I would NEVER use this company!!!! They deserve no stars, but I had to give one star to warn…read moreeveryone to NEVER use this company. My sister got her truck stolen and Penske did absolutely nothing to make it right. This company stole items once the truck was located and just threw all their items in another truck. Horrible company!!! Not once did a General Manager come out to assist in anyway!!!

Our experience started in June of 2024 when after 2-years of renting trucks from Penske we thought…read moreit would be in our best interest to purchase one. We rent trucks and require a semi-about 4x per month. Here is a vehicle price breakdown for factual affect; The total price=$53,299 (taxes, fees, etc); we gave a deposit of $11,000-$500 (Title fee); which means our principal payment from the lender (we thought was Premier) would be $41,799. And on the BOS from Penske this is the price breakdown. But the contract changed when Penske got LEAF involved without our knowledge or consent. Now LEAF is stating that our contract buyout would be $51,330.72 (because we have made 4 payments.) These are the facts every buyer should be aware of and concerned by. How we got here is outlined below and for those of you say their idiots, or this is your fault-I hear you. This entire scenario has tested me and my husband beyond measure, and we should have walked away after being transferred to 4 people all working for the same company, but we really needed this truck. Now I am just hoping to stop some entrepreneur or excited business owner from ever working with or financing with Penske, Premier Financing or LEAF Capital. From June 20, 2024-July 15th, 2024; we were under the assumption that the financing for the vehicle would be thru Premier Financing who holds the vehicle certificate. This was the entity that requested all our bank documents, insurance information and all the applicable statements needed to finance a truck. We even signed the Vehicle BOS #079612....... on July 10th, 2024. Then for some unrequested reason and without explanation we received an email from LEAF on July 16th, 2024. We did not choose LEAF capital; in fact, we were never consulted or informed there would be a transfer so we (apparently like idiots) assumed the Vehicle BOS from Penske would carry thru to LEAF. LEAF does not have a prepayment penalty clause in their contract, but they do state in section 2 under Payments that the 'Borrower may not prepay any portion of this Agreement. None of this was ever explained to us by anyone at Premier Financing or at LEAF. We signed the BOS and agreement with Premier Financing on 07/10/2024 that has no conditions about a prepayment penalty but now LEAF is saying even if you want to pay if off early you will be subject to the interest of the additional 54-months.

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

Train this location on how to actually rent equipment. I've rented or been with others who have…read morerented trucks 10 times in the last three months and this was, by far, the most unprofessional, unorganized mess I've ever encountered. I did the early check in and provided copies of my drivers license and got to the location and was told I needed to take pictures of my ID via my phone AGAIN, myself, not even just having the operator do it. Then we waited several minutes to get the link because the wrong number was in the reservation. Then their computer system froze and what should have taken 10 minutes took 45+. The entire time the owners were bickering back and forth about issues. The daughter tried to help expedite the issue only to be told off by the mom who then after telling her to leave her alone asked her for the exact information the daughter provided. It was a mess. There also was very little room to return the equipment after hours and because they took so long to rent the equipment to us we had no choice but to return it after hours. I will never use this location again and I will be certain to review it so that others do not either. It's 2019, no location should force people to check in twice because they don't know how to work the reservation system.

Picked up a truck here, and the process was simple and easy. Make sure you bring your ID. Another…read morecustomer forgot theirs and coulnd't pick up there truck. Who does that? How do you expect to drive? What if you got pulled over on the way here? Do people not normally keep that? Anyways, the staff were firm, polite and helpful in suggesting quicker solutions. I was pleased they were so professional about it. This is also a location you can gas up at if you have a Ryder company account. They do it for you and give you a receipt and everything. One employee was rude to me about how I pulled in, but changed his face real quite when he got owned cause I couldn't pull in the way he told me I should. So'kay. There was construction so you may not be able to pull in from the street directly off the highway. You can go in a circular kind of way. There's a parking lot out front for your car too. Traffic is craaazy so plan to be 15 minutes earlier than you want to be there!

Are company made an appointment to get 4 things fixed we took it in on Friday to get the geotag and…read morethe cb cable replaced and was supposed to have it done monday at 8. I called at noon they said it was done drove 1 1/2 to pick it up it was not. Tim is a very rude person

Received a rental car from this location after I was involved in an incident that put my personal…read morevehicle in the body shop. They were very quick to get things situated. The other party's insurance paid for my rental car (minus the $50 vehicle deposit I had to pay out of pocket) so I'm unsure how much the total cost was. I wasn't able to pick which vehicle I was provided due to another individuals insurance covering it. I was given a vehicle comparable in size to my personal vehicle. I was provided a 2025 Toyota Corolla (base model). It was great on fuel (35MPG) and drove smoothly with the type of transmission in it. The employee showed me where the spare tire & tools were in the trunk. They try selling you additional insurance through them on the vehicle, I didn't purchase it however. I had the vehicle for a total of 9 days. My only complaint was that the vehicle came with the carpet torn up on the passenger side (front and rear), so I was concerned the entire time I had the rental of the possibility I'd get charged for preexisting damage. This wasn't the case & I was fully refunded my $50 deposit 2 days after I dropped the vehicle off. I was initially told at the time I dropped the vehicle off that I'd receive an email of my deposit refund, but didn't. So 2 days after I dropped the vehicle off I called to confirm whether or not they had processed it and was told they hadn't. The associate pushed it through & I received the email confirmation of the refund. Overall happy with my experience!

Not sure why my review gets removed on google, but I'll say it here instead. James has a potty…read moremouth... my partner rented from this location I wasn't present but I guess he was cussing a bit, not at my partner but casually. Also I might add that his music was inappropriate. My partner explained that Kevin and Matt were lovely and much more professional. Would expect more from this place.

Wow. My recent experience with Uhaul was negative from start to finish--surprising, since Uhaul is…read more(was?) kind of the standard-bearer of DIY moving. It's like "magic marker" or "Bandaid." When you mean "rent a self-haul truck," you say, "rent a u-haul." HOWEVER, I expect to see this company on Undercover Boss soon if they haven't already been on--someone needs to descend from corporate heights and get a whiff of what's going on in U-haul locations. (I have thoughts on the location in Chandler where I picked up the truck for a single-day's one-way move, but I'll post those there. The post will be called "Is there maybe a grownup here I could talk to?") As I said, I rented a 10' truck to move a kitchen table set from one side of town to another, and I chose this location as my dropoff. Dropoff would have to take place on a Sunday evening, when the business was closed. We deposited the secured truck in their lot, placed the keys and paperwork in the drop box, and went on our merry way. The next morning, I called to verify--and I'm glad I did. The woman who answered said she had "no record of our vehicle" and "no order is coming up with that reservation number" and "there's nothing under your name." (Meanwhile, I used the very same order number and name to pull up the reservation online.) She said she needed to "do research," which I assumed meant she had to get out of her office chair and empty the dropbox. She called back TWICE to hear the name and order number again and again. Still nothing. Then four hours of silence, while I wondered if I was now on the hook for $40,000 or a U-haul. Finally, I called back again ... when I spoke to her, she talked elusively about a "burglary" that happened after dropoff. I would be charged for mileage and gas overages (despite the fact that we returned the truck gassed up and under the 70 mile limit) of $70. Not a huge dollar amount, sure, but I have some problems with this: 1. I paid for SafeMove insurance, which, according to U-haul's website, covers theft of the vehicle as long as the renter was not negligent. Therefore, I should be responsible neither for the vehicle if stolen nor for attendant charges like gas and miles. That is, if there is a police report or credible evidence of theft in the first place. If there isn't, how do I know some dirtbag who works for them didn't take the truck? They can either credibly demonstrate that theft occurred or not ... and I'm not responsible for either scenario after my possession of the vehicle ceased. 2. There is no excuse for this rep's failure to communicate clearly and frequently to update me or to answer basic questions like "did you check the drop box? were the keys there?" (The all-purpose answer: "I'm doing research." With the amount of "research" this woman did, she should be just about ready to write up her U-haul dissertation.) She also claims that her surveillance video has "no record" of my returning the truck when/where I said I did (and yet ... she has the truck ... so does she maybe not have a real surveillance camera?). 3. Her other answer to everything, besides "I'm doing research," was "I'm just doing what my boss told me to do." Ah yes, the classic shitty-customer-service refrain. If you work for U-haul in a customer service capacity, you should be able to answer why the insurance I paid for isn't insuring me.

Rip-Off company…read more Signed a payment authorization to troubleshoot and repair my lift. Showed up days late, half-stoned technician says "can't be repaired" with no quote, alternative or solution. They charged $502.91 for that advice. BAD BAD Company. Be Aware!!!!

From the owner: Total Warehouse is the ARIZONA solution for all your warehouse needs. We sell/trade new & used…read moreforklifts, pallet jacks, walkie stackers, parts, and all other warehouse equipment. We also sell & engineer warehouse racking and shelving. We rent everything from forklifts, to Scissor Lifts, to Sweepers and Scrubbers. We offer on-site service, training and telematics technology. The TW Mobile App allows you to take TOTAL control of your warehouse operations in one cloud-based system. Warehouse are tough work. We have brilliant solutions.

I needed a truck late this afternoon (4pm) and this location had the size I needed. When I arrived…read moreDiana had a line of like 5 people and handled it very well and pretty quickly. She was super nice and courteous and helpful to me. Robert was the guy that pulled the truck around for me and even checked me back in 3 minutes after their closing time and didn't even make the annoyed face! Both employees were awesome and had great customer service! Also, what was even better was the truck was clean and so was the store!!!

We reserved a moving truck online for early pick-up at 6 am. When we arrived, the online…read morereservation had been cancelled. I know it was active the day prior. As it turns out, it was active at close of business the night before because the staff had placed the keys in the secure lock box outside, the night before. Jane T. was at work early the day of pick up and helped us complete the rental forms before the store was even open. She was a pleasure to work with and took great care of our issue. Truck worked great and the check-in was easy as handing the keys back and heading on our way. We'll be back next time we need a U-Haul to move.