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    Valley Car Group

    3.7 (60 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    10 minutes

    Response rate

    100%

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    Ask the Community - Valley Car Group

    Review Highlights - Valley Car Group

    Jayson came to Tucson, where I live, arrived when expected, and in a short time, a fair price was negotiated.

    Mentioned in 10 reviews

    Read more highlights

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    AutoNation USA Phoenix - Air bag's never worked

    AutoNation USA Phoenix

    (211 reviews)

    I came in to sell my Jeep and I know you get more for your money selling it private. However I took…read morea chance and went to Autonation. I was greeted right away and was helped by Lona and Floyd. We only discussed the selling price twice and I felt it was a fair offer. The location is clean and they offer you coffee or water and I know I got less selling to a dealer but not dealing with title paperwork on my own was not what I wanted to deal with. So overall my experience was great.

    I cannot recommend this dealership based on my experience. I…read moreinitially test drove a 2015 Jeep with fewer than 76,000 miles on Wednesday. At the time, I was informed that the vehicle required a motor mount replacement. Despite that issue, I liked the vehicle and left a deposit with the understanding that the repair would be completed before delivery. When I returned on Thursday to pick up the vehicle, I was informed that the repair had not yet been completed, so pickup was rescheduled for Friday. I arrived on Friday at 3:00 PM to complete the paperwork, only to find the Jeep still on the lift being worked on. I expressed that I did not feel comfortable signing paperwork until I had the opportunity to test drive the vehicle again and confirm the repair was completed properly. However, after waiting several hours, I ultimately signed the paperwork around 5:00 PM without being able to conduct a second test drive. Upon leaving the dealership, I immediately noticed several concerns: * The vehicle had almost no fuel. * Only one key fob was provided. * The trunk rubber mat was missing. * There was no washer fluid or power steering fluid. * The engine grounding strap had not been reconnected after the motor mount repair. * There were loose nuts/bolts under the hood. Due to the inconvenience and delay, I was assured that a replacement key fob would be provided at no additional cost. Shortly after driving the vehicle on the highway, I experienced additional issues, including knocking beneath the floorboard, pulling while driving, and shaking at higher speeds. I promptly reported these concerns to the salesman and provided photos of the issues I had identified under the hood. Based on feedback from individuals familiar with vehicle repairs, I suggested the possibility of suspension or tie rod-related issues. The dealership asked me to return the Jeep for inspection and repairs. The vehicle remained with them for approximately 2.5 days. When I picked it up, I was informed that the issue was simply an unbalanced tire. However, the additional concerns I raised were not addressed. Before leaving the dealership, I advised the salesman that the original issues were still present. I was told to "give it 24 hours" and follow up if the problems continued. The issues did continue, resulting in multiple follow-up conversations regarding another repair appointment and the possibility of a loaner vehicle while my Jeep was being serviced again -- only days after purchase. Eventually, the dealership agreed to pick up the vehicle from my workplace, which is approximately four miles away. After the second inspection, I was told the issue had been caused by a loose bolt and that the vehicle should now be operating properly. It has now been more than 30 days since my purchase, and I still have not received the promised replacement key fob or trunk mat. Despite contacting the dealership multiple times each week, communication has been inconsistent and vague, with responses such as "I hope so," "Maybe," or "I'll find out." I was also told on multiple occasions that a technician would contact me to arrange key fob programming at my home or office. However, none of the proposed appointments were ever confirmed, and I was never contacted. Most concerning is the fact that I requested several times for a manager to contact me regarding these ongoing issues, and I have yet to receive any response. Overall, this has been an extremely frustrating and disappointing purchasing experience. The ongoing lack of communication, incomplete repairs, and failure to fulfill commitments have left me with little confidence in the dealership's customer service or professionalism. Unfortunately, based on my experience, I would not recommend this dealership to others.

    Vehicle Purchasing Service

    Vehicle Purchasing Service

    (24 reviews)

    VPS Rocks! (Out-of-State Purchase)…read more I've been searching Autotrader, craigslist and Facebook marketplace for a couple months now looking for another heavy duty vehicle for my newly started business. I've never used a auto broker before and was skeptical this would go smoothly as I usually try to have friends or family check vehicles out for me but we all know how that can be. I found VPS on Yelp and after doing some research by visiting his website along with the many reviews on Google/Yelp I decided to take the plunge. I contacted Dave via text late on a Saturday and was texted back that same night. He ask for a link to the vehicle I was interested then without asking pulled the Carfax of the truck and showed that it had been in a minor accident. We discussed more and I decided I was serious and ready to make the purchase. Dave swiftly took over and made an appointment with the seller, scheduled a basic vehicle inspection that included a diagnostic check as well as 10-20 photos of the body and undercarriage including a short video of the engine idling that I specifically requested. I then proceeded to negotiate a price with the seller that we eventually locked in. I was able to send the funds directly and securely witch gave me added piece of mind. Dave met with the seller got all the paperwork taken cared of (notary, title, bill of sale, etc) as well scheduled/coordinated a new windshield replacement that the seller agreed to take care of prior to selling me the vehicle. Lastly Dave was able to clean, prepare and store the vehicle safely till we could schedule shipping to me. Dave went above and beyond my expectations! He was willing to help with whatever was needed. Reliable, friendly, vehicle knowledgeable and great communication. This was the smoothest out of state purchase I have ever done. I will definitely use vehicle purchasing service in the future. SAFE, EFFICIENT and Reasonable! Thank you very much. VPS - "Enjoy your life, I got this" Best Regards! Daniel

    I really can't say enough about Dave! My family has been working with him for all of our car…read morebuying needs for over a decade, and he is the only one we trust. Not to mention, his fee is an insane deal (and he really should be charging more for the incredible service he provides!). I was finally ready to buy my first car this month and I knew immediately that Dave would be the only one I would trust in my first car buying experience. He found me the PERFECT car well within my budget and worked with me all along the way to make sure I felt comfortable and that I was informed of all the important information. He made the entire process so easy and stress-free, and I can't think Dave enough for finding me the perfect car that I absolutely LOVE, which we signed for today! You don't need to look any further - Dave is your man! Incredible service, incredible price. Worth every penny and more!

    Give Me The Vin - Phoenix

    Give Me The Vin - Phoenix

    (2 reviews)

    My mom told me about this company as I was looking to sell my 2022 BMW 330i M Sport that had 37,000…read moremiles on it. Kelly Blue Book value on it was about $31,200 for a private party sale and about $26,000 on the low end for the trade-in value. I expected this company to offer me something in between, but they offered me a low $25,000 for it. The vehicle was in in pristine condition...not a scratch on it. I took such good care of this car, only using premium top tier gasoline, ceramic coating the exterior, never running it through an automatic car wash, only using synthetic oil, applying heat blocking ceramic tint to protect the interior, etc. I told them all of this but they didn't care and were firm on their low $25,000 offer. I wound up selling the vehicle privately for $31,000 through a Facebook Marketplace ad...$6,000 more than what this company offered. They advertise as beating Carmax and Carvana...but that's blowing smoke up people's you know what. A December 9, 2025 post to their Facebook account states that they will beat Carmax's offer and if they can't they'll pay you $100. I went to Carmax and they offered me $26,400 for the car. When I contacted GetYourVin about the $100 for not beating Carmax, the lady i spoke with played dumb and said she wasn't aware of the ad and then said she checked with management and no one responded to her. After some back and forth, the business denied the existence of the ad even though I provided screen shots. I then went to the BBB to file a complaint and the business responded stating that there are terms and conditions to the ad on their website, which, to me weren't easy to find. Buried in their FAQ is the FAQ with all the hoops you have to jump through. You have to actually sell your car to Carmax to receive the $100. The Facebook post is super misleading and I won't ever do business with this company. You shouldn't either.

    First off I was a little nervous because I had never heard about this company before but I'm…read moretelling everyone these folks are awesome I have had over two dozen cars in my lifetime and these folks were the easiest to deal with. Forgot Carvana and Car Max they just rip you off. Give me the Vin paid me $3k more then both Carvana & Car Max and it was super easy and fast. I highly recommend these folks when selling your vehicle. Shout out to Blake in their Texas office for handling my deal and I live in Buckeye Arizona

    AutoNation Chrysler Dodge Jeep Ram - Cabin filter that never got changed or touched.

    AutoNation Chrysler Dodge Jeep Ram

    (583 reviews)

    I will start off by saying that I'm not a hard person to please. I was very open and patient during…read morethis process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again.

    This was one of the most misleading and frustrating car-buying experiences l've ever had…read more We were told our "out-the-door" price was $41,334 - which any reasonable person understands to mean the total cost, including all taxes and fees. At no point did anyone clearly disclose that sales tax was NOT included. Only after the sale, when we went to register the vehicle in Nevada, were we hit with a large, unexpected tax bill that we had to pay out of pocket. This is not a small oversight -- it's a major lack of transparency and, frankly, feels deceptive. If a dealership is quoting an "out-the-door" price, it is their responsibility to make sure that number is accurate and complete. Failing to disclose something as significant as sales tax is unacceptable. This experience has completely destroyed any trust we had in this dealership.

    Valley Car Group - carbuyers - Updated May 2026

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