This place is ABSOLUTELY TERRIBLE / EVIL / MESSY!! I had to struggle for many months with endless problems with these people after purchasing the car. Making mistakes on their paperworks constantly, blaming for and yelling at the customers ... I can't emphasize more to people not to do an expensive shopping from this place. YOU WILL BE STRESSED OUT FOR A LONG TIME AND REGRET BY DEALING WITH THESE PEOPLE. AGAIN, STAY AWAY FROM THIS PLACE!!! read more

It's very hard to contact them...is there a contact number? I bought a car from them in 2021, My breaks have gone out and I need repairs. So my question is,Will they repair my breaks free of charge? read more

‼DO NOT BUY FROM THIS DEALER!!‼THESE PEOPLE ARE SCAMMERS! My husband bought a challenger hellcat from this dealership 5 months ago. He got a call from the bank (where he got a loan for the car from) a couple weeks ago saying the dealership HAS NOT SENT THE TITLE and they are no longer picking up their calls. Come to find out yesterday after calling the dmv that THE DEALERSHIP NEVER SENT IN THE TITLE TO THE DMV so the car is currently registered to the old owner and it still has a lean on it!! The dealership has LIED ON MULTIPLE OCCASIONS TO HIM and has been making him run around in circles trying to get this title. RALPHY IS THE GUY WHO SOLD HIM THE CAR AND HAS BEEN LYING TO US AS WELL AS ALL HIS WORKERS. SCAMMERS!!!‼‼ read more

the worst experience I have be involved in. Complete nightmare. These people need someone to audit them. Please. While I was there dealing with my problems, there was 3 different domestic situations between the owners and customers. THEN ! Then I had to get the POLICE involved !!!! The car I Bought didn't last me 3 weeks. I have proof of all this. Feel free to ask me for more information. Keep in mind the owner who pushes "please post amazing review before you leave my lot."" sad man, they way iv seen customers treated here the past month in my dealing with them. I can't believe I really got Legally scammed. read more

Eagle Auto Group - This is the only paper I got for the car. This vehicle you see didn't last more then 3 weeks. - Car Dealers Near Me - Phoenix, Arizona

One of the worst experiences I've had they will make u wait for nothing and all of there cars all have issue don't go to this dealership no customer service at all. they don't care literally. read more

Hello, My girlfriend was taken advantage of from a used car sales man. Her, her mother, and her female cousin went to a used car lot called "Eagle Auto Group" and the guy sold her a car that has lots of mechanical problems that were not disclosed at time of purchase. He also stated if everything wasn't as it seems he would give her money back (She paid $8000 cash). She has yet to receive the car and get the title or registration. After about 2 months, we have yet to have the car longer than 3 days because it's continuously in their shop "getting fixed". It has now been about 3-4 weeks and they had no idea the car was there to be fixed and has yet to return any of my calls. read more

DO NOT BUY A CAR HERE!!!!! My car, not only had a fuel leak but they didn't change the breaks so it led to damaged rotors, they said they would pay us back the over $1,400 but they never did. read more

DO NOT BUY. Words cannot express how deeply I regret entering this establishment. Buying a car from this shady, underhanded, low-quality business is a terrible decision. My buying experience here has been the horror story you never want to become. They sold me a lemon, then held it under the false pretense of fixing it until my warranty was up. They then lied about fixing the car and gave it back with two blown head gaskets. The car refused to start the VERY NEXT DAY. I took it to "We-Fix-It" (great place) who told me all of the issues with the car. Upon sharing this information with the dealership, they were angry with me for taking it to get looked at elsewhere and promptly had the car towed back to their dealership. They now refuse to release the car to me under the pretense of fixing it but they refuse to fix it under the pretense that they can't find anything wrong. They are liars and will cheat you out of your hard-earned money. DO NOT FALL FOR IT. Please research them THOROUGHLY and learn the lesson from others rather than learning it yourself. DO NOT BUY. read more

Camal, the owner of Eagle auto group, is a man of his word. Everyone should go and walk his lot, it's a no-pressure sales group, and they will do anything to make sure you're happy. I'm a proud owner of a black Porsche E hybrid from them, and they will make sure you're taken care of. He was the first to arrive in the a.m. when we were looking at cars. He promised me he would take care of any problems in the vehicle if they were to arise. Thank you for providing quality service and product it's hard to find now days! read more

Horrible place. They are completely incompetent on how to fix any issue on a vehicle. Worst place to purchase a vehicle in the valley. Nothing but problems with the vehicle and customer service itself. Wish I could give this establishment 0 stars. Have no idea how they are still in business. read more

Yes. This place has beautiful cars. But I was never going to imagine buying something with so many problems. An hour after I got out of the dealer. ( with a car covered in dust, cause they couldn't even wash it or clean it) My check engine light came on, the engine cover came off, I filled my tank; gas was leaking, the 2 front struts are damaged, etc. I had finally saved up to buy something I always wanted to just pay double for it for all the problems. The service wasn't even professional. Yeah sure they gave me 2 year warranty to fix any problems with the car. But broooo the mechanics they have....KNOW NOTHING! So how is this even okay?!?! I can't take it there to be fixed. Unbelievable...do not recommend... read more

Lied to me on the phone about the condition of a car. I was interested in buying a car they had on the lot. I explained that it was a far drive for me and I wanted the honest condition of the car. When I arrived it was no where near as described. I would avoid this place! read more

Worst decision I ever made was doing business with these guys and buying a car from them. They are using technicalities in the lemon law clauses for our state to hide the fact they sold me a product that legitimately had issues from day 1. I haven't even made my second payment yet and already have been stranded a total of 5 times. Only owned the car for less than 60 days. They also claim to offer help and then try and point the fingers at me and the shop I chose to take the car to be repaired one of the times because they wanted me to pay to get the car towed from Indio CA all the way to Phoenix AZ. Their so called office manager even told my wife "tough luck" on us having to forego our vacation plans as we were no where near our destination. Every single excuse in the book. Their sales staff is a joke. Check this, I also paid them for the title and registration at he beginning of March and had to call and email them repeatedly to get them to send me that as well. The temporary registration expired on 4/10/17 and it took me contacting their owner in order for the idiotic staff to do their jobs. I finally got my registration 1 week after they had expired only because I had contacted their owner. I am fed up with these guys and they even told me that because they paid me back for one of the repairs I should be happy. Really? You tell me what I should do after having to get my car fixed in California when being stranded out there with my wife and 2 kids in the middle of the night, that's doing me a favor? Well I guess it's my fault right? For choosing to purchase a vehicle and even the their manager says "you should have gotten something more reliable". But hey, they say that they can hook me up with their pricing on parts for repairs that are needed.... how convenient. Their mechanic band aided the battery issue, instead of replacing failed gaskets they used a silicone substance which did not hold and caused oil to mix with coolant fluid which is what took out the water pump they replaced on one of the repairs. They said they didn't have to give me a loaner vehicle while they fixed mine so they were doing me a favor.... well guess what, their loaner vehicle also had issues and I had to meet their sales guy late at night to switch out for "something more reliable" -dead battery upon sale -bad water pump 2 days after sale -shredded serpentine belt and busted pulleys and tensioners 1.5 weeks after the sale -leaking oil coolant hose 1.5 weeks after sale -shredded serpentine belt again 3 weeks after sale due oil leak with the oil filter housing gaskets (the seals failed due to the oil mixing with the coolant fluid) -several seals and gaskets in the system were just siliconed -$2500 later I'm still with a car that is unreliable This is the horror story I've heard about with used car lots and I am in the center of it. I know buying a used vehicle would come with some responsibility to manage repairs but all this in less than 2 months is just ridiculous and not really possible that their mechanic could have missed. I would never recommend this lot to anyone and if anything.... the owner of the lot who has minimal involvement in this business is the only person who actually has done anything for me and my family. Now I have little to no recourse and am basically SOL. I have the right to tell my story and facts to the public. Buyers beware! Don't go to this lot. Go to a reputable dealer and get a reputable vehicle. read more

Eagle Auto Group - Me and my family being towed at midnight in the middle of the desert. - Car Dealers Near Me - Phoenix, Arizona

Awful. Good thing I took it to the mechanic down the street right when I bought it. brake light comes on, needs rotors and brakes. $2000 these people say it's not covered under warranty and they will not fix it I paid $5000 down payment and $500 a month. Do not go here save your money!!!!!!!!! read the reviews they are not wrong. I even used to know these people from back in the day at the auction jokesters read more

I just purchased a vehicle from the car company the owner was friendly and personable. I got a smoking deal!!! I would totally recommend this dealership. However there was a guy that helped us who the owner recommended he was not professional in how he handled my friend!!!! He total blurted out his credit score and was less Han helpful in helping him find a carI got the vehicle checked out a lot of poor over spray on the vehicle? I stopped by and the owner did chain oil for free but did not add oil chains sticker. The show room slash customer waiting area lacks class...... read more

If I could leave NO STAR I would 100% do that. Worst place I have ever dealt with. They are schemers and sell nothing but broken down vehicles. They don't hold true to their word. I had a 550i BMW and it has had over 15+ problems with it, and counting. DO NOT GO HERE! read more

Owner is a liar. Promises you to fix the car under warranty but is incapable of doing most repairs. Never returns calls, you will have to hound them to do what they promised. Check out Maricopa courts for previous lawsuits. See BBB website for recommendations. It not good. read more

I'm not one to write reviews but...eagle auto is probably the worst "dealership" in the valley. They do bad business. Don't waste your time or money here. They are rude ,unprofessional and very unorganized. They give you a 15 day warranty but I GUARANTEE after the 15 days you will have something wrong with your car. The other day while waiting in the dealership lobby I talked to at least 3 other people that brought their car back because they were experiencing major issues with their cars once they drove off the lot... since purchasing this car I had to get new tires, a alternator and was quoted about a grand to fix something else on the car. Not to mention that they illegally sold me the car without getting the emission test completed already ... after they told me it was done already... When my boyfriend and I came to drop off the car the OWNER of the dealership snatched the keys right out of my boyfriends hands. But best believe I got a full refund... unless they wanted me to file a civil suit against them regarding the illegal business transaction. These clowns wouldn't know customer service if it hit them in the face. If I could zero star y'all I would ... read more

The cadillac i bought from them is awesome and runs great... I recently was in a car accident with another one of my vehicles and i will be returning to Eagle for my next one. read more

One of the worst experiences I've had. Sales staff, Rafi in particular is just slow, unreliable and a poor communicator. Doesn't follow through on his commitment for days. Avoid this place read more

Do not buy a car from here they will give you a 15 day warranty but trust me the car is going to have issues right after that. I bought a car in November and week 2 the check engine light came on. I took it in to be fixed they claimed to have fixed it two weeks later it came on again. I took the car back 4 times then after the 15 day they said they can't fix it unless i pay. I had to take the car to Midas I've paid over $1500 in repairs. They sold me a car with a head gasket issue. They were not fixing the check engine light problem probably just turning the light off and saying they fixed it. Which lead to more problems. read more

Good place I should have gone to! A lot better than STREETSIDE CLASSICs where I bought. I wasn't lied to or pushed in any way. They seemed to want to sell quality cars or what the car was not an inflated version of it like where I was stupid enough to buy from. STREETSIDE classics This place read more

buying from these guys is like buying from someone from facebook market‼‼ u may want to have a lemon lawyer on standby...they would treat u with the most upright respect until u pay for the car...when and if u come back with any problems they would act like they dont know u its just a money grab for these greedy fellas go somewhere else‼‼‼‼ read more

DO NOT COME TO THIS DEALER I BEG YOU!! BIGGEST SCAM ARTIST YOULL WVER ENCOUNTER. ALL their cars come with so many problems that they do not fix before purchase. They tell you what you want to hear while crossing their fingers in hope the check engine light doesn't come on soon since they temporarily erase it before you buy the car. I bought a 2013 Cadillac that I was told was in perfect condition nothing wrong. Not even a couple hours later my whole car stops on me WHILE I HAVE MY KIDS IN THE CAR ON THE FREEWAY!!!!! Car completely shuts off, took it to dealer for them to "fix" got my car back 5 days later and boom happens AGAIN. Took it back and got my car back 3 days later & boom AGAIN it shuts off. Crazy please do not come here guys. To top it off they call me a month & a half later saying they need me to take my car in to take it to see if it passes emissions!!!!!! I HAVE 3 BABIES & THEY KNEW THAT AND STILL LET ME DRIVE OFF THE LOT WITH A CAR THAT DIDNT YET PASS EMISSIONS!!. The owner is kamal & his son sal. After they get their check from you they don't give a single crap about you or your car. The owner KAMAL said with his own words " You know my cars have problems why you buy it ". Im not lying guys I'm very respectful and understand but this place here is such a scam . Please please do me and yourself a favor and do not buy from these scammers read more

Eagle Auto Group - Proof - Car Dealers Near Me - Phoenix, Arizona

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Terrible people to do business with, they will give you the run around cause they don't have the answers to any of your questions, did me dirty, dusty an just down right wrong...they don't care about there customers at all they just want every cent they can get out of you. A bunch of slime ball ass niggas...bastards will have a huge problems when legal work gets checked on them I do not advise anyone or they family to come here at all you will regret any business with them!! read more

Do not ever do business with this man! He came and got my car after being a week late and then when I went to get my belongings he had stolen my purse with my money and medicine in it. This man is crooked as they come!! read more

GREAT SERVICE!! Bought a 2013 Honda Accord from these guys over a year ago and had nothing but a pleasant first time car buying experience. Soon buying my next car from them! HIGHLY RECOMMEND read more

They might have some foreign cars but they gonna come with problems, problems that they don't tell you before hand. Buy at your own risk.

worst experience ever car was delivered undriveable needed 14k worth of work done no AC no air suspension engine sounds like it will explode any minute called several times and nothing liars stay away from these guys read more

I expected a little more then "its a used car,what do you want me to do?" When it broke down 1100 miles from home! I was expecting them to say have it towed and let the shop call us..... nope, all Rafi said was "what do you want me to do, it's a used car". On my trip the oil light went on. I pulled over, Oil all over the engine from a leaking oil hose, then the coolant low level light canon, it was supposed to have been fixed before I took delivery,10 min later the belt shredded and a no charge light came on, then a suspension light. I specifically told them I was traveling across country for work and that the car had to be reliable! They said drive it anywhere it's perfect. read more

Just bought a bmw, I'd like to thank Rafael and Rafid for all of their help in the process. They both gave outstanding service and am so happy with my purchase. Tons of vehicles to choose from so if you're in the market I'm sure you'll be able to find something. Definitely recommend this place and will be back in the future read more

Bought a 2010 Honda Civic Coupe, they sold it to us for a fair price. Their customer service and patience for the test drives was acceptable. Took it from their shop to my mechanic of 10yrs, both axels needed to be replaced, something I didn't feel test driving it. Wish I had known this or been told this before I bought it. Then.... I waited 2 months for the title, had to go down there to pick it up, they couldn't find it. Went the next day, and I had to take it to TCM motor vehicle service to put the title in my name. Once I was there they said that Eagle Auto had not done emissions (by law they are supposed to do it), thus back to Eagle Auto. Eagle Auto asked me to take it to get emissions done and they would reimburse me, once I did that then I went back to TCM motor vehicle services and Matt Eagle auto there for the title. Talk about a hassle. It starts with the leadership there. The workers are fine, but the leader/owner is arrogant and seems to not care about the customers and even talked down to his employees in front of me. High end selection, but be ready for a hassle and to deal with an arrogant owner. Side note Glow: The older gentleman who went with us to test drive who also was also part of the previous ownership was a very pleasant man, he should be the face of the company read more

This dealership is garbage say they will do one thing and don't follow through and false advertising

These people are very very unresponsive, I left my car here saturday morning to get it checked up, they them told me to come back at 5:30pm since they would be there, I got off of work at 5pm and got there at 5:15pm and they were closed and on the website it even says they close at 6pm. This is such an inconvenience because now I have to wait until monday at 10am to get my car. Very unprofessional, unreliable and unresponsive read more

I purchased a 2007 BMW 750Li form Eagle. The car has been great. Right after purchase the power steering rack failed. I brought the car back worried about what would happen. knowing these cars do have high mileage I always knew there would be cost. However a new rack means removing the engine. The owner let me use an X3 for the days while Eagle replaced the entire rack. These guys are stand up guys... More honest than the actual dealership... Mike read more

I wanted a classic car like my son and even though I didn't purchase, the staff was great, no lot sharks and reasonably priced vehicles. I would have bought from them if I had the time. Not Streetside classics where my son got sold a lemon. With rude and cheap shot comments by the staff about the sale. read more

Drove all the way from cave creek and bell rd to have the car I specifically asked to see not be able to start which is unbelievable that you'd make a potential customer drive 21 miles to tell them "sorry it won't start" won't be returning as that is the most ridiculous thing I have ever heard. Should've called me and let me know it wasn't in working condition when I had called yesterday and let them know I was interested. Then I'm told it's because they have 80 cars so how are they suppose to check them all..... excuses... they respond with excuses. Bullshit from a bullshit dealer. Such a waste of my time and fuel. read more

My husband and I purchased a vehicle from Eagle Auto Group and have had nothing but trouble getting them to stand up to their word and written warranty. After a short test drive, I noticed that the steering wheel was shaky over 50 mph. Shane, the salesperson, assured me that he would have it looked at and repaired by their off-site mechanic. The vehicle was in otherwise good working order and shape, and at the time, no warning lights had lit up indicating a problem. I trusted that they would remedy the issue and I would take delivery of the vehicle when it was rectified. I proceeded with signing of the loan documents and waited for the car to be returned so I could drive it home. A few hours later, another employee returned with the vehicle and said it was driving great, it was a bad tire and now the problem was fixed. He said he drove it on the freeway and it drove nice. I took delivery of the vehicle knowing I had a 15 day/500 mi warranty and if a problem arose, they would have to fix it. Plus, Shane gave me his personal cell phone if there were any problems when they were closed and directed me to call his cell. I left and as I gained speed on the freeway the car was so shaky that I was getting sick to my stomach. I called Shane immediately and he said we could take the car to our repair shop and they would cover the costs. He wanted me to go to "His guy", the following day, who didn't have a business name by the way (Shane told me the color of the building and the general location). After getting home, I searched the area where he wanted me to take the vehicle and due to the questionable neighborhood, I informed him that I was not comfortable being anywhere near there. He said that I could take the vehicle to my shop of choice, they can't pay the entire bill but they will help with it. The next day I took the vehicle to three tire shops, while on my way there the "Brake pad wear" light came on. Upon a brief visual inspection and based on my findings, all three tire shops agreed that the car had the wrong size wheels and tires and the only way to fix it would be to order new wheels and tires. We had no choice but to do that and garage the vehicle until this was done. 4 weeks later the wheels and tires arrived, we took the vehicle into the Porsche dealership and after a complete inspection they discovered that the back brakes were completely out...SAFETY ISSUE! We had to come out of pocket over $7000 between the wheels, tires and brakes and now Shane is giving us the run around. I'm not asking for the entire amount, only the cost to repair the brakes because that is a SAFETY ISSUE and any vehicle sold in the U.S. has to be sold with operational brakes. Shane gave us his word, and we have a written warranty. When I spoke to him, he said that we never told him about the brake problem and it was too long ago. I explained that the vehicle had been garaged the entire time and now is 400 miles into the 500 mi warranty. He said that we should have taken the vehicle back to him because they can do it cheaper so he is not paying for the repairs. I informed him that we have the right to take the vehicle to a shop of our choosing and since it is a Porsche, it will be repaired at a Porsche dealership. When I questioned him about the brakes he stated "we do not do inspections on the vehicles before placing them for sale..." because the place where we acquire the vehicles assures us they're ready to sale and in good shape." Bottomline, If Eagle Auto Group had properly inspected and fixed the vehicle before placing it up for sale, this all would have been avoided. Shane and the owner of Eagle Auto Group, put myself and my 10 yr old daughter into a dangerous vehicle. This could have been a far worse outcome. Luckily no one was injured, or worse! Unfortunately, our only recourse is small claims court. read more

Traded in a car and two months later get a demand letter for pay off. They didn't pay off my trade in nor send in my registration and license fees as I have not received my license plate either. read more

We came to Eagle to purchase a second car for us. The Nissan that was listed and interested us turned out to be unavailable as it had yet to be inspected thoroughly by their on site mechanic. In the course of waiting a few days, we ended up buying a car from another dealer in town. However, we really liked all four of the people who assisted us at Eagle. Shane in particular was extremely helpful to us and is someone we would happily go to in the future. We actually wish we would have bought a car from Eagle instead. read more