking to them before going down to the dealership that it would be fine without my physical driver's license to purchase a car but lo and behold when I get down there Robert tells me oh no I told you that unless you have your physical driver's license you can't buy the car so they wasted my time and they lied about it and I hate being lied to I would not recommend this business nor will I go back there read more

We stopped in to buy a car. What should have been a quick process, was very clearly a strategy to tire us out and make the process very long. They took a long time to give us a trade in value. Wouldn't give us lease numbers. I would not go back. read more

Thank you to the team that worked hard to get me into a car last night! A HUGE thank you to Anthony V. !! Not only was he positive from start to finish, he was very professional and understanding of my situation. I couldn't have asked for a more genuine experience. Again thank you all so much! read more

CardinaleWay Mazda - Peoria - Oil Change Stations Near Me - Peoria, Arizona

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Would give it 0 stars if I could. Sales team do what they can but their sales managers are the real scum bags. Dealership had a $3000 trade in bonus on their site but after talking numbers in person(get confirmed numbers over the phone before you go in person. Even then these people would still probably try and pull a fast one from the reviews I've seen) this trade in bonus was no where to be found "we are already losing a lot on our vehicle" maybe you shouldn't A. Offer a trade in bonus that you told me I would get but not give me when I show up B. Not sit on a car until it loses value. This dealership lost a sale because they couldn't budge on their sales price. Drove 50 miles to Larry H Miller in Scottsdale and got the same Mazda 10K more miles but 5K less out the door. read more

STAY AWAY. Read the 1-star reviews! Horrible sales department. In particular, Joe Hernandez, who lures you in with Starbucks and confirmed calendar meetings only to hide the fact that he sold the car you are scheduled to drive that same day. read more

This dealership is the worst to work with by far. Nobody returns a phone call. They are trying to keep my gap insurance coverage check that is supposed to be refunded to me, yet nobody has helped me out in six months. I would not buy a vehicle from the dealership ever again. Poor communication skills and all they want is a sale instead of providing some type of customer service. This location is the worst. read more

Quincy was super kind helping me check out a car i was interested in! i ended up getting it and the whole team has been making sure everything is good and taken care of for me!:) read more

Writing for the Services department: If you are needing to get your car serviced here at CardinaleWay Peoria, I highly recommend scheduling your appointment with Reese Beasley, Rich, or Kyle. All three are absolutely phenomenal, professional, and are able to answer questions you may have. So far I've scheduled my cars first oil change, minor service, and now a minor repair with a rear view mirror. read more

We recently purchased a CT6 Cadillac from CARDINALEWAY Mazda. Michael Fuentes was our salesman and we highly recommend this dealership and Michael. Michael made us feel welcomed and valued as customers. Michael is easy going and personable, in fact everyone working at the dealership are friendly and outgoing. Paul Ramos: Sales Manager, Willie May: Finance were also great! We love our "new" used car. Michael has a resemblance and speaking voice like Ray Romano so we nicknamed him Michael Ray. Stop in at Cardinalway Mazda and pick out your next vehicle and ask for Mr. Fuentes, because everybody loves Michael Raymond! read more

CardinaleWay Mazda - Peoria - CT6 Luxury - Oil Change Stations Near Me - Peoria, Arizona

Kevin was phenomenal, this review doesn't reflect him at all. This is directed at Brandon Goldstein and the professionalism of his peers. The guy is a loose cannon and wasted all of Kevin's hard work and wasted over 5 hours of our time. We will NEVER return to this location as long as he works there. If anyone needs to see a finance guy to close a deal, I highly recommend you ask to see anyone but Brandon. I will add, he seems to get along better with women. Only negative reviews I've read about him are from other men. Only positive ones from women. Probably because he thinks he can manipulate them into buying pointless shit if he mansplain to them, but he sure as hell doesn't like being too no. This guy gets off on trying to make you feel small. Either way, it's a shame. Mazda would be way better off without a hot head like Brandon working for them. read more

I recently purchased a beautiful new CX-5 Turbo from Michael Fuentes. I had brought my old Mazda in for servicing and had not expected to leave with a new car, but the professionalism and patience Michael showed me as well as the great deal offered resulted in my purchase. Michael is very knowledgeable and if you are looking for a new car make Michael and Mazda your choice. I did and I am thrilled. Laurie read more

I love how the service manager replied to my yelp review to have me call him about my issue and 5 days after I call (with no call back mind you) they went and deleted their comment on my review? This mazda dealership is garbage. Jerry morris: service manager is just trying to keep his paycheck at this point. You have my number Jerry. Call me back. read more

I want to share the fantastic experience I had a CardinaleWay Mazda in Peoria, AZ. We went in with a very specific car in mind after having done extensive research online. We had received a few quotes from dealerships for the exchange of our current lease. We were greeted warmly by the sales staff and throughout the entire process were were treated with respect and integrity by Zach and the sales manager Kevin. Throughout the entire process I felt that they understood our requirements and worked diligently to meet them. We were given a great deal and closed everything out in record time. I truly believe that Zach and Kevin got us the best deal available and never pressured us during the entire experience. I would highly recommend CardinaleWay Mazada and their sales team! We love our new CX-90 PHEV, Thank you! read more

I would recommend this dealer to anyone looking for a new Mazda vehicle. Jeremy Hough and his team were great. 5* read more

CardinaleWay Mazda - Peoria - My 2023 CX-5 looking clean! - Oil Change Stations Near Me - Peoria, Arizona

Came here to help my mom shop for a new car, we had great help and were greeted right away. She ended up getting a deal on well cared for Kia SUV and she signed up for extra services to keep up on her oil changes, warranty etc. . She has been happy with the car since and did have a problem at one point that wasn't the dealerships fault- it was an issue with the car brand itself, however the dealership helped get her taken care of as soon as possible and resolved the cars issue. She still takes it in regularly for service and maintenance. Very happy and gets pleasant interactions when she goes there. When she is ready to buy another vehicle, we will be coming back here again because we know we can trust and rely on this store and it's employees to adequately assist my mom and not take advantage of her. This is huge and will keep us coming back for years. Which is difficult to find in the car business. The GM- Mr. Hough even knows her name by heart. Makes her feel special. :) Great job! Highly recommend. read more

We bought a 2023 Maza CX5, and What an amazing experience we had here. Highly recommend this dealer if you're looking for a new vehicle. The seller Javier is such an amazing honest and sincere salesperson. Every person we encountered here at the dealer was so pleasant to us the manager made sure we were taken care of and gave us amazing deal on our new vehicle. They treated us very fair. The dealership is very clean and they even have a complementary snacks. Would highly recommend this dealership for your vehicle needs. I would rate them 10/10. Thank you to all the staff at Cardinale Way for making the purchase of our vehicle such an amazing experience. read more

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My experience purchasing a new CX-50 with premium trim was okay. The price seemed fair. My problem has evolved because I thought the trim package included SiriusXM. (I really thought it was a standard feature in new cars.) Though we couldn't find it in the Entertainment listing, the sales person said it was there. It was included in the Owners Manual, also. When it was discovered that the car didn't have XM, I was told to bring it in and it would be installed--easy peazy. When I brought the car in, I found out that XM could not be installed--sorry about that--no offer for remuneration or ideas to remedy the situation, and help make an unhappy customer slightly happier. We eventually found that an out of factory receiver can be installed. No, CardinaleWay would not pay for it, nor would they split the bill. I have determined that this dealership is only interested in building customer relations up to the sale. After that they could care less. read more

Richard in finance is going to lie about a service contract and when you contact the service contract it is not what you're told in finance. Don't waste your time getting the service contract. Justice in finance will lie and say he'll call you back but won't. When asked about my refund for gap, Justice started stuttering and said he'll call back. Still haven't received that call back. Richard became unprofessional when I requested to cancel my service contract and Richard stated in a nasty tone "people normally just keep their contract!" Why would I keep something that is not working how Richard said it would. Richard became upset due to me canceling my service contract. Poor and very unprofessional customer service when Richard realized Cardinaleway was losing money. I'd never spend another penny with them. Canceled my gap and service contract. DO NOT WASTE YOUR TIME OR MONEY WITH THESE UNPROFESSIONAL BOYS. read more

I would give this dealership no stars if that was an option. Absolutely do not recommend this dealership to anyone. We purchased a used GMC Sierra Denali from them which seemed to be in great condition. I have owned the vehicle a little over a year and ended up needing repair work done to my front bumper. The body shop discovered that they sold me a vehicle with a cut frame and a bunch of other random front end damage that was fixed by stacking a bunch of washers to make the front end look level. My insurance is deeming the truck as a total loss due to the frame damage. The used car sales manager Brian Hall, who also lied to us and posed as the GM, told us this is standard practice with lifted trucks and all of them are unsafe to drive. We went in asking for them to just take accountability and replace the frame of our truck so we are not without a vehicle and have a safe truck for our family. Instead, they backtracked and said that the damage to the frame could have been caused by us because it is not noted in their inspection from when we purchased it, although we purchased it already lifted... OFCOARSE IT ISN'T NOTED! BECAUSE THEY WOULDN'T HAVE BEEN ABLE TO SELL A TOTALED TRUCK!!! We have been lied to and manipulated by this unprofessional dealership, when all we were asking was for them to take accountability for selling us an unsafe vehicle and pay for the repairs and frame replacement. This would cost them a lot less then us asking for a new vehicle or the offer Brian Hall tried to swing for a "generous" trade in. We are pursuing legal action against this dealer for fraud and if you are smart you will not do business with them. read more

CardinaleWay Mazda - Peoria - Cut to our frame that has nothing to do with the lift, but everything to do with safety. - Oil Change Stations Near Me - Peoria, Arizona

I love my car but not so impressed with how they care for me as a customer. I never heard back from my sales man after I purchased for a follow up. 6 months later I got a text from him asking me to refer business. I was charged for paint protectants that I didn't get and it seems to be a big deal to have it done. I went yesterday for an oil change and it took a long time for someone to acknowledge me. Even then, he told me to move my car in once another car moved out. I had to wait more than 5 minutes to do so. Guess I'm just used to getting better customer interactions. read more