Are you tired of dealing with Used Car Salesman types? Wanna just get your deal done and not have…read moreto go back and forth on a price because you just KNOW a car has been marked up way above it's value? Do you have the desire to simply be treated like a human being and not a sale/commission? Try Nelson's. They aren't a normal car lot... and if you understand business and the costs associated with it all you'll get it once you see their offerings. We were able to get a reliable car for our teenage son at just the right price. It didn't need any mechanical work done, and when we took it to get new tires it was verified that the suspension and brakes were both in great shape (hard to check those otherwise). Bonus: the picture of the car online actually matched what the car looked like in person. No "from this angle you can't see the huge scratch down the side of the entire car" shots. What you see is what you get. When I followed up on the sole issue with the car (a windshield replacement that was included with the car purchase due to a chip in the one it came with) I received a prompt response including confirmation that the title and plate were sent - plus an ask for me to let him know that we received it. That's not something you'll EVER get from a big name dealership. I will absolutely come back to Cody and his team should I ever be in the market for another car. (That would be a brokering deal, which they also do!)

Our experience at Nelson's Auto Sales was better than any car buying experience we've ever had. We…read morewere offered a cold bottle of water when we arrived. The car we had seen on Facebook was just in the process of getting washed. It was exactly as depicted on Facebook. There were no slimy sales techniques. Everything Cody did was professional. He knew a lot about the car, showed us the Car Fax report, was completely transparent about everything. We were shopping on a Saturday night and he delivered the car to us on Sunday with a full tank of gas. We will go back to Cody and Nelson's for future used cars. Cody is a class act and my son is thrilled with his Range Rover! Thanks Nelson's Auto Sales!

This place is AWESOME! Bill is who I worked with and he is the best. I've had my car for 2 years…read moreand it runs beautifully... I couldnt be more pleased with the service, compassion & understanding. Real down to earth place to purchase a vehicle. Absolutely STRESS FREE CAR BUYING EXPERIENCE!

I have a lot of experience in washing and detailing cars. Some are for people trying to sell them…read moreand than there's the few who are just clean freaks and take care of their ride. That's where I step into the picture because if you're willing to put $100 into detailing your car, before you sell it, it will look much more appealing. I may not be perfect in everything I do, but I can absolutely make any car look better. That said, I walked into this dealer looking for anything for transportation. I didn't care if it was 20 yrs. old I had to prove myself and bust my ass, and try to convenience these owners that I have some special skills and know all the tricks and more. So I offered that same quality of service at half the current rate. I took a gamble, I.m glad to do it at half price because at the end of the day not only do I develop a good working relationship with the dealer, but also with each customer who drives off in a newly purchased vehicle. In all honesty, this dealer is kind and caring. The level of transparency is evident in how they treat their customers. I see how they are behind closed doors and this is the ONLY auto dealer I've ever met and worked for that doesn't try to sell you a pile of shit !!! If you want a halfway decent car and you want the entire history on the vehicle you're interested in or looking to buy, Give these guys 10 Minutes and they'll give you the truth and a hell of a deal.

Great service see Helmand. Go see him to get a great deal. He will take good care of you. Tell him…read morethat Ana send you their.

From the owner: With 15+ years in the business, this is the selection and service you deserve. No one wants to deal…read morewith a cliche sales representative & that is where I have you covered. Whether we have the vehicle of your interest on our lot or not, I will do everything in my capability to make sure you are satisfied in all aspects. My goal is to EARN you as my customer for LIFE. Come by for a test drive today! Come in Ask for Helmand for a no haggle car buying experience.

I don't know where to begin. This place felt like family and is as trustworthy or even more…read morereliable than how much carmax is known to be. I am the most indecisive person on earth and spent awhile with them debating on getting a car and test driving it. And they had the utmost patience and understanding. There was no pushing me or making me feel pressured. I even went as far to filling out the paper work and decided not to get the car and they still were understanding! (I decided not to get the car because of financial reasons but the car was in great shape. It looked and felt brand new, oil was full and no engine codes.) The father and son truly enjoy selling cars and helping people. & I don't understand where much of their profit is with how well they price the cars and very low fees. They are one of the few good ones!

my husband bought a vehicle from these kind folks today. He came home and was just super impressed…read morewith the whole staff. I felt it was necessary to publicly say "well done! " we still have kindness in this world after all!!

My son purchased a truck from the Phoenix location the end of Sept. Temporary tag expired and now…read morethe Phoenix location is shut down. Have left multiple voice message and drove to the Phoenix location and can't get anyone to return our call. Checked with MVD, truck was not registered by them. If anyone knows how to reach them please let me know. Called lien holder and they are investigating as I told them....you are financing a truck that can't currently be registered! We even had to pay for emissions which they told us they would reimburse us for, but if we can't find anyone what good is that promise! Next step is legal action; already called my attorney. So if I could rate this place with negative stars now I would. Do not recommend them at all.

Seen the reviews from google, Facebook, and cars.com so I decided I would try this place. Roland…read morewas very helpful and explained the process of everything. Good thing about there cars is they get dealer trade ins versus auction cars. There is a reason why thy are at the auction. I would recommend 100%. Ask for Roland for sure!

I had the best experience here!! Nobody likes buying a car…read moreand I was injured after the accident still but Rudy made it so easy. He was upfront about everything. Picked the perfect cars for me. It was actually the first car he picked. I ended up buying. I was out of there fast. I put a rhinestone sticker around the ignition so when I went to start it, it didn't start they towed it took care of everything gave me a rental car even though ended up being my fault. They were so great about it.!!! I could not have asked for a better experience from everybody there Rudy, Jason, Kevin. Thank you so much.!!

Jack and Kevin are awesome! And Kaycee for keeping up with me and checking in!! Absolutely…read moreprofessional and VERY outgoing to help me get my first vehicle with no hiccups.. will be back

If we could give these guys more stars we would! My husband recently bought a truck from them,…read moreunfortunately a week later the transmission went out. My husband immediately called Dan and he had my husband take it back so they could see the issue. These guys went above and beyond, Juan the mechanic put another transmission and Dan assured my husband that he had nothing to worry about. We didn't pay anything out of pocket, only for the obvious purchase of the truck. Dan and his team truly took care of us! I highly recommend this place if you're in a budget to buy a car! THANKS GUYS!!!!!

Dan flat out lied to me on the phone when talking about a vehicle. He had it posted on craigslist…read moreas for sale by owner and told me he just does this as a hobby on the side and was not a dealer. Every word of that was a lie. The car was in much worse condition than advertised too.

Best place I've found for HONEST straight forward auto repair! No commission people pushing…read moreservices on you. They have kept our 2010 Honda running and feeling like it's brand new! I love that they do NOT try to upsell you every time we come in, they just do the service we request. When ASKED for any additional recommendations those they make seem sensible, (e.g. your hoses are 14 years old, they are the original equipment, we recommend you replace them, here is the price. Have never experienced this level of integrity with car repair before. It is refreshing!

Went in for an oil change. I was able to wait while they changed my oil. Fair price and everyone…read morewas very nice.....

We had the best experience with Patrick Cook, he listened to what we were looking for, after his…read morereferral to the perfect vehicle for us, he went above and beyond helping us with all the new technology, ask for Patrick!

lease a 2024 Chevy Equinox EV 2RS, and the service experience at AutoNation Chevy Arrowhead has…read morebeen one of the most frustrating parts of owning this car. My first visit was for a turn signal issue that wouldn't cancel properly. That repair took almost a week. The issue came back and got worse, and by the third visit the turn signal failed completely -- which also disabled Super Cruise. I provided screenshots and error messages, and the repair still took nearly two weeks. The biggest problem was the communication. I barely received updates, even after multiple follow-ups. I eventually had to escalate through the call center just to get someone to call me back. When they finally did, they told me the car had already been ready. No one contacted me. When I picked the car up, it wasn't charged or cleaned after sitting there for weeks. As an EV driver, I had already spent extra money on gas for the rental they put me in, all while paying my monthly lease for a car I couldn't use. A small gesture of care would've gone a long way, but there was nothing. For contrast: I had a tire issue handled at Courtesy Chevrolet and they diagnosed and fixed it quickly at no cost. That one visit was smoother than all my service experiences at AutoNation combined. I really wanted to give AutoNation Chevy Arrowhead a fair chance, but the lack of communication, the long downtime, and the lack of basic consideration for the customer's inconvenience have completely pushed me away from returning for any future service or purchases.

I was interested in a Ford Explorer Sport they had available. Sales person state they didn't have…read morethe tittle and it may take up to 30 days to get it ready for sale. They ran my credit and took my information, they said I will received a call once the y get the tittle. Fast forward they end up transferring and selling the car as soon they got the tittle and no call back. I was calling almost every week trying to get an update and they didn't even have the courtesy to even let me know they received the tittle. I'm sorry English is my third language....

Called and asked about a car, informed them i had the approval and cash in hand of vehicle was…read moregood to go, was coming from Maricopa in rush hour traffic, nearly 2 hour drive. Arrive at the dealer at 630 only to be told by presumably the manager, "i can't do anything until tomorrow" followed by a chuckle like he thought it was funny. My 1 year old, my lady and myself wasted 4 hours of our day. As a returning customer trying to bring in a referral it was the worst experience I've ever had. Idk if they gave me the car for free at this point wasting my time, gas and then laughing in my face is the biggest insult to any customer ever. I will not be doing any business here ever again and I'll probably refinance my vehicle just to avoid having any more dealings with cactus jack or autonow.