I needed to buy a car and wasn't sure where to start. My mom recommended that I look on Car Gurus and start there. I was surprised to see that their prices were lower than other dealers for the specific make and model I wanted. In fact, their prices were so reasonable that I was able to afford a brand new 2018 Ford Focus with less than 10,000 miles!! Nearly too good to be true!
I wanted to purchase the car before the weekend, since I was worried it would not be there on Monday. However, the problem was that I did not have someone who could drive me to the dealership to pick up the car, which was about 45 minutes from my home. Alex, the owner of Nation Auto Group, offered to drive the car to my house. By the time he was able to come with a second person to drive him back to Phoenix, it was after 8 o'clock at night! He detailed the car for me and delivered it personally to my door after dark, which was completely out of normal business hours. Within less than 24 hours of starting my research to find a car, he had brought me a new car right to my doorstep. I've never even heard of anyone doing anything like this before!
Several months after I purchased the car from him, the horn on the car went out. I told Alex about it, and he said he would fix it for me free of charge, when he certainly didn't have to. He promptly arranged a time for me to come in to his dealership, where he repaired the horn and personally put on my new license plate that had arrived at that point.
He went above and beyond to make the process of buying a new car ridiculously simple and effortless. He was extremely professional, yet down-to-earth, easy to talk to, and prompt in his responses. He gave me his personal number to text, which was more convenient for me.
Shortly after he fixed my car horn, I received a piece of mail that contained a thank you note from him as well as a $10 Starbucks gift card. This completely made my day! Everything from the small to the big gestures were so appreciated every single step of the way.
I am so grateful for the ways in which Alex bent over backwards to make my life easier, even at the expense of his own. He is a true testament to being an honest car salesman, who really has the buyer's best interest at heart.
I would highly recommend Nation Auto Group to anyone who is looking to purchase a vehicle. Needless to say, I will be going to them for my next car. They have set the bar high for dealerships everywhere! Cheers to Nation Auto Group! read more