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    American Auto Sales

    3.9 (12 reviews)
    Closed 9:00 am - 6:00 pm

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    Phoenix Auto Collection - 2022 MALIBU! ONLY 100 miles

    Phoenix Auto Collection

    (11 reviews)

    Literally the best! Helped me out with everything even when we had obstacles! I am so happy with my…read morepurchase and would most definitely recommend to family and friends and anyone who is the market to buy! Friendly people very communicative.

    I am a retired Veteran, grandfather and was searching for a car for my grandson so he could go to…read morework after school. He found a Camaro at https://www.phxautocollection.com/ and called to check availability. Giovanni said it was available so we went to do a test drive. When we arrived Giovanni let my grandson start it but the front seat was not bolted down and wires were hanging down from the dash - so no road test but my grandson really liked the car so I (stupidly) put down $1200 to hold the car while the repairs were being made and getting my loan squared away. Unfortunately, no lender wanted to give me an acceptable loan due to over market price, age of the car and high mileage. Phoenix Auto Collection refused to lower the price to market value and after 4 days waiting for the repairs - I cancelled my offer and requested my $1200 back. Giovanni said no problem but since he could not reverse the charge on my credit card (due to financial manager not available) that I would have to dispute the charge through the credit card company which I did, and a provisional credit was issued. 30 days later Phoenix Auto Collection get the $1200 back because they showed my credit card company a receipt that I signed indicating NO REFUND - even though the actual purchase contract I signed had a cancellation clause with a full refund that is standard in the Auto Industry. Finally, after days for going round and round with the credit card company and Phoenix Auto Collection - they refused to do the honorable thing and return my $1200. We never got to test drive the car (or take possession of it), we were not able to get a reasonable loan and it cost me $1200 to learn a lesson about Phoenix Auto Collection LLC.

    Camelback Toyota

    Camelback Toyota

    (1.2k reviews)

    GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

    I've purchased many vehicles over the years and normally don't leave reviews, but this experience…read moredeserves to be shared. I've been trying to purchase a Tacoma from Camelback Toyota because I've had good experiences with the dealership in the past, including buying my Tundra there. My family has also purchased several other vehicles over the years, including Lexus models from other dealerships, so I'm very familiar with the car-buying process. Unfortunately, this experience has been extremely disappointing due to the way Mike, one of the managers, handled the situation. Initially, Ryan had quoted me $4,500 for a lift and tire package. Later, when I spoke with Mike, he changed the price to $4,875. When I asked why the price was different, he said it was because this was a different truck. I explained that the truck shouldn't matter because I was simply purchasing the same lift and tire package. I also asked whether I could keep my original tires if I purchased the package. Mike told me no and said the original tires had to stay unless I paid an additional $600. This confused me because when I purchased a lift and tires through the same dealership in the past, I was allowed to keep my original tires at no extra charge. I mentioned that I had already called other shops and found the same setup for about $1,000 less, but we were still considering doing the work at the dealership to help protect the truck's warranty. When I bought my Tundra, I was told that installing a lift outside the dealership could potentially affect warranty coverage, so we were trying to stay loyal to Camelback Toyota despite the higher price. Things became worse after I told the salesperson that I wanted to speak directly with Ryan again to better understand why the pricing and terms had suddenly changed. Shortly after that, Mike sent me what I felt was a very rude and unprofessional text message. In the text, he accused me of not taking "small steps" while claiming he was "going miles" for me. He repeatedly brought up the MSRP price of the truck and implied that I couldn't afford it. To be clear, I understood we were negotiating. The truck was listed around $55,000, and I was trying to get closer to $49,000. Ryan had previously mentioned he could potentially do around $52,200, so we were still working through numbers. Negotiation is normal in car buying, but the way Mike handled it was disrespectful and unnecessary. My wife had already left a review a few weeks ago because she also felt Mike was rude during an earlier interaction. We were actually ready to walk away at that point, but we decided to give the dealership another chance because of our previous positive experiences there and because we wanted to continue doing business with them. Unfortunately, this second experience only made things worse. What's most frustrating is the inconsistency between managers. One manager tells us one thing, while another changes the pricing and conditions completely. On top of that, I've tried asking to speak with the general manager so I can show the text messages, discuss the pricing discrepancies, and explain our concerns directly, but no one has provided me with contact information or helped escalate the issue. At the end of the day, buying a truck is a major purchase for our family. We simply wanted transparency, professionalism, and fair treatment. Instead, we were met with aggressive behavior, conflicting information, and disrespectful comments. Camelback Toyota has a large inventory and plenty of opportunities to earn loyal customers, which is why it's disappointing to see behavior like this from management. I truly hope the general manager sees this review, addresses the situation, and takes steps to improve how customers are treated moving forward.

    American Auto Sales - car_dealers - Updated May 2026

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