Cancel

Open app

Search

Auto House Phoenix

3.2 (53 reviews)
Closed 9:00 am - 6:00 pm

Services - Auto House Phoenix

Auto maintenance

Auto repairs

Routine automotive maintenance

1 More Service

Car buyers

Auto House Phoenix Photos

You might also consider

Recommended Reviews - Auto House Phoenix

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

A detailed automotive repair invoice from Auto House Phoenix, listing multiple engine repair services including thermostat replacement, coolant exchange, and pressure switch circuit repair. The invoice includes itemized costs for labor, parts, shop supplies, and sales tax, with a total amount of $2,629.21. The document also displays the date and time of the service, along with customer and vehicle information.

I think they knew what the were selling so they used their OBDII Sanner and wiped the error before my short test drive so the issue didn't even register till the next day. these people are scam artists. they sell garbage here, watch out. the car they sold me on second day after driving around the check engine light came on, and there was noise in the transmission, and the code was The P0523 code on a 2015 Dodge Journey STX AWD indicates a high engine oil pressure reading, meaning the powertrain control module (PCM) detects an abnormally high voltage signal from the engine oil pressure sensor. Common causes include a faulty sensor, wiring issues, incorrect oil type or level, or internal engine problems like a restricted oil passage or a malfunctioning oil pump. Addressing the code requires troubleshooting to find the specific cause, starting with checking the oil and sensor, and potentially involving a mechanic for internal engine diagnosis. This video explains what the P0523 code means and how to diagnose it: then they told me they wouldnt pay for any repairs. the attached is a repair bill that they dont want to pay for the repair. like I said I reported these issues right away within two days of purchase and this is how they treat customers.

Conversation with manger, got ghosted after I told him  I sold cars and know the business - The image shows a smartphone screen with a text message conversation. The first message is from a phone number, discussing factors affecting the offer for a car trade-in, including cash or financing, EV credit, and vehicle details like age, mileage, and condition. The reply messages are from the user, stating they qualify for the EV credit, do not need to negotiate, and have experience selling cars, implying they are knowledgeable and not interested in dealing with inexperienced sellers.
Rocco P.

Stay away from places like this. I got ghosted after I told him I used to sell cars and know the business. Places like this that can't give you an out the door prices are banking on customers that didn't do their research they will add unexpected fees etc. etc. Always ask for an out the door price and if they don't give it to you or try to bob and weave around big red flag and stay away. Scumbags is what it comes down to

A blue Jeep is positioned on a flatbed tow truck during nighttime. A person wearing a red shirt and beige pants is securing the vehicle, which appears to be in the process of being transported. The scene is dark, with limited lighting illuminating the vehicles and the individual. The background shows a dark sky and a fence on the right side.
Mykaela T.

I hate to write this review, but it's needed. Short story- the car keeps breaking down & I was left stranded in another state, which I still don't have my car back after 45 days due to ongoing mechanical issues. Auto house is NOT who you want to purchase from. Trust me. The long version- In Feb of 2023 I bought a Jeep from the dealership, a car I have wanted as long as I can remember. The process of getting the car was fine but that evening after purchasing it I noticed some red flags, things like the hard top didn't sound like it was on all the way & things like the "touch screen radio" they advertised didn't work at all. The dealership did try to look at these things but ultimately found nothing wrong. The very next day, not even 24 hours after, I decided I wanted my original car back because I didn't trust this jeep. They said they can't do that. Legally they didn't have to, but ethically after one day, they should have. As time went on I found out that the radio is only compatible with android phones & had no way of connecting except with wifi, I was told I would need to replace it to use apple car play for music or GPS. The roof in fact was NOT on, because it was missing parts. I fixed that by purchasing the parts. Weird things started to come out of the vents, like sticks of incense. This has me asking "did they even look at this car before selling it???" The car squeaks & screeches over any & all bumps. The brakes squeal & I emailed about this just after I bought it, no response on that. Have to hit them so hard to stop the car. About 60 days after my purchase date my car over heated on my way home from school & I had to bring it in to be serviced. One of the MAIN points I stressed to this dealer is I am in my last year of nursing school, I need something reliable, I go to hospitals all over the valley. The service manager said "Wow its barely been 60 days" when I had it fixed. Paid the deductible & moved on. Well, on July 5th 2023 my car overheated AGAIN while I was in Elko, Nevada for my father in laws funeral. I was stranded in the middle of nowhere, no way to get to Salt Lake (closest airport) & I had a nursing clinical in one day. This was an unexpected funeral but I was confident my car would get me there & back safe. I was WRONG. This not only cost me so much time, stress & money in a time of grief; it's almost October & I am still without a car because they are seeing all kinds of red flags at this mechanic shop, who are two very kind and reliable women that I actually trust. Interesting that this wasn't mentioned when serviced at AutoHouse? When I emailed the service manager he pretty much said that's terrible, best of luck. I truly believe that this car was sold to me knowing there were major issues & this is why they didn't want to take it back. I am terrified to drive this car back to Arizona from Nevada. I am scared to even bring it into the desert because what if I get stranded again? This isn't a normal feeling to have with a vehicle that's meant to be taken off roading & should definitely be able to handle a 12 hour drive. If you are in a season of your life where purchasing a car is less about reliability, I think auto house is fine. If you are looking for something honest & reliable, look elsewhere. Look at dealerships that are confident enough to guarantee their cars, not just get them out of their possession. There is a reason people hate buying cars, things like this happen. I question the honesty & integrity of this dealership. Is it worth the money to do bad business? It must be. The person who sold me this car doesn't even work here anymore so I think this says a lot. Thank you Auto House. I hope nobody treats your daughters the way you've treated me. Update: Auto house had to shut down a location for "sketchy" and unethical behavior. They also claimed they did none of the above mentioned when I reported them to the BBB. I was without the car for over 3 months and it has ongoing electrical issues and more. It caught fire inside the cab of the car.

A printed document titled 'Auto House' details the purchase of a 2013 Lexus GS 450h, including vehicle specifications and pricing. Handwritten notes on the document mention a total price of $19,144, a discounted price of $11,982, and a payment option for cash. The document also includes a circled amount of $19,144 and additional handwritten annotations about payment methods. The paper appears to be a car sales agreement or quote, with sections for signatures and dates.

The epitome of bait & switch is Auto House.... I reached out for a vehicle priced online (see screenshots attached) for $11,982. When I called I was told that's actually not the real price. I told them I would pay cash. I was told I would be followed up with shortly. The salesman was great. He texted me additional pictures and emailed me the CarFax immediately, per his word. I was told the advertised price was only if I "qualified" for their discounts and they would follow up with me on a cash price. Take a guess at the price they sent me...The price (see attached) was 60% HIGHER than the advertised price. There are identical cars with HALF the mileage for the ACTUAL price they offered me (see attached). How they are able to advertise like this on AutoTrader, etc. is beyond me. It was so unreal that I had to write this email as a warning, especially for older folks, or perhaps those new to our country or language, that this kind of deception is not acceptable or normal and is down right shady. They added $1,798 in FEES for window tint (the car already had tint and there's no way they installed it as the vehicle hadn't even been detailed yet as it had only been posted for sale online the night before I reached out to them even the pics I was sent showed the interior was dirty) the other fees were for GPS and door edge guards. I wanted neither of these (see highlighted in red on invoice attached). This place is a rip off shop. Buyer beware. PS To the nice salesman that helped me, go get a job at a real dealer where you can operate with integrity and actually sell vehicles and sleep at night.

Thank you Michael Henson! - A white box holds six cookies decorated with white icing and orange and blue sprinkles, each individually wrapped in clear plastic. A thank you card from Auto House Phoenix, featuring a smiling woman and a child in a car, is placed inside the box. The card includes contact information and a logo of a garage door with a car, indicating the business's automotive focus.
Bobbie R.

I needed an upgrade. I called and was assisted immediately, Michael Henson made himself available right away. I was given an appointment that day. I went in, test drove vehicle and purchased it. I was in and out of Auto House (about an hour). I have never experienced such fast service when purchasing a vehicle. Auto House is much more better than a dealership. Today I received thank you cookies in the mail. Thank you Michael Henson & Auto House!

Email from the Gap Insurance from months ago. My finance company has NOT received my check. - The image shows a screenshot of an email sent from Auto House Phoenix, dated November 22, 2024, at 1:04 PM. The email states that the recipient's contract has been canceled and that a refund check is being sent to the dealer, expected to arrive within two weeks. The email includes a signature with a handwritten-style 'Thanks,' and the message encourages follow-up with Auto House Phoenix if there are questions.

DON'T EVER BUY A CAR HERE! This is the worst place to buy a car. I worked with the Marcella & Frenchy. They got me in the car but the car had blinking mileage and I smelt coolant. I brought the car back the next day and they said they would fix the issue of the mileage and nothing was wrong with the a/c unit. Well... not even 6 months later, the car started overheating and then the engine went out and hadn't had the vehicle for a year, let alone 8 months. So I cancelled the gap insurance and Auto House is NOW refusing to issue the gap insurance check to the Finance Company. They are giving excuses stating they moved from Tempe to Phoenix (claiming it's a "different" business) and they are not responsible for anything pertaining to the Tempe Location but still have some of the same individual working at this new Phoenix Location. The individual at this company has now asked me to stop calling this morning because I have questions. They refuse to answer questions as to WHY the Tempe location closed. I'm really considering a lawsuit now. But they will offer me a discounted rate for a new/used engine. CRAZY. They could have replaced the engine under warranty the day AFTER I bought the 2016 Chrysler 200-15 day Lemon Law. Jeff at this Phoenix location has no useful information and appears not to be a help either. How is a check sent to your company, no one has documentation of it and I'm given a address to write a letter to inquire about my check. This is unacceptable business practices! This engine issue would have and could have been avoided if they had fixed my vehicle the very next day!!!!! Right is Right and Wrong is Wrong. Period. You don't just take people's money and except them to just be done with the issue. We work too hard for our money to just to throw it away on a NON-WORKING CAR! If anyone knows the REAL reason why the Tempe location closed and would like to share, please contact me.

Last texts - A text message conversation between two individuals, with one requesting a pencil, a back-up contract, and discussing leaving the NX vehicle to take paperwork to her. The other responds with a call request. The conversation continues with a discussion about damage to the NX, an offer of 32600, and a clarification about the offer including additional costs. The messages include references to vehicle models, damage assessment, and negotiation details.
Simon W.

The absolute definition of car sales stereotype. Was interested in a 2021 GLC with a bad car fax. Sent them my trade information which included pictures of some existing damage. They gave me a total with a warranty, gap and $500 tint. I asked for all that crap to be removed and was told they added the ceramic tint to the vehicle (even tho the carfax shows it was tinted when new). I made an offer that was 1300 less. They then told me they need to see my trade. I asked if they reviewed the pictures. They said no and asked if I was quoted to repair the damage, I said yes 1500 they then reduced my trade by 1500 and said they didn't review the photos which were sent in my very first contact with them. It's their mistake to not review all the information presented to them. Total amateur mistake. I offered another $500 because of their mistake. I wanted to be at 32500 out the door which means to most people that's what the total is. The GM Jeff called me to say they can do that with 2k down. In what world is that acceptable? Total rat house. Would highly recommend steering clear. They have blocked my cell now. Total Clowns

Damage
Kaylen L.

They sold me a salvage, probably stolen vehicle, added 3500 to my loan I didn't ask nor signed for especially when they only cover 25 dollars for 2 repairs... ridiculous. Jerry told me to go fuck myself and to do what I wanted with it. They would not touch it. Airbags were deployed never put back. I have proof of all accusations. It went from 1399 to 20000. This car was never mine to begin with. Finance company is TRASH. They are definitely a family owned and all work together in this scandalous trade, run Away far far away.. they don't even have a service shop odometer tampered with as well.

These two.... - The image depicts two vehicles parked in a parking lot: a white Acura SUV on the left and a red Dodge minivan on the right. The vehicles are parked close to each other, with the Acura's rear and the Dodge's front visible. The background includes trees, a building, and a clear sky, indicating an outdoor setting during daytime.

See all

Photo of Bah Z.
0
12
2

5 months ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

9 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

15 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of G P.
0
6
1

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Mykaela T.
214
21
44

1 year ago

Helpful 2
Thanks 1
Love this 1
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Aria S.
7
10
21

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 2
Thanks 2
Love this 0
Oh no 1

1 year ago

Helpful 1
Thanks 1
Love this 0
Oh no 0
Photo of Bobbie R.
138
4
10

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of B J.
0
11
3

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 1
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Michael S.
282
74
37

4 years ago

Helpful 3
Thanks 1
Love this 4
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Doug E.
334
14
0

3 years ago

Helpful 2
Thanks 1
Love this 3
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

4 years ago

Dan Finn was an amazing salesman! I highly recommend him and Auto House!!!! Fantastic service from start to finish!

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Thanks to Alex, he helped me so much! Super professional ,quick, and geniune. Thank you Autohouse you guys rock

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

do not buy anthing from here. safety reports and repairs done are shaded, poor, and just enough to get it out the door.

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Great staff and honest people. Was treated fair and felt I accomplished my goal upon leaving.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - Auto House Phoenix

Review Highlights - Auto House Phoenix

Dan is a nice guy who was easy to work with, not overbearing, just what you would want in a car salesperson.

Mentioned in 5 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Car Buyers 396 times last month within 15 miles of this business.

Verify this business

Newman Auto Network - Congratulations Tim!

Newman Auto Network

(19 reviews)

These guys are awesome!…read more I've bought a few vehicles from Brian and I have referred him to many as well and they have always been super honest and very helpful. They work with new and used cars and as well I have bought a commercial van from him as well. He always takes his time to help and he finds you the best deal that you could find and makes sure that the car is in great shape. I will definitely reach out to them with any other vehicle needs. Thanks Brian!

Out-of-State Buyers Beware! Seller/Owner (Brian) did not disclose significant cosmetic defects with…read morethe vehicle (Ferrari California). He initially asked for a cash deposit (cashapp, Zelle, etc) to hold the vehicle until I could arrive 4 days later. Thankfully I used a credit card (disputable vs. cash). Upon arriving I found major cosmetic defects with the vehicle that he brushed off as nothing (the perimeter of both headlights were scratched/crazed and the entire dash was delaminated and puffy). The vehicle was not even washed or detailed and the weather had been clear for several days prior to my arrival. After seeing the true condition of the car I was not happy so I decided to pass on it. He refused to refund my significant deposit even though I never agreed or signed a purchase agreement and he never disclosed the deposit was non-refundable (otherwise I would not have sent one). This is a very deceptive and unfair business practice. STAY AWAY FROM THIS SELLER! He is NOT honest! Any response to this review by his company would be lies!

A Lot Of Used Cars - 2004 Jaguar XJ8  Only 101K Miles! $ 4,500 Call 480-625-7000

A Lot Of Used Cars

(15 reviews)

I usually hate buying a vehicle, the constant haggling of pricing, going back and forth with the…read moresales manager with payment / interest rates, and the hours spent at the dealership. However, I didn't experience any of that here at a "A lot of cars". First, I never felt hassled. I found the car I liked through my banking app that uses truecar car buying app which automatically sent my contact info to the owner when I clicked to see the exact pricing. The owner called and I told him I'm just browsing. That was not a problem, he was quick to offer a text with the car info and that he would leave me be and to reach out to him if I wanted to look at the car or any others. I really appreciated that, especially after getting harassed by other dealerships that will continue to call and text you. Second, we showed up and were treated like VIPs, we were quickly able to checkout the vehicle we wanted and it was completely detailed and ready to go. We got to test drive it where ever in the area to ensure we got to see the handling of it. Third, the vehicle condition! I was a little concerned with the miles as I usually never purchase a vehicle With over a 100k but you could tell they took the time to ensure the car was looked over, lots of new parts, and it drove and still runs flawlessly. Fourth, the trade in and payment process was so easy and streamlined. Worked with the owner from start to finish and it took us about 45 mins tops! Part of it was my fault with recently getting married and half of my information I had changed my name but the other half didn't. It led to some confusion. Bonus! the website is kept up to date. When I showed up the car I wanted was there and every vehicle online was there. At the end of the day I was happy with the process and have even referred family.

Charlie is a wonderful man to do business with. The entire experience was smooth, quick and…read morefriendly.. I highly recommend reaching out to Charlie when you are in need of a vehicle.

All Price Auto Sales - Coach Greg and his wife Dana with their 2004 Toyota Prius

All Price Auto Sales

(1 review)

I am extremely happy with All Price! I found a Prius that I wanted to look at online. I was buying…read morea car for my son to learn how to drive and eventually use for school. I didn't have a huge budget, but needed to have something reliable. As it turned out, I didn't fall in love with the car I went to see. There was no pressure applied to move forward. Jeff however, had a line on another vehicle that would be coming in with low miles. I was very interested and asked that he contact me with the details when available. As promised, this car was in fantastic shape, had all the car fax information and was at a very fair price. I do not personally care for negotiating over a price so this was important to me. I have purchased my fair share of cars in my day. This was a top notch transaction. They are very professional and perform with integrity. The battery warranty was a life saver. While the car has low miles, it's 12 years old. I suppose it is fair to expect those old batteries to wear down. After about 6000 miles, they fixed/replaced the battery with no hassles! I've been driving my sons future car to save on gas. When I turn it over to him, I see another Prius from All Price Auto in my future.

From the owner: With years of experience serving the Phoenix area, our dealership is dedicated to offering…read morehigh-quality, pre-owned vehicles to our customers. From the moment you walk through our door, we're committed to providing you with a great car-buying experience. With our skilled sales staff and financing options, we'll help you get the vehicle you want, at the great price you deserve. Our goal is for you to be so delighted with your vehicle purchase that you'll come see us when you need your next car and will happily recommend us to friends and family. Customer referrals are the ultimate compliment. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that's the "right fit." Feel free to browse our inventory online and check out the Featured Vehicles section on our homepage. If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. To learn more about our dealership and how we can help with your next vehicle purchase, please call or stop by in person. We look forward to meeting you.

888JUNKCARS

888JUNKCARS

(23 reviews)

How can you give a 5 star +++ review? They were amazing. I reached out trying to get information…read morebecause I wasn't sure how the process worked or the timeline. Even though I wasn't prepared, they were super patient, friendly, and helpful. Months later, when I got everything figured out on my end, I reached back out. I received the same kind of professional enthusiasm as before. Very accommodating, making the process smooth and painless. They did all the work, all the hassle, and gave us a very fair cash price.

I wish I called them sooner to remove my junker. The transmission died on my 2008 Nissan during…read morethe COVID lockdown and I had it sit behind my RV gate for the past 4 years. I should have called that very day but time and life got away from me and it wasn't a big priority either. Finally, I made the call but had to leave a message. JC returned my call a short time later and he is just awesome. Whatever anxiety I had was quickly erased. The whole process was very fast and easy. I called at 9am and my poor junker was gone by 11:30am same day. How incredible is that? The most important tip I can give to prospective customers is to manage your expectations. You are not going to come into a windfall and that should not be your priority when you call. Hubby was just happy to get the junker out of our backyard once and for all, regardless of any cash. Did I mention that you will be paid in cold, hard cash? And this company will come to you and tow away your unwanted vehicle for FREE? This is worthy of a bonus 6th star. What we ended up getting exceeded expectations and will be put towards our summer vacation. Many thanks to JC and Matt! I will happily refer this company to anyone who is need of their services.

Auto House Phoenix - carbuyers - Updated May 2026

Loading...
Loading...
Loading...