Purchased a brand new TX 500 in 2024 and plan to purchase future vehicles here as well. Customer service is top tier. Michael and Julian are great to work with, but honestly they all are. We drive 2.5 hours just to get my vehicle serviced here. I highly recommend this dealership. read more

If you work with Jose Delgado or David Cobb take everything they say with a grain of freaking SALT. We were told everything was finalized and approved. David said he needed some things for "formality for the guys upstairs" we provided documentation. Saturday we were harassed by Jose, David and a few other people with non stop calls. We provided BANK STATEMENTS and still were denied we pull in 7-12k a month together. We told Jose we had a joint bank accounts that we shared one and he said that's fine. We told Jose we cashed most of our checks and he said that's fine. Yet come Saturday/sunday it was ALL an issue and we had to return our vehicle today on Sunday. I will definitely NOT be buying a car at any Lexus dealership anytime soon. I guess I'll take my money elsewhere where. HAPPY FATHERS DAY read more

Earnhardt Lexus - Admitting they messed up on paperwork and then later saying they need the car back WITHOUT a cancellation letter - Car Dealers Near Me - Phoenix, Arizona

I found an awesome deal on a Chevy Equinox this past weekend. Anthony Tomasello and Cleva Ault were absolutely amazing to work with. Very friendly, helpful, and professional. The entire process was quick and simple. Love the new wheels. Thanks! read more

Earnhardt Lexus! You have a loyal customer for life! I have bought two vehicles here already and I love my is350 f sport and my brand new RX350! At first I was hesitant with this dealership with how they treated me at first. But they definitely made it right and made sure they fixed their mistake. Now they have gained my trust and I'm always going to keep purchasing cars here every time I need a new one! Big thanks to Richard Vasquez the service advisor for always giving me an elite service every single time!! He's the main reason why I keep coming back to Earnhardt Lexus. Please look for him if your Lexus needs service. He is very knowledgeable and makes sure he keeps his customers happy and satisfied. read more

Earnhardt Lexus - My brand new RX350 delivered to my house . - Car Dealers Near Me - Phoenix, Arizona

I worked with Rob to get a used BMW X5 at this dealership. I had done extensive research on this vehicle and had a specific price that I needed the car to be at and they worked with me with no hassle. They were not pushy, salesy, or greasy like other car dealerships out there. I'll be back! read more

I was searching for a new (used car) and came across a nice Mercedes at this dealership. Because I paid cash for my last two cars and don't believe in using credit cards, I was seen as a high risk borrower. I was presented with an insanely high interest rate of 21.5%. When I talked to their in house lending team, I told them I would start by getting one or two credit cards to make small purchases to build my credit before purchasing a vehicle with a loan. They stated "Oh that's an easy fix. Accept our terms and pay on time for 6 months and it will be easy to refinance at that time". Well, I tried and tried to get the car refinanced, only to be denied over and over again. Apparently it sends out red flags for anyone that would accept an insanely high interest rate of 21.5% to begin with. Three years later, I have paid more than $21,000 for this 12 year old car and still owe over 19k for a car that is now worth about 14k. At the current loan rate, I'd be paying another 30k over another 4 years of payments. It's a trap that cannot seem to be remedied. Even ChatGPT suggests I'd be better off defaulting than continuing to pay over 50k total for a car that is depreciating daily. So guess what Earnhardt, I'm going to do my best to let people know how your in house lending team lied to me and how you did your best to make me miserable. I've removed your cheap license plate frame with your advertising from the car and have thrown the frame in the dumpster. I'm now waiting for the lender to come and repossess the almost worthless car. Thanks for nothing. You should be ashamed of yourselves. You're no better than the shady used car lots strewn across the Valley. Thank goodness I kept my old car that I paid cash for and it honestly runs better than that Mercedes. read more

Wow. What a great experience. Today was my daughters first car buying experience, boy did they set the bar high. I have bought a lot of cars in my day and let me tell you, this was by far the easiest transaction I have ever done. From the time I got there to the time my daughter drove off the lot was about 2 hours. And that included going to the bank to get a check. Ken was our salesman, he was fantastic. No greasy sales tactics, no stupid pointless add-ons. He was transparent in every way. We met with Doug the general manager, he was very kind and he gave my daughter some fantastic pointers. Then when we met with Brandon in finance he was also just as cool as the first 2. They all went above and beyond to make us a great deal and I feel like we all walked away happy. I would use them again in a heartbeat. Thank you all for a great experience. read more

If i could i would do 0 stars i would, the receptionist Jan Thompson or whatever the name is because its hard to understand clearly. Is super unhelpful and her line is always disconnected goes to VM tried calling for hours just to be redirected to the department i needed to reach. Only number available online is that line that goes directly to her and it's a helpless situation. Will contact another dealership where they have way better service than this . They need to hire more receptionist or hire a good one in general. read more

Extremely Disappointed - Lack of Transparency and Integrity I had a confirmed appointment with Earnhardt Lexus to view and purchase a Jeep, scheduled in advance and revised the morning of my visit. I was traveling from Tucson--over two hours away--and had already secured financing with the intention of completing the purchase that day. While en route, I was informed via email that the vehicle was being sold to someone else who had arrived earlier. At no point was I told that the vehicle might not be available or that there were competing appointments. Had I been given that information up front, I could have avoided wasting over five hours of my time and a tank of gas. This experience reflects a serious lack of professionalism and customer care. Appointments should be honored, especially when they involve serious buyers who have taken steps to finance and travel long distances. I would never treat my own clients this way. I strongly urge future buyers to confirm all details in writing and proceed with caution when dealing with this dealership. read more

My wife and I have had nothing but great experiences at this dealership and with Lexus in general. Our original service rep, Tom Miller was fantastic and our new one, Mike Herrera, who replaced him after Tom retired is as well. As my wife and I split our time between LA and Phoenix at the moment we drive a lot. Our NX had a check engine light today and Mike was able to squeeze us in, diagnose the problem, and get our car repaired under warranty before the end of the day so we could safely drive home the next. You can tell he actually cares vs is someone just doing a job for a check. Speaking of Lexus quality and reliability, I can't say enough nice things. Our extended warranty has more than paid for itself and unlike many aftermarket ones actually covers pretty much everything not a hose, belt, trim piece, etc. Don't expect that from Mercedes or BMW. I know from experience. The warranty will be ending soon and we plan on buying a new Lexus as my wife loves the new RX Hybrids. Point is, there will always be a Lexus in our driveway and when we are in Phoenix, will service it at Earnhardt with Mike. BTW they do a much better job on brakes, oil, etc. than places like Jiffy Lube, Pep Boys, etc. Definitely worth the cost premium to bring the car here. read more

Michael Southern is most likely the best service advisor in the Valley of the Sun. Professional, courteous, knowledgeable, focused on the details. A pros pro!! read more

Lindsey has been a very good service consultant, I have been a customer for 34 years and Lindsey is the best

Outstanding dealership! Anthony was my sales consultant and he was fantastic. He located the exact car I wanted (GX 550) and acquired it. Great communication and no pressure. A great car buying experience! Thank you read more

Earnhardt Lexus - Car Dealers Near Me - Phoenix, Arizona

I sedomly enjoy going to a car dealership but not at Earnhardt. I did not buy my Lexus here but I do get it serviced here and I have only had a positive experience. I ran over a latex permanent paint can and they were able to get everything out for the cost of a detail. They didn't try to upsell me on more than that. I then got a scratch on my car but also needed a oil change. I went and got an oil change and my cabin air filters replaced and they touched up my scratch for free (i asked them just to make it less noticeable and that's what they did, nothing perfect but good enough for me). They told me I needed new tires but were so understanding when I said their tires were out of my price range and never argued further. They also always have loaners available complimentary which is fantastic. I will absolutely be buying my next Lexus here and won't hesitate to get service work done here either. Shoutouts to Ryan and Armin. I love Earnhardt. read more

Here's a short review for you: --- Lindsey Pierson is an asset to Earnhardt Lexus as a Service Advisor. She took care of all our needs in a timely manner, and we will never look for a different service center for our automobiles. read more

I've driven a Lexus from Earnhardt for the last 15 years. My experience with service and sales has been amazing all the time first class.

I purchased a Certified used Lexus RX350 from salesman Ken Dahl in 2019. I went back there last week to purchase a new 2025. The good news is...I found Ken was still working there! Got a great deal, including trade-in, and now I am driving my beautiful new RX350. Thank you, Ken. PS The service is also great at this dealership. read more

My betterment alf was planning to purchase a new Lexus and trade in a Toyota with 8,000 miles. I told her if the salesman is agreesive and trys to sell you the "Brooklyn bridge" I will interpret. We walked into the showroom and was greeted by Anthony asked if he can help. Bonnie told Anthony which model she is interested in and which accessories she wants. Anthony said he had a few that meets her expectations. She found exactly what she wanted. Anthony said let me workup a price. I was expecting that here is where we go back and forth over the price. I WAS WRONG! He gave a fair price and offered fair price on her trade in. Anthony is a first class gentleman and she purchased her new car there. When I am ready for my next car I will go straight to Anthony. He is great! read more

Earnhardt Lexus - Car Dealers Near Me - Phoenix, Arizona

Amazing for sure. I love my new Lexus F Sport 300H. The whole process was simple and smooth. Ask for Holly, she is wonderful to work with. read more

Earnhardt Lexus - Car Dealers Near Me - Phoenix, Arizona

ANOTHER AWESOME EXPERIENCE!! Earnhardt Lexus on Camelback, always treated the VERY BEST!! A BIG THANK YOU to David Bader and always to the EARNHARDT FAMILY for their friendship and service over many years!! I will BE BACK?? Judy Johnson read more

Awesome service! I am so happy I started using Earnhardt for the servicing of my vehicles. I trust them and the work is done on time! Nice, clean atmosphere! read more

This is a very special shout out to EVERYONE who helped me at Earnhardt Lexus on Camelback. My husband passed away 2 years ago, and I was left with quite a bit of debt. I had to sell my Lexus to catch up bills and regroup. I was without a car for 14 months. I saved for a down payment, but my credit is pretty dinged up. I sent an email to this dealership, asking if they would please focus more on my perfect payment history and less on an obscure number which is temporary. They absolutely did. I have a steady income and a decent down payment. They ALL really pulled together to get me financed, which I thought would be impossible. This was a tremendous break! I finally replaced my other Lexus, AND I can continue to build my credit once again. A VERY SPECIAL THANK YOU TO: (ERICA)for finding the car. (HOLLY)for being by my side throughout the process and keeping in constant communication til the very end when she walked me out to my new car. (BRANDON)for finding a lender and convincing them to give me this chance. (CLEVA)for guiding me through the paperwork as this was my first car purchase without my husband by my side. (Tim)for accepting my current predicament, answering all my questions, and understanding my need for a car. I am sure many others were involved as this is truly a team who works together. None will ever know how much I appreciate their efforts, patience, and consideration. While we live in a world where discrimination is frowned upon, "credit conclusions" are drawn, often unfairly. Credit discrimination permits unfair judgement. THANK YOU EARNHARDT LEXUS ! FOR treating everyone equally! This is my 7th Lexus, and any future Lexus' will be bought here. They earned all my future business. read more

I couldn't recommend enough! Everyone is so kind and helped me make my dream car a reality! Huge shoutout to David for being so helpful, knowledgeable and considerate. read more

Overdue review. I've been a long time customer of Earnhardt Lexus and mainly due to my favorite salesperson Leo. In fact I followed him from when he used to work at Lexus of Scottsdale on McDowell Road years ago. We've probably bought/leased at least 10 x Lexus' between my parents and sister by now and referred many friends to them. If you need a honest, friendly, and trustworthy salesman for a new Lexus please do yourself a favor and go see Leo at Earnhardt Lexus. He has taken cared of us for almost two decades and we have never had anything but award winning service. Also ordered some repair parts recently from their parts department. I ordered the wrong bumper (my error) for my mom's car and Chris from parts didn't hesitate to order me a the correct part and exchanged it out without hassle the next day. Definitely top notch service. read more

First luxury car buying experience. Can't see myself going anywhere else. Alfonso was amazing. I highly recommend going to see him. We were in and out in less than 1.5 hours after we made our purchase. It was the most low key and easy negotiation ever. No major back and forth. No dragging it out. Just a done deal. Love my Nx350h Premium. If you are in the market for a Lexus I recommend Alfonso and Earnhardt without a doubt. read more

Earnhardt Lexus - Car Dealers Near Me - Phoenix, Arizona

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This place is located on the North side of Camelback between 7th St and 8th St. We went there to check out a used Lexus. We got Angel who said he was a senior salesperson who worked there for more than 20 years. With 20 years of experience, you need to be able to read the room. Within 5 minutes I knew this was not going to work out. He was very condescending from the outset. We asked about some of the ventilation ducts and his response was "they are in all cars, the only reason why you notice it today is because you are looking at a new car." We have an older Lexus of the same model and it actually did not have this duct. We asked about the AC conditioning and his response was "its a 110 degrees outside why do you think its not cold?" We actually have test drove many cars including one with a dying battery and the AC worked just fine in 110-118 degree weather. Needless to say the discussion of price of the car went worse. No deal here but we did get a better deal on newer car at another dealership. read more

I recently purchased a Lexus TX-450h through Earnhardt Lexus in Phoenix. This is the second car that we have purchased through this dealership and the second car through David Bader. We also worked with David's boss, Steve Bennett, another top notched, can-do individual! He helped out when David was unavailable. Love this dealership as they are very responsive and professional to all our needs. We are lucky to have them close by to our home. David is extremely knowledgeable and helpful. Additionally, he is not a typical salesman. He is not one of those high pressure car salesmen that calls every other day. He tells you all about the car and the features, answers any questions and gives you space to make an educated decision based on your needs! In over 40 years of buying cars, David is the best I have ever seen! Mia did an excellent job on showing me how everything worked and set my phone up for the car. This was important as these cars are highly technical. Great experience! Great dealership! I would recommend them highly! read more

I bought an RX here in 2020. Every aspect of service and warranty has been great. Also, the RX has been excellent. I did not know how much I would appreciate the front seats until I came down with severe pain due to a spinal disc problem. I must recline while my wife takes me to doctor and therapy visits. The back of the seat reclines great, fits my back great and has excellent lumbar support. Better than any recliner I have. read more

We went to multiple dealerships and would not have bought this car without the help of Anthony Tomasello! He was so friendly, knowledgeable, and worked with us to get the price we wanted with our trade-in. The experience was positive from start to finish...ending in the upgraded version! I would highly recommend him because I felt like he was straight up with our questions and genuine in his approach. Thank you Earnhardt and Anthony! read more

Earnhardt Lexus - Car Dealers Near Me - Phoenix, Arizona

The internet team was super helpful (Erica) but when you arrive nothing is as it seems. Yes they have free ice cream in the lobby but none of the prices online match.. not only that they don't list any of the dealer markups on their price sheets until they build the deal.. for instance.. the car I wanted hadn't even arrived yet but they already added all these dealer items to the bill that haven't even been installed yet. The tint they charge for is more than the ceramic tint I covered my entire Tesla in (which is basically all glass).. the website brags about their transparent monogram program but it's anything but.. stay far away from this dealership. read more

Earnhardt Lexus - Car Dealers Near Me - Phoenix, Arizona

Finally I'm making time to send a much deserved shout out to Shaun D. It's never too late to send a great Salesman what they deserve!!! Shaun took his time out to assist me over so many people waiting for assistance after walking in! Shaun made me feel welcomed!!! He pulled up many vehicles from me to choose from and didn't rush me or did he make me feel anxiety from pressure... he put just enough pressure on me to make me have to decide between 4 awesome rides. Thank you Shaun... you ROCK!!! STOP in and tell Shaun that I sent you and tell him hi for me! Definitely a recommendable Sales person. read more

Just had my car serviced here and Jerr was fantastic. Not only did he solve the issue I had with my vehicle he also offered a car wash! I am beyond happy with this service department and dealership! Will be back again and will always recommend! read more

Can't help but think that this dealership doesn't want business. I left feeling so discouraged after asking about used car options for around 20,000. It was obvious the employee had no interest in helping me claiming there were no cars within my price range even though online it showed multiple options. He told me I won't find that in "luxury vehicles" Also, my wife made a review and it's not showing up so it appears they deleted it. I can't help but think I was discriminated against for being LGBTQ because the moment I walked in I could feel the employees closed off energy with me. Shame. I'll make sure to let others know about this as well. read more

From the first phone call to the delivery of the vehicle we were thoroughly impressed with the no pressure and all service attitude of Jan Person. It was a pleasure working with Jan. There is alot to be said of someone who has 34 years of experience. His expertise and patience was very valuable to us. Our buying experience at Earnhardt was straight forward easy and actually fun! Thank you Jan and associates :) read more

I called down there to find out about a car today for a Lexus LC 500 and I talked to this unprofessional idiot in used cars that likes to interrupt you while you're talking I asked for the general manager and he refuse to give me the general manager name or transfer me. I called back to try to make a complaint they don't answer the phone now. Warning warning WARNING WARNING WARNING WARNING Very unprofessional down there do not buy a car there just put down sales loss they could have sold a $85,000 car to me but you think I want to shop here hell no. Terrible customer service ......you don't interrupt customers when they're trying to talk on the phone. Terrible customer service down there do not buy cars here at Camelback Earnhardt Lexus. read more

DISHONEST , GREEDY , POWER and money hungry people and car dealership Company, believe me they know how to take advantage of people ,, ,, This is what they do and I was told long ago , NEVER trust a car salesman ,,, I've learned from EARNHEARDT SPECIFICALLY THAT they can be dishonest and are incredibly greedy and these guys will treat you like gold upon meeting you and once you have signed the deal and they have received all your money and more, they are no longer your best friend and treating you like GOLD ! I seriously do not recommend getting your vehicle from this dealership. Keep looking I'm telling you. These guys are way overpriced than all other dealerships. Greedy greedy greedy ! Dishonest and all the stuff. That is a fact. I've experienced it all first hand. ANGEL , David Bader and the sales manager and all the guys will sit in there little room beyond the glass talking about you and trying to figure out how much they can take you for money wisE ,,they're in there thinking THESE PEOPLE doNT know much about anything with numbers ,, let's take EM for as much as we can. Seriously it was appalling. What a nightmare. I am dealing with another dealership now and they are getting me what I want and ensuring I am happy with it unlike these guys at Earnhardt so now another dealership is getting my business and getting my thousands ,, I am very happy but sorely regret purchasing ever from Earnhardt. !!!! read more

Absolutely the best experience I've ever had with a dealership. We worked with Robert initially looking at a used Lexus but found a Camry that was better fit into our price range. Rob wasn't pushy or insistent on us buying the car now, he understood we needed to take time to talk it over to make our decision. We spoke with his manager John as well who was equally understanding and undemanding. Once we got home and had time to discuss, we called Rob and made the deal a little interesting. We went from "just looking" and "no rush" to buying TWO Camrys they had on their lot. The whole process was such a relief to work at my pace and not feel like I'm making an impulsive decision. Shoutout to Brandon in finance for getting us a great deal on the warranty. The folks at Earnhardt Lexus treated us so well and have undeniably earned a loyal customer for the future. Thank you guys. read more

Earnhardt Lexus - 2023 Toyota Camry XSE & 2024 Toyota Camry XLE - Car Dealers Near Me - Phoenix, Arizona

Hell, I still think it's wrong to assume every customer wants nitrogen tires and VTR (aka vehicle theft registration) for $338 or "tire and wheel protection" for $832? But anyhow, Things definitely went from 100-0. I was later contacted by the general sales manager, who was determined to make this deal happen. He apologized for the hectic back and forth, agreed to my trade in pricing, and also agreed to waive the add-ons AND up-charge on Msrp. I was shocked. Very dope and unexpected. The experience in the F&I room was also VERY expeditious. Finance Director Cleva didnt pressure me for any warranties for an hour, like most would. This purchase experience was definitely salvaged and i ended up walking away with my dream car. read more

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I recently had my car serviced and received prompt, professional service. Where my issue lies is two-fold: the overall condition of the lobby and waiting area and the "cafe." Firstly, the waiting area appeared run down and kind of dirty. Fingerprints all over cars on display, worn out and tacky old timey furniture in sitting area, wood doors dinged and bathrooms not clean or orderly enough. The cafe is a big issue. Firstly, the woman who operates it looks bored and annoyed to be asked questions or to prepare food. The burrito I ordered was swimming in water and terrible. The countertops and coffee dispensers also needed attention. Another problem is when she is cooking on the grill the entire place smells like a diner and not in a good way. There's not adequate ventilation. I've have luxury cars for decades and this dealership presents itself in a very unflattering way not worthy of a luxury car dealership. read more

The dealership service department is just a bunch of scammers with the exception of 1 or 2 service advisors 1 of which no longer works at lexus. They removed my K&N engine and cabin filters which had stickers on the outside of all of the filter covers saying "DO NOT REMOVE FILTERS" and switched them out for their marked up junk filter's unbeknownst to me during my last major service. I didn't realize the brand new K&N filters I had installed a week before taking it in for service were switched out until I went to service/clean the filters a couple of weeks ago. The dealership did replace the K&N filters after informing them of the situation but did not refund me the $350+ for their junk filters they charged me for during my last major service. After picking up my car with the new K&N filters I drove it home, parked it and didn't drive it for a week due to medical issues I'm dealing with currently. When I got in the car to drive it this past Sunday, the AC was dead. No air blowing at all no matter what I tried. I took it into the dealership and informed them of the situation and they said it would be almost $1k to replace the AC blower motor which magically stopped working right after they replaced the in cabin filter and I refused to pay for the new ac blower fan and they instead charged me $220 for a diagnostic fee for something they broke! Ive been going to Earnhardt lexus to service my vehicles for over a decade and they have done this type of stuff before! Bad business! Do not go to Earnhardt Lexus to service your vehicles. They will rip you off! I could go on about the dozen+ other times where they screwed me over but it would take hours to write out everything they have done over the years. One major thing not to do is to buy tires from them! They sell defective tires at twice the price of anywhere else and don't honor their warranty or even the manufacture warranty even if the tires wear out after 15k miles when they are supposed to last 60k miles based on the manufacture warranty! They also charge $100+ to rotate the tires every 5k miles and if you don't do the rotation through them they will void the warranty on the tires. They don't honor their warranty even when you rotate the tires with them they just take your money every 5k miles and you are left with tires that need to be replaced every year! 67 year old driver here... not a kid hot ridding the car or anything of the sort. Do not service your vehicles at this dealership! Now I have a broken AC blower fan that they broke irrefutably and charged me $220 for a diagnosis of something I knew already when I took the car back to them to have them fix what they broke but won't own up to. Shameful business practices! BEWARE! read more