Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.

I've been a customer of Wii Auto service center for over a year now. I originally came in on a…read morerecommendation for an oil change. I was very pleased with the service. I have since had other work done here and oil changes regularly. The staff is very professional and kind. I would especially like to compliment Susan, one of the management team. I had a slight issue which she promptly resolved. She runs a very tight, professional ship. I will continue my patronage here based on all of the good experiences I have had. I would definitely recommend this business to others. In fact I have referred both friends and family to them. They've built a trust with me that I admire and appreciate. Exemplary service!

what a shitty service f this place. No call no show on my oil chain appointmen they pretty told…read moreto f off

Excellent service & very genuine team, would definitely recommend 100%!Just purchased a 300 & any…read morequestions i have are answered directly or taken care of ASAP, never feel like you're given the run around at City Auto, very satisfied with my buy!!

From the owner: City Auto Group Avondale specialized in getting you on the road in a new vehicle no matter your…read morecredit situation, We offer a huge variety of vehicles in all price ranges. You will not leave the lot without a newer vehicle.

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

Best car buying experience of our lives - easy, no pressure, friendly, pleasant, fast, and we…read moredidn't leave regretting anything. We came from 3.5 hours away in Lake Havasu looking to test drive a 4Runner. We left after purchasing a Tacoma and a 4Runner from Ali because he made the experience actually enjoyable. It was nice that we had only one person to help us the whole way through - no finance department or waiting around for hours. Our friends and families are now Avondale Toyota customers - definitely worth the trip for people in smaller towns.

Ivan and the We Buy Your Car team made this an easy process to receive a fair market value…read moreassessment, conduct paperwork, and conclude the sale of my former car all within about an hour. Thank you Ivan and AutoNation!

It was a pleasant visit. I didn't feel rushed on my decision making and as a female this was…read moreimportant. I felt heard and seen as a possible buyer.

They got me a loan that I am currently having to take into litigation. Stay away from them.read more

Lousy customer service, horrible car purchase on a gray 2015 Limited Ford Explorer. Car never made…read moreit home from the day of purchase until several days later. Supposedly the car was ready to go. The car broke down again a couple days later. Car went back and we asked for a different car and that did not happen and Eric wants to keep the $2,000 down payment all because my mom would not accept what he has in stock as we were very clear we needed a 3rd row seat, AWD and rear A/C. He wanted to place her in a Kia Sorento with none of what we originally had requested. At this point is when Eric decided to not look for another car nor refund her $2,000. Horrible experience.

Felt very pushed into selling my vehicle, especially as a woman! careful they will take advantage…read moreof that! One person from their company, Angelo, told me a higher amount, and the guy who came (Isaac) took off $100, and I should have just said no, but he was persistent. I DO NOT RECOMMEND THESE PEOPLE! Trust Your Gut AND Go Somewhere Else! I pray NO ONE else gets ripped off!

A person who showed up and seemed friendly gave me a very low offer. When I said I couldn't take…read moreit without my spouse there they raised it $100. I still insisted my spouse needed to be there. They would not take my response as an answer. I felt very pushed into selling my vehicle without consulting my husband. I know I should be more pushy back but they need to respect their potential customers wishes and responses. He eventually pushed me into it which caused as many problems as expected. Not respecting my response the first 10 times shows a complete lack of moral integrity. I should have never let this person come to my house.

Had went in looking for a new car.. had the car only 12 days and it broke down on the side of the…read morestreet with my children inside the car... when I tried to return the car I was told I would not be able to return or get my money back... worse company ever... stuck with a so called "brand new car" that I have to pay to sit at my house without them trying to help or pay for what is wrong with it... when we went in to speak to the sales person Rafi... horrible communication, skills, horrible people, skills, and horrible sales person... when asked for a manager kept being told I was not allowed to speak to them... I honestly would not recommend this place at all... if I can give this place zero stars, I would very unsatisfied... all they're gonna do is sell you a broken car and then make you still pay for something they sold you.

I went with my bf so he can get a car Rafiki was the sell person. This dude did not care at all. We…read moreinformed him the tire was low on the car, he told my bf that he could go fix it himself. When was a precursor for what was to come. BF brought the car on Saturday, this was a last resort, the car broke down on Wednesday we called the dealership to pick up the car as he was literally down the street, no one helped( they told him they would send a tow truck it was never sent), we then used AAA to tow the car back to the dealership where they proceeded to give him the run around. Rafiki stated for my bf to call the finance department the finance department told the to deal with the dealership, this went back and forth about 4-5times until finally the finance department stated they would have the car checked out. The car did not get addressed until the next day. When they stated it was a bad battery, which is usually a quick fix just a battery replacement, but no it takes a whole another day for the battery . During this process no one cared at all. They could have took him in a room to try and figure things out but no they just did not care! He tried to explain the importance of it all, as he is the sole provider of his child and it is necessary for his work. No care and no accommodation for selling the junk car that broke down in 4days. Even if everything look bad for you and you desperately need a car find another place. They are a predator car dealership.

Bought a car for our grandaughter from Friendly car guy that seemed like a real good deal until I…read moretook his suggestion to get the oil changed. I took car to my local mechanic and when they put it on the lift they found leaking CV boots and gas leak, fuel pump was cracked bad. He claimed he didn't know about it and had been driving around with his kids in it since May. He said I should have noticed the smell when I test drove it I guess to make me feel like I was making it up. My mechanic said there is no way he couldn't have noticed it. I asked if he would split the difference in repairs but he refused . I strongly suggest if you're thinking of buying a car from him to either bring a mechanic with you or take it to a mechanics shop because he won't tell you if there is any problems and you'll be stuck, he might be friendly but not very honest.

I bought a minivan from them on 4-18-18. Today I had a mechanic look over the minivan. I do…read moreunderstand that I bought the mininvan used but the mechanic stated there were actually safety issues due to corroded struts, shocks, and rear trailing arm. If any of these things had gone out on us while we were driving it would not have ended well. I reach out to Your Friendly Car Guy to see about getting a partial (not full) refund due the expensive and immediate problems that need to be solved. The tire pressure light came on while we were driving it home and we found out that 2 of the tires have leaks. Your Friendly Car Guy did get back to me quickly, they said and I quote "It's as is." They didn't try to talk about it or compromise. It seemed like they didn't care that they sold me a car that wasn't in a confirmed driveable state.

I'm not going to lie to you, I was originally quoted $200 to put on a decal for my jeep wrangler…read moreand I was like EEP! So expensive. I shopped around and found that the price was pretty standard, with one place quoting me as high as $650!! As an artist who does work with vinyl for cups and clothes I thought oh heck no big deal right? Just a little more work? Hard no. Full stop. It took me all of 3 minutes to realize how difficult and out of my league I was. Out of all the people I spoke to, this business was the most professional and honest. So I called them back and told him, "Suddenly $200 doesn't seem so expensive" They were able to get me in immediately and the entire team was delightful and fast. Could not recommend them enough! They were so awesome at instructing me to after care and letting me know things to look out for. They have a customer for life and I'll be recommending them to everyone, personally and professionally!

The quality of the wrap that was used for my car was horrible. It scratched all my hood and had to…read morego to a body shop and get it fixed. Do not recommend getting your car wrapped especially if it's new!