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    Auto House Phoenix

    3.2 (53 reviews)
    Open 9:00 am - 6:00 pm

    Services - Auto House Phoenix

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    1 More Service

    Car buyers

    Auto House Phoenix Photos

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    Recommended Reviews - Auto House Phoenix

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    I think they knew what the were selling so they used their OBDII Sanner and wiped the error before my short test drive so the issue didn't even register till the next day. these people are scam artists. they sell garbage here, watch out. the car they sold me on second day after driving around the check engine light came on, and there was noise in the transmission, and the code was The P0523 code on a 2015 Dodge Journey STX AWD indicates a high engine oil pressure reading, meaning the powertrain control module (PCM) detects an abnormally high voltage signal from the engine oil pressure sensor. Common causes include a faulty sensor, wiring issues, incorrect oil type or level, or internal engine problems like a restricted oil passage or a malfunctioning oil pump. Addressing the code requires troubleshooting to find the specific cause, starting with checking the oil and sensor, and potentially involving a mechanic for internal engine diagnosis. This video explains what the P0523 code means and how to diagnose it: then they told me they wouldnt pay for any repairs. the attached is a repair bill that they dont want to pay for the repair. like I said I reported these issues right away within two days of purchase and this is how they treat customers.

    Conversation with manger, got ghosted after I told him  I sold cars and know the business
    Rocco P.

    Stay away from places like this. I got ghosted after I told him I used to sell cars and know the business. Places like this that can't give you an out the door prices are banking on customers that didn't do their research they will add unexpected fees etc. etc. Always ask for an out the door price and if they don't give it to you or try to bob and weave around big red flag and stay away. Scumbags is what it comes down to

    Mykaela T.

    I hate to write this review, but it's needed. Short story- the car keeps breaking down & I was left stranded in another state, which I still don't have my car back after 45 days due to ongoing mechanical issues. Auto house is NOT who you want to purchase from. Trust me. The long version- In Feb of 2023 I bought a Jeep from the dealership, a car I have wanted as long as I can remember. The process of getting the car was fine but that evening after purchasing it I noticed some red flags, things like the hard top didn't sound like it was on all the way & things like the "touch screen radio" they advertised didn't work at all. The dealership did try to look at these things but ultimately found nothing wrong. The very next day, not even 24 hours after, I decided I wanted my original car back because I didn't trust this jeep. They said they can't do that. Legally they didn't have to, but ethically after one day, they should have. As time went on I found out that the radio is only compatible with android phones & had no way of connecting except with wifi, I was told I would need to replace it to use apple car play for music or GPS. The roof in fact was NOT on, because it was missing parts. I fixed that by purchasing the parts. Weird things started to come out of the vents, like sticks of incense. This has me asking "did they even look at this car before selling it???" The car squeaks & screeches over any & all bumps. The brakes squeal & I emailed about this just after I bought it, no response on that. Have to hit them so hard to stop the car. About 60 days after my purchase date my car over heated on my way home from school & I had to bring it in to be serviced. One of the MAIN points I stressed to this dealer is I am in my last year of nursing school, I need something reliable, I go to hospitals all over the valley. The service manager said "Wow its barely been 60 days" when I had it fixed. Paid the deductible & moved on. Well, on July 5th 2023 my car overheated AGAIN while I was in Elko, Nevada for my father in laws funeral. I was stranded in the middle of nowhere, no way to get to Salt Lake (closest airport) & I had a nursing clinical in one day. This was an unexpected funeral but I was confident my car would get me there & back safe. I was WRONG. This not only cost me so much time, stress & money in a time of grief; it's almost October & I am still without a car because they are seeing all kinds of red flags at this mechanic shop, who are two very kind and reliable women that I actually trust. Interesting that this wasn't mentioned when serviced at AutoHouse? When I emailed the service manager he pretty much said that's terrible, best of luck. I truly believe that this car was sold to me knowing there were major issues & this is why they didn't want to take it back. I am terrified to drive this car back to Arizona from Nevada. I am scared to even bring it into the desert because what if I get stranded again? This isn't a normal feeling to have with a vehicle that's meant to be taken off roading & should definitely be able to handle a 12 hour drive. If you are in a season of your life where purchasing a car is less about reliability, I think auto house is fine. If you are looking for something honest & reliable, look elsewhere. Look at dealerships that are confident enough to guarantee their cars, not just get them out of their possession. There is a reason people hate buying cars, things like this happen. I question the honesty & integrity of this dealership. Is it worth the money to do bad business? It must be. The person who sold me this car doesn't even work here anymore so I think this says a lot. Thank you Auto House. I hope nobody treats your daughters the way you've treated me. Update: Auto house had to shut down a location for "sketchy" and unethical behavior. They also claimed they did none of the above mentioned when I reported them to the BBB. I was without the car for over 3 months and it has ongoing electrical issues and more. It caught fire inside the cab of the car.

    The epitome of bait & switch is Auto House.... I reached out for a vehicle priced online (see screenshots attached) for $11,982. When I called I was told that's actually not the real price. I told them I would pay cash. I was told I would be followed up with shortly. The salesman was great. He texted me additional pictures and emailed me the CarFax immediately, per his word. I was told the advertised price was only if I "qualified" for their discounts and they would follow up with me on a cash price. Take a guess at the price they sent me...The price (see attached) was 60% HIGHER than the advertised price. There are identical cars with HALF the mileage for the ACTUAL price they offered me (see attached). How they are able to advertise like this on AutoTrader, etc. is beyond me. It was so unreal that I had to write this email as a warning, especially for older folks, or perhaps those new to our country or language, that this kind of deception is not acceptable or normal and is down right shady. They added $1,798 in FEES for window tint (the car already had tint and there's no way they installed it as the vehicle hadn't even been detailed yet as it had only been posted for sale online the night before I reached out to them even the pics I was sent showed the interior was dirty) the other fees were for GPS and door edge guards. I wanted neither of these (see highlighted in red on invoice attached). This place is a rip off shop. Buyer beware. PS To the nice salesman that helped me, go get a job at a real dealer where you can operate with integrity and actually sell vehicles and sleep at night.

    Thank you Michael Henson!
    Bobbie R.

    I needed an upgrade. I called and was assisted immediately, Michael Henson made himself available right away. I was given an appointment that day. I went in, test drove vehicle and purchased it. I was in and out of Auto House (about an hour). I have never experienced such fast service when purchasing a vehicle. Auto House is much more better than a dealership. Today I received thank you cookies in the mail. Thank you Michael Henson & Auto House!

    Email from the Gap Insurance from months ago. My finance company has NOT received my check.

    DON'T EVER BUY A CAR HERE! This is the worst place to buy a car. I worked with the Marcella & Frenchy. They got me in the car but the car had blinking mileage and I smelt coolant. I brought the car back the next day and they said they would fix the issue of the mileage and nothing was wrong with the a/c unit. Well... not even 6 months later, the car started overheating and then the engine went out and hadn't had the vehicle for a year, let alone 8 months. So I cancelled the gap insurance and Auto House is NOW refusing to issue the gap insurance check to the Finance Company. They are giving excuses stating they moved from Tempe to Phoenix (claiming it's a "different" business) and they are not responsible for anything pertaining to the Tempe Location but still have some of the same individual working at this new Phoenix Location. The individual at this company has now asked me to stop calling this morning because I have questions. They refuse to answer questions as to WHY the Tempe location closed. I'm really considering a lawsuit now. But they will offer me a discounted rate for a new/used engine. CRAZY. They could have replaced the engine under warranty the day AFTER I bought the 2016 Chrysler 200-15 day Lemon Law. Jeff at this Phoenix location has no useful information and appears not to be a help either. How is a check sent to your company, no one has documentation of it and I'm given a address to write a letter to inquire about my check. This is unacceptable business practices! This engine issue would have and could have been avoided if they had fixed my vehicle the very next day!!!!! Right is Right and Wrong is Wrong. Period. You don't just take people's money and except them to just be done with the issue. We work too hard for our money to just to throw it away on a NON-WORKING CAR! If anyone knows the REAL reason why the Tempe location closed and would like to share, please contact me.

    Last texts
    Simon W.

    The absolute definition of car sales stereotype. Was interested in a 2021 GLC with a bad car fax. Sent them my trade information which included pictures of some existing damage. They gave me a total with a warranty, gap and $500 tint. I asked for all that crap to be removed and was told they added the ceramic tint to the vehicle (even tho the carfax shows it was tinted when new). I made an offer that was 1300 less. They then told me they need to see my trade. I asked if they reviewed the pictures. They said no and asked if I was quoted to repair the damage, I said yes 1500 they then reduced my trade by 1500 and said they didn't review the photos which were sent in my very first contact with them. It's their mistake to not review all the information presented to them. Total amateur mistake. I offered another $500 because of their mistake. I wanted to be at 32500 out the door which means to most people that's what the total is. The GM Jeff called me to say they can do that with 2k down. In what world is that acceptable? Total rat house. Would highly recommend steering clear. They have blocked my cell now. Total Clowns

    Damage
    Kaylen L.

    They sold me a salvage, probably stolen vehicle, added 3500 to my loan I didn't ask nor signed for especially when they only cover 25 dollars for 2 repairs... ridiculous. Jerry told me to go fuck myself and to do what I wanted with it. They would not touch it. Airbags were deployed never put back. I have proof of all accusations. It went from 1399 to 20000. This car was never mine to begin with. Finance company is TRASH. They are definitely a family owned and all work together in this scandalous trade, run Away far far away.. they don't even have a service shop odometer tampered with as well.

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    Page 2 of 2

    Ask the Community - Auto House Phoenix

    Review Highlights - Auto House Phoenix

    Dan is a nice guy who was easy to work with, not overbearing, just what you would want in a car salesperson.

    Mentioned in 5 reviews

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    People searched for Car Buyers 381 times last month within 15 miles of this business.

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    Auto House Tempe - No-Pressure, No-Rush Experience: We understand the joy of car buying. Our friendly sales team is committed to assisting you without any rush

    Auto House Tempe

    (149 reviews)

    'Everything! Steven is the go to guy for service he had ny car back to me in less than a week!…read more Master cylinder hydraulic system went bottoms up, he replaced it all and fixed another problem. They have been fair with everything i've had fixed. Its a 2004, so its bound to have some issues. But its a beautiful car, I'm happy as can be! I am not someone who gives positive reviews to someone who I think has ripped me off. This is my 3rd car purchased @ autohouse. I will go back for my 4th car. Its all about Loyalty. 'Anyone who has problems with anyone @ Autohouse, imo, has an attitude and needs to adjust it because these people are here to help you!

    Dishonest and Unprofessional from Start to Finish!…read more My experience with Auto House Tempe was extremely disappointing and frustrating from beginning to end. I encountered misleading advertising, pressure tactics, and a complete lack of professionalism from the salesman (Grant), the manager, and the finance department manager. The vehicle was advertised on Cars.com at a low price, but once I arrived, I was told that price only applied if you had a trade-in and financed through them. They claimed Cars.com is a third-party provider and that they "couldn't include the fine print." That alone felt deceptive. On top of that, they added $1,700 in mandatory upgrades that were not disclosed in the advertised price. These upgrades were not optional--you had to pay them, which significantly changed the real cost of the car. During my first visit, they pressured me to sign a deal based solely on a monthly payment. I was very clear that I wanted to negotiate based on the advertised price, not a payment. After a lot of back-and-forth, we finally reached numbers I was comfortable with. When I returned for the second visit, they demanded a deposit before providing full, detailed paperwork. I have never purchased a car where I was asked for a deposit before reviewing the complete deal--this was a huge red flag. They also required signing an "as-is" agreement. I asked reasonable questions: * What happens if I drive off the lot and the car turns out to be a lemon? * Is there an inspection report? * Is there any base warranty? The manager assured me yes and promised to email the inspection report and warranty details the next day. It has now been five days, and I've received nothing. I also texted the salesperson and got no response. I recently moved here from California, and I can confidently say this type of business practice would never fly there. I'm shocked this dealership is still operating the way it does. Buyers should be extremely cautious. Do yourself a favor and do not go to Auto House Tempe.

    A Lot Of Used Cars - 2004 Jaguar XJ8  Only 101K Miles! $ 4,500 Call 480-625-7000

    A Lot Of Used Cars

    (15 reviews)

    I usually hate buying a vehicle, the constant haggling of pricing, going back and forth with the…read moresales manager with payment / interest rates, and the hours spent at the dealership. However, I didn't experience any of that here at a "A lot of cars". First, I never felt hassled. I found the car I liked through my banking app that uses truecar car buying app which automatically sent my contact info to the owner when I clicked to see the exact pricing. The owner called and I told him I'm just browsing. That was not a problem, he was quick to offer a text with the car info and that he would leave me be and to reach out to him if I wanted to look at the car or any others. I really appreciated that, especially after getting harassed by other dealerships that will continue to call and text you. Second, we showed up and were treated like VIPs, we were quickly able to checkout the vehicle we wanted and it was completely detailed and ready to go. We got to test drive it where ever in the area to ensure we got to see the handling of it. Third, the vehicle condition! I was a little concerned with the miles as I usually never purchase a vehicle With over a 100k but you could tell they took the time to ensure the car was looked over, lots of new parts, and it drove and still runs flawlessly. Fourth, the trade in and payment process was so easy and streamlined. Worked with the owner from start to finish and it took us about 45 mins tops! Part of it was my fault with recently getting married and half of my information I had changed my name but the other half didn't. It led to some confusion. Bonus! the website is kept up to date. When I showed up the car I wanted was there and every vehicle online was there. At the end of the day I was happy with the process and have even referred family.

    Charlie is a wonderful man to do business with. The entire experience was smooth, quick and…read morefriendly.. I highly recommend reaching out to Charlie when you are in need of a vehicle.

    Newman Auto Network - Congratulations Tim!

    Newman Auto Network

    (19 reviews)

    These guys are awesome!…read more I've bought a few vehicles from Brian and I have referred him to many as well and they have always been super honest and very helpful. They work with new and used cars and as well I have bought a commercial van from him as well. He always takes his time to help and he finds you the best deal that you could find and makes sure that the car is in great shape. I will definitely reach out to them with any other vehicle needs. Thanks Brian!

    Out-of-State Buyers Beware! Seller/Owner (Brian) did not disclose significant cosmetic defects with…read morethe vehicle (Ferrari California). He initially asked for a cash deposit (cashapp, Zelle, etc) to hold the vehicle until I could arrive 4 days later. Thankfully I used a credit card (disputable vs. cash). Upon arriving I found major cosmetic defects with the vehicle that he brushed off as nothing (the perimeter of both headlights were scratched/crazed and the entire dash was delaminated and puffy). The vehicle was not even washed or detailed and the weather had been clear for several days prior to my arrival. After seeing the true condition of the car I was not happy so I decided to pass on it. He refused to refund my significant deposit even though I never agreed or signed a purchase agreement and he never disclosed the deposit was non-refundable (otherwise I would not have sent one). This is a very deceptive and unfair business practice. STAY AWAY FROM THIS SELLER! He is NOT honest! Any response to this review by his company would be lies!

    Valley Car Group - Sold my third car with this company! They're the best. Nick and Jordan are the dream team to ask for.

    Valley Car Group

    (60 reviews)

    WOW....Jason H treated us with so much courtesy and professionalism we were very impressed…read more Stress free and we were very comfortable with every phase of the selling process We definitely give them 5 stars plus WONDERFUL experience to offset so many bad experiences with other companies ASK for Jason H

    Bought a 2021 ford ranger lariat fx4 from them back in Feb. The salesperson messed my name up on…read moreall the paperwork and had to be told multiple times what he did wrong to get it fixed. When he corrected it, he only corrected it on the DMV paperwork, not the auto loan, warranty, gap insurance, or any other paperwork. I pointed this out to them multiple times and they didn't correct it, resulting in me having to call all those institutions and get it corrected myself. He also did not flag the lifted truck option on the warranty he sold me despite the truck being lifted. They fixed this last part for free without any cost to me, so I guess they get half a point for effort there. Now that we get past the initial paperwork part of where this purchase went wrong, let's get into the mechanical issues with the vehicle. On my test drive, I noticed a burnt rubber smell coming from the left rear of the vehicle that I now know is symptomatic of a leaking rear axle seal. The power train warning light was also on the truck. I reported both of these things to the dealer and they said they would fix it with their partnered shop. They took the truck to the shop and told me they need to replace the wiring harness to correct the power train issue error. After that, they had to send the truck to a local transmission shop for a rebuild of the transmission, and that shop told me that there was an axle seal leaking. I passed that information on to the dealership to see if they would fix that or if I would have to, and they completely blew me off. Because of weeks back and forth where the dealership told me repeatedly that they'd communicated with other parties and then I call those parties and they all state they never heard from the dealership, I decided I no longer trusted that dealer or their mechanics at all and I took the car to a ford dealership. Immediately spotted the seal issue and diagnosed that the transfer case motor wasn't engaging. Swapped the motor and then had to diag that the wiring harness was messed up. I would not recommend buying a car from overstockvehicles or their partner organization valleycargroup. The only positive of this experience was getting them to foot the bill on a transmission rebuild for a vehicle that has known transmission issues.

    Vehicle Purchasing Service

    Vehicle Purchasing Service

    (24 reviews)

    VPS Rocks! (Out-of-State Purchase)…read more I've been searching Autotrader, craigslist and Facebook marketplace for a couple months now looking for another heavy duty vehicle for my newly started business. I've never used a auto broker before and was skeptical this would go smoothly as I usually try to have friends or family check vehicles out for me but we all know how that can be. I found VPS on Yelp and after doing some research by visiting his website along with the many reviews on Google/Yelp I decided to take the plunge. I contacted Dave via text late on a Saturday and was texted back that same night. He ask for a link to the vehicle I was interested then without asking pulled the Carfax of the truck and showed that it had been in a minor accident. We discussed more and I decided I was serious and ready to make the purchase. Dave swiftly took over and made an appointment with the seller, scheduled a basic vehicle inspection that included a diagnostic check as well as 10-20 photos of the body and undercarriage including a short video of the engine idling that I specifically requested. I then proceeded to negotiate a price with the seller that we eventually locked in. I was able to send the funds directly and securely witch gave me added piece of mind. Dave met with the seller got all the paperwork taken cared of (notary, title, bill of sale, etc) as well scheduled/coordinated a new windshield replacement that the seller agreed to take care of prior to selling me the vehicle. Lastly Dave was able to clean, prepare and store the vehicle safely till we could schedule shipping to me. Dave went above and beyond my expectations! He was willing to help with whatever was needed. Reliable, friendly, vehicle knowledgeable and great communication. This was the smoothest out of state purchase I have ever done. I will definitely use vehicle purchasing service in the future. SAFE, EFFICIENT and Reasonable! Thank you very much. VPS - "Enjoy your life, I got this" Best Regards! Daniel

    I really can't say enough about Dave! My family has been working with him for all of our car…read morebuying needs for over a decade, and he is the only one we trust. Not to mention, his fee is an insane deal (and he really should be charging more for the incredible service he provides!). I was finally ready to buy my first car this month and I knew immediately that Dave would be the only one I would trust in my first car buying experience. He found me the PERFECT car well within my budget and worked with me all along the way to make sure I felt comfortable and that I was informed of all the important information. He made the entire process so easy and stress-free, and I can't think Dave enough for finding me the perfect car that I absolutely LOVE, which we signed for today! You don't need to look any further - Dave is your man! Incredible service, incredible price. Worth every penny and more!

    Auto House Phoenix - carbuyers - Updated May 2026

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