Bought a 2021 ford ranger lariat fx4 from them back in Feb. The salesperson messed my name up on all the paperwork and had to be told multiple times what he did wrong to get it fixed. When he corrected it, he only corrected it on the DMV paperwork, not the auto loan, warranty, gap insurance, or any other paperwork. I pointed this out to them multiple times and they didn't correct it, resulting in me having to call all those institutions and get it corrected myself. He also did not flag the lifted truck option on the warranty he sold me despite the truck being lifted. They fixed this last part for free without any cost to me, so I guess they get half a point for effort there. Now that we get past the initial paperwork part of where this purchase went wrong, let's get into the mechanical issues with the vehicle. On my test drive, I noticed a burnt rubber smell coming from the left rear of the vehicle that I now know is symptomatic of a leaking rear axle seal. The power train warning light was also on the truck. I reported both of these things to the dealer and they said they would fix it with their partnered shop. They took the truck to the shop and told me they need to replace the wiring harness to correct the power train issue error. After that, they had to send the truck to a local transmission shop for a rebuild of the transmission, and that shop told me that there was an axle seal leaking. I passed that information on to the dealership to see if they would fix that or if I would have to, and they completely blew me off. Because of weeks back and forth where the dealership told me repeatedly that they'd communicated with other parties and then I call those parties and they all state they never heard from the dealership, I decided I no longer trusted that dealer or their mechanics at all and I took the car to a ford dealership. Immediately spotted the seal issue and diagnosed that the transfer case motor wasn't engaging. Swapped the motor and then had to diag that the wiring harness was messed up. I would not recommend buying a car from overstockvehicles or their partner organization valleycargroup. The only positive of this experience was getting them to foot the bill on a transmission rebuild for a vehicle that has known transmission issues. read more

I purchased a used vehicle over the internet and funding cleared over a month ago. It took weeks for the transporter to pick it up and deliver it to Texas. They did not provide me with the title, they say they don't have it - and it isn't their responsibility to provide it. The State of Texas will not title it without the previous title, and it cannot be registered. I contacted the Arizona DOT and they said there is no Arizona title for that vehicle. Do not let this happen to you. I'm being fined because I did not retitle it within 30 days - and I'll be fined again at 60 days... read more

Beware! Bait and switch seems to be an approved practice at this dealership. I inquired about a specific car yesterday. Confirmed an appointment to go see it this morning late last night(think 11pm). I took time off of work to go see it, and drove the 45 minutes from south Chandler to go see it. I got there after sitting in traffic an extra 15 minutes, for a total of an hour one way trip. When I got there I was told that that vehicle had already sold. I asked when? And was told it was picked up yesterday morning, but had actually been sold a few days ago!! To say I was upset is an understatement. Even if they had something else that would have worked, there is no way I would work with a company that is so shady! I hope your experience is better, but for me, it's a hard no! read more

Bought a truck in May, by June the problems started to become apparent. They sold it with an intake manifold split in half and duct taped, a faulty intelligent key system, bad hood latch, bad hood struts, burnt out wiring covered by electrical tape, batteries not approved for the truck, dangerously bad ball joints, improperly spaced after market tires, trim falling off everywhere and from May to October it had to be towed 6x for no start no crank that several shops and a Nissan dealership cant figure out. Its to the point I cannot trust it to start if I turn it off at work. The transmission is slipping, the Def sensor doesnt work, broken blender door i have to manually change from heat to ac and so much more. When I received the truck the sun visors were both broken and the bed rails that were in the photos were missing. Two of 4 window actuators are starting to fail. Without fixing any interior problems that were not disclosed, I have spent over 7k on a 26k truck within 6 months, most of which had to be fixed within the first 3 months. This truck is a nightmare and hopefully the dealer will adhere to Arizona Lemon Law and either issue a refund or replacement as it has spent over 40 days in the shop for major defects, the biggest one not yet resolved. I work in highly remote areas in some of the least hospitable deserts in the US and its outright dangerous to have a vehicle this unreliable. read more

****WARNING*****This place is horrible and it should be avoided at all costs. They shipped a used car to me with a broken mirror, broken midgate, and no floor mats (none of this was communicated). I reached out over and over again and they just gave me the run around. This was ridiculous but the reason everybody should stay away is the fact that these guys are selling dangerous vehicles. Before I even got through a tank of gas I had to purchase 4 new tires because the tires they shipped my vehicle out blew out and were too worn out to repair. After this, I was stranded on the side of the road after the oil pump went out. I have had to dump thousands into this vehicle just to make it driveable. read more

We were selling an old family car, we had an A+ experience from beginning to end. They were very informative and honest. The transaction was secure and extremely quick. read more

Sold my SUV to them, the catch, I was not in the country, got everything sent overseas. Reese in particular was super helpful, got a fair price and everything was handled promptly and very professional. read more

WOW....Jason H treated us with so much courtesy and professionalism we were very impressed Stress free and we were very comfortable with every phase of the selling process We definitely give them 5 stars plus WONDERFUL experience to offset so many bad experiences with other companies ASK for Jason H read more

After moving from the Rockies to the desert I had no need for my 4x4 RAM LARAMIE. Freddie Vasquez was my contact from VALLEYCAR GROUP and he drove 2hours to come see my truck I was selling. We were able to come to an agreement & the process was seamless. From the paperwork to the bank and payment was mine within hours. If you have a good reliable car, truck for sale I would recommend VALLEYCAR GROUP! Freddie is friendly, professional & easy to deal with. read more

I was selling a car to Anthony from Valley Car Group, He messaged me with a great offer. I filled out all of the paper work to transfer over the car, and went to the spot we agreed to meet up at. I waited 30 minutes as he told me he was in traffic. Instead he never gave me a call back and was a no-show. Very unprofessional. If you are going to no show a simple text would be courteous. read more

I'm from Las Vegas and I sold my car to Reese who worked in the valley car group he was super professional and nice and kind and make the experience super easy and fun also he's broker Anna she was really professional to set up the deal thank you very much guys I appreciate it read more

We bought a truck from them about a week ago. Really a pretty easy no pressure deal. Alec was great to deal with. He had a good knowledge of automotive in general and 4x4's were for sure a strong point. Nobody can for sure tell you the life of a used car so buy one from solid people that aren't out to pressure you into something. read more

I stated very clearly in our communication that my price was firm and to please not waste my time after they contacted me. The appraiser showed up 20 minutes late for our appointment and offered me $1800 less than what I told them I'd sell it for... typical car dealership garbage... I'd be happy to add a screenshot photo of our text thread! Very inconsiderate, definitely unprofessional. read more

I worked with Jayson on the sale of my pickup and I have complete confidence in him and his company. They have a corporate, professional presence, with a so-hard-to-find neighborhood and family business feel (meant in all of the best, relationship driven, professional ways). If selling a used car could ever be called a pleasure, Jayson facilitates that experience, and in a pretty aggressive and sometimes unsavory industry, Valley Car Group's practices really separate them even from more institutional dealers. I will definitely keep them in mind for any future sales (and purchases), and wish this business every success. read more

I listed my daughter's vehicle on FB Market place, and Jayson from Valley Car Group reached out to me with an offer. We had a discussion regarding the lowest offer I would take for the vehicle. We then schedule a date and time for him to meet, so he could look at the vehicle, and decide if he was going to make the purchase. When making these types of transactions, I always have concerns about being scammed; I was especially concerned because my daughter would be handling this transaction without me. Those concerns were immediately diminished upon talking to Jayson over the phone, and when my daughter met Derek (another co-worker), she had the best experience. They were absolutely professional with this transaction. There was a situation where the title wasn't in her name, so they suggested meeting at the DMV. They knew what would need to be taken care of, and they research the closest DMV for us. I highly recommend these folks, appreciated the extra mile they went to search the DMV, and when they did meet with my daughter, they didn't try to make an additional offer, they accepted the amount we were asking for. I would definitely use them again, and I will be recommending them to anyone looking to sell a vehicle without all the headaches that come with it. read more

Valley Car Group is a really great company to work with. I had two vehicles on Craigslist and had been approached several times by various dealers all of whom I turned away because they were pushy, offered me a ridiculous price on the cars, or treated me like I was an idiot because I'm female. I was contacted by Valley Car Group who put me in touch the same day with their buying manager Jayson. Usually the turn around time from this point is days, but Jayson was willing to come that same day to look at the vehicle he was interested in. It's frustrating enough trying to juggle work/life/etc. while selling a car and trying to have interested buyers work with your schedule, but with Jayson he was willing to accommodate our needs and met us at our convenience. He made the drive out to the house to see one car, and ended up going home with both my vehicles. He was super personable and easy to get along with and didn't talk down to me or act pushy in any way. I honestly let the cars go for a bit lower than I had wanted simple because Jayson was so easy to deal with and I was tired of being jerked around by other dealers. It felt more like selling a car to a friend rather than a dealer. Once we shook on the price, Jayson took care of the rest and went ahead of us to the bank, filled out all the necessary paperwork, and had everything ready for when we arrived. Super simple, painless transaction- If this group contacts you to look at your vehicle, give them a shot. Very professional and down to earth people. read more

You really think you know every car dealer after a few bad experiences you expect to be screwed. Well so did I...... But guess what, at my lowest point I came across a place in Phoenix that are as they claim to be..... Concerned for there customer. I was no credit, didn't know anyone and was in a bad situation.... They put me in a car, they even found me insurance..... pretty cool. Then the vehicle died a week later and I was sure something was very bad. Well get this, the owner of the Dealership a guy named Merlin....came out to a stranded customer...yours truly and he got the vehicle running and agreed to fix the problem...which was minor. I don't know about you but this is the least I can do is give them a sincere Thank You and a good review .... looking for a vehicle ...DONT GO TO VAN BUREN ....Come to Colby Auto 2126 Deer Valley Road, Phoenix. Good treatment and good vehicles. My credit was horrible and they helped me and they'll help you too.... Patrick Deal with people that will treat you right that care about you that want to build a long term relationship with you. Do read more

Thanks Freddie for all your help! I sold my 2015 Toyota Tundra today and I was happy with the process. Freddie was so helpful and gave us a ride to finish up paperwork and transfer funds right away! read more

Bought my 2nd truck from them. Had for about a month, drove it very little and it started making noises. Took it to my mechanic, who said there was no oil in the engine, no leaks either. They sent me off the lot in a vehicle with no oil. It was a lemon. I am having to replace the engine. They did nothing to help and could care less to try and help me with anything. Quoted me the 15 day AZ lemon law and told me I should have bought the warranty. Buyer Beware. read more

Its been 2 weeks since I provided my contact information to the Business Manager as requested on yelp and I still have not heard anything. I am also still waiting for a phone call from the General Manager. This business is a huge joke. ______________________________________________________ I received a message from Valley Car Group to inquire if my vehicle is still for sale. After exchanging information about the vehicle including the VIN for a carfax report, i was given an offer around $5,500. The following day I called to schedule an appointment to accept the offer and it dropped to $3,000. I am disappointed in my experience with this company. I work with the general public and speak to individuals on a regular basis who are selling their personal vehicles. I was hoping to have a smooth transaction and have a reliable place to send my customers. read more

Talk about easy! I advertised my car and Stone called asked a few logical questions then came over and bought my car at a fair price. He was extremely honest and not a lot of screwing around. I highly recommend selling your car to Stone and I am referring my friends. read more

These guys were so professional. They were the best offer and much higher than any other source. Do NOT use Kelley Blue Book "Express Offer"!!! Use these guys before anyone else. They come to you!!! Super EASY to do business with!!!!! read more

Asked about a vehicle price and I didn't agree based on Kelly blue book and was told to do my homework and was called bud. Great professionalism. Won't be a place I'll ever purchase a car. read more

Valley Car Group - Car Buyers Near Me - Phoenix, Arizona

Jayson, well defined people person, he will help you without a doubt, great communication and on time. No pressure, we came up with a price and we went to the local Chase bank and seal the deal, what a pleasure meeting you, "I always felt very safe and comfortable" Thank you. ~John E. read more

Valley Car Group recently bought my truck & all went very smoothly. The entire sale process took less than 36 hours! Initially I dealt w/Jayson over the phone, then their sales associates Cory flew to Las Vegas to check out my truck. Cory was great, he dealt w/all details & made the whole process quite seamless. I was also satisfied with the final price we came to for the sale of my truck. Cory & Jayson made this a very positive experience. Thanks guys, I really appreciate your excellent customer service! read more

Valley Car Group and Jayson made my experience selling my truck quick and easy! They contacted me via my ad and came to my house. They gave me a fair price for my truck and were knowledgable about everything that needed to be done for me to sell the truck to them. I still had a loan with my credit union and they had all the paperwork that needed to be filled out and we went to the bank together for the check and then FedEx to overnight it to my credit union which was out of state. Everything went smoothly and I didn't need to worry about anything. I would recommend them to anyone and would use them again if ever needed. read more

Just bought a car from there and the transmission is shot. Still waiting for a response.

WOW!! * HAPPY SATISFIED CUSTOMER* Amazing service that I had with VCG in Phoenix. Joel ( aka Merlin ) was great to work with. I live in San Diego, Ca and was searching for a few months for "the perfect truck". Went to a few dealers around my area and had that BAD "gut" feeling about those trucks and the dealership, one dealership/salesman I am SO thankful I did not buy from them. I kinda gave up until I found one at VCG, sent an email and got a reply back within minutes. Spoke with Joel that evening about how much I like the vehicle and its everything I would want in my truck, however I did have limitations on my end. Joel worked his "Merlin" magic and with in 24hrs I was picking up my truck in Yuma, Az. driving it back to San Diego with a HUGE smile on my face. I am SO unbelievably happy that I went through Valley Car Group in Phoenix and met Joel. I know I will be keeping this truck for its lifetime but if I am ever in need of another vehicle, you bet I will be a returning client to Joel at Valley Car Group. Thank you so much for working your magic, Joel... ahem I mean Merlin! haha!! * HAPPY SATISFIED CUSTOMER* read more

I recently bought a car from VCG. I found a listing online and contacted them. The first sales person I spoke too didn't impress me, and actually wasn't there when I had arranged to go up - but the people that were there helped me. I found a decent car and they were willing to work with me so that I could complete the purchase in a single day. They also had no problem at all when I said I wanted to take the car to a mechanic - they basically gave me the car for the day and I went and had it checked out. So they didn't seem to have anything to hide in terms of the quality of the car. The mechanic said it was a solid car and I returned and finished working out the purchase. This was in July and I'm still happy with my vehicle. I would have liked it to go a little quicker, but overall, not a bad car buying experience. This will most likely be where I go again for additional cars. read more

Valley Car Group was a giant waste of my time and effort. I am currently selling my truck through Craigslist. The truck is priced at $6500, which is at the middle to high end of what this vehicle is currently selling for on Craigslist, as well as what the KBB value is. Almost immediately after posting my ad online, I was contacted by someone via text message from Valley Car Group, asking if I could bring my truck by for an appraisal. They were very amiable. I politely declined, as I understand these dealerships need to make money as well; there isn't a point in me selling a vehicle that's paid for at a loss, just so they can re-sell it. After multiple text messages over the course of two weeks, I decided to reply. I let the salesperson know that my price was relatively firm, and requested she let me know if they typically make offers below Blue Book Value. I was very adamant that I did not wish to waste either of our time, and that if they weren't prepared to make an offer that was close to my asking price on Craigslist, that I would prefer not to go through the hassle of coming to their location in person. She stated she understood, and let me know they are still very interested in the truck, and asked if I could come down that day (yesterday). I agreed. After the lengthy inspection process I was given a "very generous" offer of $1500 for my vehicle. Considering I had already turned down four offers for $5000 in the last week, I couldn't help but literally "Laugh Out Loud". If you're selling your vehicle, I would strongly recommend you stay very clear of Valley Car Group. read more

I figured I might get hassled a little bit by companies like these guys when I posted my truck online (Craigslist) I was reluctant but figured what the heck, I'll take the bait. This all happened via text message First I was asked if I was available to discuss my truck and after a quick Google Search of the company I responded within ten minutes that I was available. It was several hours before I get another response. (I'm pretty irritated already so I text the person that I WAS available but have since gone to work and can't talk about it at this time. If you don't have the time to talk about the vehicle don't ask me if I am!? You're a professional!!) Anyways I send over the proper information they had asked for and knew I was going to have to wait to get my offer but it's all good. To my shock and surprise...they low-ball me. Right?! Who thought?? Waste of my time and energy. Would not sell to them if they offered me full asking price now (ok I lie I would sell to them at full price haha) Very unprofessional. I doubt any of these 5star reviews are real. read more

Was getting ready to trade in my truck at the dealership until I heard the ridiculously outrageous price they were going to give me for it. I was contacted by Reece who made the fly out to check out my truck! Super nice guy very informative and very passionate about his work. He was one hundred percent legit and didnt have to deal with the back and forth like you do at car dealerships or posting ads on craigslist. After accepting his offer he took care of all the paperwork and everything necessary to go forward. I did not think it was going to go that smooth, it was a very great experience. Will definitely call them on any other vehicles I wish to sell in the future read more

Cody Granados, flew out to Las Vegas & purchase my Jeep Wrangler. It was a easy process including, having to deal with a pay-off. I would recommend selling my vehicles with Valley Car Group. read more

I had a really great experience with this group. Jason was very professional, personable, on time (or early), communicated well with an extremely prompt response time. The selling process was simple. They were very clear and I was happy to be done in under an hour. The payment was seamless and they took care of all the paperwork and details. Thanks, Jason. I am happy to have more room in the garage and money for the wedding! Thanks for making this so painless. read more

Stone came out and made a decent offer and handled the lien on my car. We knocked it out in 45 minutes. Great guy and very professional. If your looking for a particular car give them a call they can bring it to you. read more

I received text messages from this company from two different numbers. I politely asked for them to stop texting me because I did not want to sell my car to a wholesaler because I knew they were going to low ball me. Even after asking them to stop texting me, they still continued to text me... Long story short, they offered me 19,000 for my car which I have listed for 24,000. Even carmax offered me over 2000 more than what these guys. I feel bad for people that sold cars to the company because they sure got ripped off!!!!!!!!! read more

These guys are great to work with, very organized, honest, professional and friendly. Orion and Ryan Thank You So Much for making it an easy and smooth transaction from start to finish. I will definitely be doing business with you guys again! :) read more

My son and I had a great experience with Cody from Valley Car Group. We ended up selling Dodge Challenger for a great price, completed with all paperwork in under an hour. We met up with Cody at the bank's parking lot, he thoroughly inspected a vehicle, we agreed on a price and Cody handled all the paperwork. We left with the cashier's check and it was easy and efficient. I strongly recommend this company to ANYONE who is thinking of selling their vehicle. They are reliable and honest from the very beginning. Great experience all around! read more

I couldn't believe how easy it was to sell my car at Valley Car Group. There is nothing I hate more than dealing with lowballers on craigslist. If you are reasonable about the price of your car, and want a fast and easy transaction, go to Valley Car Group and talk to Jordan. He gave me an honest offer where I didn't need to negotiate and I left happy. I will go to him when I need to sell my next car! read more

I was VERY skeptical when we were initially contacted by this company. I waited to write this review until the transaction, including the pay off, was completed and confirmed by our lien holder. We had a Tundra that we were selling, by owner. Cody from Valley Car Group contacted us to view the truck. After researching the company and seeing the reviews on here, we decided to move forward with their offer. They met us at the bank and took care of the entire transaction. Cody was very professional and also understanding of some of the skepticism. He explained the entire transaction and also assisted in the pay off transaction for the lien holder, which was Toyota. They successfully conducted the sale and completion within a matter of an hour or so and we received an excellent deal on our truck! read more