1. Carbana Auto Sales

0

Phoenix, AZ

Cancel

Open app

Search

Carbana Auto Sales

5.0 (2 reviews)
Closed • Closed

Carbana Auto Sales Photos

You might also consider

Portfolio From The Business

Sponsored

Recommended Reviews - Carbana Auto Sales

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

6 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Carbana Auto Sales

You might also consider

Arizona Best Cars

Arizona Best Cars

(103 reviews)

Sunnyslope

Albert gave me a very good deal on a Ford Transit, for that I am thankful. Thank you!read more

BEWARE! I purchased…read morea 2025 Tesla Cybertruck from Arizona Best Cars on August 18. Before I ever went to the dealership, I specifically asked by phone whether the Cybertruck had a clean title. I was told yes. During the test drive, I asked again whether the vehicle had a clean title. I was again told yes. I subsequently discovered that the vehicle had actually been repurchased by Tesla and carried a permanent Lemon Law Buyback title history. During closing, I was handed a document described simply as "the buyback disclosure." There was no meaningful explanation of why Tesla had repurchased the vehicle or of the underlying defects. More importantly, the form stated that I had received a separate manufacturer disclosure detailing the buyback history and corrected defects. That manufacturer disclosure was not provided to me. The dealership also presented a Kelley Blue Book valuation showing the Cybertruck worth approximately $82,000. I later obtained the actual financing documents from Capital One, which contain the same KBB valuation for this VIN. Nothing on the face of that valuation indicates an adjustment for the vehicle's Lemon Law Buyback history. After discovering the title history, I returned to the dealership on August 27 and asked why Tesla had bought the truck back. I was told it was essentially because of a door panel vibration/rattle. I asked for the documentation. Only then--nine days after I purchased the vehicle--was I given Tesla's actual Warranty Buyback Notice for the first time. It showed considerably more than a rattling door. Tesla's notice identified: * Interior Panel concern * Driver Assistance concern * Safety Restraint System concern It also showed repairs including replacement of the vehicle's car computer and other components. I asked Arizona Best Cars to unwind the transaction. They refused and instead offered to take the vehicle back as a trade, requiring me to absorb the financial loss. At this point, I am preserving the documentation surrounding this transaction and preparing formal complaints for review by the Arizona Department of Transportation Office of Inspector General and the Arizona Attorney General Consumer Protection Division. ADOT's Office of Inspector General specifically investigates complaints involving licensed automobile dealers and title-related issues, and the Attorney General's Consumer Protection Division reviews complaints concerning deceptive or unfair practices. Those agencies can determine whether what occurred here complied with Arizona law. If you are considering purchasing from this dealership, do not rely solely on verbal representations about title status, vehicle history, or value. Independently verify the title, obtain the manufacturer's complete buyback documentation before signing anything, and retain copies of every document presented to you. Anyone who has experienced similar issues with an Arizona automobile dealer should preserve their contracts, advertisements, title records, valuation documents, text messages, and other evidence and consider using Arizona's official consumer and dealer complaint processes.

Blue Chip Auto Glass - Matching Tesla's in for Windshield replacement Monday Morning

Blue Chip Auto Glass

(681 reviews)

I had a very positive experience with Blue Chip Auto overall. They did an excellent job installing…read moremy windshield--everything looks great and the quality of the work is solid. What stood out to me even more was their service recovery. There was a small item I had requested that was initially overlooked. While it was inconvenient to have to come back another day, John handled the situation the right way. He was genuinely apologetic, took full accountability, and made sure it was addressed without hesitation. That kind of ownership goes a long way. Mistakes happen, but how a business responds is what matters--and in this case, they showed professionalism and care. I left feeling respected and taken care of. I would absolutely recommend them and would use their services again.

Rock chips happen, and sometimes those turn into cracks. And if you have an old truck like me with…read moreoriginal glass, you might be a little nervous to get it replaced. Is it going to fit right? Will that blue glare strip be at the top? The only way to find out is just to do your research, find a glass company that specializes in the older glass replacements and ask questions if you've got em (which I did). My insurance sent me to Safelite, but after reading their reviews there was no way I was going to trust them with my truck! I found Blue Chip and their amazing customer feedback online and gave them a call. Kelly answered my questions, and was humbled by my asking to switch from Safelite. The appointment was set, lobby was stocked with delicious snacks (even vegan) and drinks, and the bathroom was clean. Chris checked me in, and John checked me out when it was time to leave. Freddy did a stellar job on my truck, even grabbing me to show what the body of my truck looked like after removing the old glass (yeah, there was some rust there). He explained that while he can do his best to clean it up by grinding it, that there would be a chance in the future for leaks and would be unavoidable unless I got body work done to fix it, which I opted out of. I thanked him for his transparency. Mind you, I have a 1999 GMC Suburban, which is not perfect, but I don't mind it. Freddy showed me my glass when he was all finished and I couldn't have been happier! I met Kelly in person as I was leaving and find that he is a great business owner who really cares about his clients and their experience with his shop. This is the type of business I have no problem supporting every time, and if I need them in the future, "I'll be back".

J and M Imports

J and M Imports

(100 reviews)

Sunnyslope

They were friendly and gave me the space i needed to look at the vehicles on the lot. They weren't…read morepushy. I picked out a car to test drive and it drove really well. I decided that I was interested in purchasing it. Lee gave me the car fax for me to look over. Transaction was smooth and they took the time to listen to all of my questions and concerns. Just some general tips when buying a used car, look up when the certain parts of the vehicle are due to be replaced. I had a small issue with the door ajar light staying on and causing the battery to drain, with a little research I realized that was a normal repair needed for this vehicle at a certain mileage. You are buying a used car not a brand new one. There is bound to be repairs needed down the road. Just be prepared for that. Check the basics while you are there, like breaks, suspension, tires, etc. if you see an issue bring it up with them and they will be more then happy to replace/ fix. Overall my experience was great for a used car dealership. And the price was fair for the market value.

Stay away from this place and take your business elsewhere. They are unethical and dishonest and…read moresell cars with known major issues. You can see here in Yelp about all the angry customers that have purchased cars with issues from this place and then have issues trying to get the owner, Jack Miles, to make the needed repairs that are covered under the warranty that comes with the car. The have an F rating on BBB and are not an affiliated BBB business. I have now taken a car back I purchased from J and M Imports on, 7/10/2025, twice towing the car back to the dealership. After giving them two attempts to make the needed repairs they have not done so. One issue is that you smell coolant when you turn on the heater. To fix this they disconnected or bypassed the heater so the smell is blocked but the heater no longer works. I believe the car has a major engine issue that they don't want to repair. They also have not performed the necessary test on the car to determine if the car has a major issue or not. I will now be filing complaints with several local and state agencies against this dealership and will obtain an attorney to try and get my money back. You can file complaints with the following: Arizona Attorney General Consumer Protection Department ADOT FTC (Federal Trade Commission) BBB (Better Business Bureau If you had an issue with this dealership file a complaint.

Carbana Auto Sales - usedcardealers - Updated October 2026

Loading...
Loading...
Loading...