I had an excellent experience with the service department at Ford. Tabitha was friendly, professional, and kept me informed throughout the entire process. She made scheduling and servicing my vehicle easy and stress-free and took the time to answer all of my questions. I highly recommend asking for Tabitha if you need assistance with your vehicle. read more

Michael Stapley was amazing. I had such a great experience working with this salesman. From the start, he was incredibly patient, attentive, and genuinely focused on understanding exactly what I was looking for. He took the time to listen to all my needs and preferences without ever making me feel rushed or pressured, which is so rare. What stood out most was how much he truly cared about making sure I felt confident and comfortable throughout the entire process. He was knowledgeable, transparent, and always willing to answer my questions thoroughly. If you're looking for someone who puts the customer first and creates a stress free, positive experience, I can't recommend him enough. Easily one of the best experiences I've had! read more

Not a one star review, because the service manager was receptive to the feedback, although I'm not sure anything will change. I'll keep it as brief and simplistic as possible. 1. The #one reason i would not return to this dealership is because of Tabitha Carrillo. She is rude, unthoughtful & unapologetic. I provided precise details for the mgr. (according to her colleagues and other associates, it's "par for the course" for her!) 2. Sure they mentioned that they couldn't run my truck through the wash, but they decided to wipe my entire BLACK truck with a dirty rag after wetting it and only partially wiping it down. My truck was returned to me in much dirtier condition than they received it. When I called Keith to let him know, he was in awe..it translated to disbelieve...so I drove right back to show him. His response was, "yup, they should not have done this..it looks awful." 3. When I questioned the $110 oil change, they sold me on this because it included checking fluids, rotating tires, setting the PSI, and a safety check....this is laughable. I'm not sure that my tires were rotated, but I know for sure the tire pressure wasn't set. There was a 10 pound differential in air pressure, and no 2 were alike. As far as the wash, well...... NEVER AGAIN. read more

Wouldn't recommend them !! I purchased a extended warranty with them for 2500 bucks and now that I need it they say there's no warranty in the system. I'm five hours away from Buckeye and they won't service it because they say I don't have a warranty.... I tried calling buckeyes financing because that's who they told me. I needed to talk to left four messages today and I never got a response back so now I'm stuck. I would never purchase another vehicle from them again and I highly recommend you go somewhere else.! read more

I normally try to be fair before leaving a negative review, and I want to be clear that the staff I interacted with in person were polite. However, my overall service experience was extremely disappointing and has left me with serious concerns about communication, transparency, and trust. I brought my truck in for recalls and a transmission issue involving hard shifting and delayed engagement. The dealership confirmed the transmission needed to be replaced, which is obviously a major repair. I understand major repairs take time. What I do not understand is how poorly the situation was handled once my vehicle was no longer drivable. For 13 days, I was left without transportation. During that time, I still had to figure out how to get to work, get groceries, and handle normal daily responsibilities without a vehicle. I reached out multiple times asking if there were any loaner, rental, Enterprise, rental reimbursement, or manufacturer assistance options available. My questions about transportation assistance were repeatedly ignored or brushed aside. I was simply told I was "on the list" for a loaner and that they were waiting for one to become available. After nearly two weeks, I was finally given a rental. At that point, I was told my truck would likely be another two weeks out because the technician needed to drive it approximately 100 miles to make sure the replacement transmission was operating properly. That made sense to me, especially since the transmission was the main reason I brought the truck in. However, the paperwork and mileage tell a very different story. The repair paperwork shows mileage in at 37,692 and mileage out at 37,792, but when I picked up the truck, the odometer showed 37,703.7 miles. After accounting for the miles I personally drove from the dealership back home, it appears the truck was only driven approximately 5 miles by the dealership. Nowhere close to the 100-mile verification drive I was told would be performed. That discrepancy is extremely concerning. If I was told the vehicle needed an extended test drive to confirm the transmission repair, but the mileage suggests that did not actually happen, it naturally makes me question what else on the repair process or paperwork may not be accurate. Was the transmission fully tested? Were all procedures completed properly? Was the vehicle actually verified under real driving conditions? As a customer, I should not be left guessing after a major transmission replacement. The issue is not just the repair time. The issue is the pattern: vague communication, dismissed transportation concerns, inconsistent timelines, and now mileage that does not appear to support what I was told. A transmission replacement is a major repair, and customers need to be able to trust the dealership performing that work. Based on my experience, I do not feel that trust was earned here. I would not recommend servicing your vehicle here if communication, transparency, and confidence in the work performed matter to you. read more

Jones Ford - Buckeye - Odometer reading - Car Dealers Near Me - Buckeye, Arizona

This was a very disappointing experience with our oil change that in the past would've been handled well. I am not sure if the service team and management has changed in the past year, however, this week my vehicle was returned back to me with the oil leaking after the oil change service had been performed. When I called to let them know, the staff had me bring back the vehicle to repair the leak that was their fault for not plugging the cap on the oil filter to begin with. Never once did the service manager come out to talk to me and no apology from anyone was made. Again, this is very disappointing and I will not be coming back here again. After reading some reviews, I see this has been happening a lot at this dealership. (This is not the way a business keeps loyal customers by the way)! I've been a customer since 2021. NOT ANYMORE. read more

Do NOT buy from this dealership. We had an extremely frustrating and disappointing experience from start to finish. Initially, we were given one estimate by a sales representative in Buckeye for a vehicle located at the Casa Grande lot. After driving over an hour to see and potentially purchase the car, the sales manager showed no willingness to honor or even reasonably negotiate based on the original estimate we were provided. Prior to making the drive, I specifically asked about the interest rate and was completely ignored. The sales rep had previously quoted a 0% interest rate, fully aware that this is not a realistic or available option for a used vehicle. This was misleading and set completely inaccurate expectations. We had hoped to negotiate enough to include an extended warranty--which, in hindsight, was absolutely necessary. Within just one month of owning the vehicle, we have already had to address multiple issues, including: * Serpentine belt replacement * Brake flush * Transmission flush * Radiator flush * Gas cap actuator unplugged * Broken driver-side rear door actuator * Remote start and alarm system not functioning * Check engine light due to a downstream oxygen sensor that had been duct-taped and now requires replacement To make matters worse, the dealership knew we do not live in Pinal County, yet failed to inform us upfront that emissions testing would be required to complete the title process. We were only told about this a week after the purchase, creating additional inconvenience and frustration. This experience has been incredibly disappointing. The lack of transparency, misleading information, and the condition of the vehicle reflect poorly on both the dealership and its sales team. Proceed with extreme caution. If I could read it less than one star I would. read more

Purchased a new truck ..didn't know that it wobble at 70 to 80 plus.. told them the issue...they don't want to fix the problem cause they said that it over the speed limit and it against the law to test drive it .. .it frustrating that they said it the tires issue but can't fix it...they should of placed it on the sticker saying that if your tires wobble at 80 plus, we will not fix or replace it . Terrible dealership Terrible service Terrible customer service.. please don't buy from this dealership... read more

Typical dealership, they will tell you what you want to hear. They will outright tell you a deposit will only hold a vehicle while in their interest and will sell it from under you if someone offers more despite a deposit. Meh there are other places with integrity. read more

Don't go here to have your services done. Made an 8am appointment just to be told they couldn't get to it that day and kept the car overnight and then didn't call to notify that the car was ready to be picked up. Went down at 12pm the following day to see if it was ready because there was no response from messages left. Car was ready but they never called and notified that it was. Just very disorganized and lack of communication with the customer. Service department needs alot of work. Not to mention the backup camera that was supposed to be replaced due to recall doesn't even look like it was looked at dust all around the camera. It was like the car was back there to get the backup camera looked at after the oil change but there was no communication and it wasn't ever done. read more

I will NEVER take my truck anywhere else for Service besides Jones Ford Buckeye, not matter where I live in the Valley! Their Service Department truly cares for their customers and go the extra mile to make sure things are done right. Giving a 5 STAR REVIEW can't fully express my appreciation here for their diligence, kindness and persistence to ensure that we as customers are taken care of, just as you'd take care of your own family and friends. Thank you, Jones Ford Buckeye for all that you do!!!! You have a lifetime Customer. read more

I just recently bought a car and has not been a month, just in Feb! Why is my battery and check engine light on now? I am a single mom trying to meet ends! Not only that, but there is also a recall and the tech guy that was scheduled to come out twice never came! What kind of service is this? My car is falling apart already and at the dealership they told me it should last a few years until I get back on my feet! read more

This was the best dealership experience we've had in a while! We got a great price and didn't feel pressured into purchasing extras but we went with the extended warranty anyway because it was a good deal. Highly recommend Jones Ford Buckeye. Eric M. And Collin were great to work with! read more

Thank you to Justine and Ashling for helping out today super quick ! They legit ! They got me a good deal and made my day Everyone buy a car here ! read more

Jones Ford - Buckeye - Car Dealers Near Me - Buckeye, Arizona

Cannot speak more highly about this place! Amazing amazing services. if you are looking for a good buy and great experience go talk to Frank. no nonsense straight up good guy!! We left with a new truck happy and stress free. Also ask for Collin in finance! Making dreams and magic come true one car deal at a time!!!! Thank you jones ford!!!! read more

It's so hard to find a decent car dealership. Most places you're worried if you will end up getting taken advantage of. However, this Jones Ford in Buckeye does everything to make the customer feel important and taken care of. My partner and I recently got a car from Frank K. in May. We were helped immediately and our financial needs were met with care. Justine was awesome to work with as well for the signing. We were so pleased with our experience, we stopped by to check out a car for myself. We had the pleasure of working with Eric M and Colin C. Eric heard what I wanted and showed me the best offer I could have gotten. I've only ever own one other car and it was used. I now own a brand new car and I couldn't be happier. I truly appreciate Eric and Colin doing everything they could to get me the price I needed! The atmosphere is so welcoming. We even ran into Frank K and he greeted us like we were old friends. This is truly the best car buying experience I could have had. We couldn't be more thankful. Hannah & Anthony read more

I bought a beautiful used car from Tom Jones Ford and I love it! Brandon and Colin were wonderful to work with to get this car! I didn't have to wait numerous hours to get the final words "congratulations on your new car". They were so helpful.​​ read more

I'm extremely disappointed with the service department here. I brought my vehicle in on Wednesday due to my brakes squeaking, something I've had serviced at this dealership before, and it never took more than a day.By Friday, I hadn't heard anything, so I followed up only to find out my vehicle hadn't even been assigned to a technician yet by the dispatcher. That alone was frustrating, but when I came in on Saturday and saw my keys still sitting there untouched. Out of concern, I reached out to Scotty, who I believed was still the service manager. He explained that there has been a change in management and that he is no longer in that position or workplace . That honestly explains a lot about the decline in service. Considering I originally scheduled an appointment for the same issue a week ago and after it was there a full day and nothing was done I decided to pick it up and reschedule. Despite no longer being in charge, he still took the time to respond, explain the situation, and even offered to personally take care of my brakes which I really appreciated. It's unfortunate that it took reaching out to someone who's no longer in management to get any real help or answers. read more

Sales team worked really hard met all my requirements on my purchase. They went above and beyond thank you Eric Morales for the excellent service you provided me. read more

I intended to leave a 4 star review today. I had to down grade it. The sales process was okay. My wife thought it was great, but I've had great service in auto sales before. It was okay. Maybe better than average. There were a few little things, but overall not unexpected from a dealership. Still it was perhaps 4.5 stars. I might have left a generous 5 based on just the sales experience. I had an issue with quality that didn't appear until the ride home in my brand new truck. After much back and forth, and my having to get very strong with them in stating my opinion we came to an understanding over the course of several days. Ultimately, they agreed to resolve it in a favorable manner. Still 4 stars. This morning, I popped on to their Facebook page to leave a positive review. I couldn't even find it. Before my issue with Jones Ford was resolved I had asked everybody who had left a negative review if they had their issue resolved. My goal was just to find out how likely my own issue would be to get resolved. When I tried to find their page to leave a positive review today because in fact my issue was resolved in a satisfactory manner, I found they had blocked me, or rather they had blocked my personal profile. That says not good things to me. I have to down grade them another star. As a three-star review, I expect most people won't read it, but I can't downgrade them any further in all honesty. The sales process was okay, and they did agree to resolve my issue in a satisfactory manner. I expect most people only read the "most recent" and the "lowest" ratings. I really like the truck after a couple hundred miles, but I am a little nervous about where I will take it for service now. The local "Quicky" Lube isn't sounding like a bad idea. I need to install an in bed hitch system in my truck. I likely won't use a Ford one now. I probably wouldn't anyway, but less likely now. read more

Jones Ford - Buckeye - Overall I like the truck so far. - Car Dealers Near Me - Buckeye, Arizona

I have to leave a big thumbs up for Service Manager, Scotty McMillan. My 2014 F150 had a recall for software which could cause the transmission to drop into 1st gear at anytime. Going 60 and having the transmission drop into first gear could be catastrophic. My truck had a Roush supercharger on it which made things more difficult to correct the situation. However, Scotty stepped up and called Roush to discuss the issue. They told him what needed to be done, sent him their software correction which was installed after the Ford software update. I can't thank Scotty enough for correcting my issue and getting my truck back on the road. He deserves 10 out of 10. He definitely went the extra mile for me. read more

Beware of used vehicles at Jones Ford, buckeye arizona. Take it to your own mechanic for inspection. If the won't let you. Go somewhere else. The breaks were bad, tires need replacing, steering wheel fell off as I was driving and is hot to touch. Was shone a clear title. I looked up car fax. Major accident , total right side destroyed. Paint Repair bondo is cracking and door now out of place. They take no responsibility for deception. read more

From start to finish, my experience at Jones Ford Buckeye was absolutely top-notch. I can't say enough good things about DJ, my salesman--he was friendly, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process smooth, pressure-free, and even fun! A big shout-out as well to Collin in finance, who walked me through all the paperwork with total professionalism and transparency. He made what could have been a stressful part of the process quick and easy, and he even found me a great deal on financing. If you're looking for a dealership that treats you with respect and actually listens to what you need, I highly recommend Jones Ford Buckeye. Ask for DJ--you won't be disappointed! I took my own advice and bought a second truck from him! read more

I am absolutely flabbergasted after my experience with the service department at this dealership. My husband and I dropped off our F150 after the power steering went out last week. They got the parts quickly and Tabitha was great about updating us on the progress via text. The receptionist, I didn't catch her name, was also very professional and friendly. When we arrived to pick it up the first surprise was that there is a substantial fee ($72.18 on our total) for using a credit card. While we wish we had been informed of that prior it wasn't enough to break our experience. What was, was discovering that our AC no longer works! After we turned around and brought the truck back, we were told that Francisco in the service department says it didn't work when we dropped it off. I promise you, in this triple heat weather of AZ, it absolutely did work. But since he says it did not, there's nothing to be done until Monday at soonest when the service manager is back in the office. But the icing on the cake was having the check engine light turn on, on the drive home. While it sucks that our long weekend plans have to be canceled, there are obviously worse things. I just hope that the service manager cares to make this right! For anyone who cared to read this long and wants an update before entrusting your vehicle to this service department, I'll be updating after we talk to him. read more

Dj and Collin made my experience and the process painless and enjoyable. Purchased from them years ago glad I went back and got another vehicle from them . read more

The service department here absolutely blows. I think her name is Tabitha she is so rude, and is the opposite of customer service. They lost a bolt to my vehicle and had to order a new one. That set us back a day. Then their tech put it back together then another tech came along and took it back apart. Communication sucks. read more

Stevan in Service is awesome! We have had nothing but good service from Jones Ford Service Dept service techs. Too bad I can't say the same for Ford Motor Company. Who stops making parts for vehicles that are less than 10 years old?? Ford Motor Company. Seriously?? Get your act together Ford, you are losing customers as we speak. read more

Tyler and Colin really took care of me. I would recommend them to anyone. Very thankful for my new reliable car!

My usual reactions when having to go to ANY dealership is a BIG eye roll. :( uhhhgggg I would rather go to the dentist. LOL BUT my husband has been looking for a lifted truck for a quite a while and has been in contact with Monte for several months. Well, a couple caught my husband's eye and off we went last weekend for what I thought from past experience was going to be a 4-5hr deal. I was WRONG!!! We were greeted NOT attacked immediately. The crew there are awesome at what they do. Monte/Eric/Collin are pros at their jobs :) EVEN though we were looking at the wrong truck (no fault of their own) we got to test drive and even take it home overnight to make our final decision. Their lifetime powertrain warranty pretty much sealed the deal for us. Once approved the financing part with Collin was a breezzzeee :) Thank you everyone at Jones Ford in Buckeye for an awesome experience. See ya'll tomorrow for our floor mats LOLOL The Laings read more

Jones Ford - Buckeye - Car Dealers Near Me - Buckeye, Arizona

Bought a used truck and Eric Morales and staff couldn't be nicer. No pressure. Open Monday-Saturday

I've purchased -- or been part of purchasing -- at least 15 cars over my lifetime. The experience with Sonny and Lalo at Jones is perhaps the best I've ever had. Fair, honest negotiations, with no pressure and no-nonsense. No ridiculous 'market adjustments' adding $5,000 - $10,000 to the price. I was clear that I didn't want to spend all day at the dealer going through the motions and waiting and waiting. For once, a dealer listened. I showed up and the paperwork was all done and ready to go. No shenanigans. I signed everything (Justine was excellent) and was out of the door and on the road in less than 30 minutes. Very happy and would recommend anyone in the PHX area make the trip out west to Buckeye. I promise you it will be worth it. read more

Jones Ford - Buckeye - White Ford Ranger XLT - Car Dealers Near Me - Buckeye, Arizona

If I could give this dealership 0 stars I would. My boyfriend traded his beautiful expensive truck in for come to find out a POS! It's only been 3 weeks and it's in the shop with thousands of dollars in repairs. This dealership just wanted to make a dollar, specifically MIKE. Stay far far away from here. I don't like ford to begin with I'm a Chevy girl, but my boyfriend is a ford guy. My many reasons I stick to Chevy. This place is a joke! I hope karma gets salesman Mike he's a piece of shit himself! Shame on you dude read more

We worked with Rick to buy the truck and he was super nice, as well as Justine she was super fast and amazing with all the paper work!

Very disappointed that they sold us a truck saying it reported 0 accidents and 1 owner. That was a lie because we did a report after we bought it ( should of done that before I know lesson learned that even a ford dealership can be crooked) and now our truck is back in fords shop less then 1 month later and only drove it 3 times. Very disappointing that they lied, if we knew the truck has been in accident and had multiple owners we would have NOT bought the truck. Thanks ford. read more

Very nice experience purchasing a used truck from Kathy at Jones Ford. Everyone we encountered was great and Justine helped us with the paperwork. Would go see them again! read more

I cannot tell you how truly impressed I was with this dealership and its employees. Eric the sales associate was such a kind and understanding person and he is the model example of going above and beyond. If you are looking for your next vehicle I must say please give Jones Ford a look. They had a great selection and there was no pressure selling tactics, which really made us at ease when we purchased. I cannot thank Eric enough for helping us find our truck and we will be back to see you for all our future purchases. read more

Best car buying experience I had ever had! I have to give HUGE props to Frank he was such a great advisor. Over the phone and in person, he went above and beyond the normally duties. Needless to say I would highly recommend you check out this place for your next car! read more

Jones Ford - Buckeye - Car Dealers Near Me - Buckeye, Arizona

DISAPPOINTED!!! Disappointed that I can only give JONES FORD in Buckeye 5 stars! I want to give them 10 stars! This dealership made our truck purchase so easy. Our sales associate James was professional, friendly and easy to work with. He is a real people person. This dealership will work with you to make you happy with your vehicle purchase. No high pressure sales tactics. Colin in the finance department really goes above and beyond. He is methodical , knowledgeable and seemed genuinely happy with helping us with our paperwork. Compassion is a word that comes to mind. Not just a paper pusher. Remember to compare the sales tax in Buckeye to other parts of the area too. Again, a 10 star recommendation. Your welcome read more

Lowering the rating because when I went in for the oil change, I also scheduled for them to fix a window that was not properly working. They had to book it out a couple weeks and I asked if they would be calling to remind me because I knew I might forget. They said yes they would call/notify me ahead of time. Well that notification never came. I'm hope the service is just horrible because of the times we're living in right now and hopefully it'll get better. read more

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I bought a used ford escape 6 months ago and when I test drove it the exhaust sounded a little deep when pressing the gas pedal and the salesman said it normal and that it was the sound of the turbo. My check engine light come on so I took it in on Wednesday for an 8:00am appointment. I requested an update from them by EOD and only received a call back the following day after my wife called and then I called. They still had not been able to contact the warranty company until the morning of the following day. The turbo needs to be replaced along with studs and gaskets. The check engine light said the emissions evap tubing needs to be replaced. Warranty will only cover the turbo and associated parts and not the emissions parts. I even had to replace the battery the first month. Warrenty will only offer two days on a rental car and Jones ford will have had my vehicle for 7 by the time I get it back. Jones ford also does not offer a loaner vehicle from them and require you to get the vehicle two cites away. They will pick you up and take you there to get the vehicle but is not as convenient as getting a vehicle from the dealership the day I dropped off the car. I feel I was sold a vehicle that they did not do a thorough inspection on and that they offer a subpar warranty. The service department is slow and not great at communicating and the policies and warranties put in place by corporate results in pour customer experience. It is a disappointment they don't offer a loner vehicle when they are working on a vehicle purchased from them and the warranty is also from them. The parts are ordered from Ontario Canada so the cost is a premium with tariffs. $310 for the emissions evap harness and 220 for labor. I would not recommend Jones ford of Buckeye and will never purchase a vehicle from them again. I feel they should have caught these issues and instead intentionally put the car on the lot. read more