1. Auto House Phoenix

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Phoenix, AZ

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Auto House Phoenix

2.9 (58 reviews)
Open • 9:00 am - 6:00 pm

Services - Auto House Phoenix

Car buyers

Routine automotive maintenance

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Recommended Reviews - Auto House Phoenix

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I think they knew what the were selling so they used their OBDII Sanner and wiped the error before my short test drive so the issue didn't even register till the next day. these people are scam artists. they sell garbage here, watch out. the car they sold me on second day after driving around the check engine light came on, and there was noise in the transmission, and the code was The P0523 code on a 2015 Dodge Journey STX AWD indicates a high engine oil pressure reading, meaning the powertrain control module (PCM) detects an abnormally high voltage signal from the engine oil pressure sensor. Common causes include a faulty sensor, wiring issues, incorrect oil type or level, or internal engine problems like a restricted oil passage or a malfunctioning oil pump. Addressing the code requires troubleshooting to find the specific cause, starting with checking the oil and sensor, and potentially involving a mechanic for internal engine diagnosis. This video explains what the P0523 code means and how to diagnose it: then they told me they wouldnt pay for any repairs. the attached is a repair bill that they dont want to pay for the repair. like I said I reported these issues right away within two days of purchase and this is how they treat customers.

Conversation with manger, got ghosted after I told him  I sold cars and know the business
Rocco P.

Stay away from places like this. I got ghosted after I told him I used to sell cars and know the business. Places like this that can't give you an out the door prices are banking on customers that didn't do their research they will add unexpected fees etc. etc. Always ask for an out the door price and if they don't give it to you or try to bob and weave around big red flag and stay away. Scumbags is what it comes down to

Mykaela T.

I hate to write this review, but it's needed. Short story- the car keeps breaking down & I was left stranded in another state, which I still don't have my car back after 45 days due to ongoing mechanical issues. Auto house is NOT who you want to purchase from. Trust me. The long version- In Feb of 2023 I bought a Jeep from the dealership, a car I have wanted as long as I can remember. The process of getting the car was fine but that evening after purchasing it I noticed some red flags, things like the hard top didn't sound like it was on all the way & things like the "touch screen radio" they advertised didn't work at all. The dealership did try to look at these things but ultimately found nothing wrong. The very next day, not even 24 hours after, I decided I wanted my original car back because I didn't trust this jeep. They said they can't do that. Legally they didn't have to, but ethically after one day, they should have. As time went on I found out that the radio is only compatible with android phones & had no way of connecting except with wifi, I was told I would need to replace it to use apple car play for music or GPS. The roof in fact was NOT on, because it was missing parts. I fixed that by purchasing the parts. Weird things started to come out of the vents, like sticks of incense. This has me asking "did they even look at this car before selling it???" The car squeaks & screeches over any & all bumps. The brakes squeal & I emailed about this just after I bought it, no response on that. Have to hit them so hard to stop the car. About 60 days after my purchase date my car over heated on my way home from school & I had to bring it in to be serviced. One of the MAIN points I stressed to this dealer is I am in my last year of nursing school, I need something reliable, I go to hospitals all over the valley. The service manager said "Wow its barely been 60 days" when I had it fixed. Paid the deductible & moved on. Well, on July 5th 2023 my car overheated AGAIN while I was in Elko, Nevada for my father in laws funeral. I was stranded in the middle of nowhere, no way to get to Salt Lake (closest airport) & I had a nursing clinical in one day. This was an unexpected funeral but I was confident my car would get me there & back safe. I was WRONG. This not only cost me so much time, stress & money in a time of grief; it's almost October & I am still without a car because they are seeing all kinds of red flags at this mechanic shop, who are two very kind and reliable women that I actually trust. Interesting that this wasn't mentioned when serviced at AutoHouse? When I emailed the service manager he pretty much said that's terrible, best of luck. I truly believe that this car was sold to me knowing there were major issues & this is why they didn't want to take it back. I am terrified to drive this car back to Arizona from Nevada. I am scared to even bring it into the desert because what if I get stranded again? This isn't a normal feeling to have with a vehicle that's meant to be taken off roading & should definitely be able to handle a 12 hour drive. If you are in a season of your life where purchasing a car is less about reliability, I think auto house is fine. If you are looking for something honest & reliable, look elsewhere. Look at dealerships that are confident enough to guarantee their cars, not just get them out of their possession. There is a reason people hate buying cars, things like this happen. I question the honesty & integrity of this dealership. Is it worth the money to do bad business? It must be. The person who sold me this car doesn't even work here anymore so I think this says a lot. Thank you Auto House. I hope nobody treats your daughters the way you've treated me. Update: Auto house had to shut down a location for "sketchy" and unethical behavior. They also claimed they did none of the above mentioned when I reported them to the BBB. I was without the car for over 3 months and it has ongoing electrical issues and more. It caught fire inside the cab of the car.

Last texts
Simon W.

The absolute definition of car sales stereotype. Was interested in a 2021 GLC with a bad car fax. Sent them my trade information which included pictures of some existing damage. They gave me a total with a warranty, gap and $500 tint. I asked for all that crap to be removed and was told they added the ceramic tint to the vehicle (even tho the carfax shows it was tinted when new). I made an offer that was 1300 less. They then told me they need to see my trade. I asked if they reviewed the pictures. They said no and asked if I was quoted to repair the damage, I said yes 1500 they then reduced my trade by 1500 and said they didn't review the photos which were sent in my very first contact with them. It's their mistake to not review all the information presented to them. Total amateur mistake. I offered another $500 because of their mistake. I wanted to be at 32500 out the door which means to most people that's what the total is. The GM Jeff called me to say they can do that with 2k down. In what world is that acceptable? Total rat house. Would highly recommend steering clear. They have blocked my cell now. Total Clowns

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6 years ago

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3 years ago

do not buy anthing from here. safety reports and repairs done are shaded, poor, and just enough to get it out the door.

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8 years ago

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6 years ago

Great staff and honest people. Was treated fair and felt I accomplished my goal upon leaving.

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Ask the Community - Auto House Phoenix

Review Highlights - Auto House Phoenix

“I highly recommend David Burdick (sales guy) and Jeff Graulich Finance manager.”

Mentioned in 5 reviews

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R&L Automotive

R&L Automotive

(25 reviews)

Honest, knowledgeable,fair, and kind. I have been going to R&L for the last 5 years. Rob cares…read moreabout getting my car back on the road as soon as possible at a reasonable price. Rob has also given me a ride home and picked me up when my car was ready. He has never left me stranded. He sees me in an instant, so I know when he says swing by and I'll take a look, I know there's no waiting and his answer is honest, accurate, and knowledgeable. I first met Rob after a failed smog check, I drove from car shop to car shop looking for estimates and i was getting discouraged and frustrated. I know I must have looked pathetic when I walked into his door .. exasperated and desperate. This is perfect opportunity to take advantage of a woman driving a car, but he did not! Rob listened to my problem and asked me to pop the hood. I began to panic about prices because of my last 4 stops before him with upwards near 80-200 to simply look at my car. Rob said just pop the hood. He looked for a moment said wait a minute... left and came back. He wiped his hands off and said you are good to go.. I said.. what do I owe you? He said come back when you need your car repaired. No charge. What other shops were trying to charge me for was a blown fuse that was preventing my car from passing emissions. My next visit to R & L ended after a frantic phone call. I was on my way to pick my daughter up from school, I was in tears. My car stopped over in Scottsdale for no apparent reason, and No, it wasn't out of gas. I struggled with a tow fee to Rob's way on the other side of town or a free tow to somewhere local. I called Rob, I told him I needed my car in the worst way for daily trips to and from school and that I wasn't sure if I should have it towed there or locally... he said send it over, he'd work with me.. He fixed my car. I gave him what I could on the bill and he wished me well. Next visit was about a year later.. I needed to get my brakes and several other things done. I told Rob I had $1000.00 to work with and I know in my heart of hearts it was a whole lot more that was done to my car but my bill was only $990.00 I gave him a 100.00 Tip for not dragging me through the ringer... I saw him knock money off my bill and cut corners where possible. My next trip was after my car's radiator exploded alongside the road. For 2 weeks, my car was overheating. I was not financially able to do much about the situation. I stopped by autozone and bought this copper stuff that expanded and filled holes in the radiator. It didn't work at all my car was still overheating terribly bad and it was to the point where I was driving about 30 seconds, and waiting for 2 hours for my car to cool... this went on the whole day one day... I just watched my car billow smoke and I drove. I called Rob. He said get it towed don't drive it. I had it towed to his place. I had been driving on a cracked radiator for several days possibly those 2 weeks. He also found my radiator cap between my radiator and my fan. Rob replaced my radiator inexpensively and again got me back on the road asking me to call him and not make my own solutions to these problems. **I can be difficult** I recently needed to see Rob again regarding my emissions testing. It was again a quick fix - I'm hard on fuses - I told Rob when I can afford to get my air conditioner fixed I'll be by to see him again. He has my business. Fast, knowledgeable, fair, kind, and a decent honest mechanic... he's never left me stranded. Thanks Rob for all you do. I appreciate your kindness and hard work.

Better read the Better Business bureau report F rating I have a lawsuit against them for charging…read more$2,100 worth of repairs that were not performed

Auto House Phoenix - carbuyers - Updated November 2026

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